Core Viewpoint - The National Radio and Television Administration (NRTA) has implemented special regulatory measures for automatic renewal services in internet television, addressing user complaints about lack of reminders, complex cancellation processes, and inadequate complaint channels [1][2]. Group 1: Regulatory Measures - Internet television providers must adhere to the principle of "user active choice" when offering automatic renewal services, prohibiting hidden clauses or forced bundling of services [2]. - Users must confirm their consent through a secondary confirmation before proceeding to payment for services that include automatic renewal [2]. - Providers are required to send reminders about upcoming charges five days prior to automatic renewals through various channels, including SMS and app notifications, detailing the product name, charge amount, and service period [2][6]. Group 2: Complaint Handling - The new regulations mandate that the "automatic renewal complaint" option be easily accessible in the customer service menu to facilitate quick user feedback and response [3]. - A "dual governance" initiative was launched in August 2023 to address issues related to complex operations and excessive charges in television services, with a complaint mechanism established in May 2024 [4]. Group 3: User Experience and Data - A case study highlighted a user complaint regarding automatic renewal, where a user was charged 35 yuan after failing to cancel an automatic renewal service, despite receiving notification [5]. - Automatic renewal issues account for nearly 80% of complaints related to service charges, with many users forgetting to cancel after enjoying initial promotional rates [5].

以下文章来源于差评X.PIN ，作者托尼 差评X.PIN . Debug The World，关注科技、数码、汽车、产经、游戏，传播能改变世界的科技互联网信息。 本文来自微信公众号： 差评X.PIN （ID：chaping321） ，撰文：施昂，编辑：面线、米罗，题图来自：AI生成 一开始我还以为只是我不习惯，但没想到全人类都已经忍这东西忍了这么久！ 是这么回事，托尼这两天在找选题的时候，意外看到了一个让人看完心情舒畅的公开案例分析。 "河北广电"官方公众号公布了一起"双治理"投诉机制的典型案例，案例大致的是这么个情况： 2025年1月，河北邯郸某互联网电视用户反映，在某电视机上参加了"1元畅享7天会员，后续每月35元自动续订"优惠购买活动，购买了电视影视服务。 后面的故事大家估计都能猜到了，这位用户跟我们很多人一样，"由于疏忽，虽然收到了自动续约的短信通知，但未在会员到期前关闭自动续订功能， 被系统扣除35元续订费。" 但是跟大部分人不一样的是，这哥们一点没惯着平台，直接跟广电投诉，要求关闭续订服务并申请退费。 不得不说，这种 绝不轻易给平台送钱，被扣钱了也绝不内耗，直接重拳出击的做法简直吾辈楷模 好吧 （ ...