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Zscaler to Post Q3 Earnings: Time to Buy, Sell or Hold the Stock?
ZACKS· 2025-05-27 12:41
Core Viewpoint - Zscaler is expected to report third-quarter fiscal 2025 results with anticipated revenues of $665 million to $667 million, reflecting a year-over-year growth of 20.4% [1]. Revenue and Earnings Estimates - The Zacks Consensus Estimate for Zscaler's fiscal third-quarter revenues is $666.1 million [1]. - Non-GAAP earnings per share are expected to be between 75-76 cents, with the Zacks Consensus Estimate at 75 cents, indicating a year-over-year decline of 14.8% [2]. - Revenue estimates from Channel Partners and Direct Customers are projected at $588 million and $77.4 million, respectively, with a remaining performance obligation of approximately $4.65 billion [10]. Market and Product Insights - Sustained demand for Zscaler's security and networking solutions is anticipated, driven by the expansion of the global security space and the adoption of its Zero Trust Exchange [7]. - The growing adoption of Software-Defined Wide Area Network (SD-WAN) solutions is expected to be a primary driver, with the market projected to reach $80.91 billion by 2034, growing at a CAGR of 31.6% [8]. - Zscaler's existing core products, including Zscaler Internet Access and Zscaler Private Access, are contributing to customer retention, while new features in its Zero Trust Exchange are aiding product portfolio expansion [9]. Competitive Position and Financial Performance - Zscaler's shares have increased by 40.9% year-to-date, outperforming the Zacks Security industry's growth of 16.9% [12]. - The stock is trading at a forward 12-month P/S of 12.79X, which is lower than the industry's 14.21X, indicating potential undervaluation [13]. Strategic Initiatives and Challenges - The company is investing in sales and marketing capabilities and increasing research and development costs to address longer deal cycles due to tighter IT budgets [11]. - Zscaler faces intense competition from established players like Palo Alto Networks and CrowdStrike, necessitating continuous investment in broadening its capabilities [18][19]. Long-term Outlook - The demand for cybersecurity solutions is rising due to increasing data breaches, and Zscaler's strong presence across various verticals provides stability against macroeconomic headwinds [16][17]. - Despite the long-term growth prospects, near-term challenges related to profit growth suggest a cautious approach for new investments [20].
Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028
Prnewswire· 2025-05-27 07:00
Core Insights - Cisco's research indicates a strong demand for agentic AI to transform customer experience in technology services [1][2] - The study reveals that 88% of decision-makers believe agentic AI will help achieve organizational goals, enhancing efficiency and maximizing IT investments [2][3] Group 1: Demand for Agentic AI - A survey of 7,950 global decision-makers shows that 68% expect customer interactions with technology vendors to be handled by agentic AI within three years, with 56% anticipating this shift within the next 12 months [2][3] - 92% of organizations consider the support and services from technology vendors increasingly critical due to rising IT complexity [7][14] Group 2: Benefits of Agentic AI - 93% of respondents predict that agentic AI will enable more personalized, proactive, and predictive services [7] - Customers expect agentic AI to improve IT productivity, save time and costs, and enhance data analytics and troubleshooting [14] Group 3: Human Connection and Governance - Despite the rise of AI, 89% of customers emphasize the importance of combining human connection with AI efficiency for optimal experiences [7] - 99% of respondents stress the need for technology partners to demonstrate robust governance for ethical AI use, with 81% wanting vendors to share their vision for AI-led customer experience [14] Group 4: Competitive Advantage - 81% of respondents believe that vendors successfully delivering agentic AI-led customer experiences will gain a competitive edge [9] - Vendors embracing agentic AI are expected to benefit from data-driven insights, improved scalability, and enhanced customer loyalty [9][8]
Concentrix Launches iX Hero™ Agentic AI Apps to Solve Critical Pain Points of the Customer Experience
Globenewswire· 2025-05-22 13:05
Core Insights - Concentrix Corporation has launched iX Hero, an AI-powered application designed to enhance customer experience by integrating human interaction with advanced technology [1][4] - The application aims to address inefficiencies in customer interactions, targeting common frustrations such as slow and unclear responses [2][3] Product Features - iX Hero provides fast, accurate, and consistent AI-assisted answers, streamlining the information available to advisors [4] - The application integrates seamlessly with existing contact center platforms, CRMs, and workflows, and offers data-driven coaching to improve advisor performance [4][8] - It includes capabilities for summarizing and transcribing conversations, reducing after-call workload for advisors [8] Pilot Results - Pilot implementations of iX Hero have shown significant improvements, such as increasing sales conversion rates from 2% to 7%, resulting in a 250% increase in monthly revenue for a consumer electronics company [5] - Another pilot demonstrated a 22% reduction in average call handling time, leading to lower costs and higher customer satisfaction (CSAT) [5] - A global energy company reported a CSAT increase from 72% to 81.8%, a 13.5% improvement driving sales growth within 3 to 4 months [5] Client Testimonials - Razor, a leading scooter innovator, reported that iX Hero has provided valuable insights and improved overall efficiencies in customer interactions [6] Company Vision - Concentrix emphasizes its commitment to blending technology with human empathy to transform customer experiences, equipping advisors with tools for smarter and more efficient interactions [7]
AMD: Inference Explosion Incoming
Seeking Alpha· 2025-05-22 02:55
Group 1 - The core viewpoint is that Agentic AI is expected to significantly increase the demand for inference, necessitating new hardware optimized for fast and efficient inference [1] - AMD is positioned to meet this growing demand with its chiplet-based architecture [1] Group 2 - The article highlights the importance of AI tools and applications in various workflows, indicating a trend towards increased investment in AI technologies [1] - The author has extensive experience in AI and machine learning, which adds credibility to the insights shared regarding the industry [1]
Zoom(ZM) - 2026 Q1 - Earnings Call Transcript
2025-05-21 22:00
Financial Data and Key Metrics Changes - Total revenue for Q1 FY26 grew approximately 3% year over year to $1,175 million, exceeding guidance by $8 million [18] - Enterprise revenue increased approximately 6% year over year, now representing 60% of total revenue, up two points year over year [19] - Average monthly churn improved to 2.8%, a 40 basis point improvement year over year, marking the lowest churn rate for Q1 [19] - Non-GAAP gross margin for Q1 was 79.2%, slightly lower than the previous year due to AI investments [20] - Non-GAAP diluted net income per share was $1.43, exceeding guidance by $0.12 and up $0.08 from Q1 of last year [22] - Deferred revenue grew 5% year over year to $1,430 million, in line with the high end of the previously provided range [22] Business Line Data and Key Metrics Changes - Adoption of Zoom AI Companion grew with monthly active users up nearly 40% quarter over quarter [8] - Zoom Phone revenue grew in the mid-teens, indicating strong performance and market expansion [12] - The number of Zoom contact center customers grew 65% year over year, with Zoom Virtual Agent landing its largest deal to date [13] - Total WorkVivo customer count grew 106% year over year, driven partly by a partnership with Meta [15] Market Data and Key Metrics Changes - Americas revenue grew 4% year over year, EMEA grew 1%, and APAC grew 2% [20] - The customer experience offering has rapidly evolved, with a triple-digit million ARR business growing in high double digits [13] Company Strategy and Development Direction - The company is focused on AI-powered innovation to redefine modern work and deliver cost savings and productivity gains [6] - A strategic partnership with Bell Canada was announced, enhancing channel capabilities [16] - The company aims to drive value for customers while navigating an uncertain macro environment, emphasizing an AI-first strategy [17] Management's Comments on Operating Environment and Future Outlook - Management noted strong demand across the business, with no significant impact from macroeconomic conditions on online business [44] - The outlook for enterprise business is cautious due to elongating deal cycles and increased scrutiny on deal terms [44] - The company raised its full-year revenue guidance by $15 million, reflecting increased product value [25] Other Important Information - The company accelerated its share buyback plan, purchasing 5.6 million shares for $418 million, indicating a commitment to delivering shareholder value [24] - The company expects to recognize 61% of total RPO as revenue over the next twelve months, up from 59% in Q1 of last year [23] Q&A Session Summary Question: Adoption of Zoom AI Companion in SMB segment - Management noted that the number of active users has significantly increased, with more customers realizing the value of AI features [31][32] Question: Customer traction with higher price SKUs in contact center - Management highlighted that Q1 was the largest quarter for ARR contribution from the contact center, with many customers opting for elite SKUs due to AI value [40][42] Question: Competitive dynamics in core video meeting solutions - Management emphasized that employee preference for Zoom remains high, and the total cost of ownership is favorable compared to competitors [48][49] Question: Early reception of online monthly pro pricing increase - Management indicated that the pricing increase reflects incremental value delivered to customers, with no significant churn observed [66][67] Question: Trends in enterprise deal elongation and down sells - Management reported continued low churn rates in enterprise and online segments, with no significant down sells noted [114]
Shopify Debuts AI-Powered Store Builder for Merchants
PYMNTS.com· 2025-05-21 18:59
Group 1: New Product Launch - Shopify has launched an "AI Store Builder" that allows merchants to create online stores by entering descriptive keywords, significantly reducing the time and resources needed for website design [1] - The AI tool generates store layouts with text and images based on the keywords provided by merchants, streamlining the store creation process [1] Group 2: Enhancements to Existing Features - The company has redesigned its POS app to improve navigation and include a smarter search feature, along with a "ship and carry out" option that allows customers to take home in-stock items while the rest is shipped [2] - This new feature aims to enhance customer experience by eliminating the need for customers to juggle items during checkout [2] Group 3: Emphasis on AI Integration - CEO Tobias Lütke has communicated that AI use is now a "baseline expectation" among employees, emphasizing its importance for merchants and entrepreneurs [3] - The company aims to provide the best platform for sellers by integrating cutting-edge tools and encouraging employees to experiment with AI technology [3] Group 4: Trends in E-commerce - The shift towards agentic AI in eCommerce is driven by the demand for immediate and frictionless shopping experiences, with software agents capable of performing tasks like adding items to carts and making payments [4] - Consumers are increasingly valuing their time, leading to expectations for seamless commerce interactions [4]
Sidetrade introduces first-ever AI Cash Collection Agent, autonomous and interactive
Globenewswire· 2025-05-21 15:42
Core Insights - Sidetrade has launched the world's first AI Cash Collection Agent, named Aimie, which operates autonomously in managing Order-to-Cash processes, marking a significant advancement beyond traditional automation [1][3][10] - Aimie is designed to enhance cash flow generation and reduce operational overheads for CFOs and finance teams, addressing the limitations of traditional financial systems and rule-based automation [2][10] Company Overview - Sidetrade is a global leader in AI-powered Order-to-Cash applications, leveraging a Data Lake that processes 10 payment events per second across one billion transactions, making it the largest real-time O2C behavioral database [10][11] - The company has been training finance-specific AI models since 2015, with generative capabilities added in 2024, positioning itself at the forefront of AI integration in finance [10] Aimie's Capabilities - Aimie is trained on $7.2 trillion in payment experiences from 40 million buyers, enabling her to make autonomous decisions rather than merely following scripts [3][10] - The AI agent can perform high-volume, low-value tasks, such as making 1,000 outbound calls daily and engaging in personalized dialogues in up to 29 languages, thus significantly enhancing cash collection efficiency [9][10] Market Impact - Early adopters of Aimie have reported improved consistency in cash collection processes, allowing finance teams to focus on strategic tasks rather than repetitive administrative work [5][7] - Aimie's ability to learn from live outcomes and adjust strategies in real-time positions it as a game-changer for managing large account portfolios at a low cost [4][9] Future Outlook - The introduction of Aimie represents a shift towards more adaptive and scalable finance operations, where human oversight is combined with autonomous agents to optimize resources [3][10] - Companies are encouraged to rethink the role of human resources in finance as they integrate agentic AI, focusing on higher-value strategic work rather than routine tasks [10]
Top AI Stocks to Add to Your Portfolio for Impressive Returns
ZACKS· 2025-05-20 19:30
Core Insights - The rapid deployment of AI technology and significant investments in its development present substantial growth opportunities for investors [4] AI Technology and Market Trends - AI is solving real-world problems across various sectors, including customer service, medical diagnosis, fraud detection, and autonomous vehicles [1] - The rise of Generative AI and Agentic AI is enhancing AI capabilities, driving efficiency, automation, and innovation in industries such as robotics, healthcare, finance, and e-commerce [2] - Major tech companies like Microsoft, Amazon, Google, and Meta are leading advancements in AI technology, supported by powerful AI chips from NVIDIA [3] Company-Specific Developments - Microsoft has over 60,000 Azure AI customers and its Azure AI Foundry application has been adopted by more than 70,000 enterprises [5] - Microsoft Copilot has shown significant growth, with 15 million users and over 8 million requests handled by its code review agent [6] - Lam Research is well-positioned to benefit from the increasing demand for AI and datacenter chips, leveraging its advanced etch and deposition technologies [8][9] - Cognizant Technology Solutions is enhancing its AI capabilities with over 1,400 Generative AI engagements and is investing heavily in AI-powered software-led engineering [10][11] Strategic Partnerships and Innovations - Cognizant has a strong partner base, including Microsoft, Amazon, and Google, and has launched an AI-powered dispute management solution in collaboration with ServiceNow [12] - The integration of NVIDIA's AI technology into Cognizant's Neuro AI platform is expected to drive significant business transformation [13]
Cadence Rises 27% in a Month: How Should You Play the Stock?
ZACKS· 2025-05-20 12:36
Core Viewpoint - Cadence Design Systems (CDNS) has experienced a significant stock surge of 27.3% over the past month, outperforming key indices and sectors, driven by strong first-quarter results and robust demand for its solutions in the semiconductor and AI markets [1][4]. Group 1: Financial Performance - The stock gained 12% since April 28, closing at $320.30, approaching its 52-week high of $328.99 [4]. - Management has upgraded its revenue outlook for 2025 to a range of $5.15-$5.23 billion, up from the previous guidance of $5.14-$5.22 billion [12]. Group 2: Market Demand and Opportunities - Broad-based demand for Cadence's solutions is fueled by trends in 5G, hyperscale computing, and autonomous driving, which are driving design activity in semiconductor and systems companies [5]. - The company is capitalizing on AI opportunities through collaborations with tech giants like Qualcomm and NVIDIA, focusing on next-generation AI designs [6]. Group 3: Product Development and Innovation - Cadence's AI portfolio, including products like Cadence Cerebrus, has gained momentum, with over 1000 tapeouts year-to-date and 50 new logos in the first quarter [8]. - The launch of advanced systems like Palladium Z3 Emulation and Protium X3 FPGA Prototyping is aimed at addressing the growing complexity of system and semiconductor design, with more than 30 new customers added in 2024 [10]. Group 4: Strategic Acquisitions - The acquisition of Secure-IC is set to expand Cadence's IP portfolio, while a definitive agreement to acquire Arm Holdings' Artisan foundation IP business will enhance its offerings in advanced process nodes [11]. Group 5: Competitive Landscape - Cadence faces challenges from global macroeconomic conditions and competition in the EDA/AI space, particularly from companies like Keysight Technologies, Synopsys, and ANSYS [13][14]. - The pending acquisition of ANSYS by Synopsys is expected to intensify competition in the EDA space [14]. Group 6: Valuation and Analyst Sentiment - Cadence stock is trading at a forward Price/Earnings ratio of 45.04X, significantly higher than the industry average of 32.02X [17]. - Analysts have shown bearish sentiment, reflected in downward estimate revisions over the past 60 days [19].
Microsoft CTO says the number of people using AI agents doubled in the last year
Business Insider· 2025-05-19 20:30
Core Insights - The focus of Microsoft's recent Build conference was on the development and potential of agentic AI, with a significant increase in daily active users of AI agents noted by Microsoft CTO Kevin Scott [1][2] Group 1: Definition and Evolution of Agentic AI - Microsoft defines agentic AI as systems that allow humans to delegate tasks, with ongoing improvements expected in their capabilities and cost-effectiveness [3] - The tech industry anticipates 2025 as a pivotal year for agentic AI, with Microsoft leading the charge in defining and developing these technologies [2] Group 2: Microsoft’s AI Tools and Features - Microsoft announced various AI updates and partnerships aimed at creating an "agentic web," leveraging its Azure platform for cloud computing tools [4] - The introduction of the Azure SRE agent for site reliability engineering, integrated with GitHub Copilot, emphasizes the role of AI agents in alleviating developer challenges [5] Group 3: GitHub Copilot and Coding Agents - The new coding agent within GitHub Copilot is designed to autonomously handle tasks such as bug fixes and code maintenance, enhancing productivity for developers [6] - OpenAI's Codex, introduced by CEO Sam Altman, represents a significant advancement in agentic coding, allowing for true task delegation in software engineering [7][8] Group 4: Collaboration and Integration - Microsoft plans to expand AI models on Azure, integrating xAI's Grok 3 and Grok 3 Mini, showcasing collaboration with other AI leaders [9] - The introduction of "Copilot Tuning" aims to create customized agents that utilize organizational knowledge, enhancing the functionality of AI tools [10] Group 5: Broader Impact and Vision - Microsoft CEO Satya Nadella highlighted the company's commitment to applying AI across its software development stack, aiming to create opportunities that empower users [11]