Core Viewpoint - The automotive industry faces significant challenges in after-sales service, particularly regarding the high costs of maintenance and repairs for fuel vehicles, leading to consumer anxiety about ownership costs [2][4][11]. Group 1: After-sales Challenges - The average maintenance cost for traditional vehicles in 2022 was 2,570 yuan, with repair costs for engines and transmissions ranging from 5,000 to 15,000 yuan [4][11]. - The "zero transparency" in parts pricing and difficulties in obtaining original parts from third-party repair shops contribute to consumer anxiety about vehicle maintenance [4][11]. - The average vehicle ownership period in China is about 6-8 years, meaning that over half of the vehicle's lifespan is spent without warranty coverage, increasing the financial burden on consumers [4][11]. Group 2: Innovative Solutions - FAW-Volkswagen is addressing these consumer pain points by launching a "lifetime warranty" policy for its fuel SUVs, which includes unlimited mileage and time coverage for core systems like engines and transmissions [5][9]. - The policy also includes lifetime warranty coverage for original parts replaced during accident repairs, addressing concerns about depreciation after repairs [6][9]. - The nationwide warranty system, supported by nearly 1,000 authorized dealers, allows for seamless service across the country [7][9]. Group 3: Consumer Benefits - The lifetime warranty policy can save consumers 20%-30% in potential maintenance costs over the vehicle's lifecycle, significantly reducing financial risks associated with repairs [11][13]. - The policy enhances vehicle resale value, as vehicles maintained at authorized service centers have a 2%-3% higher resale rate compared to those serviced at roadside shops [15]. - FAW-Volkswagen's commitment to quality and service is reflected in its extensive dealer network and experienced service teams, ensuring reliable support for consumers [21]. Group 4: Quality Assurance - FAW-Volkswagen's confidence in its products stems from rigorous testing and high manufacturing standards, including extensive road tests and advanced production techniques [17][18]. - The company employs a high level of automation in its manufacturing processes, ensuring consistent quality and reliability in its vehicles [18][21]. - The emphasis on quality assurance and customer service aims to transform the automotive purchase experience, providing consumers with peace of mind and trust in their vehicles [21].

Core Viewpoint - The introduction of the "Double Lifetime" warranty policy by FAW-Volkswagen aims to enhance customer trust and loyalty by providing comprehensive coverage for both original equipment parts and entire vehicles, marking a significant shift in the automotive industry towards customer-centric service [1][11]. Group 1: Warranty Policy Details - The "Double Lifetime" warranty includes lifetime coverage for original equipment parts starting from March 1, 2025, for all Volkswagen brand models purchased from authorized dealers [3][6]. - The lifetime warranty for vehicles applies to FAW-Volkswagen's fuel SUV models, beginning March 21, 2025, for specific models like the "Langjing" and "Langxun," and will expand to all fuel SUV models by May 15, 2025 [3][6]. - Compared to competitors, FAW-Volkswagen's warranty is not limited by mileage and covers a broader range of scenarios, including insurance claims, which enhances customer protection [6]. Group 2: Cost Savings and Value - Customers can save between 10,000 to 50,000 yuan on maintenance costs over 15 years due to the vehicle lifetime warranty, and an additional 3,000 to 15,000 yuan from the lifetime warranty on original equipment parts [6]. - The "Double Lifetime" warranty is expected to improve vehicle resale value by approximately 2% for customers who consistently maintain their vehicles at authorized service centers [6]. Group 3: Commitment to Quality and Service - FAW-Volkswagen emphasizes its commitment to product quality and service, leveraging nearly 90 years of automotive experience and a deep understanding of the Chinese market to differentiate itself from competitors [7][9]. - The company employs advanced manufacturing techniques, including 100% automation in painting and assembly processes, ensuring high standards of quality and durability [9]. - FAW-Volkswagen's service standards are globally synchronized, with a significant portion of its service team having over ten years of experience, reflecting a strong commitment to customer service [9]. Group 4: Industry Positioning - The "Double Lifetime" warranty is a strategic response to the industry's trend of price competition, positioning FAW-Volkswagen as a leader in high-quality development and long-term value [11]. - This initiative showcases the brand's confidence in its product quality and its dedication to a customer-centric service philosophy, reinforcing its role in the evolving automotive landscape [11].