SAP (NYSE:SAP) 2025 Update / Briefing October 09, 2025 11:00 AM ET Company ParticipantsDaniel Gahlinger - Chief Digital OfficerBabatunde Ojo - Senior Solution Value AdvisoryBianca Bolouri - VP Global EcommercePrakash Nanjori - Global Head of Product Management for Business Data CloudAndreas Wendel - VP and Head of Experience ServicesMuhammad Alam - Member of the Executive Board and Head of Product and Engineering BoardBalaji Balasubramanian - President and CPOBaber Farooq - SVP of Product MarketingNicky Dea ...

Former DocuSign and Salesforce executive joins to drive growth and customer expansion across North and South AmericaSAN MATEO, Calif., Oct. 07, 2025 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ: FRSH), today announced Enrique Ortegon as its new Senior Vice President and General Manager of Americas Field Sales, bringing over two decades of leadership experience in enterprise SaaS and go-to-market strategy. Enrique will lead Freshworks' growth strategy and operations across North and South America, supporting the c ...

[Music] Good evening ladies and gentlemen. My name is Dishan Primani and I'm a restaurant. Today we will be talking about some of my key learnings in the past years that we've had with some of our successes and mostly from some of our failures. So let's get right down to it. My dream as a 28-year-old. When I first opened my bar at the age of 28, my dream was really simple. I wanted a space which has the best interiors, the best crowd, the best music, and the best cocktails. All I cared about were numbers, p ...

Core Insights - Zenvia Inc. has appointed Mr. Piero Rosatelli as the new Chief Financial Officer (CFO) and Investor Relations Officer (IRO), succeeding Mr. Shay Chor [1][3] - Mr. Rosatelli has a strong background in technology investments and has led over forty tech deals, indicating his extensive experience in the sector [2] Company Overview - Zenvia is a leading cloud-based customer experience (CX) solution provider in Latin America, focusing on creating personalized and engaging experiences throughout the customer journey [1][4] - The company has nearly 10,000 customers and operates across Latin America, aiming to enhance brand presence, increase sales, and improve customer support [4]

Core Insights - Kyndryl and VML have formed a partnership to enhance customer engagement through AI, data, and emerging technologies, aiming to create personalized experiences for brands [1][2][3] - The collaboration seeks to streamline the transformation of customer experiences by integrating Kyndryl's technology services with VML's creative solutions, addressing the evolving expectations of customers [2][3] Company Overview - Kyndryl is a leading provider of mission-critical enterprise technology services, operating in over 60 countries and focusing on IT infrastructure and data management [6] - VML is recognized for its innovative digital transformation services, working with major brands and celebrated for its award-winning campaigns [7] Partnership Details - The partnership combines Kyndryl's advisory and design services with VML's experience transformation expertise, enabling brands to unlock new ideas and improve customer interactions [2][3] - Kyndryl's AI-powered platform, Kyndryl Bridge, and VML's WPP Open operating system will facilitate real-time data utilization for enhanced customer experiences [2][3] Industry Challenges - Companies face challenges in integrating enterprise data and ensuring security while trying to leverage AI for personalized customer experiences [5] - The partnership aims to address these challenges by deploying expert teams to support businesses in navigating complex technology ecosystems [3][5] Use Cases - In financial services, the partnership will explore AI agents to enhance customer intelligence and personalized banking experiences [5] - In retail, Kyndryl and VML will assist brands in utilizing customer data for tailored engagements and improving security across omnichannel commerce [5]

Financial Data and Key Metrics Changes - Total revenue for Q2 2025 was $80.9 million, an increase of $2 million or 2.5% year-over-year, and up $11.3 million or 16.2% quarter-over-quarter [17] - Adjusted EBITDA for Q2 2025 was $3.6 million or 4.4% of revenue, compared to $13.7 million or 17.4% of revenue in Q2 2024, reflecting a decrease primarily due to higher revenue share expenses [19] - Free cash flow for Q2 2025 was -$26.5 million, a decline from -$4.5 million in Q2 2024, mainly due to lower adjusted EBITDA and higher purchases of rental products [20] Business Line Data and Key Metrics Changes - Active subscribers at the end of Q2 2025 reached 146,400, representing a 13.4% year-over-year increase, up from -4.9% in Q4 2024 and 0.9% in Q1 2025 [8][17] - Subscription and Reserve rental revenue increased by $0.7 million or 1% year-over-year in Q2 2025, driven by higher average subscribers [18] - Revenue share units from existing partners increased by 40% year-over-year, while total revenue share units rose by 119% year-over-year [10] Market Data and Key Metrics Changes - Engagement with new inventory in Q2 outperformed the previous year across key metrics, including share of views up 84% year-over-year and hearts per style up 15% year-over-year [10] - Organic channel acquisitions had the best performing quarter in years, with engagement on social media channels up 796% and views up 175% year-over-year [12] Company Strategy and Development Direction - The company announced a recapitalization plan aimed at reducing total debt from over $340 million to approximately $120 million, enhancing financial flexibility [4][5] - The strategy focuses on capturing subscribers through new inventory, increased product innovation, and improved customer experience [6][8] - The company plans to continue adding inventory and enhancing customer experience through personalized recommendations and AI-driven improvements [13][11] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the company's position, stating it is in the strongest position in several years and looking forward to sustainable growth [22] - The recapitalization is seen as a validation of the inventory strategy and a key step for continued investment in customer experience [16] - Guidance for Q3 2025 expects revenue between $82 million and $84 million, with adjusted EBITDA margins between -2% and 2% of revenue [20] Other Important Information - The company implemented a price increase for subscription plans, averaging an increase of $2 per item, with the most popular plan rising from $144 to $164 per month, a 14% increase [13][14] - The recapitalization transaction is expected to be completed by December 31, 2025, providing a significant cash infusion and extending debt maturity to 2029 [6] Q&A Session Summary Question: What are the expectations for subscriber growth moving forward? - Management indicated continued confidence in subscriber growth, expecting double-digit growth in ending active subscribers for fiscal year 2025 [21] Question: How will the recapitalization impact the company's operations? - The recapitalization is expected to reduce debt significantly, lower interest expenses, and provide cash for further investments in inventory and customer experience [16] Question: What are the anticipated challenges in the upcoming quarters? - Management acknowledged potential challenges related to free cash flow, projecting it to be lower than -$40 million primarily due to recapitalization costs [21]

Freshworks Investor Day 2025 Summary Company Overview - **Company**: Freshworks (NasdaqGS:FRSH) - **Event**: Investor Day 2025 - **Date**: September 11, 2025 - **Focus**: Uncomplicated AI-native service platform for customer and employee experiences Core Industry Insights - **Industry**: Software as a Service (SaaS) focusing on IT and customer service - **Market Size**: Total addressable market for EX (Employee Experience) and CX (Customer Experience) software is estimated at **$80 billion** [22] - **Target Market**: Mid-market and lower-end enterprise customers, which account for over **$10 trillion** in economic activity in the U.S. alone [22] Key Company Highlights - **Growth Metrics**: - Recurring revenue increased from approximately **$560 million** to **$840 million** in two years [10] - Achieved Rule of 45 milestone ahead of schedule [10] - AI monetization grew to **$20 million**, doubling in the last year [10] - 25% revenue growth from customers spending over **$100,000** [12] - Majority of revenue now from mid-market and enterprise customers [11] - **Product Portfolio**: - **Freshservice**: AI-powered platform for IT and employee services - **Freshdesk**: AI-powered customer service solution - **Freddy AI**: Includes Freddy AI Copilot, Freddy Insights, and Freddy AI Agents for enhanced customer and employee support [9] Strategic Focus Areas - **AI Integration**: Continuous infusion of AI across core products to enhance value and solve more problems [57] - **Vertical Expansion**: Focus on sectors like education, healthcare, and government [57] - **Add-on Products**: Scaling IT asset management and enterprise service management (ESM) products [58] - **Adjacency Expansion**: Exploring areas like AI Ops and SecOps for future growth [59] Customer Base and Testimonials - **Diverse Customer Base**: Over **74,000** companies including Fortune 500 firms like Panasonic and various government entities [6][7] - **Customer Success Stories**: - **Big Bus Tours**: Transformed customer service center into a profit center using Freddy AI [63] - **Modamax**: Unified IT operations and improved onboarding processes through Freshservice [51][52] Financial Outlook - **Future Projections**: On track to achieve over **$1.3 billion** in recurring revenue by 2028 with strong cash flow and operating margins [21] - **Sustained Growth**: EX business expected to sustain **20% growth** for years [21] Conclusion - Freshworks is positioned to capitalize on the growing demand for uncomplicated, AI-driven solutions in the SaaS market, with a clear strategy for growth and a strong commitment to customer success. The company aims to continue its upward trajectory by leveraging its innovative product offerings and expanding into new market segments.

Summary of Verizon (VZ) 2025 Conference Call Company Overview - **Company**: Verizon Communications Inc. (VZ) - **Event**: 32nd Annual BofA Media Telecom Conference - **Date**: September 03, 2025 Key Points Spectrum Position and Strategy - Verizon is satisfied with its current spectrum position, having made investments in C-Band and opportunistic acquisitions, aiming to operate the best network globally [5][6] - The company emphasizes a build-buy strategy for spectrum, focusing on financial discipline and compatibility with existing assets [6][7] - Recent acquisitions, such as from UScellular, have provided Verizon with valuable spectrum, with an average of 2 MHz nationally and up to 25 MHz in specific areas [6] Competitive Environment and Churn - The competitive landscape has led to increased churn, with approximately 10 basis points of churn attributed to competition rather than pricing [8][9] - Verizon is focused on acquiring high-quality customers, which offsets the higher costs of acquisition and retention [9][10] - Strategic price increases have also contributed to churn, but the company maintains a focus on long-term shareholder value through service revenue, EBITDA, and free cash flow [10][11] Customer Strategy - Verizon does not auto-migrate prepaid customers to postpaid, focusing instead on maintaining a strong credit-based customer base with an average FICO score of 720 [12] - The company has seen strong gross adds over the past ten quarters, with a focus on improving customer experience and reducing churn through AI and streamlined processes [14][16] - The value proposition for customers is being enhanced, with efforts to clarify the benefits of Verizon's offerings compared to competitors [19][20] Industry Growth and Net Adds - The wireless ecosystem is projected to see net adds between 8 and 8.5 million in 2025, with a decline expected in immigration impacting future growth [23] - The switcher pool is driven by new entrants to the market and migrations from prepaid to postpaid, with Verizon aiming to capture a larger share [24] Fiber and Fixed Wireless Strategy - Verizon is confident in closing the Frontier Communications deal by Q1 2026, which will enhance its fiber offerings and customer base [26][27] - The company aims to achieve 8 to 9 million customers in Fixed Wireless Access (FWA), with strong customer satisfaction metrics [30] - Challenges in scaling FWA in Multi-Dwelling Units (MDUs) are acknowledged, but the company remains optimistic about long-term growth [31] Capital Allocation and Financial Strategy - Verizon's capital allocation strategy prioritizes funding the business for sustainable growth, followed by dividends, debt management, and share buybacks [48][49] - The company has reduced unsecured debt by $7 billion and aims to maintain a leverage ratio between 2 and 2.25 [49] - Future capital investments will focus on broadband growth, C-Band coverage, and enhancing customer experience [52][53] Prepaid Business Performance - Verizon's prepaid business has shown significant improvement, with a projected positive contribution to service revenue in 2025 [55] - The company has successfully segmented its prepaid offerings, enhancing distribution and marketing strategies to attract customers [56][59] Conclusion - Verizon is strategically positioned in the telecom industry with a focus on spectrum management, customer quality, and financial discipline. The upcoming Frontier acquisition is expected to bolster its fiber and broadband capabilities, while the company continues to navigate competitive pressures and enhance its service offerings.

Core Insights - ibex is shifting its focus to the government sector, aiming to provide next-generation contact center and citizen engagement solutions using AI technology [1][2][3] - The company emphasizes the need for government agencies to enhance citizen experiences by adopting innovative, digital-first solutions that meet rising expectations [2][4] Company Strategy - ibex plans to leverage its extensive experience in customer engagement to help government entities improve service delivery and efficiency [2][3] - The company aims to address budget constraints faced by government agencies by offering cost-effective, human-centered solutions that accelerate ROI [3][4] Technology and Solutions - Central to ibex's government offering is the ibex Wave iX platform, which provides AI-driven customer support capabilities across multiple channels [4] - The Wave iX platform is designed to facilitate seamless interactions between customer service agents and citizens, ensuring consistent service quality [4] Operational Scale - ibex operates approximately 30 global delivery centers and employs over 33,000 staff, managing nearly 170 million customer interactions annually [5][6] - The company generates over $2.2 billion in lifetime customer revenue each year, showcasing its significant impact on customer experience [6]

Core Insights - The future of customer experience (CX) is not solely about AI implementation but about strategically integrating AI to enhance human connections and address customer frustrations [1][2] - A significant gap exists between the internal benefits of AI for brands and the actual service experiences of consumers [1][2] Survey Findings - The report is based on a survey of 5,000 consumers and 500 senior executives across seven countries, highlighting a critical disconnect in CX perceptions [2][4] - 88% of consumers are satisfied with interactions handled by human agents, while only 60% feel the same about AI-driven interactions [6] - Nearly half of consumers (47%) cite the inability to speak with a live agent as their top frustration with automated interactions [6] Personalization and Privacy - Despite personalization being a key use case for AI, 30% of consumers feel it has worsened their experience, while only 26% believe it has improved it [6] - 65% of executives acknowledge that data privacy regulations limit their ability to utilize AI for personalization, contributing to a decline in consumer trust [6] Real-World Applications - Companies like Exelon demonstrate successful AI integration by using predictive analytics to proactively assist customers, enhancing appreciation and proving AI's potential in solving real-world issues [7] - AI is being utilized to support human agents rather than replace them, with Exelon piloting generative AI to improve call handling efficiency [7] Company Overview - Verizon generated revenues of $134.8 billion in 2024 and serves nearly all Fortune 500 companies, focusing on mobility, reliable connectivity, and security [5]