颐和园信息科副科长柏恩娟说："我们团队自2020年开始研发颐和园智慧客服系统，从2021年的语音电 话、2023年的语音加文本机器人，到2024年的AI数字人，颐和园智慧客服模式已进入3.0阶段。" 大模型、机器人等前沿技术将加速在公园落地 为满足国内外游客多元化服务需求，颐和园AI数字人智慧客服系统融入了"双语交互模式"，中英文无缝 切换，同时贯穿游客"游前-游中-游后"全周期。 记者5月5日获悉，北京市公园管理中心推进智慧公园建设和文旅数字化战略，把颐和园作为"创新试验 田"，上线了市属公园首个AI数字人智慧客服，年咨询量已经突破34万次，为游客提供可感可及、有温 度的服务。 数字人客服"秒级应答"定制个性化行程 "带着老人孩子，主要景点都想玩到，怎么走？"在颐和园东宫门游客服务中心的3D触屏交互一体机 前，来自上海的游客李女士正与一位身着职业装的"数字人客服"对话。3D客服"小颐"不到1秒，就根据 李女士的家庭出游需求，生成了一份定制行程单，沿途既有通行坡道连接的主要景点游线，还包含了昆 明湖游船的航线。"反应真快，太方便了。"李女士边感叹边举起手机，拍下"数字人客服"秒回的内容。 这个超酷炫的3D数字 ...

Core Insights - The company, Jingbeifang, reported a revenue of 4.636 billion yuan for 2024, marking a year-on-year growth of 9.29%, achieving a historical high since its listing, more than double the revenue in 2020 [1][3] - However, the net profit attributable to shareholders decreased by 10.36% to 312 million yuan, indicating a "revenue growth without profit increase" scenario [1][4] Business Model and Growth - Jingbeifang operates in two main segments: IT services and business process outsourcing, primarily serving the banking sector [2][3] - The company expanded its client base by adding 56 new corporate clients in 2024, with significant growth in revenue from small and medium-sized banks and non-bank financial institutions [2] Financial Performance - From 2020 to 2024, Jingbeifang's revenue consistently increased from 2.293 billion yuan to 4.636 billion yuan, although the growth rate has slowed [3] - The revenue from IT services and business process outsourcing reached 1.629 billion yuan in 2024, while software products and solutions accounted for 3.007 billion yuan, representing over 60% of total revenue [3] Profitability Challenges - The company's gross margin declined from 27.95% in 2020 to 22.40% in 2024, with specific product margins also decreasing [4][5] - High accounts receivable and rising labor costs are significant factors pressuring profitability, with labor costs increasing by 11.1% in 2024 [5] Industry Trends and Future Outlook - The introduction of new regulatory guidelines for debt collection is expected to impact the industry positively, favoring companies that comply with regulations [6] - The rise of artificial intelligence presents both challenges and opportunities for the outsourcing industry, necessitating a shift towards higher-value services [6] - The financial technology market in China is projected to grow at a compound annual growth rate of 20% from 2024 to 2029, with Jingbeifang actively innovating in AI and big data solutions [7][8] Strategic Recommendations - To gain a competitive edge in the financial technology sector, companies like Jingbeifang should focus on continuous technological innovation, strengthen partnerships with financial institutions, and enhance digital management capabilities [9]

Core Viewpoint - China Unicom announced its operational data for Q1 2025, highlighting significant growth in user connections across various services [1] User Connections - As of Q1 2025, the total number of ubiquitous intelligent connection users reached 1.182 billion [1] - The number of 5G network users reached 204 million [1] - The cumulative number of IoT terminal connections reached 663 million [1] Service Performance - The number of customers using 5G industry virtual private network services was 17,941 [1] - The problem resolution rate for smart customer service in the month was 98.8% [1] - The proportion of intelligent services in smart customer service for the month was 83.7% [1] Patent Activity - The total number of authorized patents accumulated this year was 84 [1]