Core Points - A Shanghai citizen attempted to exchange over 140 pounds of damaged 1-cent coins at a local bank but was refused due to the coins' condition and quantity [1] - The bank recommended the citizen visit designated People's Bank of China locations for such exchanges, citing efficiency and accuracy concerns [1] - The bank offered transportation assistance to the citizen but he declined to go to the recommended locations [1] Company Response - Shanghai Rural Commercial Bank stated that the frequent and large volume of damaged coin exchanges raised concerns about efficiency and customer wait times [1] - The bank arranged for a dedicated staff member to handle the exchange of qualifying coins on-site, following the People's Bank of China's regulations for damaged currency [1]

一天一位客户手里攥着两个沉甸甸的袋子走进网点，高柜柜员潘有为第一时间注意到了这位焦急的客 户。他立刻抬手，微笑着将客户引导至柜台前。随后，潘有为便全身心投入到硬币清点工作中。硬币在 他手中被仔细分类、整理、计数，他的眼神专注而认真，动作娴熟而高效。尽管硬币数量众多，清点工 作繁琐，但潘有为始终保持着耐心，没有丝毫懈怠。经过长时间的努力，潘有为终于完成了硬币的清点 和兑换工作。当崭新的纸币交到商户手中时，商户紧锁的眉头终于舒展开来，脸上露出了感激的笑容。 他连声道谢："太感谢你了，帮我解决了这么大的难题，农行的服务真是没话说！" 在商业的浪潮中，个体商户们每日忙碌奔波，为生活与梦想拼搏。而一些看似不起眼的小问题，有时却 会成为他们前行路上的"绊脚石"。近日，农业银行就上演了一场为商户排忧解难的温暖故事。 这次硬币兑换服务，不仅为商户解决了燃眉之急，便利了其日常业务和现金流通，更体现了农业银行客 户至上的服务理念。回收的硬币后续还可面向广大群众征集需求，为不同个人或商户提供硬币便利。农 业银行始终以实际行动践行着对商户的关怀与支持，成为商户们在商业道路上值得信赖的伙伴，助力他 们在经营之路上畅行无阻。农业银行始终 ...