Core Insights - The article discusses the launch of the "Digital Government Efficiency Micro-Record" column by the Southern Metropolis Big Data Research Institute, aimed at addressing gaps in government services for businesses and citizens, and enhancing communication with service departments [2] - Following a report on discrepancies between two intelligent Q&A systems on the Huangpu District government website, the Huangpu District Data Management Bureau responded by taking down one of the systems and implementing optimization measures [3][5] Group 1: System Discrepancies - The Huangpu District government website previously featured two intelligent Q&A systems, "Huangpu Government Service Model Intelligent Body" and "Kao Pu Answer," which provided conflicting answers to the same questions, causing confusion among users [3] - The "Intelligent Body," launched on April 8, 2025, is based on a large model and integrates government services, while "Kao Pu Answer," which was based on knowledge graph technology, was launched in November 2023 and has since been discontinued [3] Group 2: Policy Updates and User Experience - The Huangpu District Data Management Bureau acknowledged issues with the "Intelligent Body" referencing outdated policies and has committed to adding clear labels indicating when policies are in a "buffer period" despite being expired [6] - Enhancements to the user experience are planned, including allowing continuous input in the Q&A process, as current limitations were attributed to security considerations [7] Group 3: Future Directions - The Huangpu District Data Management Bureau will maintain human consultation services to complement the "Intelligent Body," ensuring that complex inquiries can be addressed effectively [8] - The bureau aims to continuously improve the large model application and update the policy knowledge base dynamically, responding to public feedback and media scrutiny [8]