Group 1 - The core viewpoint of the articles emphasizes China Life Insurance's commitment to digital transformation, leveraging technology as a primary productivity driver to enhance its operational efficiency and service delivery [1][2]. - China Life is focusing on building a robust digital infrastructure, including a hybrid cloud system for IT resource management, a flat network for efficient data transmission, and a lightweight digital platform for user services [1]. - The company has achieved significant user engagement, with over 160 million registered users on its life insurance app and an average of over 11 million active users monthly [1]. Group 2 - In the claims process, China Life is utilizing advanced technologies such as AI models to create a refined intelligent claims system, enhancing efficiency and fraud detection capabilities [2]. - The company aims to integrate medical insurance and commercial insurance data to eliminate data silos, facilitating synchronized settlement processes [2]. - China Life has implemented real-time settlement capabilities for commercial medical insurance claims across multiple provinces, providing accessible insurance solutions to hundreds of millions of people [2].

作为国内寿险行业的领军企业，中国人寿紧抓数字化发展趋势，将科技作为第一生产力助推公司转型变 革，夯实数据底座、打造数字平台，形成"大后台+小前端"的科技布局，将自身的数据资源优势转化为 用户触手可及的服务体验。 围绕信息化"处理、传递、交付"本原特征，中国人寿绘写"数字国寿"概念图——在信息处理层面布 局"大后台"，建设国寿混合云，将传统相互独立的IT设备连接成安全可靠、分钟级动态伸缩的企业级IT 资源池；在信息传递层面布局"扁平化网络"，支持全网万物互联，形成高效畅通的信息高速路；在信息 交付层面布局"小前端"，以轻型数字化平台提供一体多元的线上便捷服务站。 通过三者的有机结合，实现海量数据资产与信息资源在业务链条中的有效流动，中国人寿构建起以客户 为中心、线上线下一体的EAC模式，并以数字化平台为载体集中呈现。 如今，中国人寿已经建立起包含寿险APP、企业微信、小程序的多维度线上平台，打破时空边界，让服 务精准触达用户。目前寿险APP注册用户数超1.6亿，月均活跃用户超1100万人。 同时，中国人寿通过数字驱动的高效响应，大幅降低用户等待时间与客服成本，提升服务质量与品牌形 象，实现用户满意与业务增长的双 ...