Core Viewpoint - The three major telecom operators in China, China Mobile, China Unicom, and China Telecom, have committed to improving consumer rights protection by simplifying their service packages and enhancing transparency in pricing and services [2][5][9]. Group 1: Service Commitments - China Mobile has announced ten service commitments aimed at improving user experience, including mandatory customer confirmation for service orders and proactive notifications for exceeding data limits [5][9]. - China Unicom plans to significantly reduce the variety and number of its service packages, ensuring that pricing information is clearly categorized and key terms are prominently displayed [7][9]. - China Telecom has introduced nine regulatory measures to enhance transparency in the consumption process and to ensure that user consent is obtained before activating services [9][11]. Group 2: User Complaints and Issues - As of May 2023, the total number of mobile phone users among the three major telecom operators reached 1.807 billion, with a significant number of complaints related to service packages on consumer complaint platforms [9][10]. - Complaints include difficulties in changing packages, challenges in unsubscribing, lack of transparency in billing, and failure to notify users of exceeding data limits [11]. - Many users, particularly the elderly, have reported high annual internet costs due to confusion over complex package options, leading to financial strain and credit issues [11]. Group 3: Industry Expert Insights - Industry experts emphasize the importance of service quality in the telecom sector, noting that the complexity of packages has historically led to user confusion and dissatisfaction [11]. - The collective commitment from the telecom operators is seen as a step towards improving service quality and reducing user losses, although it may not resolve all existing issues [11]. - Consumer rights protection requires proactive measures from operators to enhance service quality and prevent disputes, creating a safer and more satisfactory consumer environment [11].