园方对此深表感谢，表示工行的及时援助不仅是业务上的支持，更是对这份社会爱心的有力响应与呵 护。双方将以此次合作为新起点，在金融服务、社会责任践行等方面开展更加紧密的联动，共同守护、 延续这份源于许愿池的爱心和善意。 江南时报讯 近期，工行南通幸福支行积极联动上级行，为南通某动物园一次性兑换了20000枚崭新硬 币，满足了园内客户兑换零钱许愿的需求，助力爱心循环。 原来，该动物园为救助一名身患重病的游客孩子，将园内许愿池里积攒的一万多枚硬币悉数捐出，广受 好评。游客不断慕名而来，纷纷在园内兑换硬币以在许愿池许下虔诚的愿望，高涨的公众热情使得动物 园前台日常零钱兑换的压力骤然剧增。 南通幸福支行在得知园内这一情况后，主动担当，迅速行动，了解其硬币兑换需求，表示将积极协助做 好硬币兑换。紧接着，网点负责人积极寻求上级行的协助，在上级行中心库的大力支持与高效协调下， 次日20000枚崭新硬币便达网点。网点负责人当天将硬币送至动物园，并贴心配上了印有工行标识的特 色零钱包。这份及时、有力的金融支持，精准解决了动物园的燃眉之急，有效保障了爱心许愿池的顺畅 运转，以实际行动为这场"最美善举"的延续贡献了坚实的工行力量。 ...

Core Insights - Agricultural Bank of China (ABC) demonstrates exceptional customer service by efficiently exchanging a large amount of coins for banknotes, highlighting its commitment to customer-centric banking [1] Service Efficiency - A customer, a local merchant, exchanged approximately 10 kilograms of coins, totaling 1,700 yuan, in under one hour due to the bank's quick response and dedicated staff [1] - The branch implemented a "green channel" to expedite the coin exchange process, showcasing its flexible operational mechanisms [1] Customer-Centric Approach - The incident reflects ABC's dedication to the principle of "customer first," emphasizing the importance of addressing unique customer needs [1] - The bank plans to continue optimizing its service processes to provide more compassionate and effective financial services, aiming to resolve common issues faced by the public [1]

Core Points - A customer expressed gratitude to a bank for assisting in counting a large amount of coins, totaling 8,652 yuan, which he had accumulated from his small supermarket [1] - The bank staff demonstrated exceptional service by categorizing and counting the coins, even manually sorting damaged ones to ensure accuracy [1] - The bank emphasized its commitment to customer service, stating that both large transactions and small coin exchanges are part of their responsibilities [1] Group 1 - The bank provided assistance to a customer with a large quantity of coins, showcasing its customer-centric approach [1] - The process involved sorting coins by denomination and using a counting machine, highlighting the bank's operational efficiency [1] - The bank's actions reflect its dedication to social responsibility and customer satisfaction [1]

Core Viewpoint - Shanghai Rural Commercial Bank addressed concerns regarding the refusal to exchange damaged coins, stating that the bank recommends customers to visit authorized banks for such exchanges to improve efficiency and accuracy [1] Group 1: Customer Interaction - The bank reported that a customer attempted to exchange over 20,000 coins weighing more than 140 pounds, amounting to over 2,000 yuan, which were primarily from a waste incineration plant and mostly burned black but not defective [1] - Despite multiple discussions, the customer refused to go to the recommended bank locations for the exchange [1] Group 2: Bank's Response - The bank has arranged for a dedicated staff member to handle the exchange of qualifying coins in accordance with the People's Bank of China's regulations on damaged currency [1] - The bank also offered transportation assistance for customers who have difficulty traveling to authorized exchange locations [1]

Core Viewpoint - Agricultural Bank demonstrates a strong commitment to customer service by addressing the needs of individual merchants, showcasing its customer-centric philosophy through practical actions [1] Group 1: Customer Service - A customer approached Agricultural Bank with a significant amount of coins, and the bank staff member, Pan Youwei, promptly assisted in counting and exchanging the coins, highlighting the bank's dedication to resolving customer issues [1] - The successful completion of the coin exchange not only alleviated the merchant's immediate concern but also facilitated their daily business operations and cash flow [1] - The bank's approach reflects its service philosophy of prioritizing customer needs, ensuring that every customer feels valued and supported [1] Group 2: Community Engagement - The coins collected from merchants can be redistributed to meet the needs of the broader community, providing convenience for various individuals and businesses [1] - Agricultural Bank's actions exemplify its role as a reliable partner for merchants, helping them navigate their business challenges effectively [1] - The bank's commitment to customer service is further illustrated by Pan Youwei's attentive and professional demeanor during the service process, reinforcing the bank's reputation for warmth and expertise [1]