春运期间，不少旅客在购票时发现，同一趟长途列车全程"有票"，但短途区间却显示"无 票"。这是系统异常，还是售票规则使然？针对网友关注的"长途有票、短途无票"现象，铁 路12306技术中心相关负责人14日接受记者采访，详解长途旅客列车售票策略，并给出出行 建议。 列车实行敞开发售，截至开车前共发售172张车票，其中55个候补购票订单成功兑现、兑现车 票81张。 该负责人表示，实践证明，实行"长途优先、兼顾中短途"售票策略是最大限度满足旅客出行刚 性需求、确保铁路运力资源利用最大化的科学选择。长途旅客出行距离长、行程时间长、车次 较少，铁路出行的可替代方案较少，如果长途列车起售时就完全敞开出售短途车票，会直接挤 占长途票额，既让长途旅客权益难以保障，又将造成列车部分区间的席位闲置，降低长途列车 运力资源使用效率。目前全国铁路春运日均开行的运行距离500公里以下的旅客列车占比超 53%，中短途旅客可选择的车次相对较多，同时较长途旅客有较多的替代出行方式。 该负责人表示，春运期间旅客出行意愿强烈，热门车次车票供需矛盾突出。在显示"无票"时， 旅客可以提交候补购票订单。在长途列车车票发售后的动态调整、敞开发售阶段，系统 ...

新华财经北京2月15日电（记者樊曦）记者从中国国家铁路集团有限公司获悉，2月15日是春节假期第一 天，全国铁路预计发送旅客1395万人次，计划加开旅客列车1568列。2月14日，全国铁路发送旅客 1529.9万人次，运输安全平稳有序。 截至2月15日8时，铁路12306（含网站、客户端等）已累计发售春运期间火车票超2.47亿张。从预售情 况来看，15日主要热门出发城市有北京、广州、上海、深圳、成都、武汉、杭州、重庆、西安、郑州； 主要热门到达城市有广州、北京、成都、武汉、郑州、重庆、西安、长沙、上海、杭州；广州至南宁、 香港往返深圳、上海至武汉、北京至太原、广州至武汉、北京至沈阳、深圳至武汉、上海至郑州、北京 至郑州等热门区间客流相对集中。 （文章来源：新华社） 各地铁路部门精心组织旅客运输，强化路地联动，提升站车服务和安全保障水平，保障旅客平安有序温 馨出行。国铁郑州局集团公司全面升级郑州东站智能广播系统，将寻人、列车开检等个性化信息投送至 指定区域，让旅客获取信息更精准高效；国铁济南局集团公司与国网菏泽供电公司密切协作，组织运维 人员对菏泽东站和管内日兰高铁等铁路沿线供电设施进行安全检查，确保出行用电安全 ...

失物招领 智能提速寻物 春运期间，人流密集、遗失物品也在增多。旅客只需通过12306App登记失物信息，相应的工单会立刻同步到车站，工作人员会尽 快联系失主确认信息，匹配成功就会约定领取方式。 增强对特殊群体的关怀力度 自助服务 让候车更从容 比如您过往买票、购物、寄存物品等都要在站内不同的位置奔波，不仅耗时而且容易在偌大的车站里迷路。在服务大厅有一处全 新的"自助服务区"，将原来零散的自助售票机、售货机、寄存柜等整合起来，为您提供"一站式"服务。此外，针对大家关心的"电 量焦虑"，车站还在候车大厅的四个角落均设立了充电吧台，让大家归途不断电。 央视网消息：2月15日，上海虹桥火车站的客流持续高位运行。春运期间，在那里乘车有哪些事项需要特别注意？车站又提供了哪 些特殊服务？ 2月15日是春节假期首日，上海虹桥火车站迎来了一天中的客流高峰。根据铁路部门提供的最新数据，2月15日上海虹桥火车站预 计发送旅客量将达到38.5万人次。2026年春运期间，虹桥火车站在服务细节上不断升级。 铁路服务的温度，不仅是硬件的升级，更体现在对特殊群体的关怀上。首先是老年朋友，可以直接拨打12306铁路客服电话语音购 票，支持现金 ...

该负责人介绍，铁路部门坚持"长短途列车合理分工、始发站兼顾中间站"的原则组织旅客列车开行，其 中，长途列车以满足旅客中长距离的出行需求为主。为了用好长途列车的运力资源，科学合理地满足旅 客购票出行需求，铁路12306对长途列车实行"长途优先、兼顾中短途"的售票策略。 "长途优先"，是指将大部分票额分配给始发站或邻近始发站的车站，优先满足全程出行或出行距离较长 的旅客；"兼顾中短途"，是指通过票额预分和动态调整，为沿线车站分配一定数量的票额，满足中短途 旅客出行需求。 该负责人指出，长途旅客出行距离长、行程时间长、车次较少，铁路出行的可替代方案较少，如果长途 列车起售时就完全敞开出售短途车票，会直接挤占长途票额，既让长途旅客权益难以保障，又将造成列 车部分区间的席位闲置。中短途旅客可选择车次较多，有较多的出行替代方式。 售票 长途车票发售3个阶段 一些网友反映，在购买火车票时，常常会遇到"长途有票、短途无票"的问题。铁路12306技术中心相关 负责人表示，铁路售票策略为"长途优先、兼顾中短途"，长途列车车票发售有3个阶段。今年春运，候 补购票成功率超七成，建议旅客别再"买长乘短"。 策略 长途优先、兼顾中短途 ...

春节假期首日，国铁集团加大运力投放保障旅客顺利返乡。 2月15日，智通财经记者从中国国家铁路集团有限公司获悉，今日是春节假期第一天，全国铁路预计发 送旅客1395万人次，计划加开旅客列车1568列。2月14日，全国铁路发送旅客1529.9万人次，运输安全 平稳有序。 截至2月15日8时，铁路12306（含网站、客户端等，下同）已累计发售春运期间火车票超2.47亿张。从 预售情况来看，今日主要热门出发城市有北京、广州、上海、深圳、成都、武汉、杭州、重庆、西安、 郑州；主要热门到达城市有广州、北京、成都、武汉、郑州、重庆、西安、长沙、上海、杭州；广州至 南宁、香港往返深圳、上海至武汉、北京至太原、广州至武汉、北京至沈阳、深圳至武汉、上海至郑 州、北京至郑州等热门区间客流相对集中。 从余票情况看，2月16日至2月23日青岛至北京，上海至温州、合肥、长沙，广州至重庆、南宁之间余票 充足；连云港、徐州至上海，烟台至北京，北京至济南，武汉至深圳，上海至亳州，杭州至南昌，青岛 至广州，成都至昆明，武汉至郑州之间尚有余票。 各地铁路部门积极应对节前客流高峰，加大运力投放，全力保障旅客节前返乡需求，哈尔滨局集团公司 加开北京、 ...

Core Viewpoint - The article highlights the expected passenger volume and train operations at Shanghai railway stations during the Spring Festival travel rush, indicating a significant demand for travel services [1] Group 1: Passenger Volume - On February 15, the 14th day of the Spring Festival travel period, Shanghai railway stations are expected to send 698,000 passengers [1] - Breakdown of passenger numbers includes: Shanghai Station 178,000, Shanghai Hongqiao Station 385,000, Shanghai South Station 90,000, and Shanghai Songjiang Station 41,000 [1] Group 2: Train Operations - To meet the travel demand, 130 additional passenger trains are planned to be added on February 15, serving destinations such as Hubei, Jiangxi, Central Plains, Anhui, and Xuzhou [1]

Group 1 - The annual Spring Festival travel rush has begun, with a demand for 540 million passenger trips over a 40-day period, highlighting the railway department's commitment to enhancing travel experiences through improved capacity and service quality [1] - During the Spring Festival, the railway department plans to utilize its extensive high-speed rail network and modern railway systems to ensure passenger travel needs are met, with the Shenyang Bureau adding 134 pairs of temporary trains, an increase of 18 pairs from last year, to accommodate daily travel pressures of 30 million passengers [1] - The introduction of new services, such as free limited-time refunds for mistakenly purchased tickets and dedicated phone booking for seniors, aims to address travel difficulties and enhance passenger experience during the Spring Festival [2] Group 2 - The harsh winter conditions in Northeast China pose significant challenges for safe travel during the Spring Festival, with over 8,000 snow removal personnel on standby to ensure smooth operations [3] - The railway sector's commitment to safety and service is evident through various initiatives, including the use of snow-melting heating strips and the implementation of a safety production command platform to manage risks effectively [3] - The dedication of railway workers, who often sacrifice their own family time during the holiday to ensure the safe travel of millions, reflects the spirit of service and commitment to public welfare during this critical period [3]

Core Insights - The national railway is expected to send 13.95 million passengers on the first day of the Spring Festival holiday, with 1,568 additional trains planned to accommodate the demand [1] - As of February 15, over 247 million train tickets have been sold for the Spring Festival travel period, with major departure cities including Beijing, Guangzhou, and Shanghai [3] - The ticket availability is sufficient for several routes, while certain routes still have tickets available, indicating a balanced demand and supply situation [5] Group 1 - The Beijing area is projected to send 810,000 passengers today, with 163 additional trains being added to various destinations [1] - On February 14, the national railway sent 15.299 million passengers, with Beijing sending 857,200 passengers across various stations [7] - The railway department emphasizes that the official ticketing platform is the only authorized channel for purchasing tickets, urging travelers to avoid third-party platforms [7] Group 2 - The railway has implemented enhanced service measures at major stations to manage the high passenger flow, including additional service desks and optimized passenger flow lines [5] - Popular travel routes include Guangzhou to Nanning and Beijing to Shenyang, indicating concentrated passenger traffic on specific corridors [3] - The railway stations are equipped with facilities to assist passengers, including quick entry services and amenities like free charging and hot water [5]

Core Insights - The article highlights the operational efficiency and high passenger volume at Chengdu East Railway Station during the Spring Festival travel season, with 149 million passengers recorded in the previous year, making it the second busiest station in China [1][2]. Group 1: Passenger Flow and Operations - Chengdu East Railway Station is expected to handle approximately 245,000 passengers daily during the Spring Festival, equivalent to the population of a small county [1]. - The station's control room, described as the "nerve center," manages an average of 750 train dispatches daily, with peak times requiring the dispatch of 6 trains per minute [5]. - The station's design allows for a high volume of passengers, with a waiting area of 36,000 square meters accommodating up to 30,000 people per hour during peak times [5]. Group 2: Lost and Found Services - The station has introduced a self-service machine for retrieving lost identification cards, significantly reducing the retrieval time from 3 minutes to 30 seconds [10]. - On average, the lost and found department processes over 74,000 items annually, with peak periods seeing up to 500 items lost in a single day, including more than 100 identification cards [10]. Group 3: Maintenance and Safety - The Chengdu train maintenance depot, referred to as the "land aircraft carrier," conducts thorough inspections of trains after they return from service, ensuring safety and reliability for future journeys [11]. - Maintenance staff perform detailed checks on each train, with one technician walking over 30,000 steps in a night shift to ensure all components are secure and functioning [15]. - The maintenance process includes data recording and analysis to identify any anomalies, contributing to a comprehensive safety protocol [13].

记者从中国国家铁路集团有限公司获悉，2月15日是春节假期第一天，全国铁路预计发送旅客1395 万人次，计划加开旅客列车1568列。2月14日，全国铁路发送旅客1529.9万人次，运输安全平稳有序。 截至2月15日8时，铁路12306（含网站、客户端等，下同）已累计发售春运期间火车票超2.47亿 张。从预售情况来看，今日主要热门出发城市有北京、广州、上海、深圳、成都、武汉、杭州、重庆、 西安、郑州；主要热门到达城市有广州、北京、成都、武汉、郑州、重庆、西安、长沙、上海、杭州； 广州至南宁、香港往返深圳、上海至武汉、北京至太原、广州至武汉、北京至沈阳、深圳至武汉、上海 至郑州、北京至郑州等热门区间客流相对集中。从余票情况看，2月16日至2月23日青岛至北京，上海至 温州、合肥、长沙，广州至重庆、南宁之间余票充足；连云港、徐州至上海，烟台至北京，北京至济 南，武汉至深圳，上海至亳州，杭州至南昌，青岛至广州，成都至昆明，武汉至郑州之间尚有余票。 铁路部门提示，铁路12306是中国铁路唯一官方火车票网络售票平台，致力于为广大旅客提供公平 公正、安全便捷的购票出行服务，从未与任何第三方平台机构开展合作，请广大旅客朋友一定 ...