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美的回应北美市场召回百万台窗机空调事件:系主动召回,客诉率低于万分之一
Xin Lang Cai Jing· 2025-06-09 04:10
Core Viewpoint - Midea Group has initiated a voluntary recall of over one million U-shaped window air conditioners in North America due to reports of mold growth on the fan blades, which could pose health risks to consumers [1][3]. Group 1: Recall Details - The recall involves a U-shaped window air conditioner model launched in 2020, primarily sold in the United States and Canada, with a price range of $280 to $500 [1]. - As of June 5, 2023, approximately 1.7 million units have been sold in the U.S. and 45,900 units in Canada [1]. Group 2: Health Risks - The U.S. Consumer Product Safety Commission (USCPSC) reported that stagnant water in the air conditioner may lead to mold growth, which can cause respiratory illnesses and other infections [3]. - There have been at least 152 reports related to mold issues, with 17 cases of consumers experiencing respiratory infections and allergic reactions [3]. Group 3: Company Response - Midea Group stated that the product does not have significant defects affecting normal use, efficiency, or safety, and it has passed rigorous quality control processes [3][5]. - The company will offer affected users options such as refunds, returns, self-repair kits, and free inspections and repairs [5]. - The recall is attributed to rare environmental conditions, with a complaint rate of less than 0.01% compared to total sales [5]. Group 4: Market Impact - As of June 9, 2023, Midea Group's stock price fell to 75.1 yuan per share, reflecting a decline of 0.79% [5].
美的回应北美空调召回事件
Di Yi Cai Jing· 2025-06-09 03:05
Core Viewpoint - Midea Group has initiated a voluntary recall of its U-shaped air conditioning window units in North America due to a rare issue of mold on the fan blades, which is attributed to extreme environmental conditions, despite the product meeting market standards and having a low complaint rate [2][3]. Group 1 - The recall is a proactive measure and not a mandatory one, with the affected product having sold over 1.7 million units since its launch in March 2020, resulting in a complaint rate of less than 0.01% [2][3]. - Midea Group emphasizes that the recalled U-shaped window units do not have significant defects affecting normal use, energy efficiency, or safety [2]. - The company has received 152 complaints related to the mold issue, which are often linked to extreme humidity conditions [3]. Group 2 - Midea Group will offer affected users various remedies, including refunds, returns, sending replacement parts for self-repair, and free on-site inspection and repair services [3]. - The company plans to implement a new drainage plug material to enhance the drainage of condensate water, thereby reducing the risk of mold growth in the air duct and on the fan blades [3]. - As of the announcement, Midea Group's stock price fell by 1.08% to 74.88 CNY per share [3].
倍思科技启动部分移动电源主动召回 以用户安全为核心落实全流程解决方案
Sou Hu Wang· 2025-05-09 10:03
倍思科技日前公告,针对 2020 年 1 月至 2023 年 3 月期间生产的部分BS-30KP365型号琉光3万毫安 65W 移动电源,因极端场景下存在过热风险,即日起启动主动召回程序,并为用户提供免费换新服务。尽管过热 风险出现的概率极低,倍思科技仍高度重视用户安全和产品使用体验,以用户安全至上为核心原则,启动主 动召回,以实际行动践行"BASE ON USER"的承诺。 信守"以用户利益为核心"承诺,倍思主动召回 本次实施召回的产品,系型号为 BS-30KP365的琉光3万毫安 65W移动电源。该系列产品生产批次涵盖 2020 年 1 月至 2023 年 3 月期间,目前已停止销售并作下架处理。 经倍思科技自查,在中国市场并未收到用户对相关产品的体验问题反馈。为保障用户的使用体验与安全, 倍思科技决定主动启动召回程序。在此提醒持有相关批次产品的用户无需过度担忧,倍思科技承诺将为 购买过召回范围内产品的用户提供免费换新服务,全力确保用户能够安心使用产品。 用户可通过登录倍思官网,进入"服务与帮助"板块下的"售后服务"页面查看"召回公告",或在微信小程序 搜索"倍思售后",从首页进入"参与召回"页面即可按流 ...