这正是金融行业客服场景变革的缩影。从"专人专岗"到"一人多岗"，一场由AI驱动的工作方式与组织形 态的迭代，正在悄然发生。 当金融客服配上"AI分身" 在过去，金融客服是一个高度分工的领域。持卡人一通咨询电话打进来，往往只能接通一个环节的接线 员，查询、理赔、法律咨询等环节分属不同座席，流程割裂、响应滞后，客户要解决一个问题，往往要 经过多轮等待，体验感难以保障。 "人都无法交流解决，更不要说机器接线员了。"某信用卡用户李小姐向记者吐槽，她致电银行的第一个 操作就是"转人工客服"。 如今，当客服专员配上"AI分身"，其服务边界正在被重新定义。 ◎记者 温婷 在江苏某区域性银行的客服中心，刚刚结束培训的接线员小王坐在电脑前，屏幕上显示着一个看似普通 却暗藏"玄机"的操作界面。一通关于贷款逾期的咨询电话接入，她一边聆听客户问题，一边瞥向屏幕右 侧——那里，一个AI助手已实时分析客户历史数据、条款规则与处理路径，并推送出个性化的应答建 议与操作指引。短短几分钟内，客户从焦虑询问到满意挂断，全程无须转接、无须等待，用户"最多呼 一次"的服务新范式在小王和"AI分身"的帮助下一气呵成。 "现在我们的AI数字客服服务人次 ...

一个宏大的叙事，需要一个 足够落地的切口 出品｜虎嗅科技组 作者｜李一飞 "AI 原生 100" 是虎嗅科技组推出针对 AI 原生创新栏目，这是本系列的第「 35 」篇文章。 在英剧《黑镜》中，女孩玛莎利用去世男友艾什生前的数字资料，合成了AI男友机器人，当付费升级，AI 艾什就能进入她的生活，之时无法做出任何超越档案之外的行为。 数字永生这件事，如今正在被一些初创公司落地现实，我们今天要聊的主角Uare，宣称其目的是让每个人 都能拥有属于自己的AI分身。 编辑｜陈伊凡 头图｜视觉中国 Uare 的 前 身 是 一 家 数 字 遗 产 服 务 的 公 司 ， 叫 做 Eternos 。 由 LivePerson 前 CEO Robert LoCascio 创 立 。 LivePerson成立于1995年，是一家对话式人工智能公司。可以说，Uare的创始人其实在过去的30年间，都 在和Voice AI打交道。 2025年11月，Eternos正式更名为Uare，并在同月完成由Mayfield和Boldstart Ventures联合领投的1030万美 元种子轮融资，预计将在2025年底完整上线。 在Uare成立 ...

Core Insights - The article presents a weekly roundup of the top 50 keywords related to AI developments, highlighting significant advancements and trends in the industry [2]. Group 1: Computing Power - Oracle is recognized for its development of the largest AI supercomputer [3]. Group 2: Chips - NVIDIA is noted for its advancements in domestic wafer production in the United States [3]. Group 3: Models - The Glyph framework has been developed by Tsinghua University and Zhiyu [3]. - Google's Gemini 3.0 model is highlighted as a significant development [3]. - DeepSeek has introduced the DeepSeek-OCR model [3]. - Baidu has launched the PaddleOCR-VL model [3]. Group 4: Applications - Google Skills is a new application introduced by Google [3]. - Sora has upgraded its Sora2 application [3]. - Kuaishou has developed a matrix of AI programming products [3]. - Hong Kong University of Science and Technology has released DreamOmni2 [3]. - ByteDance has launched Seed3D 1.0 [3]. - OpenAI has introduced ChatGPT Atlas [3]. - Claude has released a desktop version of its application [3]. - Google AI Studio has developed Vibe Coding [3]. - Tencent has launched the Hunyuan World Model 1.1 [3]. - Baichuan has introduced Baichuan-M2 Plus [3]. - Huawei has released HarmonyOS 6 [3]. - X platform has integrated Grok [4]. - Adobe has introduced AI Foundry [4]. - The AI avatar application has been developed by Hunyuan [4]. - Yuanbao has launched an AI recording pen [4]. - Vidu has released Vidu Q2 [4]. - Google has integrated Gemini with Maps [4]. - Anthropic has introduced Agent Skills [4]. - RTFM has been developed by Fei-Fei Li [4]. - Manus has released Manus 1.5 [4]. - Microsoft has announced a major update for Windows 11 [4]. - Kohler has launched the Dekoda smart toilet [4]. Group 5: Technology - Google has developed a quantum echo algorithm [4]. - Dexmal has introduced Dexbotic [4]. - Original Force has launched Bumi [4]. - Samsung has released Galaxy XR [4]. - Anthropic has developed a specialized Claude for biological sciences [4]. - Yushu has introduced a bionic humanoid robot [4]. - DeepMind has been working on a project related to artificial suns [4]. Group 6: Perspectives - Vercel is noted for the Kimi K2 replacement [4]. - a16z discusses the specialization of video models [4]. - Manus has introduced cognitive processes for agents [4]. - Jason Wei shares key thoughts on AI advancements [4]. - Harvard University discusses the invasion of AI in the workplace [4]. - Reddit presents the theory of the death of the internet [4]. - Karpathy addresses expectations management for AGI [4]. Group 7: Events - Meta has announced layoffs in its AI department [4]. - McKinsey reports on token consumption [4]. - nof1.ai has conducted experiments in Alpha Arena [4].