具体来说，同侪效应驱动服务协同的新范式主要体现在以下四个方面：首先，透明化机制使得医生能够 轻松观察团队成员的表现，形成良性竞争；其次，高绩效示范效应促使团队成员在个人问诊中的优异表 现成为标杆；再次，地理与组织邻近性使得同城或同院医生组队，强化了服务协同的深度；最后，低绩 效提升效应使得先前表现较低的医生在团队协作中获益最大。 该研究不仅填补了虚拟团队跨边界效应的理论空白，还为全球在线医疗平台的生态化运营提供了实证依 据。随着在线医疗成为"新常态"，虚拟团队的服务协同效应将成为提升医疗公平性与效率的关键驱动 力。这一研究成果标志着在线医疗服务从"单点突破"迈向"生态协同"的新阶段，为医疗行业的数字化转 型注入了新动能。（记者朱虹） 日前，哈尔滨工业大学经济与管理学院的张晓飞教授、天津大学管理与经济学部的郭峰副教授与海外合 作者在虚拟团队管理领域取得突破性进展。研究成果发表于国际管理学顶级期刊《信息系统研究》。 在数字化转型的浪潮下，虚拟团队协作已成为重塑医疗服务业态的重要力量。然而，虚拟团队如何超越 传统协作边界，赋能个体服务能力，一直是学术界和实践界的未解之谜。虚拟团队的成员，尤其是那些 因共同兴趣或目标 ...

Core Insights - The article emphasizes the importance of deeply understanding user needs to create strategic flagship products, highlighting that without genuine demand, products will not succeed [2][4][46] Group 1: User Needs - User needs can be categorized into explicit (above the iceberg) and implicit (below the iceberg) demands, with the latter representing hidden motivations and desires [2][4] - Identifying unmet or potential needs is crucial for product development, as conventional consumer demands are already satisfied [4][46] Group 2: Kano Model - The Kano model is introduced as a tool for classifying user needs and prioritizing them based on their impact on user satisfaction [5][6] - The model categorizes needs into five types: Must-be, One-dimensional, Attractive, Indifferent, and Reverse, each with distinct implications for user satisfaction [6][15] - Understanding the relationship between product features and user satisfaction through the Kano model can guide effective product development [5][6][15] Group 3: Demand Analysis and Case Studies - The article presents various case studies across different industries, demonstrating how the Kano model can be applied to identify and prioritize user needs effectively [37][38][39] - Examples include the consumer electronics sector, where a smartwatch's features were analyzed to enhance market share, and the food industry, where plant-based meat products were innovated to stand out in a competitive market [37][38] - Each case study illustrates the process of collecting user feedback, categorizing needs, and implementing changes that led to significant improvements in user satisfaction and market performance [37][38][39] Group 4: Strategic Product Development - Companies are encouraged to focus on "Attractive" needs to drive product innovation and market differentiation [46][48] - The article concludes that leveraging the Kano model allows companies to dynamically track and respond to changing consumer demands, fostering continuous product evolution [46][48]

Core Insights - The online consultation market in China is experiencing explosive growth, driven by the fast-paced modern lifestyle and increasing health awareness among the population. The market size is projected to reach 69.54 billion yuan in 2024, reflecting a year-on-year increase of 23.4% [1][11]. Online Consultation Industry Overview - Online consultation refers to a medical service model that allows patients to communicate with doctors remotely via internet platforms, breaking geographical barriers and utilizing various communication methods such as video, text, and voice [2]. - The industry has evolved through three main stages: the nascent phase (2000-2014), the initiation phase (2015-2016), and the rapid development phase (2017-present) [4][5]. Industry Development and Trends - The COVID-19 pandemic has accelerated the acceptance of online consultations, leading to increased government support and policy initiatives aimed at promoting remote medical services [6]. - The number of healthcare institutions in China is projected to grow from 1,007,600 in 2019 to 1,093,600 in 2024, driven by rising healthcare demands due to an aging population and chronic disease prevalence [8][9]. Competitive Landscape - The online consultation industry features a diverse competitive landscape, including comprehensive medical platforms, specialized medical platforms, and pharmaceutical e-commerce platforms. Major players include Ping An Good Doctor, JD Health, and Alibaba Health [11][12]. Future Development Directions - The integration of advanced technologies such as artificial intelligence and big data is expected to enhance the efficiency and accuracy of online consultation services [13]. - Establishing a robust regulatory framework for medical service quality is crucial for the sustainable development of the online consultation industry, addressing challenges such as verifying medical qualifications and ensuring accurate diagnoses [14]. - Data security and privacy protection are paramount, as the industry handles sensitive patient information. Strengthening data management practices and employing advanced encryption technologies are essential for safeguarding patient data [15].

京东健康(6618.HK)盘初拉升涨超12%，报61.5港元，股价创2023年3月以来新高。 消息面上，京东健康昨晚公布业绩显示，上半年营收352.9亿元，同比增长24.5%；净利润25.96亿元，同比增长27.5%。期内毛利率由2024年同期23.6%增 至25.2%，主要是由于收入组合变动。截至6月底止过去12个月的年度活跃用户数突破两亿，上半年日均问诊单量超过50万。 ...

Core Viewpoint - The article highlights the importance of comprehensive management for constipation and digestive system diseases, emphasizing the role of JD Health in providing accessible and professional health services for patients [1][2][4]. Group 1: Disease Prevalence and Impact - Constipation affects 4% to 6% of adults in China, with the prevalence increasing with age, reaching up to 22% in individuals over 60 years old [2]. - Long-term constipation can lead to serious health issues, including abdominal pain, anal diseases, and cardiovascular problems [2]. Group 2: Comprehensive Health Services - JD Health advocates for a full-cycle management approach for constipation, offering services from prevention and diagnosis to treatment and rehabilitation [2]. - The platform provides extensive educational content on symptoms, causes, prevention, and treatment of digestive system diseases, presented in an easy-to-understand format [2]. Group 3: Diagnostic and Treatment Support - JD Health integrates online and offline resources to facilitate convenient online consultations with top digestive specialists from renowned medical institutions [2]. - The company offers a wide range of medications and personalized medication guidance from professional pharmacists, ensuring safe and effective treatment [3]. Group 4: Long-term Health Management - JD Health employs big data analysis to provide personalized health assessments and management recommendations, including dietary adjustments and exercise plans [3]. - The company collaborates with offline pharmacies and medical institutions to create a comprehensive healthcare network, enhancing service accessibility and efficiency [3]. Group 5: Future Directions - JD Health aims to continue innovating service models to provide more professional, convenient, and efficient health services for constipation patients, while promoting standardized diagnosis and management of digestive system diseases [4].