"舆情前10天客流下滑是最明显的，差不多有40%的堂食客流下降。目前门店的客流相比10月有一定下 滑，但基本恢复到西贝风波之前的客流水平。 "一位西贝店长对时代周报记者透露："我们的门店周末 带娃吃饭的会更多，客流基本是工作日的一倍。" 和社交媒体上流传的退卡潮、关店潮不同，西贝并没有倒下。它选择闭嘴、让利、动手调改：创始人清 空社交媒体账号，从公众视野退场；厨房从中央预制回到明档操作，油品、食材、工艺全面调改；核心 菜品平均降价两成，客单均价跌破90元；部分门店收缩的同时，新店仍在开出。 一场危机，让西贝从热搜回到厨房，从流量回到锅铲。 预制菜、价格贵、退卡潮，三重争议叠加，一度让这家连续运营37年的老牌餐饮品牌信任接近坍塌。短 短十天，堂食客流急剧下滑，全国门店连夜应对。西贝创始人兼CEO贾国龙被推上舆论中心，品牌形象 从中式正餐标杆跌至舆论靶心。 但两个月后，风向悄然转变。在北京三里屯、上海虹桥商务中心、武汉群光城等商圈，餐厅门口重新排 起长队。家庭客群、儿童套餐、现炒菜香，再次回到熟悉的日常节奏。 风波没让它坍塌，却逼它脱壳。 先稳住锅 "那十天，所有人都在等一个指令，不知道下一步要怎么做。"一位店长 ...

Core Insights - The company West B is shifting its focus from speed to quality in response to recent challenges in the prepared food sector, leading to a decline in customer traffic and sales [1][7]. Group 1: Business Operations - West B's restaurant occupancy rate is currently around 30%-40%, with a noticeable reduction in kitchen activity due to average business performance [1]. - The company has eliminated its famous "hourglass" timer that promised all dishes would be served within 25 minutes, indicating a shift in operational strategy [3]. - To regain lost customers, West B is distributing 100 yuan vouchers to diners, valid from October 1 to October 31, 2023 [3]. Group 2: Product Adjustments - A public notice indicates that the shelf life of organic broccoli will be reduced to one month, despite its original two-year shelf life, reflecting a commitment to freshness [5]. - The company has implemented several changes to its menu, including switching to non-GMO soybean oil, using fresh ingredients for certain dishes, and ensuring that items like lamb skewers and pork dishes are prepared on-site rather than pre-cooked [5][6]. - The company has acknowledged that the previous reliance on pre-prepared ingredients did not meet customer expectations, prompting a shift towards more on-site cooking [7]. Group 3: Market Response - Following a public dispute involving a notable figure, West B experienced a significant drop in sales, with reports indicating a 50% decrease in revenue [7]. - The company has issued an apology, recognizing the gap between its production methods and customer expectations, and is adjusting its operations to enhance customer satisfaction [7].