Group 1 - The core viewpoint of the article highlights the growth and strategic positioning of Tuhu Car Maintenance in the new energy vehicle (NEV) aftermarket, emphasizing its innovative service offerings and market leadership [1][3]. - As of June 2025, Tuhu Car Maintenance has established over 7,200 service centers and has 150 million registered users, with 3.4 million users specifically for NEV transactions, reflecting an 83.5% year-on-year growth [3]. - Tuhu Car Maintenance is focusing on developing specialized products for NEV owners, including exclusive tires for electric vehicles, dedicated engine oil for extended-range hybrid vehicles, and high-signal penetration films to address smart driving signal interference [3]. Group 2 - The automotive repair industry faces a significant talent gap, with 80% of the shortage attributed to the need for NEV after-sales personnel. Tuhu Car Maintenance has established a comprehensive training system for NEV technicians, combining online and offline training [4]. - Tuhu Car Maintenance aims to enhance collaboration across the entire industry chain, positioning itself as an independent third-party service platform that complements the after-sales capabilities of vehicle and battery manufacturers [4]. - The continuous increase in NEV ownership presents new opportunities for Tuhu Car Maintenance, which is working to provide replicable service models to address supply-demand matching challenges in the burgeoning aftermarket [4].

Core Insights - The forum highlighted the growth and transformation of the automotive aftermarket, particularly in the context of new energy vehicles (NEVs) [1] - Tuhu Car Service is positioning itself as a leader in the NEV aftermarket by enhancing its service capabilities and product offerings [3][4] Group 1: Industry Overview - The number of NEVs in China has surpassed 36 million, indicating a significant growth opportunity in the NEV aftermarket [3] - Tuhu Car Service has established over 7,200 service centers and has 150 million registered users, with 3.4 million users specifically for NEV transactions, reflecting an 83.5% year-on-year growth [3] Group 2: Product Development and Innovation - Tuhu Car Service is focusing on developing specialized products for NEV owners, including exclusive tires designed for electric vehicles and dedicated engine oils for hybrid vehicles [3] - The company is also collaborating with well-known brands to create solutions that address specific challenges faced by NEV users, such as signal interference for smart driving [3] Group 3: Talent Development and Training - There is a significant talent gap in the automotive repair industry, with 80% of the shortage being in NEV after-sales service personnel [4] - Tuhu Car Service has implemented a comprehensive training system for NEV technicians, with over 800 certified low-voltage electricians and more than 4,000 technicians receiving NEV technology training [4] Group 4: Strategic Positioning and Market Opportunities - Tuhu Car Service aims to enhance collaboration across the entire industry chain, positioning itself as an independent third-party service platform to support automakers and battery companies in after-sales service [4] - The company's full-chain layout is designed to provide replicable service models, addressing the supply-demand mismatch in the rapidly growing NEV aftermarket [4]

Core Insights - The automotive aftermarket is characterized by a lack of transparency and trust, leading to significant challenges for consumers when choosing service providers [1][2] - Tuhu has established itself as a leader in the industry by focusing on supply chain, technology, and service, creating a high-quality development loop centered on efficiency and trust [1][4] Market Dynamics - As of June 2025, the total number of motor vehicles in China is projected to reach 460 million, with 359 million being cars, driving increased demand for maintenance and repair services [1] - The market share of independent aftermarket (IAM) is expected to surpass that of 4S stores by 2027, indicating a shift in consumer preferences towards efficiency, transparency, and cost-effectiveness [2] Company Performance - Tuhu has over 150 million registered users and 26.5 million annual transaction users, reflecting a year-on-year growth of 23.8% [2] - The number of Tuhu service centers has reached 7,205, covering 320 cities and 1,855 counties, showcasing the company's expanding footprint [2] Technological Advancements - Tuhu has developed a digital supply chain system that includes real-time predictive algorithms, managing a database of 9.5 million SKUs across seven categories [3][4] - The company has achieved a same-day and next-day delivery rate of 83%, with fulfillment costs decreasing to 4.1% [4] Service Enhancement - Tuhu is enhancing service quality by providing systematic training and support for franchisees and technicians, improving user experience and brand recognition [5] - The company has initiated a "10 billion subsidy, 10,000 stores" plan to lower operational barriers for new stores, thereby increasing their competitiveness [5]

Core Insights - The automotive aftermarket is characterized by a lack of trust and high information asymmetry, leading to significant price discrepancies and concerns over parts quality [1][2] - Tuhu has established a high-quality development loop focused on efficiency and trust, addressing the industry's challenges through supply chain, technology, and service improvements [1][4] Market Dynamics - As of June 2025, the total number of motor vehicles in China is projected to reach 460 million, with 359 million being cars, driving increased demand for maintenance and repair services [2] - The market share of independent aftermarket (IAM) is expected to surpass that of 4S stores by 2027, indicating a shift in consumer preferences towards efficiency, transparency, and cost-effectiveness [3] Company Performance - Tuhu has achieved a registered user base of over 150 million and an annual transaction user count of 26.5 million, reflecting a year-on-year growth of 23.8% [3] - The number of Tuhu's service centers has reached 7,205, covering 320 cities and 1,855 counties, showcasing its extensive market presence [3] Technological Advancements - Tuhu has restructured the supply chain through digitalization, creating a closed-loop system that includes inventory, transportation, order, and store management [4] - The company has developed a database covering 9.5 million SKUs, significantly enhancing its inventory management capabilities [4] New Energy Vehicle (NEV) Strategy - Tuhu's user base for NEVs has exceeded 3.4 million, marking an 83.5% year-on-year increase, with NEV users accounting for over 12% of total transactions [5] - The company has launched specialized repair projects in 54 cities, resulting in a more than 200% increase in related orders [5] Service Quality Enhancement - Tuhu is focused on improving service quality by enhancing the professional skills of franchisees and technicians, which in turn boosts user experience and brand recognition [6] - The company has initiated a 1 billion yuan subsidy program to lower operational barriers for new stores, aiming to increase their survival rate and competitiveness [6] Ecosystem Integration - Tuhu is integrating the fragmented automotive aftermarket into a cohesive, efficient, and transparent service ecosystem, leveraging its robust infrastructure and technological capabilities [7]