Core Viewpoint - Meituan has launched a nationwide feature allowing delivery riders to block malicious customers, enhancing rider protection and ensuring a better working environment [1] Group 1: Feature Details - The "block malicious users" feature allows riders to block up to 2 users for a period of 365 days, automatically lifting the block after the period ends [1] - Riders can apply to block users after experiencing inappropriate behavior such as verbal abuse or harassment, using evidence like recordings or chat logs [1] - The system will continue to match other riders to the blocked user's orders to ensure service continuity [1] Group 2: Rider Feedback - Some riders believe this feature will protect them from further harassment, while others feel that blocking two users will not significantly impact their work due to the availability of other riders in the area [1]

Group 1 - The core point of the article is that Meituan has launched a feature in its delivery rider app that allows riders to block malicious users who engage in inappropriate behavior during deliveries [2] - Riders can submit evidence such as audio recordings, videos, or chat logs to request the blocking of a user, and they can block up to 2 users for a period of 365 days [2] - The system ensures that even if a rider blocks a user, other riders will be automatically matched to fulfill the order, maintaining user experience [2]

Core Insights - The recent shift by food delivery platforms to eliminate penalties for late deliveries in favor of positive incentives marks a significant change in addressing the long-standing issue of delivery riders feeling trapped in the system [1][2] - The cancellation of late delivery fines is seen as a relief for riders, reducing the pressure to rush deliveries, which has previously led to safety hazards and mental stress [1] - The introduction of a point-based system instead of financial penalties aims to maintain service quality while providing riders with more flexibility, potentially improving job satisfaction and protecting labor rights [2] Group 1 - The National Market Regulation Administration's draft guidelines emphasize that platforms should not primarily use financial penalties for late deliveries, reflecting a shift from efficiency-first to a more human-centered approach [1] - The new management strategies are expected to foster a more scientific service standard in the industry, shifting the focus from price competition to service quality competition [2] - The overall goal is to create a balanced environment where safety and efficiency coexist, benefiting riders, platforms, and consumers alike [2]

Core Points - Meituan has introduced a new feature allowing delivery riders to block customers in response to abusive behavior, currently being tested in seven cities including Jinjiang and Shaoxing [1] - Riders can evaluate customers anonymously within 48 hours after order completion and can choose to block customers who threaten or insult them [1] - The blocking feature allows riders to prevent receiving orders from specific customers for up to 365 days, with the ability to block a maximum of two customers simultaneously [1] Summary by Sections - **Feature Introduction** - Meituan has launched a trial for a customer blocking feature for delivery riders in seven cities [1] - The feature aims to protect riders' rights and improve their working conditions [1] - **Functionality Details** - Riders can evaluate customers anonymously after order completion [1] - If a rider encounters abusive behavior, they can select the option to block the customer on the app [1] - The blocking process requires evidence submission for approval [1] - **Future Expansion** - The feature is currently available in multiple cities and will be gradually rolled out nationwide [1] - Specific timelines for further expansion have not been confirmed [1]

Core Points - Meituan has introduced a new feature allowing delivery riders to block customers in response to abusive behavior, currently being tested in seven cities including Jinjiang and Shaoxing [1][2] - Riders can evaluate customers within 48 hours after order completion and choose to block customers who have threatened or insulted them, with the ability to block up to two customers simultaneously [1] - The feature has sparked discussions online, with many supporting the idea that delivery workers should have the right to choose who they serve [3][4] Summary by Sections - **Feature Introduction** - Meituan has launched a trial for a customer blocking feature for delivery riders in select cities [1][2] - The feature allows riders to block customers for 365 days after setting the block in the app [2] - **User Feedback** - The new feature has generated significant online discussion, with many users expressing support for the rights of delivery workers [3] - Some users feel that the limit of blocking only two customers is insufficient, while others believe the feature's effectiveness may be limited as other riders will still be assigned to those customers [4]

Core Viewpoint - Meituan has introduced a feature allowing delivery riders to block customers, aimed at protecting rider rights and enhancing their working conditions [1] Group 1: Feature Implementation - The blocking feature has been piloted in seven cities, including Jinjiang and Shaoxing [1] - Riders can evaluate customers anonymously within 48 hours after order completion [1] - If riders face abusive or threatening behavior, they can select the option to block the customer, which will prevent them from receiving orders from that customer for 365 days [1] Group 2: Future Plans - The feature is currently available in multiple cities and is expected to be rolled out further, although specific timelines for expansion are not confirmed [1]