鲁网12月26日讯近日，中国人寿保险股份有限公司泰安分公司城区个险营销部凭借其高效、专业的理赔 服务，成功处理了部分理赔案件，为遭遇困境的客户家庭送去了温暖与希望，赢得了客户的高度赞誉， 彰显了保险行业"社会稳定器"的重要作用。 鲁网12月26日讯近日，中国人寿保险股份有限公司泰安分公司城区个险营销部凭借其高效、专业的理赔 服务，成功处理了部分理赔案件，为遭遇困境的客户家庭送去了温暖与希望，赢得了客户的高度赞誉， 彰显了保险行业"社会稳定器"的重要作用。 案件回顾：疾病往往不期而至，成为家庭难以承受之重，导致家庭陷入困境。2025年，刘女士(化名)体 检过程中发现肺部阴影，入院检查5天后确诊为肺癌，随后出院。随后，中国人寿泰安分公司城区个险 营销部业务人员代刘女士提交理赔资料，公司接到理赔申请后迅速响应，于提交资料当日下午便完成理 赔流程并赔付理赔金2万元。从报案到理赔完成仅用不到一天，用实际行动诠释"重疾一日赔"承诺，让 刘女士在与病魔抗争时感受到高效与温暖。 极速赔付："重疾一日赔"，解决燃眉之急 近年来，中国人寿为加快理赔金支付速度，优化了内部审批环节，加强了各部门之间的协同配合，以最 快的速度完成赔款 ...

Core Viewpoint - The event aims to enhance financial literacy and consumer protection awareness among the public, emphasizing the importance of safeguarding financial rights and improving quality of life [1][9]. Group 1: Event Overview - The 2025 Financial Education Promotion Week was launched on September 16, organized by various financial regulatory bodies and associations in Hebei [1]. - Over 80 financial institutions participated in the event, providing interactive experiences and financial knowledge to the public [1]. Group 2: Educational Initiatives - A highlight of the event was the release of award-winning financial education videos, including a piece on preventing telecom fraud, which received recognition for its relevance and educational value [3]. - The company plans to utilize online media platforms to disseminate the award-winning video widely, aiming to enhance public awareness of fraud prevention [3]. Group 3: Consumer Rights and Risk Awareness - Staff engaged with attendees through distributing materials and interactive Q&A sessions, educating them on the eight major rights of financial consumers and how to identify potential financial risks [5]. - Innovative formats like prize-based Q&A were used to make financial knowledge more accessible and engaging for the public [5]. Group 4: Community Services - The event featured a "For the People" exhibition area showcasing services like "One-Day Critical Illness Compensation" and "Air Customer Service," highlighting efficient and reassuring service delivery [7]. - Special services for the elderly were introduced, including dedicated service channels and essential facilities, enhancing the overall customer experience [7]. Group 5: Commitment to Social Responsibility - The company is committed to ongoing financial education initiatives tailored to various demographics, aiming to improve public financial literacy and risk awareness [9]. - The focus is on addressing the actual needs and concerns of the community, enhancing the sense of security and satisfaction in financial consumption [9].

Core Viewpoint - China Life Insurance Company emphasizes high-quality service as a core value, enhancing customer perception of the brand through innovative service models and digital technology integration [1][2] Group 1: Service Innovation - The company launched the "Quick and Warm" claims service brand in 2019, focusing on "Simple, Quality, Warmth" as key service attributes [1] - The introduction of the "Critical Illness One-Day Compensation" service promises claims processing within one working day for eligible critical illness claims, allowing for immediate compensation upon diagnosis [1] - In 2024, the company’s Henan branch paid out 2.962 billion yuan in claims to 632,000 clients, with 31,300 clients benefiting from "one-stop online" settlement [1] Group 2: Digital Transformation - Since 2019, the company has embraced digital technology, developing a new "Smart Operation" model that integrates resources nationwide while maintaining traditional service advantages [1] - The Henan branch's app provided intelligent services to 8.42 million users in 2024, achieving a 100% paperless insurance application rate for personal long-term insurance [2] - The company has established a dual-channel service system, utilizing its app, official WeChat account, and mini-programs to ensure 24/7 service availability [2] Group 3: Customer-Centric Initiatives - The Henan branch has implemented special services for elderly clients, including priority queuing, green channel services, and facilities like reading glasses and wheelchairs [2] - The company has received accolades for its consumer rights protection efforts, being recognized as an "Outstanding Unit for Consumer Protection Education" and "Exemplary Institution for Financial Consumer Rights Protection" in 2024 [2]