Core Viewpoint - The company West B is responding to public criticism from influencer Luo Yonghao regarding the use of pre-prepared dishes in its restaurants, asserting that the claims made by Luo are unfounded and damaging to its reputation [1][4]. Group 1: Response to Criticism - West B published a letter to customers addressing Luo Yonghao's accusations, confirming that his statements about the restaurant's use of pre-prepared dishes are inaccurate [1]. - The company provided detailed "operating instructions" for 13 dishes to demonstrate the actual preparation methods used in its restaurants, emphasizing that these methods reflect real on-site processing [1][4]. - Luo Yonghao dined at a West B location with a group of five, ordering 16 dishes and two bowls of rice, after which he criticized the restaurant on social media for allegedly serving mostly pre-prepared dishes [4]. Group 2: Compliance with Standards - West B stated that its dishes comply with national standards and referenced a notification from multiple government departments regarding the definition of pre-prepared dishes, clarifying that the items consumed by Luo do not fall under this definition [4]. - The notification defines pre-prepared dishes as those made from one or more food products that undergo industrial pre-processing, which does not include staple foods like frozen rice or bread [4]. Group 3: Commitment to Transparency - To enhance product and service quality, West B announced plans to open its kitchens for public tours, allowing customers to observe food preparation processes while adhering to food safety regulations [5]. - The company will also facilitate visits to its source locations, including production facilities and farms, with information about these opportunities to be shared with the public [5].

Core Viewpoint - The company XIBEI has publicly responded to accusations made by influencer Luo Yonghao regarding the use of pre-prepared dishes in their restaurant, asserting that the claims are unfounded and providing detailed production processes for 13 dishes to clarify their cooking methods [1][3][4]. Group 1: Company Background - XIBEI was founded on May 29, 1988, and has maintained a commitment to sincere hospitality for 37 years, serving nearly 40 million customers annually and supporting over 18,000 employees [1]. - The company expresses gratitude to its customers for their support and emphasizes the collective effort of its staff in achieving its current success [1]. Group 2: Incident Overview - On September 10, 2025, Luo Yonghao dined at a XIBEI location and later criticized the restaurant on social media, claiming that most dishes were pre-prepared and overpriced [2]. - XIBEI's team conducted a review of the quality of dishes and service following the social media post, leading to a detailed examination of the production processes for the dishes mentioned [3]. Group 3: Response to Accusations - XIBEI firmly opposes the inaccurate accusations made by Luo Yonghao, stating that they will not tolerate such claims from influential public figures [3]. - The company has confirmed that the accusations regarding the preparation methods of the dishes are incorrect and has publicly released the "operational guidelines" for the preparation of 13 specific dishes to demonstrate their cooking processes [4].