Summary of Key Points Overview of Consumer Rights Protection - In April, the 12315 hotline in Baotou received a total of 5,234 consumer complaints, representing a month-on-month decrease of 8.18% but a year-on-year increase of 27.94% [1] - A total of 1,726 complaints were resolved in April, involving a dispute amount of 1.3059 million yuan, successfully recovering 745,400 yuan for consumers [1] - From January to April, 8,269 complaints were resolved, involving a total dispute amount of 7.4436 million yuan, with 3.0731 million yuan recovered for consumers [1] Complaint Hotspots - The majority of complaints were concentrated in the goods and services sectors [2] Goods Sector Complaints - Food-related complaints led the goods category with 484 cases, accounting for 40.77% of total complaints, with 70% focusing on food safety issues such as spoilage, foreign objects, and expiration [3] - Clothing and footwear complaints totaled 115 cases, making up 9.69%, primarily related to quality and after-sales issues [3] - Complaints regarding transportation tools reached 99 cases, accounting for 8.34%, with new car complaints being the most significant at 61 cases, followed by 15 for used cars and 23 for electric bicycles [3] Services Sector Complaints - Sales service complaints amounted to 317 cases, representing 29.24% of service-related complaints [7] - Complaints in the restaurant and accommodation sector totaled 235 cases, accounting for 21.68%, mainly concerning overcharging for room usage and compensation standards for items [7] - Complaints in the beauty, hairdressing, and bathing sector reached 101 cases, making up 9.32%, primarily related to poor service quality, such as unsatisfactory results, allergic reactions, and insufficient service duration, as well as contract disputes [7]