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“50升油箱加67.96升汽油”调查结果出炉 加油站竟还隐藏过这些猫腻
Di Yi Cai Jing· 2025-08-28 16:34
Core Insights - The investigation into complaints about fuel overcharging at gas stations has revealed that a malfunction in the fuel pump's software and hardware led to incorrect billing, with one case showing a vehicle was charged for 67.96 liters instead of the actual 40.78 liters [1] - The issue of fuel measurement discrepancies has been highlighted, with reports of various methods used by gas stations to cheat customers, including software manipulation and hardware tampering [1][2] - Regulatory bodies are actively addressing these cheating practices, with significant enforcement actions taken, including fines totaling 17.33 million yuan and the listing of several gas stations in violation [2] Industry Practices - Recent cases have shown that some gas stations have employed sophisticated cheating methods, such as installing unauthorized software to manipulate fuel measurement data, resulting in discrepancies of over 1% in fuel delivery [2] - The complexity and concealment of these cheating methods have led to challenges in regulatory enforcement, making it difficult to detect and gather evidence against violators [2] Recommendations for Improvement - Industry experts suggest implementing a multi-layered defense system combining technology and regulation, including upgrading to electronic seals to prevent tampering and establishing a smart regulatory platform for real-time monitoring of fuel measurements [3] - The proposed measures aim to create a closed-loop data monitoring system that includes tracking fuel tank inflows and outflows, ensuring better oversight of gas stations [3]
“50升油箱加67.96升汽油”调查结果出炉,加油站竟还隐藏过这些猫腻
Di Yi Cai Jing· 2025-08-28 15:04
Core Viewpoint - Regulatory authorities at both central and local levels have initiated multiple rounds of governance to address fuel quantity cheating incidents, highlighting ongoing issues with fuel dispenser measurement accuracy [1][2]. Group 1: Regulatory Actions - The Chengdu High-tech Zone Market Supervision Administration reported a case where a vehicle owner claimed to have received 67.96 liters of gasoline in a 50-liter tank, with initial investigations confirming overcharging of 200 yuan due to equipment malfunctions [1]. - From August 2023 to July 2024, Guangdong Province conducted a comprehensive governance action against fuel dispenser cheating, resulting in 85 cases being investigated, 62 administrative penalties issued, and a total of 17.33 million yuan confiscated [2]. Group 2: Cheating Methods - Cheating methods have evolved, with reports of gas stations using hidden software to manipulate fuel dispenser data, leading to discrepancies in fuel delivery [2]. - In Baotou, Inner Mongolia, a gas station installed a management system that allowed operators to control the "oil theft ratio," resulting in significant measurement errors [2]. Group 3: Industry Recommendations - Industry experts suggest building a "technology + regulation" defense system, including upgrading to electronic seals for better security and implementing real-time monitoring of fuel dispensers to prevent tampering [3]. - The establishment of a smart regulatory platform for fuel dispensers is recommended to ensure real-time data sharing and monitoring across a wider range of gas stations [3].
“50升油箱加67.96升汽油”事件调查结果出炉,中国石油成都销售致歉
Xin Lang Cai Jing· 2025-08-28 11:57
Core Viewpoint - The incident involving a vehicle with a 50-liter fuel tank being charged for 67.96 liters of gasoline has been investigated, with the involved company, China Petroleum Chengdu Sales, issuing an apology for the situation [1][3]. Group 1: Incident Overview - On August 9, a consumer dispute arose when a vehicle owner refueled at the China Petroleum Gaoxin Tianshan gas station, leading to police involvement and the sealing of the involved fuel pump [1]. - The Chengdu High-tech Zone Market Supervision Administration received a complaint on August 11 and conducted an on-site inspection the following day, leading to preliminary compensation by the gas station on August 12 [1][3]. - The vehicle owner provided evidence on August 20, prompting further investigation by the market supervision bureau [1]. Group 2: Investigation Findings - The investigation revealed that the involved fuel pump's backend data erroneously added a previous transaction of 27.18 liters to the current transaction, resulting in a total charge of 67.96 liters instead of the actual 40.78 liters [3]. - Since the fuel pump's calibration on June 5, 2025, there have been 2,863 transactions, with only this particular transaction showing data transmission anomalies, attributed to hardware and software faults [3]. Group 3: Company Response - China Petroleum Chengdu Sales expressed sincere apologies for the negative consumer experience and acknowledged the oversight from the market supervision department [3]. - The company committed to addressing management and service issues by enhancing equipment management, improving service response mechanisms, and strengthening employee training to protect consumer rights [3].
50升油箱加67.96升汽油,中石油四川成都销售分公司致歉
2 1 Shi Ji Jing Ji Bao Dao· 2025-08-28 11:32
Core Points - The investigation revealed that a car owner was overcharged by 200 yuan due to a malfunction in the fuel dispenser, which resulted in duplicate billing [1][3][9] - The incident involved a fuel dispenser at the China National Petroleum Corporation (CNPC) gas station in Chengdu, where a 50-liter fuel tank was reported to have been filled with 67.96 liters of gasoline [1][5] Investigation Findings - The CNPC gas station immediately sealed the involved fuel dispenser for further investigation and conducted a comprehensive check on other dispensers [3][9] - The market supervision authority confirmed that the overcharging was due to a software and hardware malfunction in the fuel dispenser, with no evidence of operator misconduct [3][10] - The investigation included multiple checks on the fuel dispenser's key components, confirming that they were intact and within the required calibration period [10] - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [10] Next Steps - The market supervision authority will oversee CNPC's comprehensive rectification efforts, including public apologies to consumers and improvements in service quality [11] - The authority aims to enhance supervision and management, improve complaint mechanisms, and ensure consumer rights are protected [11]
成都通报“50升油箱加67.96升汽油”事件调查结果:车主被多收200元情况属实,加油机设备软硬件及信息交互故障导致重复计费
Xin Hua Wang· 2025-08-28 10:42
Core Viewpoint - The investigation confirmed that a car owner was overcharged for fuel due to a malfunction in the fuel dispenser, which resulted in a duplicate charge of 200 yuan for 27.18 liters of fuel [7][8]. Group 1: Incident Overview - On August 9, a car owner reported a dispute at the Tianshan gas station regarding an overcharge when refueling [5]. - The gas station sealed the involved fuel dispenser for investigation, and the owner received a preliminary compensation on August 12 [5][6]. - The local market supervision authority initiated an investigation after receiving the complaint [5]. Group 2: Investigation Findings - The investigation revealed that the overcharge was legitimate, attributed to a software and hardware malfunction in the fuel dispenser [7]. - Key components of the fuel dispenser were found to be intact and compliant with measurement standards [7]. - The vehicle's fuel tank capacity was confirmed to be consistent with its specifications, ruling out any issues with the tank itself [7]. - The faulty transaction was traced to the fuel dispenser's data system, which incorrectly added a previous transaction's amount to the current one [7]. Group 3: Future Actions - The market supervision authority will require the gas company to implement comprehensive corrective measures and publicly apologize to consumers [8]. - There will be an emphasis on improving service quality and addressing consumer complaints more effectively [8].
“50升油箱被加了67.96升油”,调查结果公布;中石油四川成都销售分公司致歉
Zhong Guo Ji Jin Bao· 2025-08-28 10:27
Group 1 - The incident involved a car owner who reported that a 50-liter fuel tank was filled with 67.96 liters of gasoline, leading to a consumer dispute and subsequent investigation [2][3] - The investigation confirmed that the car owner was overcharged by 200 yuan due to a malfunction in the fuel dispenser's software and hardware, resulting in duplicate billing [4][8] - The fuel dispenser was sealed for inspection, and no evidence of tampering or improper operation by staff was found during the investigation [5][6] Group 2 - The investigation included multiple checks of the fuel dispenser's components, confirming that they were intact and within the required calibration period [5] - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [6] - The company has committed to rectifying the issues identified, improving service quality, and enhancing consumer protection measures in response to the incident [9][10]
50升油箱加67.96升汽油,中石油四川成都销售分公司致歉
21世纪经济报道· 2025-08-28 10:20
Core Viewpoint - The investigation revealed that a car owner was overcharged due to a malfunction in the fuel dispenser, leading to a duplicate billing of 200 yuan for a fuel purchase [2][10]. Group 1: Incident Overview - On August 9, a car owner reported a dispute at the China National Petroleum Corporation (CNPC) gas station, claiming that 67.96 liters of gasoline were dispensed into a 50-liter tank [8]. - The gas station immediately sealed the involved fuel dispenser for investigation, and the company issued an apology [3][5]. Group 2: Investigation Findings - The investigation confirmed the overcharge of 200 yuan, attributing it to a software and hardware malfunction in the fuel dispenser that caused duplicate billing [10][11]. - Key components of the fuel dispenser were found to be intact and compliant with measurement standards, with no evidence of tampering or operational misconduct by staff [10][11]. - The actual fuel dispensed was determined to be 40.78 liters, while the erroneous charge included an additional 27.18 liters from a previous transaction [11]. Group 3: Future Actions - The regulatory authority will ensure that CNPC implements comprehensive corrective measures, publicly apologizes to consumers, and improves service quality [12]. - There will be an emphasis on enhancing supervision and complaint mechanisms to protect consumer rights [12].
“50升油箱被加了67.96升油”,调查结果公布;中石油四川成都销售分公司致歉
中国基金报· 2025-08-28 09:41
来源:"成都高新市场监管"微 信公众号 中国石油成都销售 成都通报"50升油箱加67.96升汽油"事件调查结果 情况通报 针对社会关注"有车主反映50升油箱被加了67.96升汽油"问题,现将初步调查结果通报如 下。 一、前期情况 8月9日,涉事车主到中石油高新天山加油站(以下简称:天山加油站)加油时发生消费纠纷 后报警。在民警见证下,天山加油站对涉事06#加油枪进行封存(至今仍处于停用状态)。8 月11日,高新区芳草街街道市场监管所收到车主投诉后及时沟通,于次日到现场核查,并请 车主提供加油票据等资料。8月12日,天山加油站进行了先行赔付。8月17日,成都市城市运 行和政务服务办进行回访,车主称纠纷已解决。8月20日,车主向芳草街街道市场监管所提供 加油小票等证据材料,高新区市场监管局开展进一步调查。8月21日,成都高新区分管负责同 志召集相关部门,对中石油四川成都销售分公司进行了联合约谈,督促其严格落实主体责 任,切实维护消费者合法权益。同日,成都高新区发展改革局向其发出《提醒督促函》,要 求其高度重视,妥善处置相关情况,合法依规开展经营。 二、调查情况 经核实,车主投诉加油被多收200元的情况属实。8月2 ...
中石油成都销售分公司致歉
Bei Jing Ri Bao Ke Hu Duan· 2025-08-28 09:36
转自:北京日报客户端 针对社会关注"有车主反映50升油箱被加了67.96升汽油"问题,8月28日,成都高新区市场监督管理局发 布情况通报。初步调查结果显示,车主投诉加油被多收200元的情况属实,其原因初步判定为加油机设 备软硬件及信息交互故障而导致重复计费。 随后,中石油四川成都销售分公司就此事致歉。 成都通报调查结果 一、前期情况 8月9日,涉事车主到中石油高新天山加油站(以下简称:天山加油站)加油时发生消费纠纷 【下载黑 猫投诉客户端】后报警。在民警见证下,天山加油站对涉事06号加油箱进行封存(至今仍处于停用状 态)。 8月11日,高新区芳草街街道市场监管所收到车主投诉后及时沟通,于次日到现场核查,并请车主提供 加油票据等资料。 (二)关于天山加油站工作人员操作规范性的调查情况 执法人员和技术专家通过调取监控、查询交易支付流水、询问当班工作人员等方式,反复查验加油现场 操作情况,未发现工作人员存在异常操作行为。 8月12日,天山加油站进行了先行赔付。 8月17日,成都市城市运行和政务服务办进行回访,车主称纠纷已解决。 8月20日,车主向芳草街街道市场监管所提供加油小票等证据材料,高新区市场监管局开展进一步 ...
中石油成都销售分公司致歉
证券时报· 2025-08-28 09:31
针对社会关注"有车主反映50升油箱被加了67.96升汽油"问题,8月28日, 成都高新区市场监督管理局发布情况通报。 初步调查结果显示, 车主投诉加油被多收200元的情况属实, 其原因初步判定为加油机设备软硬件及信息交互故障而导致重复计费。 随后,中石油四川成都销售分公司就此事致歉。 8月12日,天山加油站进行了先行赔付。 8月17日,成都市城市运行和政务服务办进行回访,车主称纠纷已解决。 8月20日,车主向芳草街街道市场监管所提供加油小票等证据材料,高新区市场监管局开展进一步调查。 8月21日,成都高新区分管负责同志召集相关部门,对中石油四川成都销售分公司进行了联合约谈,督促其严格落实主体责任,切实维护消费者合法权益。 同日,成都高新区发展改革局向其发出《提醒督促函》,要求其高度重视,妥善处置相关情况,合法依规开展经营。 二、调查情况 成都通报调查结果 一、前期情况 8月9日,涉事车主到中石油高新天山加油站(以下简称:天山加油站)加油时发生消费纠纷后报警。在民警见证下,天山加油站对涉事06#加油箱进行封存 (至今仍处于停用状态)。 8月11日,高新区芳草街街道市场监管所收到车主投诉后及时沟通,于次日到现场核 ...