9月16日，由国家金融监督管理总局河北监管局、中国人民银行河北省分行、中国证券监督管理委员会 指导，河北省银行业协会、河北省保险行业协会主办的2025年金融教育宣传周活动启动仪式在"织音 1953"文化艺术园区隆重举行。德华安顾人寿河北省分公司以"保障金融权益，助力美好生活"为主题， 积极参与此次大型金融教育宣传活动，与80余家金融机构携手，为市民朋友们带来一场贴近生活需求的 金融知识普及与互动体验。分公司总经理助理朱翠广亲临现场，带领团队成员面对面为市民普及金融知 识，传递消保理念，将金融知识普及与为民服务深度融合，生动诠释"以人民为中心"的服务本色。 "为民办实事"展区重点向现场市民介绍"重疾一日赔""空中客服"和"银龄无忧服务"等为民服务政策。通 过真实理赔案例讲解，市民可直观感受"一日赔"带来的高效与安心。在展区特设"空中客服"体验台，邀 请市民在现场工作人员指导下，模拟与客服视频连线，亲身感受"足不出户，业务办妥"的智能化服务魅 力。全省各级网点均设立 "老年人服务绿色通道" ，配备服务专员提供优先接待和"一对一"引导，并备 有老花镜、医药箱、轮椅和爱心座椅等便民设施，保留并优化传统服务方式。通过科 ...

Core Viewpoint - China Life Insurance Company emphasizes high-quality service as a core value, enhancing customer perception of the brand through innovative service models and digital technology integration [1][2] Group 1: Service Innovation - The company launched the "Quick and Warm" claims service brand in 2019, focusing on "Simple, Quality, Warmth" as key service attributes [1] - The introduction of the "Critical Illness One-Day Compensation" service promises claims processing within one working day for eligible critical illness claims, allowing for immediate compensation upon diagnosis [1] - In 2024, the company’s Henan branch paid out 2.962 billion yuan in claims to 632,000 clients, with 31,300 clients benefiting from "one-stop online" settlement [1] Group 2: Digital Transformation - Since 2019, the company has embraced digital technology, developing a new "Smart Operation" model that integrates resources nationwide while maintaining traditional service advantages [1] - The Henan branch's app provided intelligent services to 8.42 million users in 2024, achieving a 100% paperless insurance application rate for personal long-term insurance [2] - The company has established a dual-channel service system, utilizing its app, official WeChat account, and mini-programs to ensure 24/7 service availability [2] Group 3: Customer-Centric Initiatives - The Henan branch has implemented special services for elderly clients, including priority queuing, green channel services, and facilities like reading glasses and wheelchairs [2] - The company has received accolades for its consumer rights protection efforts, being recognized as an "Outstanding Unit for Consumer Protection Education" and "Exemplary Institution for Financial Consumer Rights Protection" in 2024 [2]