《中国民航报》、中国民航网 记者冯智君 报道：2月2日春运启幕以来，揭阳潮汕机场旅客运输量一路 攀升，截至2月14日，机场累计服务旅客57.1万人次。在不到两周时间里，单日旅客吞吐量接连实现4.2 万、4.3万、4.4万、4.5万、4.6万、4.7万人次的六连跳破纪录，火热的出行态势尽显新春消费活力。 随着春节临近，返乡、旅游等出行需求集中释放，航旅市场持续升温，"到广东过大年"出行热潮持续高 涨。揭阳潮汕机场客流如织、运行繁忙，运输生产态势远超预期。据了解，春节9天假期（2月15日-23 日），揭阳潮汕机场预计保障旅客41万人次、航班2983架次，同比分别增长19%、20%。期间，日均旅 客量将突破4.6万人次，出行最高峰日预计出现在2月23日，保障航班达343架次，旅客量有望达4.8万人 次，将再次创下历史单日旅客吞吐量新高，较去年单日最高的4.1万人次足足增长了17%，新春出行高 峰的客流规模再攀新高。 （揭阳潮汕机场供图） 在保障运力的同时，揭阳潮汕机场更以移动值机、便捷中转、方言问询、晚到管家、乐购新春等特色服 务助力旅客顺畅出行，暖心举措屡获旅客好评。机场商业持续"上新"，为旅客打造沉浸式消费体 ...

Core Viewpoint - A Japan Air Commuter aircraft experienced a hydraulic system failure shortly after takeoff, leading to an emergency return to Osaka Itami Airport with 51 people on board, and no injuries were reported [1][3]. Group 1 - The aircraft was scheduled to fly to Tajima Airport in Hyogo Prefecture [3]. - The incident involved a total of 51 individuals, including crew members and passengers [3].

Core Viewpoint - The first Spring Festival travel season after the closure of Hainan Free Trade Port has seen a significant increase in passenger demand, leading to heightened operational challenges for airlines and maintenance teams [1][2]. Group 1: Passenger Demand and Airline Operations - The passenger flow at Haikou Meilan International Airport has surged, with a notable increase in flight frequency during the Spring Festival travel season [1]. - Hainan Airlines plans to increase its overall capacity in the Hainan market by approximately 7% compared to the 2025 Spring Festival, with a significant 31% increase in wide-body flight numbers [1]. Group 2: Maintenance Challenges - The increase in passenger flow and flight operations has raised the demands on aircraft maintenance, requiring strict adherence to safety protocols and operational standards [2][4]. - Maintenance work involves various tasks such as routine checks, component replacements, and system diagnostics, all of which are critical for ensuring aircraft airworthiness [2][4]. - The heightened aircraft utilization during the Spring Festival has compressed maintenance schedules, often requiring technicians to work under tight time constraints [4][5]. Group 3: Safety and Emergency Response - Maintenance personnel face various risks, including extreme weather conditions and high-altitude operations, necessitating a high level of focus and diligence [5][8]. - To address the increased workload during the Spring Festival, companies have established emergency response teams and optimized resource allocation to ensure efficient operations [8].

国际机场旅客排队值机。机场 供图 中新网广东揭阳2月14日电 (记者 方伟彬)记者14日从广东揭阳潮汕国际机场获悉，2月2日春运启幕以 来，该机场旅客运输量一路攀升，截至2月14日，机场累计服务旅客57.1万人次。 据该机场介绍，在不到两周时间里，单日旅客吞吐量接连实现4.2万、4.3万、4.4万、4.5万、4.6万、4.7 万人次的六连跳破纪录，火热的出行态势尽显新春消费活力。 当下，主打体验感强的民俗游热度持续走高，"到最有年味的地方过大年"成为众多游客的新春选择，潮 汕地区凭借浓郁的地方特色和丰富的新春活动，成为热门旅游目的地。来揭阳逛古城寻年味、到汕头看 烟花贺新春、赴潮州品美食享团圆，成为热门旅游线路，古城赏灯赶集、非遗潮式斗舞、穿街走巷探吃 等旅行攻略安排得明明白白，这也为机场带来了源源不断的客流，实现了航空服务与地方文旅的双向奔 赴。 揭阳潮汕 春节临近，返乡、旅游等出行需求集中释放，航旅市场持续升温，"到广东过大年"出行热潮持续高涨。 揭阳潮汕国际机场客流如织、运行繁忙，运输生产态势远超预期。 春节9天假期(2月15日-23日)，揭阳潮汕国际机场预计保障旅客41万人次、航班2983架次，同比分 ...

2月14日，旅客在南京禄口国际机场出行。春节临近，民航迎来客流高峰。据悉，2026年春运期间（2月 2日至3月13日），中国民航旅客运输量预计达9500万人次，日均运输旅客将达到238万人次，日均保障 航班19400班。中新社记者 泱波 摄 2月14日，旅客在南京禄口国际机场出行。中新社 记者 泱波 摄 旅客在南京禄口国际机场出行。中新社记者 泱波 摄 2月14日，旅客在南京禄口国际机场出行。中新社 记者 泱波 摄 2月14日， 2月14日， 旅客在南京禄口国际机场中国东方航空值机柜台办理登机手续。中新社记者 泱波 摄 2月14日， 旅客在南京禄口国际机场中国东方航空值机柜台前办理登机手续。中新社记者 泱波 摄 2月14日， 南京禄口国际机场，旅客走进中国东方航空值机柜台办理登机手续。中新社记者 泱波 摄 2月14日， 旅客在南京禄口国际机场出行。中新社记者 泱波 摄 ...

黑猫大数据中心联合黑猫投诉 【下载黑猫投诉客户端】平台发布《黑猫投诉2025年度机场航司领域投 诉数据报告》，通过投诉数据盘点2025年行业趋势、行业热点问题等，通过投诉数据变化情况回顾行业 消费趋势。 2025年黑猫投诉平台航司投诉量近4.9万件，呈"年初低位、年中攀高至峰值、年末回升"的波动趋势。 二月为全年最低，随后逐月回升，八月和九月投诉量最多，十月大幅回落，年末十一月、十二月又逐步 回升至较高水平。2025年航司投诉量的波动主要受季节性出行需求与运营压力影响：2月因春节后淡季 投诉量最低，随后随暑期旅游高峰及夏季极端天气推动，8月-9月达峰值；10月因暑期结束、国庆后进 入淡季投诉量回落，年末11-12月则因元旦春节临近、出行需求回升及服务压力增大导致投诉量再次上 升。 航空公司投诉典型问题 从投诉问题来看，高额退改费、票价临期跳水、航班取消等问题比较常见。高额退改费让消费者在行程 变动时面临不小的金钱损失，票价临期跳水让提前购票的乘客感到不公平，降低了出行体验。 千元以下投诉占比超六成 航司投诉金额主要集中在1000元以下的低金额区间，随着金额升高，投诉占比逐步下降，高金额投诉占 比较低。航司投诉 ...

Core Viewpoint - The article highlights a heartwarming story involving Eastern Airlines' crew members who went above and beyond to create a memorable experience for a passenger celebrating her mother's birthday during a flight, showcasing the airline's commitment to customer service and emotional connection [1][2][6]. Group 1: Customer Experience - A passenger, Ms. Su, presented a flight log to the crew, sharing her emotional story about wanting to celebrate her mother's birthday in person after years of being apart due to work commitments [2]. - The flight crew was deeply moved by Ms. Su's gesture and decided to prepare a unique "birthday gift package" for her mother, including heartfelt birthday wishes from the entire crew [2][3]. - Ms. Su expressed her gratitude towards the crew, stating that their service felt like a warm sun in winter, illuminating her journey and warming her family's hearts [6]. Group 2: Airline Service Culture - The incident reflects Eastern Airlines' strong service culture, emphasizing the importance of emotional connections and personalized service in enhancing customer satisfaction [1][2]. - The crew's initiative to create a special experience for a passenger demonstrates the airline's commitment to going beyond standard service protocols to foster customer loyalty [2][6].

Core Insights - The article highlights the successful implementation of a smart transfer service platform at Guiyang Airport, which significantly enhances the efficiency and quality of passenger transfer services [1][3]. Group 1: Smart Transfer Service Implementation - Guiyang Airport has adopted the "Civil Aviation Transfer Passenger Service Platform" in collaboration with China Aviation Information Technology, transitioning from manual to intelligent operations for transfer services [1][3]. - The platform addresses previous challenges such as delayed information access, reliance on manual coordination, and low emergency response efficiency [1][2]. Group 2: Key Capabilities Developed - The airport has developed three main capabilities: smart scheduling, precise care for special passengers, and rapid support for tight transfer times [2]. - In smart scheduling, dispatchers can access multi-dimensional data within 30 seconds and issue commands with one click, improving overall processing efficiency by approximately 60% compared to traditional methods [2]. - The platform provides dedicated support for elderly, children, and disabled passengers, ensuring a smooth transfer experience with personalized assistance [2]. Group 3: Impact and Future Prospects - The rapid support mode has successfully assisted over 7,500 passengers with tight transfer times, reducing the minimum transfer time to 16 minutes for same-terminal connections and 45 minutes for cross-terminal connections [2]. - The implementation of this platform is seen as a beneficial exploration for the civil aviation industry, promoting the digital transformation of transfer services and enhancing overall service quality nationwide [3].

Core Viewpoint - The integration of high-speed rail and air travel in Shandong Peninsula is becoming a popular choice for travelers, especially with the upcoming Spring Festival, enhancing convenience and efficiency in transportation [1]. Group 1: Transportation Network Development - The air-rail intermodal service network is increasingly refined, with Qingdao Airport coordinating with railway departments to increase train frequency from Weifang North Station to Qingdao Airport Station to 10 trains daily, achieving a direct travel time of 27 minutes [3]. - The optimization of flight schedules in conjunction with high-speed rail arrival and departure times has led to more frequent connecting flights, facilitating smoother transitions for passengers [3]. Group 2: One-Stop Service Experience - The introduction of city terminal services allows travelers to check in and manage luggage at city stations, enabling a seamless transfer to Qingdao Airport Station, thus providing a "zero-burden" travel experience [3]. - Starting February 2, Qingdao Airport's Weifang North Station city terminal will offer international flight check-in services, making it the first in Shandong Province to handle international travel procedures, further extending the air-rail intermodal service radius [5]. Group 3: Infrastructure and Capacity - The first underground high-speed rail station in Shandong Province, the Qingdao Airport Station on the Jiqing High-speed Railway, operates 30 trains covering multiple cities and connecting to major cities like Beijing, Shanghai, and Nanjing, establishing it as a crucial hub for air and rail transfers in the eastern Jiaodong Peninsula [7]. - During the peak travel season of the Spring Festival, additional staff will be deployed at key positions such as ticketing and platforms to ensure smooth travel for passengers [7].

Group 1 - The core narrative revolves around the farewell of the aircraft B-1836, which has been in service with China Eastern Airlines' Zhejiang branch for twelve years, marking a significant milestone in its operational history [1][2] - The aircraft B-1836 is the first Airbus A320 with sharklets for China Eastern Airlines' Zhejiang branch, having accumulated a total of 36,177 flight hours and 16,170 takeoffs and landings over its service life [2] - The pilot, Xie Chengguang, who initially received the aircraft from Europe, has now transitioned from a novice to an experienced flight instructor, reflecting personal growth alongside the aircraft's operational journey [1] Group 2 - The aircraft will undergo hundreds of inspections, maintenance tasks, and record-keeping to ensure it is returned in good condition after its retirement [2] - The emotional connection between the pilot and the aircraft is highlighted, showcasing a unique bond formed over years of shared experiences in the skies [1][2] - The aircraft has been re-painted with a new livery, symbolizing its transition from a new asset to a seasoned veteran in the fleet [1]