在刚刚过去的这个周末，全民玩上了"查账游戏"。 某网友发现的"美团退款好像没到账"宛如一锤惊石，炸响了整个互联网。有人不相信"大公司会看上你的几块钱"，有人转身查账发现自己的钱也没到，两 方越吵越凶，让美团退款变成了一道"薛定谔难题"。 是哪个大怨种大周末不出门、不逛街，一个劲儿地苦翻自己的古早美团订单退款进度，并在微信、支付宝、月付、云支付、网上银行APP之间来回切换， 终于体验到会计做账的艰辛，手指快要搓出火就为得知"退款的钱到底有没有到账"。 直到"疯狂星期天"的晚上11点57分，美团官方才紧急回应称，是系统信息展示延迟和支付渠道异常导致消费者误解，并承诺优化退款流程。 曾经以为"理所应当"的退款，咋到账这么难？ 美团退款，怎么就成了一场"罗生门" 本来还沉浸在外卖商战红包雨里的打工人，盘算着周末要点哪家奶茶哄哄自己，结果一上网，怎么"塌房"好像塌到自家来了？ 8月23日起，大批网友对美团及其旗下的大众点评（下文统称"美团"）退款提出质疑。起初只是个别网友的零星困惑，认为过往订单疑似存在退款没到账 的情况，并晒出退款进度与账户流水截图，提醒大家"都查查账"。 围观牛马抱着吃瓜的心态进来，怀揣着一沓下落不 ...

Core Viewpoint - The article discusses ongoing consumer complaints regarding delayed refunds from Meituan, highlighting issues with the refund process and customer service responses [3][5][9]. Group 1: Consumer Complaints - Multiple consumers reported difficulties in receiving refunds, with some stating that refunds from as far back as 2018 have only recently been processed [3][5]. - Consumers expressed frustration over refunds not being returned to the original payment method, but instead being credited to Meituan Wallet, which they perceive as a coercive tactic to encourage further use of Meituan services [3][9]. Group 2: Customer Service Responses - Meituan's customer service indicated that the refund timeline typically ranges from 1 to 3 business days, depending on the payment method used [3][7]. - The company acknowledged that cases of refunds taking years to process are "relatively rare," yet many consumers have shared experiences of prolonged delays [7][10]. Group 3: Historical Context - Complaints about Meituan's refund process date back several years, with users from 2015 to 2019 frequently voicing concerns about slow refunds [5][7]. - A lawyer suggested that consumers should keep detailed records of their refund requests and payment transactions to support their claims if issues arise [10].