Group 1 - The article emphasizes the importance of effective complaint channels for consumers to protect their rights when businesses harm their legitimate interests [1][2] - Online complaint platforms, such as the 12315 Internet platform, are highlighted for their authority and efficiency in handling consumer complaints related to product quality, false advertising, and price fraud [1][2] - Third-party complaint platforms like Black Cat Complaints are noted for their flexibility and broad coverage across various sectors, allowing consumers to submit complaints easily and prompting businesses to respond under public scrutiny [2][3] Group 2 - Social media platforms are identified as powerful tools for consumers to voice their complaints directly to companies, leveraging the rapid spread of information to prompt corporate responses [2][3] - Industry forums and communities serve as additional venues for consumers to share experiences and exert pressure on companies, potentially leading to industry-wide discussions and improvements [3] - Traditional complaint channels, such as consumer associations and industry regulatory bodies, are recognized for their reliability and ability to mediate disputes effectively, providing professional guidance to consumers [4][6]

Core Insights - The company reported a revenue of RMB 9.456 billion for the six months ending June 30, 2025, representing a year-on-year increase of 53.5% [1] - Adjusted net loss decreased to RMB 330 million, a reduction of 34% compared to the previous year [1] - The total Gross Transaction Value (GTV) reached RMB 11 billion, up 53.6% from RMB 7.1 billion in the same period last year [1] Financial Performance - The company recorded a loss attributable to shareholders of RMB 495 million, which is a decrease of 35.45% year-on-year [1] - Basic loss per share was RMB 1.09 [1] Operational Metrics - The company operated in 163 cities as of June 30, 2025 [1] - Total order volume reached 379.5 million, an increase of 49.0% from 254.8 million in the same period last year [1] - The fleet consisted of over 37,000 customized vehicles deployed in 31 cities [1] Vehicle Sales and User Recognition - Vehicle sales surged from 2,826 units in the first half of 2024 to 7,993 units in the first half of 2025 [2] - The company was rated as having the "best service reputation" among leading shared mobility platforms in China, reflecting high user recognition [2]