Customer service isn't just like, hey, I need an agent that answers questions. Sooner or later, you wanted to read the source code and explain to the customer how it works. You want them to provide as much context as possible to be able to give the right answers.And that's when you start realizing that in our case at least we come to the conclusion we cannot buy it off the shelf because it actually becomes part of our tech stack. ...

When you look at New Bank and Revolute moving both aggressively into the US, if you were to put money on who's going to do better, who would do better. I think I have to go with David. Wow.Why. Because I think Nick's challenge right now might be that he is so distributed. I mean, he's trying to go for the whole world, right. I mean, he's launching in Dubai, he's launching in India, he's launching everywhere.You know, banking is not your standard tech company. It's difficult. And so, I just wonder if he's li ...

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Cla has been shrinking. We used to be 6,000 or over 7,000 people and we're now less than 3,000. And I didn't ask for a single dime to do all this, right.And the reason for that is because I've seen the acceleration of AI and I know we can ship all these things on the existing organization. We've gone from 7,000 people, we're now below 3,000. We've shrank 50%.And the majority of that is just through normal attrition. ...

Cloner has 110 million customers worldwide. Revolute now has 65, right. So I'm twice the size in number of customers, but the engagement that I have is not as high yet as it is with Revolute.People may use us less frequently and for other things, right. So what I'm doing right now, what we're doing at CLA is moving from being kind of your infrequent payments solution to being your high engagement banking provider, right. And that transition is going extremely well. It's going extremely well and it's acceler ...

What's your guilty pleasure TV show. >> Uh, Alice in Borderland. >> What's your go-to karaoke song.>> Whitney Houston. I was always love you. >> What's your most used emoji.>> Lol. Like laugh out loud. >> Yeah. Yeah.>> Underrated city to build a business. >> Warso. >> Most underrated holiday spot.>> The Stockholm Archipelago. I really recommend it. It's beautiful.>> Are you a shower in the morning or shower at night type person. >> Definitely morning. >> Definitely morning.What is the most expensive thing t ...

We've gone from 7,000 people, we're now below 3,000. We've shrank 50%. And I didn't ask for a single dime to do all this.And the reason for that is because I've seen the acceleration of AI and I know we can ship all these things on the existing organization. It's 2030. How many employees do you have then.2,000. >> No. It may very well be even less than that.>> No, but listen now. We have an incredible episode today. Seb from CL is probably one of the leading figures in how to implement and use AI effectivel ...

Sebastian Siemiatkowski is the co-founder and CEO of Klarna, the global digital bank with over 114 million global active users and 3.4 million transactions per day. Seb is one of the leading public company CEOs pushing the boundaries of AI. ----------------------------------------------- Timestamps: 00:00 Intro 01:16 The real Threat to SaaS 05:58 What revenue multiple will software companies trade at in the future? 10:31 Why you need to build your own customer service AI to win 22:12 Klarna has two times th ...

There are some problems that money won't solve, right. My dad, he started driving a cab. He was very smart, very intellectual.That was not the right job for him. And it just it broke him down. And I felt that if I was going to get money and I was going to fix this.Now, the problem was I gave a lot of money to my father and he used it to drink more. And he drank himself to death. It turned out that money was not going to solve those problems. ...

Help me understand as a founder how do I create a comp plan for sales reps first and then how second how do I create a comp plan for sales reps to sell upsell efficiently. I think like in reality is like pretty much exactly the same in the sense that what we do at 11 Labs is like I set up like this this threshold which is like we ask everyone to bring 20 times their base salary. That's your quota, right.So if I pay you 100k a year, your quota is $2 million. That's it. If you don't achieve your quota, then y ...