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中国人寿寿险北分:践行爱与责任 以国寿好服务守护美好生活
Xin Jing Bao· 2025-07-11 11:25
Core Viewpoint - China Life Insurance Beijing Branch emphasizes a people-centered approach, focusing on consumer rights protection and enhancing service quality to meet the needs of the public [1][8]. Service Channels - The company has developed a comprehensive service system that integrates online and offline channels, allowing customers to access services easily through various platforms [2][3]. Online Services - The launch of the Life Insurance APP enables customers to handle most service requests online, with a projected 860,000 services provided through the app in 2024 [3]. Claims Service - In 2024, the company processed approximately 848,800 claims with a payout amount of 1.185 billion yuan, achieving a claim approval rate of 99.81% [4]. Intelligent Services - The company has expanded its customer contact points with intelligent services, including voice navigation and online customer service, to meet diverse customer needs [5]. Value-Added Services - A new "butler-style service system" for VIP clients will be introduced by 2025, offering specialized services in health, lifestyle, legal, and insurance management [6]. Elderly Services - The company has implemented a dedicated hotline and simplified app version for elderly clients, ensuring they receive priority service and support [7]. Consumer Protection - The company has established a standardized consumer protection mechanism and achieved a top-level rating in consumer rights protection evaluation for 2024 [8]. Service Experience - The company has created 13 demonstration service outlets and implemented ten warm-hearted services, achieving a customer satisfaction rate of 99.99% [9]. Future Outlook - The company aims to enhance its core competitiveness and service capabilities, adhering to a customer-centric philosophy to meet the public's aspirations for a better life [10].
透视蚂蚁ESG报告:AI重点落子“金融+医疗” 子公司业务版图浮现
Core Insights - Ant Group has released its 2024 Sustainable Development Report, focusing on creating inclusive services in the AI era and addressing social issues [1] - The report highlights a strategic refresh towards AI applications in finance, healthcare, and daily life, with a significant user base from lower-tier cities [2][3] Group 1: ESG Strategy and Focus Areas - The report has optimized its ESG topics from 19 to 13, emphasizing dual value creation in the AI era, with key issues including inclusive products, technological transformation, data security, governance, and talent development [2] - Ant Group aims to apply AI in three main areas: finance, healthcare, and daily life, with over 130 million users served by its AI assistants [2] Group 2: Financial Services and Innovations - Ant Group's core business remains in finance, with continuous technological advancements in payment methods, including the new "tap to pay" feature, which has reached over 100 million users [2] - Ant Group's subsidiary, MyBank, reported serving 68.51 million small and micro customers, leveraging AI technology for comprehensive financial services [4][5] Group 3: Healthcare Initiatives - In the healthcare sector, Ant Group has activated over 660 million users of its electronic medical insurance credentials and is expanding its digital health services [3] - The company has made significant investments in R&D, totaling 23.45 billion yuan in 2024, with a focus on AI and data technologies [3] Group 4: Global Expansion and Business Lines - Ant International has unveiled its four major business lines, including global wallet services and merchant payment solutions, serving over 1 billion merchants and 1.7 billion consumer accounts worldwide [5] - Ant Consumer Finance reported that its service "Huabei" has reached over 400 million consumers, with a significant portion from lower-tier cities [6]