Overall Situation - In September 2025, the provincial market supervision 12315 institutions received a total of 27,650 consumer complaints, reports, and consultations, representing a year-on-year increase of 0.73% but a month-on-month decrease of 22.16% [1] - Among these, there were 15,565 complaints, a year-on-year increase of 39.67% and a month-on-month decrease of 9.96%, accounting for 56.29% of the total [1] - The economic losses recovered for consumers from complaints amounted to 3.9252 million yuan [1] Complaint Hotspot Analysis - The total number of complaints received was 15,565, with product-related complaints at 10,073, making up 64.72% of the total, and service-related complaints at 5,492, accounting for 35.28% [4] - The top three categories of product complaints were food, clothing and footwear, and household goods [4] Complaint Issues - Major complaint issues included after-sales service (2,789 cases), food safety (2,979 cases), quality (2,399 cases), and contracts (1,497 cases), collectively accounting for 62.09% of complaints [6] - Notable companies with high complaint volumes included China Gold, Shanxi Kangaroo Mr. Trading Co., Ltd., and Shanxi Haifeng Education Consulting Co., Ltd. [6] Reporting Situation Analysis - A total of 5,656 reports were received, with the top reported issues being advertising violations, infringement of consumer rights, and unfair competition [7] - Advertising violations accounted for 1,209 cases, representing 21.38% of the total reports [9] Consultation Situation - The 12315 institutions received 6,429 consultations, showing a year-on-year decrease of 47.16% and a month-on-month decrease of 47.14% [10] - The main consultation topics included consumer rights protection knowledge and service consumption regulation [10] Consumer Tips - As the Double Eleven shopping festival approaches, consumers are advised to plan their purchases carefully, avoid impulse buying, and be aware of potential consumer traps [11] - It is recommended to retain shopping evidence and check products promptly upon receipt to ensure they match the order [11]

Summary of Key Points Overview of Consumer Rights Protection - In April, the 12315 hotline in Baotou received a total of 5,234 consumer complaints, representing a month-on-month decrease of 8.18% but a year-on-year increase of 27.94% [1] - A total of 1,726 complaints were resolved in April, involving a dispute amount of 1.3059 million yuan, successfully recovering 745,400 yuan for consumers [1] - From January to April, 8,269 complaints were resolved, involving a total dispute amount of 7.4436 million yuan, with 3.0731 million yuan recovered for consumers [1] Complaint Hotspots - The majority of complaints were concentrated in the goods and services sectors [2] Goods Sector Complaints - Food-related complaints led the goods category with 484 cases, accounting for 40.77% of total complaints, with 70% focusing on food safety issues such as spoilage, foreign objects, and expiration [3] - Clothing and footwear complaints totaled 115 cases, making up 9.69%, primarily related to quality and after-sales issues [3] - Complaints regarding transportation tools reached 99 cases, accounting for 8.34%, with new car complaints being the most significant at 61 cases, followed by 15 for used cars and 23 for electric bicycles [3] Services Sector Complaints - Sales service complaints amounted to 317 cases, representing 29.24% of service-related complaints [7] - Complaints in the restaurant and accommodation sector totaled 235 cases, accounting for 21.68%, mainly concerning overcharging for room usage and compensation standards for items [7] - Complaints in the beauty, hairdressing, and bathing sector reached 101 cases, making up 9.32%, primarily related to poor service quality, such as unsatisfactory results, allergic reactions, and insufficient service duration, as well as contract disputes [7]