日前，市营商局党组书记、局长李艳露在接受本报记者专访时表示，市营商局将认真贯彻落实市委经济 工作会议精神，按照市委、市政府关于"对标国际一流，持续优化营商环境"的工作部署要求，与各地 区、各有关部门一道，坚持把优化营商环境作为生命线，紧盯在全国副省级城市中名列前茅的目标，系 统谋划、综合施策、强力推进，着力解决营商环境中的突出问题，打造市场化、法治化、国际化一流营 商环境。 坚持系统思维，强化体系引领作用。健全完善营商环境"十五五"规划，深度谋划各重点领域、关键环节 改革任务。开展营商环境建设对标改革提升行动，做到营商环境在全国副省级城市中名列前茅。持续开 展"亲清会客厅"、营商环境体验监督等活动，畅通政企沟通服务渠道，听真话、解难题、聚合力，以精 准服务护航企业发展，营造"尊商重商亲商爱商"浓厚氛围。 深化政务服务改革，提升行政审批效能。认真贯彻落实关于优化政务服务、提升行政效能的决策部署， 推动政务服务数字化转型，加快人工智能应用，在全国率先推出一批"一件事""一类事"首创场景，线上 客服实现1分钟响应，平均申报时间压缩至20分钟以内，"数字员工"替代率达到30%。落实"高效办成一 件事"，深化"只提交一 ...

大力推行增值服务改革，完成活力大厦产业园"企服驿站"建设。在原有高频政务服务事项"一站式"办理 的基础上，新增34项增值服务事项的预约办理服务，包含党团业务、科技申报、政策兑现、安全、环 保、法律咨询等方面，实现企业"政务服务+增值服务"需求一体响应、一站集成。自今年5月成立以来， 已累计服务企业593家次。 打造全时服务链，群众办事更舒心 相城高新区以"换位跑一次·千名干部进万企"活动为抓手，构建全方位助企服务体系。成立企业综合服 务中心，设立专窗和热线，组建"专职+兼职"助企队伍，已培养助企员40余名。领导班子率先垂范，深 入一线挂钩联系企业，手持"政策明白卡""企业需求调研单""共创计划"开展深度走访，精准送政策、问 需求、谋发展。充分动员一线服务力量，完成"划片区·建平台"工作，将辖区企业划分为不同服务区， 建立"一企一档"动态台账，实时更新企业诉求。建立首席企业综合服务专员制度，采取"一窗受理、分 类流转、分级处置、综合管理"运转机制，确保企业诉求"事事有回应、件件有着落"，打造高效便捷、 尽心为企的营商环境。今年以来，已累计走访企业20572家，解决企业诉求1742个。 优化帮办提效能，温情服务暖 ...

Core Viewpoint - The article discusses the "2026 Action Plan for Optimizing the Government Service Environment" issued by the Liaoning Provincial Data Bureau, which outlines 24 key measures across five areas to enhance government services and promote efficiency in administrative processes. Group 1: Key Measures for Government Service Optimization - The plan includes the implementation of seven initiatives, such as "one matter" standardized processing and "one window" comprehensive acceptance, aimed at improving the efficiency of government services [1] - It emphasizes the need for a standardized management of government service items, ensuring that all services are uniformly processed across the province [1] - The plan mandates the specification of application materials for government services, eliminating vague descriptions and preventing the use of "catch-all" documents [1] Group 2: Enhancements in Service Delivery - The initiative promotes the integration of all government service items into a unified online platform, ensuring timely archiving of electronic documents generated during the service process [2] - It aims to expand mobile service functionalities through platforms like "Liaoning Service" and "Liaoning Enterprise," providing more accessible services for citizens and businesses [3] - The plan includes measures to improve the quality and efficiency of the "immediate response" service, enhancing mechanisms for handling public inquiries and complaints [3] Group 3: Streamlining Application Processes - The action plan encourages the elimination of unnecessary application materials, allowing for data sharing and verification to reduce the burden on applicants [4] - It promotes the concept of "no application required" for certain policies and services, enabling direct access to benefits for businesses and citizens [4] - The plan also focuses on enhancing service delivery at the grassroots level, ensuring that services are available closer to communities [4] Group 4: Technological Integration and Data Utilization - The initiative includes the development of intelligent guidance services to assist applicants in navigating the process more efficiently [5] - It aims to leverage artificial intelligence to enhance online service experiences, automating the completion and verification of application forms [5] - The plan emphasizes the creation of high-quality data sets for government services, promoting open sharing and circulation of data [6] Group 5: Performance Monitoring and Feedback Mechanisms - The action plan establishes a dynamic monitoring system for evaluating the effectiveness of government services across different regions and departments [6] - It introduces a feedback mechanism to identify and rectify service issues, promoting continuous improvement in service delivery [6] - The plan encourages evaluations from both businesses and grassroots personnel to enhance service efficiency and optimize processes [6]

做法之二，是"开题重做"。极端不负责任的虽然少见，但窗口部门流程僵化、服务意识欠缺却是通病， 群众办事反复提交材料、跑冤枉路的事也时有发生。"开题重做"，就是从制度上进行细致梳理、发现问 题，实现观念更新、流程再造、效率升级。 做法之三，是"难题新做"。随着优化营商环境不断推进，政务服务水平的持续提升，群众对此都有切身 体会，总体是满意的。但改革进入深水区，留下的都是"难题"。"难题新做"，就是用创新的思维去做出 改变。比如丹东推出的预约办理、延时服务、上门办理、上门送达等措施，就是为了满足有特殊需求的 群众。 （来源：辽宁日报） 转自：辽宁日报 高爽 始于丹东市纪委监委查处一起漠视群众利益的典型案例掀起的整改风暴，以在全省率先实现"居住证办 理立等可取"作结。丹东市居住证办理改革的过程中，很多做法值得肯定。 做法之一，是"小题大做"。办理居住证，在众多政务服务事项中是小事，对办事的群众来说就是大事。 一次办不成是小事，多次甚至数年未办结就是大事。"小题大做"，就是把这些看似"个案、偶发""疏 忽、失误"放大，去研究这些"微拖延、小敷衍"是否普遍，是否存在着"千里之堤溃于蚁穴"的风险，并 以此作为切入点，出重 ...

"过去办事要'满楼跑'，现在一个窗口就能办好企业变更手续，省时又省心！"近日，在河南省南乐县政 务服务中心，刚办完业务的南乐县自来水公司企业负责人孙晓东深有感触地说。这一转变，正是南乐县 以"高效办成一件事"为目标，深化政务服务改革、强化全流程监督带来的生动实践。 如今，这座小城正以改革与监督双轮驱动，持续擦亮"阳光高效"政务服务品牌，为县域经济高质量发展 注入强劲动力。 "流程简化了，服务更要暖心。"南乐县行政审批局负责人李晓辉表示，改革不仅优化流程，更着力提升 服务体验，打造规范、透明、有温度的政务环境。在制度保障上，南乐县严格落实首问负责、限时办 结、"一次性告知"等制度，配套窗口人员"十不准、十必须"行为规范，推动服务标准化落地；目前窗口 人员持证上岗率超60%，定期开展业务培训，让专业服务成为常态。 公开透明是政务服务的底色。南乐县通过大厅电子屏、办事手册、微信公众号等多渠道，全面公开办事 指南、流程时限；工作人员亮牌服务，首席代表公开承诺，监督渠道一目了然，让权力在阳光下运行。 与此同时，"小易帮办"志愿服务队成为政务服务的暖心名片，15名专业队员不仅在大厅提供"手把手"指 导，日均服务超300人 ...

Core Viewpoint - The article highlights the impact of a citizen known as "Measuring Brother" in Shenzhen, who uses a tape measure to identify and report urban infrastructure issues, leading to rapid government responses and improvements in city governance [1][2][10]. Group 1: Citizen Engagement and Urban Governance - "Measuring Brother" has gained popularity for his videos documenting urban issues, with over 1,000 videos posted in two years, showcasing the effectiveness of citizen engagement in urban governance [1][17]. - The rapid response to the issues reported by "Measuring Brother" reflects the efficiency of Shenzhen's governance model, often referred to as "Shenzhen speed," where many problems are rectified within a week [1][2][10]. - The Shenzhen government has implemented a platform called "@Shenzhen—民意速办" to streamline citizen complaints, consolidating 537 channels into one for efficient processing [6][10]. Group 2: Mechanisms of Problem Resolution - The Shenzhen government has adopted a proactive approach called "未诉先办" (proactive handling of issues), which allows them to address potential problems before they are formally reported by citizens [6][10]. - The platform captures around 500 leads daily from various online sources, leading to the identification of 19,000 issues, with 7,000 verified as actionable [7][10]. - The government has established a "three-list" system to clarify responsibilities among departments, ensuring that every citizen complaint is addressed by the appropriate authority [11][12]. Group 3: Challenges and Future Directions - Despite the successes, the government acknowledges that not all citizen complaints can be satisfied, and new issues continue to arise, indicating the ongoing challenges in urban management [17]. - The government encourages broader citizen participation in urban governance, aiming to incorporate public feedback into decision-making processes to better reflect community needs [17]. - The article emphasizes the importance of not only resolving individual complaints but also addressing systemic issues to prevent recurrence, highlighting the need for comprehensive governance strategies [13][15].

中新网昆明12月9日电 (陈静 李临艳)记者9日从云南省道路交通安全管理工作专题新闻发布会获悉，截 至11月底，全省机动车保有量达1795.72万辆，居全国第10位；机动车驾驶人达1915.67万人，居全国第 11位。 云南省公安厅交通管理总队总队长金志锋介绍，近年来，全省机动车和驾驶人保持高速增长态势。面对 经济社会高质量发展的新要求，以及人民群众对普惠均衡、高效便捷、智能精准交管服务的新期待，全 省公安交管部门不断深化政务服务改革，今年以来接续推出了18项便民利企措施。 云南机动车保有量达1795.72万辆 居全国第10位 来源：中国新闻网 编辑：王永乐 广告等商务合作，请点击这里 本文为转载内容，授权事宜请联系原著作权人 中新经纬版权所有，未经书面授权，任何单位及个人不得转载、摘编或以其它方式使用。 关注中新经纬微信公众号(微信搜索"中新经纬"或"jwview")，看更多精彩财经资讯。 在简政放权方面，推行高效办成新车上牌"一件事"，全省835个网点可提供新车上牌线下就近办理，国 产预查验小客车通过手机App"全程网办"。自主创新快递上门办理摩托车登记，全省1.13万人实现了"足 不出户"办理。自主创新 ...

Core Viewpoint - The article highlights the innovative "free online self-announcement for lost certificates" service launched by Weinan City, which significantly improves the efficiency and reduces costs associated with the process of reissuing lost certificates [1][2]. Group 1: Service Innovation - Weinan City has introduced a new service that allows for the online announcement of lost certificates, eliminating the need for physical trips and associated costs, thus transforming the burden from businesses to government support [1]. - Since its launch in August, the service has published 54 free announcements and is expected to benefit over 200 businesses annually, saving them tens of thousands of yuan [2]. Group 2: Efficiency and User Satisfaction - The service has been praised for its efficiency, with users reporting that the process has become much quicker and more convenient compared to previous experiences [1][3]. - The satisfaction rate for the window service has reached 99.6%, indicating a positive reception from the public [4]. Group 3: Integrated Service Model - Weinan City has implemented an integrated service model for various business licenses, allowing for a streamlined process that reduces the need for multiple submissions and approvals from different departments [3][4]. - The city has also introduced a "one-stop" service approach, which includes a single application form and coordinated approvals, significantly enhancing the speed of service delivery [4]. Group 4: Project Support and Cost Savings - The administrative service bureau has established a dedicated team to assist with project approvals, reducing the average processing time by 40% and saving over 600 million yuan in agency costs for businesses [5]. - Various districts within Weinan City have adopted unique service models to enhance project approval processes, demonstrating a collaborative approach across departments to address business needs [5].

Core Insights - The article discusses the optimization of administrative services in Jimo District, focusing on enhancing the efficiency and warmth of government services to improve the business environment and support economic development [19][24]. Group 1: Process Reengineering - Jimo District has implemented a "one-stop" service model, allowing businesses to complete multiple administrative tasks in a single visit, significantly reducing processing time [20][21]. - The district has streamlined processes from seven steps to four for certain business licenses, exemplified by the case of a swimming pool business that saved nearly half the time in obtaining necessary permits [20][21]. - As of now, Jimo has completed over 14.58 million administrative tasks, including the transformation of individual businesses into enterprises [21]. Group 2: Service Upgrades - The district has extended administrative services to grassroots levels, creating "e-stations" that provide over 30 high-frequency services directly to businesses [22]. - The establishment of these e-stations has reduced the average time for businesses to complete tasks by 35%, enhancing accessibility and convenience [22]. - Customized services, such as live training and policy interpretation, are also offered at these e-stations, catering specifically to the needs of startups [22]. Group 3: Post-Certification Services - Jimo District has introduced a "post-certification service" that provides detailed guidance on subsequent administrative requirements after obtaining business licenses, addressing common uncertainties faced by entrepreneurs [23]. - This service covers ten areas, including construction projects and business registration, ensuring comprehensive support throughout the business lifecycle [23]. Group 4: Precision Support for Major Projects - The district has established a "gold medal team" to provide tailored support for major projects, ensuring efficient approval processes and timely project initiation [24][25]. - This team consists of 112 professionals dedicated to facilitating the entire lifecycle of significant projects, from land acquisition to operational commencement [25]. - The district has also implemented a monitoring system involving 100 supervisors to ensure that government services align with business needs [25]. Group 5: Future Directions - Jimo District plans to continue enhancing its service offerings, aiming for more efficient, intelligent, and warm administrative services to foster a vibrant economic environment [26]. - The district's ongoing reforms are expected to further solidify its reputation as a supportive ecosystem for businesses, contributing to high-quality economic development [26].

Core Insights - The innovative "completion and issuance" model implemented by Zhenjiang Xinghuo Aluminum Co., Ltd. allows for immediate operation of production lines upon project completion, significantly streamlining the process from completion to production [1][2] - This model reduces the time and costs associated with obtaining property rights certificates, enhancing the overall business environment [1][2] Group 1 - The traditional process required at least 3 working days for companies to obtain property rights certificates after project completion, involving multiple visits and inefficient inter-departmental coordination [1] - The new service mechanism established by the Zhenjiang Real Estate Registration Center and the Data Bureau focuses on data sharing and collaboration, allowing for real-time integration of project completion and property registration systems [1][2] - Four projects, including Hongyuan Environment and Kangfu Biology, have successfully utilized this model to obtain both the completion acceptance record and property rights certificate within one day [2] Group 2 - The "completion and issuance" model is part of a broader initiative to enhance government services and optimize the business environment, closely linked to the previously established "land acquisition and construction commencement" process [2] - The issuance of a property rights certificate symbolizes not only a company's operational permit but also reflects the quality of the business environment [3] - The Zhenjiang Data Bureau aims to continue improving policy offerings and service models to support long-term business development and contribute to high-quality economic growth in the city [3]