2025年梅赛德斯-奔驰服务技能大师赛上，安徽鹏龙融富汽车销售服务有限公司、济南之星汽车服务有限公司，在全国近5800名技师中脱颖而出，前 者斩获最佳团队奖亚军，后者获得最佳团队奖季军、商务车最佳团队奖。 2006年加入梅赛德斯-奔驰的济南之星汽车服务有限公司售后部门的杨涛，用15年职业生涯诠释了品牌售后服务的技术内核。安徽鹏龙融富汽车销售 服务有限公司车间经理徐依恋，也揭开了梅赛德斯-奔驰售后服务的技术密码。 标准为纲：900余项精细化服务的背后 当其它品牌4s店还在争论，常规保养该不该包含基础检查时，梅赛德斯-奔驰已将要求写到"强制工作标准"当中。2006年，这对初入梅赛德斯-奔驰的 杨涛来说，极为震撼："每项工作都有标准、有要求、有规矩，这些标准的宗旨就是服务客户。" 徐依恋也提到。"对梅赛德斯-奔驰的第一印象就是严谨，流程非常的规范，感觉和其它中高端品牌的差距还是很大的。工作多年，最深的感触就是， 能把每一件小事都做好、做到极致，才能保障车主的用车安全"。 济南之星汽车服务有限公司售后服务团队 据了解，他们提到的标准和规范，在梅赛德斯-奔驰售后服务体系中可细化到900余项，并覆盖从预约、接待、预检、诊 ...

Core Viewpoint - Sony's television and mobile phone businesses are facing significant challenges in the Chinese market, with declining market share and increasing customer complaints regarding product quality and service issues [1][9][10]. Television Business - Sony's market share in the Chinese television market has dropped to below 5% in 2024, with each of the four major foreign brands averaging around 1.25% [1][7]. - Customers have reported quality issues with several popular Sony TV models, including sound output failures shortly after the warranty period, leading to repair costs of several thousand yuan [2][4][6]. - The decline in Sony's television sales is attributed to the rise of domestic brands like Hisense and TCL, which offer better technology, features, and price-performance ratios [9][10]. - Sony's reputation has been further damaged by customer dissatisfaction with after-sales service and the perceived lack of responsiveness to quality complaints [6][9]. Mobile Phone Business - Sony has officially exited the Chinese mobile phone market, with the cancellation of its official WeChat account and the discontinuation of its website [10][12]. - The Xperia brand, once popular in China, has seen a significant decline in market presence due to competition from domestic brands like Huawei and Xiaomi [10][12]. - Sony's mobile phone business had been struggling for years, with no new models launched in China since the Xperia 5V in September 2023 [10][12]. Financial Performance - Sony's financial report for Q2 FY25 indicates that while other segments like music and gaming are performing well, the television and mobile phone divisions are in decline, contributing to a drop in overall profitability [13][14]. - The television and mobile phone businesses are categorized under "other businesses" in the financial report, reflecting their diminishing importance to the company's overall performance [14].

中国用户曾经高喊的"索尼大法好"，如今已经被淹没在吐槽声中。 日本索尼电视在中国市场一度是高端电视的代名词。但近年来其市场份额持续萎靡，数据显示，包括索 尼在内的四大外资电视品牌2024年在中国市场的合计市占率已经不到5%，每家平均仅为1.25%左右。 销量下滑或许主要源于质量危机。国内多位索尼用户在社交媒体上表示，购买的万元索尼电视"刚过保 就坏"，维修费用均达数千元。这些问题集中在至少三款畅销型号上，众人表示"集中爆发，就是质量问 题，或者是设计缺陷"。 电视业务之外，索尼Xperia近日刚刚注销了官方微信公众号，这也意味着索尼手机业务已正式退出中国 市场。 "非个例，集中爆发，就是质量问题！" 近日，多位索尼电视用户向《BUG》栏目反馈，他们购买的索尼电视产品出现批量无声音输出的故 障，质疑存在质量或设计缺陷。 一位用户表示，他于2021年6月通过索尼京东官方旗舰店购买了索尼XR-65X90J型号电视机。今年11 月，在图像显示功能正常的情况下，电视突然出现无声音输出的故障。在官方售后指导下经排查，确认 非设置问题或外部设备原因，且无法通过重启、恢复出厂设置等常规操作解决。售后给出的原因是主板 故障需要 ...

Core Viewpoint - Midea Group has reportedly instructed its after-sales service providers to stop accepting service contracts for air conditioning installations and repairs from Xiaomi and Gree, reflecting the intensifying competition in the home appliance industry [1][5]. Group 1: Industry Competition - The home appliance industry is experiencing fierce competition, with brands like Midea, Xiaomi, and Gree vying for market share and after-sales service dominance [1][5]. - Midea's actions may be aimed at protecting its market share against Xiaomi's rapid growth in the air conditioning sector, which has seen Xiaomi achieve a year-on-year sales growth of 53.9% [3][6]. - The competitive landscape has shifted, with Xiaomi's market share in air conditioning surpassing Gree, positioning it as a significant threat to traditional manufacturers [6][7]. Group 2: After-Sales Service Dynamics - After-sales service has become a critical battleground for user acquisition among major brands, with Midea's policy potentially limiting Xiaomi's access to service networks [2][4]. - Midea has denied enforcing exclusive partnerships with service providers, emphasizing its commitment to user experience [2][5]. - The establishment of a professional after-sales service network is challenging, particularly for Xiaomi, which relies heavily on third-party service providers [4][7]. Group 3: Market Share Insights - As of July 2025, Midea holds a 29% market share, followed by Gree at 17%, Haier at 15%, Xiaomi at 10%, and Aux at 8% [6]. - The competitive dynamics have led to a shift from capital cooperation between Midea and Xiaomi to direct competition, with Midea planning to divest its shares in Xiaomi [6][7]. - The ongoing price wars and resource competition between Midea and Xiaomi highlight the escalating rivalry in the home appliance sector [6][7].