D女士也真挚回应了这份温暖。康复后，D女士专程送来锦旗，"雪中送炭及时雨、卓越高效解民忧"道出了对海保人寿的认可。锦旗背后，是保险从"冷契 约"到"暖守护"的价值回归——当客户不必受困于"筹钱"与"救命"之间，保险才真正回归了"保障"的本质。 系统高效运转，服务温情守护——这种线上线下融合的服务模式，不仅让客户倍感安心，更生动践行了海保人寿"美好生活，海保相伴"的品牌承诺。海保 人寿将始终以客户需求为导向，持续优化服务品质，为客户织就坚实的保障网，用实际行动诠释"保险为民"的初心使命。 责任编辑：钟离 在疾病保险理赔中，"先筹钱治病，后理赔报销"的模式一直是困扰众多患者的现实难题。海保人寿推出的"重疾先赔"服务，正是以实际行动化解困境，为 患者解除后顾之忧。 服务约定，客户在住院期间确诊重疾且符合赔付条件，在出院前即可获得理赔款，极大地缓解了客户的医疗费用焦虑。经过不断优化和升级，海保人寿"重 疾先赔"服务覆盖病种已从最初的23种扩展至重疾条款病种全覆盖，累计赔付金额超数百万元，单笔赔付最短时效刷新至8小时，展现出专业、高效的运营 能力。 海保人寿在服务过程中始终坚守"人性温度"，对于符合重疾先赔条件的客户， ...

Core Insights - The report highlights the commitment of Shandong's insurance industry to enhance people's well-being through risk protection, financial intermediation, and social management, aligning with national and provincial government directives [1] Group 1: Medical Insurance - In 2024, Shandong's insurance sector emphasizes "insurance for the people," contributing to the medical insurance system with over 89 million insured individuals, effectively preventing poverty due to illness [2] - The "Hui Min Bao" program, a customized commercial medical insurance, covered approximately 9.03 million people in 2024, with total claims amounting to 747 million yuan [2] - Major insurance companies are actively involved in long-term care insurance to support families affected by disabilities [2] Group 2: Pension Insurance - The insurance industry plays a crucial role in enhancing the pension system, with China Life's commercial pension stock reaching 1.326 billion yuan in 2024 [3] - Tai Ping Pension Insurance added 1.102 billion yuan in assets for commercial pensions, serving over 3,000 clients [3] - Personal pension premiums for People's Life increased by 139% year-on-year, amounting to 366,000 yuan [3] Group 3: Property Insurance - People's Insurance Company of China (PICC) paid out 382 million yuan for disaster-related claims, handling over 8,000 cases [4] - Tai Ping Property Insurance provided risk coverage of 13.085 billion yuan for 1.362 million acres of farmland [4] - The "Hui Nong Xiang Ju Bao" product offered comprehensive risk protection worth 482.8 billion yuan to 295,000 rural residents [4] Group 4: Service Enhancement - The insurance industry focuses on improving service quality by integrating technology and human care, providing tailored services for special groups [5] - China Life's "Silver Age Health Project" insured 8.15 million elderly individuals, with a risk coverage exceeding 590 billion yuan [5] - Companies like Tai Kang Life are creating a "insurance + healthcare" ecosystem to meet diverse elderly care needs [5] Group 5: Technological Innovation - The adoption of AI and big data significantly enhances service efficiency, with Ping An Life implementing a "smart customer service" project for 24/7 operations [6] - Tai Ping Life's integration of intelligent review processes has improved claims efficiency [7] - The "Tian Kang Health Pass" project allows for immediate claims processing upon hospital discharge, with 43,000 claims processed in 2024, totaling 56.61 million yuan [7]

Core Viewpoint - The company actively participated in the 13th "7.8 National Insurance Publicity Day" with a theme of "Love and Responsibility, Insurance Makes Life Better," organizing various promotional activities to embody the service concept of "Insurance for the People" [1] Group 1 - The company organized a red education activity at the "Wusanjian" memorial in Jinan, reinforcing the responsibility of insurance professionals and encouraging party members to play a leading role in the community [1] - On July 8, the company set up a themed promotional booth in Quancheng Park, providing insurance knowledge to the public through brochures, consultations, and interactive Q&A sessions, while also offering free blood pressure measurements to attract participation [2] - The company conducted the "Five Entrances" initiative, engaging with local communities to promote financial knowledge and raise awareness about common scams, particularly targeting the elderly [2] Group 2 - The company prioritizes consumer rights protection and aims to enhance public understanding and trust in the insurance industry through diverse educational activities [2] - The company plans to leverage the "7.8 National Insurance Publicity Day" to innovate service models, optimize service experiences, and provide high-quality insurance services to meet diverse consumer needs [3]