（来源：法治日报） "现在扫个码就能预约检查，一次性查清，负担轻多了。"近日，松江区一家企业负责人在收到"一网通 办"的"云间抽查监管码"（以下简称"云监码"）提示后，立即扫码获知检查内容和配合事项，并根据企 业生产安排，向执法部门预约检查时间，有效避免了对正常生产经营的干扰。 针对企业普遍反映的"检 查频次高、多头重复查"痛点，松江区推出"云监码"平台，实现"互联网+监管"和"一网通办"系统融合， 建立起"见码才是随机、有码才能抽查"的数字化监管新范式，为上海市全面推行"检查码"制度提供了坚 实的实践基础。松江区也因此获国务院办公厅"深化商事制度改革成效明显地方"督查激励。 以法治为 引领、以科技为支撑，松江区正通过智慧赋能法治政府建设，着力实现两大目标：一是最大限度激发市 场活力，二是全方位方便群众办事。 在松江区政务服务中心，来自韩国的梁博士对这里的智能化设备 和"店小二"式服务赞不绝口："全程有引导，工作人员业务熟练、态度亲切，还能用英语流畅沟通。"这 种"一次告知、全程帮办"的主动服务模式，让他对在松江创业发展充满了信心。 得益于科技加持，松 江区服务型政府建设持续提速：全国首批异地办理证照、全市首 ...

Core Viewpoint - China Life Insurance Beijing Branch emphasizes a people-centered approach, focusing on consumer rights protection and enhancing service quality to meet the needs of the public [1][8]. Service Channels - The company has developed a comprehensive service system that integrates online and offline channels, allowing customers to access services easily through various platforms [2][3]. Online Services - The launch of the Life Insurance APP enables customers to handle most service requests online, with a projected 860,000 services provided through the app in 2024 [3]. Claims Service - In 2024, the company processed approximately 848,800 claims with a payout amount of 1.185 billion yuan, achieving a claim approval rate of 99.81% [4]. Intelligent Services - The company has expanded its customer contact points with intelligent services, including voice navigation and online customer service, to meet diverse customer needs [5]. Value-Added Services - A new "butler-style service system" for VIP clients will be introduced by 2025, offering specialized services in health, lifestyle, legal, and insurance management [6]. Elderly Services - The company has implemented a dedicated hotline and simplified app version for elderly clients, ensuring they receive priority service and support [7]. Consumer Protection - The company has established a standardized consumer protection mechanism and achieved a top-level rating in consumer rights protection evaluation for 2024 [8]. Service Experience - The company has created 13 demonstration service outlets and implemented ten warm-hearted services, achieving a customer satisfaction rate of 99.99% [9]. Future Outlook - The company aims to enhance its core competitiveness and service capabilities, adhering to a customer-centric philosophy to meet the public's aspirations for a better life [10].