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小鹏汽车转向机故障频发,车主更换诉求未获回应
Xin Lang Ke Ji· 2025-08-27 04:55
Core Viewpoint - Xiaopeng Motors is facing criticism for allegedly evading recall responsibilities related to steering gear issues in its P7+ model, with unresolved complaints from car owners and a lack of official response from the company [1] Company Summary - Xiaopeng Motors has agreed to replace the steering gear for the first batch of proactive car owners, but due to a shortage of parts, some owners have not yet received replacements [1] - There are reports of steering gear sales for the P7+ model on platforms like Pinduoduo, indicating a market for these parts amid the ongoing issues [1] - The company has not officially responded to the growing demands from car owners for a recall to address the steering gear failures [1] Industry Summary - The rapid growth in the number of electric vehicles is bringing to light various after-sales issues, with some manufacturers showing a passive attitude towards recalls, which is becoming a significant pain point for the industry [1] - Industry experts emphasize that the core purpose of establishing a recall system is to encourage manufacturers to improve product quality, suggesting that companies should view recalls as an opportunity for enhancement rather than a burden [1]
追问小鹏汽车:售后何时追得上推新
Bei Jing Shang Bao· 2025-08-27 01:44
Core Viewpoint - The article highlights the ongoing issues with the steering mechanism of the Xiaopeng P7+, including slow replacement processes and a lack of official recall response from the company, raising concerns about consumer safety and corporate responsibility [1][4][6]. Group 1: Issues with Steering Mechanism - Some owners of the Xiaopeng P7+ have reported that while the company has agreed to replace the steering mechanism for the first batch of proactive requesters, the replacement speed is slow due to parts shortages [2][3]. - There are reports of online sales of the Xiaopeng P7+ steering mechanism on platforms like Pinduoduo, indicating a market for replacement parts due to the company's inability to meet demand [2][3]. - Multiple owners have expressed concerns about the company's handling of steering mechanism issues, with some vehicles experiencing failures without prior notification from the company [3][4]. Group 2: Corporate Response and Recall Process - Xiaopeng has not provided a unified explanation or recall notice regarding the steering mechanism issues, despite ongoing complaints from vehicle owners [4][5]. - The company has been criticized for its slow response to potential defects, with legal experts suggesting that the lack of immediate action may violate consumer rights [5][6]. - Industry insiders emphasize the need for Xiaopeng to improve its recall processes and customer communication, as the current approach may harm the brand's reputation [6][7]. Group 3: Industry Context and Recommendations - The article discusses the broader context of the electric vehicle industry, where companies are often focused on innovation and new model releases, sometimes at the expense of after-sales service [6][7]. - Experts recommend that automakers, including Xiaopeng, should view recalls as opportunities to enhance product quality rather than as burdens, advocating for a proactive approach to consumer safety [6][7]. - The need for a robust after-sales service network is highlighted, as many new energy vehicle companies primarily rely on online sales, lacking sufficient physical service points for recalls [6][7].