Meta周一批评了欧盟监管机构，因为他们指控这家美国科技巨头违反了反垄断规则，并威胁要停止在 其消息服务WhatsApp上封杀人工智能竞争对手。 "事实是，欧盟没有理由干预WhatsApp Business API。有很多人工智能选项，人们可以从应用商店、操 作系统、设备、网站和行业合作中使用它们，"Meta发言人在一封电子邮件中说。 "欧盟委员会的逻辑错误地假定WhatsApp Business API是这些聊天机器人的主要分销渠道。" 责任编辑：刘明亮 Meta周一批评了欧盟监管机构，因为他们指控这家美国科技巨头违反了反垄断规则，并威胁要停止在 其消息服务WhatsApp上封杀人工智能竞争对手。 "事实是，欧盟没有理由干预WhatsApp Business API。有很多人工智能选项，人们可以从应用商店、操 作系统、设备、网站和行业合作中使用它们，"Meta发言人在一封电子邮件中说。 "欧盟委员会的逻辑错误地假定WhatsApp Business API是这些聊天机器人的主要分销渠道。" 责任编辑：刘明亮 ...

Core Viewpoint - The European Commission is considering imposing interim measures on Meta to prevent the exclusion of third-party AI assistants from WhatsApp, indicating a preliminary view that Meta has breached EU antitrust rules [1][2]. Group 1: Regulatory Actions - The European Commission has informed Meta of its intention to impose "interim measures" to ensure that third-party AI assistants can continue to access WhatsApp during an ongoing investigation [1][2]. - Commissioner Teresa Ribera emphasized the need for swift action to protect effective competition in rapidly developing AI markets, stating that the interim measures aim to prevent Meta from harming competition irreparably in Europe [2]. Group 2: Policy Changes by Meta - In October, Meta updated its WhatsApp Business Solution Terms, effectively banning third-party general-purpose AI assistants from the application, with the new policy taking effect in January [3]. - The Commission's interim measures would require Meta to maintain access for third-party AI assistants under the previous terms while the investigation is ongoing [3]. Group 3: Meta's Response - A Meta spokesperson argued that there is no justification for EU intervention in the WhatsApp Business API, claiming that various AI options are available through app stores and other platforms [4]. - The spokesperson contended that the Commission's logic incorrectly assumes that the WhatsApp Business API is a key distribution channel for chatbots [4].

Core Insights - The Ecuadorian National Electoral Council (CNE) improved operational efficiency and transparency in its electoral process by adopting EngageLab's omnichannel intelligent communication solution [1][5][8] Group 1: Challenges - The CNE faced significant challenges in disseminating vital information quickly and reliably to thousands of officials across Ecuador's diverse geography [3][2] - Traditional communication methods like email and SMS were inadequate due to delays and low open rates, necessitating a more effective solution [3] Group 2: EngageLab Solutions - EngageLab provided a robust WhatsApp Business API solution, leveraging the popularity of WhatsApp in Ecuador to ensure officials received messages on a familiar platform [3][4] - The solution enabled centralized, automated management of communications, ensuring synchronization among all officials involved in the electoral process [4][6] Group 3: Results - The partnership with EngageLab led to a communication efficiency improvement of over 40%, allowing for faster coordination and decision-making [10] - The CNE achieved a 95% message delivery rate with WhatsApp, significantly enhancing the reliability of critical communications compared to previous methods [10] - The implementation of this solution reinforced public trust in the electoral process by ensuring smooth operations and reliable communication [10][8]

Core Insights - The Ecuadorian National Electoral Council (CNE) improved operational efficiency and transparency in its electoral process by adopting EngageLab's omnichannel intelligent communication solution [1][5][8] Group 1: Challenges - The CNE faced significant challenges in disseminating vital information quickly and reliably to thousands of officials across diverse geographical locations [3] - Traditional communication methods like email and SMS were inadequate due to potential delays and low open rates, necessitating a more effective solution [3] Group 2: EngageLab Solutions - EngageLab provided a robust WhatsApp Business API solution, leveraging the popularity of WhatsApp in Ecuador to ensure officials received messages on a familiar platform [3][4] - The solution enabled centralized, automated management of communications, ensuring synchronization among all officials involved in the electoral process [4][7] Group 3: Results - The partnership with EngageLab led to a communication efficiency improvement of over 40%, allowing for faster coordination and decision-making [10] - The CNE achieved a 95% message delivery rate with WhatsApp, significantly enhancing the reliability of critical communications compared to previous methods [10]

WhatsApp is banning general purpose chatbots from using its Business API https://t.co/FZnf7zHwPg ...

Core Insights - EngageLab has successfully deployed its AppPush and WhatsApp Business API solutions for E-GetS, enhancing user engagement and operational efficiency across Southeast Asia [1][8] - E-GetS is a prominent local services and e-commerce platform in Southeast Asia, with over 3 million app downloads and a diverse service offering [2][4] Group 1: E-GetS Overview - E-GetS operates in Cambodia, Laos, Thailand, and Vietnam, providing services such as food delivery, group buying, e-commerce, and digital payments [2] - The platform serves millions of users in a multilingual and multicultural environment, highlighting its extensive reach and adaptability [2] Group 2: Challenges Faced - E-GetS encountered challenges due to rapid expansion, including fragmented device ecosystems and network instability in Southeast Asia [4][5] - The company faced difficulties in reaching users in their preferred languages and limited engagement on traditional channels [5] Group 3: EngageLab Solutions - EngageLab's AppPush solution addresses the region's fragmented device ecosystem and network issues, ensuring reliable push notification delivery [5][6] - The solution integrates with major channels and adapts notification content to users' language settings, enhancing user experience [6] Group 4: Performance Improvements - E-GetS achieved up to 40% higher delivery rates for notifications compared to industry benchmarks, ensuring critical messages reach users [7] - The implementation of EngageLab's solutions resulted in an 18% increase in Daily Active Users (DAU) and a 22% improvement in order completion rates [10] - Operational costs were reduced by over 20% due to more efficient messaging and cost controls [10]

Core Insights - EngageLab has successfully deployed its AppPush and WhatsApp Business API solutions for E-GetS, enhancing user engagement and operational efficiency across Southeast Asia [1][8] - E-GetS is a prominent local services and e-commerce platform in Southeast Asia, with over 3 million app downloads and a diverse range of services [2][4] Group 1: E-GetS Overview - E-GetS operates in Cambodia, Laos, Thailand, and Vietnam, providing services such as food delivery, group buying, e-commerce, and digital payments [2] - The platform serves millions of users in a multilingual and multicultural environment [2] Group 2: Challenges Faced by E-GetS - E-GetS encountered challenges due to rapid expansion across multiple Southeast Asian countries, including fragmented device ecosystems and network instability [4][5] - The company faced difficulties in reaching users in their preferred languages and limited engagement on traditional channels [5] Group 3: EngageLab Solutions - EngageLab's AppPush solution addresses the region's fragmented device ecosystem and network instability, ensuring reliable push notification delivery [5][6] - The solution integrates with major channels and adapts notification content to users' language settings, enhancing user experience [6] - E-GetS achieved up to 40% higher delivery rates compared to industry benchmarks, ensuring critical notifications reach users [7] Group 4: WhatsApp Business API Implementation - E-GetS utilizes the WhatsApp Business API for user authentication and customer engagement, recognizing WhatsApp's dominance in the region [8] - The API facilitates secure login through verification codes and real-time service notifications, improving user engagement and satisfaction [10] Group 5: Results and Impact - The implementation of EngageLab's solutions led to an 18% increase in Daily Active Users (DAU) and a 22% improvement in order completion rates [10] - Operational costs were reduced by over 20% due to more efficient messaging and cost controls [10]

Core Insights - E-GetS/Simple Point is facing multiple challenges in user engagement and operations during its rapid expansion in Southeast Asia [2] - The company has partnered with EngageLab to develop a comprehensive omnichannel messaging solution tailored for the Southeast Asian market, integrating AppPush and WhatsApp Business API to enhance user experience and operational efficiency [2] Group 1: Challenges and Solutions - E-GetS/Simple Point is encountering issues related to user reach and operational efficiency as it expands in Southeast Asia [2] - EngageLab's solution combines AppPush and WhatsApp Business API to create a fully integrated messaging system that supports multiple channels, languages, and scenarios, significantly improving user experience and operational efficiency [2] Group 2: AppPush Features - AppPush offers multi-channel support with five global data nodes, including Singapore, ensuring high-speed and stable message delivery across Southeast Asia [2] - The system automatically adapts push content based on user device language, enhancing personalization and interaction rates [3] - The message delivery rate in the Southeast Asian market has increased by up to 40%, ensuring critical notifications reach every user reliably [4] Group 3: WhatsApp Business API Features - Users can receive one-time verification codes via WhatsApp Business API, enhancing the login process [5] - The platform utilizes WhatsApp for real-time notifications regarding order confirmations, delivery progress, payment reminders, and customer service, supporting rich media messages and multilingual templates [5] Group 4: Performance Improvements - The solution from EngageLab has led to a revolutionary improvement in E-GetS/Simple Point's Southeast Asian operations, allowing timely communication in users' preferred languages and channels [6] - Daily Active Users (DAU) have increased by 18%, and order completion rates have improved by 22%, with timely and reliable notifications covering all Southeast Asian markets [7] - Messaging operational costs have decreased by over 20%, enhancing overall ROI [7]