铁路运输
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硬件“硬核”软件“贴心” 细微之处看春运中实打实安全感与幸福感
Yang Shi Wang· 2026-02-15 06:34
Core Viewpoint - The Shanghai Hongqiao Railway Station is experiencing a peak in passenger flow during the Spring Festival travel season, with an expected passenger volume of 385,000 on February 15, 2023, reflecting ongoing upgrades in service details for the 2026 Spring Festival period [3]. Group 1: Service Enhancements - The station has introduced a new "self-service area" that consolidates various self-service machines for ticket purchasing, shopping, and luggage storage into a one-stop service, improving efficiency and reducing confusion for travelers [6]. - Charging stations have been established in the four corners of the waiting hall to alleviate concerns about battery life during travel [6]. Group 2: Lost and Found Services - A streamlined lost and found process has been implemented, allowing travelers to register lost items via the 12306 App, which will immediately notify station staff to assist in recovering the lost items [7]. Group 3: Support for Special Groups - Enhanced services for special groups include a dedicated phone line for elderly travelers to purchase tickets and additional student discount tickets for recent graduates, providing financial support during their job search [10]. - The combination of hardware upgrades and thoughtful service improvements aims to create a sense of safety and happiness for travelers during the busy Spring Festival period [10].
长途优先,但不建议买长乘短
Xin Lang Cai Jing· 2026-02-15 06:20
Core Viewpoint - The railway ticketing strategy prioritizes long-distance travel while accommodating medium and short-distance needs, with a successful ticketing rate for standby purchases exceeding 70% during the Spring Festival [1][4]. Group 1: Ticketing Strategy - The railway department implements a "long-distance priority, medium and short-distance accommodation" ticketing strategy to effectively utilize long-distance train capacity and meet passenger demand [2]. - Long-distance tickets are primarily allocated to starting stations or nearby stations to ensure that long-distance travelers are prioritized, while a portion of tickets is reserved for medium and short-distance travelers through pre-allocation and dynamic adjustments [2]. Group 2: Ticket Sales Phases - Long-distance ticket sales occur in three phases: 1. Pre-allocation, where 20% of tickets are reserved for nearby stations based on historical passenger data [3]. 2. Dynamic adjustment, where remaining tickets are allocated based on demand and standby purchase situations after the initial sale [3]. 3. Open sale, where any remaining tickets are made available without restrictions on the day before or the day of departure [3]. Group 3: Standby Purchase Success - The railway department encourages short-distance travelers to avoid purchasing long-distance segment tickets and suggests submitting standby orders when tickets are unavailable, with a higher success rate achieved by maximizing the number of date and train combinations [4]. - Since the beginning of the Spring Festival, 12.8 million tickets have been issued through standby purchases, with a success rate of over 70%, of which 51% were short-distance tickets [4].
全国铁路预计今日发送1395万人次,计划加开旅客列车1568列
Xin Lang Cai Jing· 2026-02-15 06:20
春节假期首日,国铁集团加大运力投放保障旅客顺利返乡。 2月15日,智通财经记者从中国国家铁路集团有限公司获悉,今日是春节假期第一天,全国铁路预计发 送旅客1395万人次,计划加开旅客列车1568列。2月14日,全国铁路发送旅客1529.9万人次,运输安全 平稳有序。 截至2月15日8时,铁路12306(含网站、客户端等,下同)已累计发售春运期间火车票超2.47亿张。从 预售情况来看,今日主要热门出发城市有北京、广州、上海、深圳、成都、武汉、杭州、重庆、西安、 郑州;主要热门到达城市有广州、北京、成都、武汉、郑州、重庆、西安、长沙、上海、杭州;广州至 南宁、香港往返深圳、上海至武汉、北京至太原、广州至武汉、北京至沈阳、深圳至武汉、上海至郑 州、北京至郑州等热门区间客流相对集中。 从余票情况看,2月16日至2月23日青岛至北京,上海至温州、合肥、长沙,广州至重庆、南宁之间余票 充足;连云港、徐州至上海,烟台至北京,北京至济南,武汉至深圳,上海至亳州,杭州至南昌,青岛 至广州,成都至昆明,武汉至郑州之间尚有余票。 各地铁路部门积极应对节前客流高峰,加大运力投放,全力保障旅客节前返乡需求,哈尔滨局集团公司 加开北京、 ...
铁路上海站预计今日发送旅客69.8万人次,计划增开旅客列车130列
Xin Lang Cai Jing· 2026-02-15 06:20
Core Viewpoint - The article highlights the expected passenger volume and train operations at Shanghai railway stations during the Spring Festival travel rush, indicating a significant demand for travel services [1] Group 1: Passenger Volume - On February 15, the 14th day of the Spring Festival travel period, Shanghai railway stations are expected to send 698,000 passengers [1] - Breakdown of passenger numbers includes: Shanghai Station 178,000, Shanghai Hongqiao Station 385,000, Shanghai South Station 90,000, and Shanghai Songjiang Station 41,000 [1] Group 2: Train Operations - To meet the travel demand, 130 additional passenger trains are planned to be added on February 15, serving destinations such as Hubei, Jiangxi, Central Plains, Anhui, and Xuzhou [1]
春运邂逅“软服务”,让滚烫年味温暖寒冬
Zhong Guo Jing Ji Wang· 2026-02-15 05:58
Group 1 - The annual Spring Festival travel rush has begun, with a demand for 540 million passenger trips over a 40-day period, highlighting the railway department's commitment to enhancing travel experiences through improved capacity and service quality [1] - During the Spring Festival, the railway department plans to utilize its extensive high-speed rail network and modern railway systems to ensure passenger travel needs are met, with the Shenyang Bureau adding 134 pairs of temporary trains, an increase of 18 pairs from last year, to accommodate daily travel pressures of 30 million passengers [1] - The introduction of new services, such as free limited-time refunds for mistakenly purchased tickets and dedicated phone booking for seniors, aims to address travel difficulties and enhance passenger experience during the Spring Festival [2] Group 2 - The harsh winter conditions in Northeast China pose significant challenges for safe travel during the Spring Festival, with over 8,000 snow removal personnel on standby to ensure smooth operations [3] - The railway sector's commitment to safety and service is evident through various initiatives, including the use of snow-melting heating strips and the implementation of a safety production command platform to manage risks effectively [3] - The dedication of railway workers, who often sacrifice their own family time during the holiday to ensure the safe travel of millions, reflects the spirit of service and commitment to public welfare during this critical period [3]
春节假期首日,北京铁路预计发送旅客81.1万人次
Xin Lang Cai Jing· 2026-02-15 05:21
Core Insights - The national railway is expected to send 13.95 million passengers on the first day of the Spring Festival holiday, with 1,568 additional trains planned to accommodate the demand [1] - As of February 15, over 247 million train tickets have been sold for the Spring Festival travel period, with major departure cities including Beijing, Guangzhou, and Shanghai [3] - The ticket availability is sufficient for several routes, while certain routes still have tickets available, indicating a balanced demand and supply situation [5] Group 1 - The Beijing area is projected to send 810,000 passengers today, with 163 additional trains being added to various destinations [1] - On February 14, the national railway sent 15.299 million passengers, with Beijing sending 857,200 passengers across various stations [7] - The railway department emphasizes that the official ticketing platform is the only authorized channel for purchasing tickets, urging travelers to avoid third-party platforms [7] Group 2 - The railway has implemented enhanced service measures at major stations to manage the high passenger flow, including additional service desks and optimized passenger flow lines [5] - Popular travel routes include Guangzhou to Nanning and Beijing to Shenyang, indicating concentrated passenger traffic on specific corridors [3] - The railway stations are equipped with facilities to assist passengers, including quick entry services and amenities like free charging and hot water [5]
1分钟调度6趟车,一夜走出三万步……三个“没想到”揭秘春运幕后丨新春走基层
Xin Lang Cai Jing· 2026-02-15 05:20
Core Insights - The article highlights the operational efficiency and high passenger volume at Chengdu East Railway Station during the Spring Festival travel season, with 149 million passengers recorded in the previous year, making it the second busiest station in China [1][2]. Group 1: Passenger Flow and Operations - Chengdu East Railway Station is expected to handle approximately 245,000 passengers daily during the Spring Festival, equivalent to the population of a small county [1]. - The station's control room, described as the "nerve center," manages an average of 750 train dispatches daily, with peak times requiring the dispatch of 6 trains per minute [5]. - The station's design allows for a high volume of passengers, with a waiting area of 36,000 square meters accommodating up to 30,000 people per hour during peak times [5]. Group 2: Lost and Found Services - The station has introduced a self-service machine for retrieving lost identification cards, significantly reducing the retrieval time from 3 minutes to 30 seconds [10]. - On average, the lost and found department processes over 74,000 items annually, with peak periods seeing up to 500 items lost in a single day, including more than 100 identification cards [10]. Group 3: Maintenance and Safety - The Chengdu train maintenance depot, referred to as the "land aircraft carrier," conducts thorough inspections of trains after they return from service, ensuring safety and reliability for future journeys [11]. - Maintenance staff perform detailed checks on each train, with one technician walking over 30,000 steps in a night shift to ensure all components are secure and functioning [15]. - The maintenance process includes data recording and analysis to identify any anomalies, contributing to a comprehensive safety protocol [13].
加大运力投放保障旅客顺利返乡 2月15日全国铁路预计发送旅客1395万人次
Yang Shi Wang· 2026-02-15 05:16
记者从中国国家铁路集团有限公司获悉,2月15日是春节假期第一天,全国铁路预计发送旅客1395 万人次,计划加开旅客列车1568列。2月14日,全国铁路发送旅客1529.9万人次,运输安全平稳有序。 截至2月15日8时,铁路12306(含网站、客户端等,下同)已累计发售春运期间火车票超2.47亿 张。从预售情况来看,今日主要热门出发城市有北京、广州、上海、深圳、成都、武汉、杭州、重庆、 西安、郑州;主要热门到达城市有广州、北京、成都、武汉、郑州、重庆、西安、长沙、上海、杭州; 广州至南宁、香港往返深圳、上海至武汉、北京至太原、广州至武汉、北京至沈阳、深圳至武汉、上海 至郑州、北京至郑州等热门区间客流相对集中。从余票情况看,2月16日至2月23日青岛至北京,上海至 温州、合肥、长沙,广州至重庆、南宁之间余票充足;连云港、徐州至上海,烟台至北京,北京至济 南,武汉至深圳,上海至亳州,杭州至南昌,青岛至广州,成都至昆明,武汉至郑州之间尚有余票。 铁路部门提示,铁路12306是中国铁路唯一官方火车票网络售票平台,致力于为广大旅客提供公平 公正、安全便捷的购票出行服务,从未与任何第三方平台机构开展合作,请广大旅客朋友一定 ...
2月15日全国铁路预计发送旅客1395万人次
Ren Min Ri Bao· 2026-02-15 04:07
记者从中国国家铁路集团有限公司获悉,2月15日是春节假期第一天,全国铁路预计发送旅客1395万人 次,计划加开旅客列车1568列。2月14日,全国铁路发送旅客1529.9万人次,运输安全平稳有序。 截至2月15日8时,铁路12306(含网站、客户端等)已累计发售春运期间火车票超2.47亿张。从余票情况 看,2月16日至2月23日青岛至北京,上海至温州、合肥、长沙,广州至重庆、南宁之间余票充足;连云 港、徐州至上海,烟台至北京,北京至济南,武汉至深圳,上海至亳州,杭州至南昌,青岛至广州,成 都至昆明,武汉至郑州之间尚有余票。 ...
客流保持高位运行 长三角铁路计划增开旅客列车325列
Yang Zi Wan Bao Wang· 2026-02-15 03:36
Group 1 - On February 15, the Shanghai Railway Group expects to send 2.88 million passengers, following 3.096 million passengers on February 14, coinciding with the opening of a new railway segment [2] - The group plans to increase train services by adding 325 passenger trains on February 15, including 202 direct trains mainly to regions such as Northeast China, Yunnan, Guizhou, Sichuan, Chongqing, Northwest China, Hunan, Hubei, and Henan [2] - Notably, on February 17 and 18, three temporary trains will be added to the Fuzhou and Xiamen routes, including G435 from Shanghai South to Fuzhou and D4885 from Shanghai South to Xiamen North [2] Group 2 - The Shanghai Railway Group is enhancing service measures to improve Spring Festival travel support, including extending public transport hours and increasing service frequency in cities like Xuzhou, Yangzhou, Suzhou, Jinhua, and Jiaxing [3] - Special services for key passengers are being provided at various stations, including "one-stop" services for elderly, disabled, and pregnant travelers at designated service stations [3] - New food ordering services have been introduced at stations like Hangzhou East and West, allowing travelers to pre-order meals via apps for convenient pickup upon arrival [3] Group 3 - The railway department advises travelers to stay updated on weather conditions and travel service information, emphasizing the importance of adhering to ticketed departure stations to maintain safety and order during peak travel times [4] - There are strict capacity limits on trains, especially high-speed trains, to ensure safe and smooth operations, and passengers are reminded to disembark at their designated stops to avoid overcrowding [4]