转自：贵州日报 贵州日报天眼新闻记者 梁晓琳 立春刚过，黔南州罗甸县暖意融融，22℃的宜人气候，让前来越冬的"候鸟"——73岁的北京人周洪声感 受到了春天的温暖。"我们去过不少地方过暖冬，还是觉得罗甸最合心意、性价比也高，这次准备住1个 月。回去后一定给老友们好好推荐，约着明年再来。"周洪声的话语里满是赞许。 罗甸县文化广电和旅游局局长王凌表示，为当好旅居客的"大管家"，该县着力构建多元康养旅居产品体 系，"我们不仅出台政策支持旅居地产，还开发亲子、休闲、康养等定制度假旅居产品，并通过举办体 育赛事文艺活动丰富他们的旅居体验。"记者了解到，其中，云泽康园·幸福村从2023年11月开业至今已 接待游客8.5万人次。250余间房仅剩10多间未预订，"目前北方的游客占30%左右，估计到年前就满房 了。"廖新坤说。 周洪声入住的罗甸县云泽康园·幸福村，目前正住着300多名来自北京、上海、山东等地的旅居"候鸟"。 每天早上，吃完早餐后，周洪声会和老伴刘玉兰在幸福村的山体公园里散散步，然后唱歌、下棋、打乒 乓球、打太极拳，生活舒适快乐。"我们的生活起居、日常活动，都被3个管家安排得妥妥当当，每天都 过得很开心。"刘玉兰说 ...

Core Viewpoint - China Life Insurance Beijing Branch emphasizes a people-centered approach, focusing on consumer rights protection and enhancing service quality to meet the needs of the public [1][8]. Service Channels - The company has developed a comprehensive service system that integrates online and offline channels, allowing customers to access services easily through various platforms [2][3]. Online Services - The launch of the Life Insurance APP enables customers to handle most service requests online, with a projected 860,000 services provided through the app in 2024 [3]. Claims Service - In 2024, the company processed approximately 848,800 claims with a payout amount of 1.185 billion yuan, achieving a claim approval rate of 99.81% [4]. Intelligent Services - The company has expanded its customer contact points with intelligent services, including voice navigation and online customer service, to meet diverse customer needs [5]. Value-Added Services - A new "butler-style service system" for VIP clients will be introduced by 2025, offering specialized services in health, lifestyle, legal, and insurance management [6]. Elderly Services - The company has implemented a dedicated hotline and simplified app version for elderly clients, ensuring they receive priority service and support [7]. Consumer Protection - The company has established a standardized consumer protection mechanism and achieved a top-level rating in consumer rights protection evaluation for 2024 [8]. Service Experience - The company has created 13 demonstration service outlets and implemented ten warm-hearted services, achieving a customer satisfaction rate of 99.99% [9]. Future Outlook - The company aims to enhance its core competitiveness and service capabilities, adhering to a customer-centric philosophy to meet the public's aspirations for a better life [10].

Core Insights - Ant Group has released its 2024 Sustainable Development Report, focusing on creating inclusive services in the AI era and addressing social issues [1] - The report highlights a strategic refresh towards AI applications in finance, healthcare, and daily life, with a significant user base from lower-tier cities [2][3] Group 1: ESG Strategy and Focus Areas - The report has optimized its ESG topics from 19 to 13, emphasizing dual value creation in the AI era, with key issues including inclusive products, technological transformation, data security, governance, and talent development [2] - Ant Group aims to apply AI in three main areas: finance, healthcare, and daily life, with over 130 million users served by its AI assistants [2] Group 2: Financial Services and Innovations - Ant Group's core business remains in finance, with continuous technological advancements in payment methods, including the new "tap to pay" feature, which has reached over 100 million users [2] - Ant Group's subsidiary, MyBank, reported serving 68.51 million small and micro customers, leveraging AI technology for comprehensive financial services [4][5] Group 3: Healthcare Initiatives - In the healthcare sector, Ant Group has activated over 660 million users of its electronic medical insurance credentials and is expanding its digital health services [3] - The company has made significant investments in R&D, totaling 23.45 billion yuan in 2024, with a focus on AI and data technologies [3] Group 4: Global Expansion and Business Lines - Ant International has unveiled its four major business lines, including global wallet services and merchant payment solutions, serving over 1 billion merchants and 1.7 billion consumer accounts worldwide [5] - Ant Consumer Finance reported that its service "Huabei" has reached over 400 million consumers, with a significant portion from lower-tier cities [6]