Core Viewpoint - The article highlights the dedication and professionalism of Zhang Juan, a director at Xinhua Insurance, who has built strong relationships with clients through personalized service and a deep understanding of their needs [1][4][5]. Group 1: Professional Development - Zhang Juan has been in the insurance industry since 2013, focusing on enhancing her professional skills and optimizing customer service [4]. - She consistently engages in training and keeps updated with the latest insurance policies and industry trends, which has contributed to her success in achieving multiple awards [4][6]. Group 2: Client Relationships - Over twelve years, Zhang Juan has served over 800 clients and tailored risk protection plans for more than 500 families, demonstrating her commitment to understanding and addressing their specific needs [4][5]. - She emphasizes the importance of building trust with clients, often stating that the most valuable recognition comes from clients feeling secure and cared for [4][5]. Group 3: Claims Assistance - Zhang Juan provides ongoing support to clients, including regular follow-ups and assistance during claims processes, which has proven crucial during difficult times [5][6]. - Her proactive approach in helping clients navigate claims has resulted in timely disbursement of significant amounts, such as over 240,000 yuan in critical illness claims for a client facing multiple hardships [5][6]. Group 4: Future Aspirations - Zhang Juan aims to continue her client-centered approach, focusing on professional growth and service optimization to help more families in need [6].