Workflow
减肥产品
icon
Search documents
遭遇虚假宣传别慌!这些投诉渠道帮你高效维权
Xin Lang Cai Jing· 2025-11-17 09:22
Core Viewpoint - The article discusses the issue of false advertising in consumer scenarios and provides a comprehensive guide on effective complaint channels to resolve disputes [1][2][5] Group 1: Initial Communication - The first step in addressing false advertising is to communicate directly with the merchant through official customer service channels [1][2] - Examples of communication methods include contacting customer service on e-commerce platforms, visiting physical stores with promotional materials, and calling the merchant's hotline [1][2] - A case is presented where a consumer received a refund after reporting a weight loss product that did not deliver promised results [1] Group 2: Advanced Rights Protection - The 12315 national platform serves as a primary channel for consumer rights protection, offering a structured complaint process with enforceability [2][3] - Consumers can submit complaints via phone or online, and must provide evidence such as promotional screenshots and purchase receipts [2] - A case is highlighted where a training institution was penalized for false advertising after a complaint was filed through 12315 [3] Group 3: Third-Party Complaint Platforms - Black Cat Complaints, a third-party platform, enhances the visibility of complaints, prompting quicker responses from companies [4] - The process involves using a mini-program to submit complaints, with tips on how to effectively describe the issue [4] - Industry-specific complaint channels are recommended for targeted issues, such as tourism and financial products [4] Group 4: Legal Measures - If previous channels fail, legal actions such as filing a lawsuit or arbitration can be pursued [5] - Necessary materials for court include a complaint statement and evidence list, with specific courts designated based on the defendant's location [5] - Collective lawsuits can be initiated for systemic false advertising cases [5] Group 5: Key Principles for Rights Protection - Evidence is crucial at all stages, including saving promotional materials and maintaining records of purchases and communications [5] - Timeliness is emphasized, with a recommendation to act quickly upon discovering false advertising [5] - A strategic approach combining initial communication, formal complaints, and legal action is advised for effective resolution [5]
中消协发布三季度消费投诉情况分析 八类消费投诉热点需注意
Xin Hua Wang· 2025-11-07 12:33
Core Insights - The China Consumer Association reported a total of 536,761 consumer complaints in Q3 2025, marking a year-on-year increase of 7.9% [1] - Complaints related to false advertising, safety issues, and contract problems have seen a significant rise compared to Q3 2024 [1] Group 1: Complaint Trends - The main complaint issues identified include shortcomings in overseas travel platforms, particularly in service delivery and customer support [2] - The rise in complaints about automatic renewal services is attributed to hidden terms, lack of fee reminders, and difficulties in cancellation [3] - There has been a notable increase in complaints regarding power banks, particularly concerning safety certifications and misleading product specifications [3] Group 2: Specific Issues in Travel and Services - Consumers face challenges with travel platforms that fail to assist in refund requests when hotels refuse to cooperate, leading to dissatisfaction [2] - Information on travel platforms is often outdated, resulting in consumers arriving at hotels that are no longer operational or have changed names [2] - The discrepancy between advertised and actual hotel conditions has led to increased consumer frustration [2] Group 3: Automatic Renewal and Product Complaints - Automatic renewal complaints are rising due to the obscured presentation of renewal terms and inadequate notification before charges are made [3] - Consumers report difficulties in canceling subscriptions due to hidden options and unresponsive customer service [3] - Complaints about power banks include issues with non-compliance to safety standards and exaggerated product claims, particularly from smaller brands [3]
中消协:潮玩经济升温 商品质量和售后服务问题引关注
Zhong Guo Xin Wen Wang· 2025-11-07 10:38
Group 1 - The rapid development of the trendy toy economy has led to increased consumer complaints regarding product quality and after-sales service [1] - In the third quarter of 2025, consumer associations in China received 536,761 complaints, a year-on-year increase of 7.9%, resolving 274,427 cases and recovering economic losses of 236 million RMB [1] - Issues with refund policies on trendy toy platforms have been highlighted, where consumers face refusals for refunds even when products have not been shipped or are defective [1] Group 2 - The rise of smart driving technology has become a competitive focus for automotive manufacturers, but there are concerns about the limitations and risks associated with these features [2] - Complaints regarding exaggerated performance claims by some automotive manufacturers and lack of transparency in driving data have been reported [2] - Other complaint hotspots include deceptive marketing in weight loss products, frequent disputes in pet consumption, ongoing issues with automatic renewals, and a surge in complaints related to power bank returns [2]
长沙医美,如何雕琢行业“新颜值”
Sou Hu Cai Jing· 2025-10-30 23:48
Core Insights - The medical beauty market in Changsha has experienced significant growth, with the market size expected to reach 80 billion yuan by 2025, up from less than 3 billion yuan in 2009 and over 50 billion yuan in 2020 [1][2][5] - The industry is currently facing a dichotomy, with a booming market contrasted by the closure of many medical beauty institutions and financial struggles among operators [1][12] - The rise of public hospitals offering medical beauty services has led to a shift in market dynamics, with public institutions gaining market share at the expense of private clinics [12][18] Market Growth and Structure - The medical beauty industry in Changsha began with public hospitals in the 1990s, but the real expansion occurred with the emergence of private medical institutions in the early 2000s [2][3] - By 2020, the number of registered medical beauty institutions in Changsha peaked at around 410, but this number has since decreased to approximately 200 due to market challenges [5][13] - Currently, there are about 370 registered medical beauty hospitals in Changsha, including 17 large specialized hospitals, with over 20,000 practitioners in the city [5][12] Industry Challenges - The private medical beauty sector has seen a slowdown in growth, while public hospitals have been expanding their medical beauty departments [12][18] - Issues such as "black medical beauty" practices, which include unlicensed operations and misleading advertising, have damaged the reputation of private institutions [19][20][23] - Consumer complaints have increased, focusing on poor service outcomes, refund issues, and deceptive marketing practices [20][21][22] Regulatory and Self-Regulatory Measures - The Changsha Medical Beauty Association was established to promote industry standards and combat illegal practices, introducing initiatives like the "Safety Commitment Guarantee Plan" to protect consumer rights [24][25] - The government is enhancing regulatory oversight, with regular compliance training and inspections of medical beauty institutions to ensure adherence to legal standards [26] - The industry is undergoing a restructuring phase, with predictions that only well-established brands and specialized institutions will survive, while those lacking competitive advantages will be eliminated [27]
【光大研究每日速递】20250930
光大证券研究· 2025-09-29 23:06
Group 1 - The "15th Five-Year Plan" will focus on three core themes: technology leadership, boosting domestic demand, and security development. Key policy measures include stabilizing economic growth, enhancing total factor productivity, accelerating AI application, stabilizing manufacturing share, and investing more resources in human capital [4] - The pure bond fund analysis will examine approximately 1,000 pure bond funds, focusing on investor structure, bond types, duration, and leverage to accurately characterize each fund's duration style [4] - In the equity market, the new energy and TMT-themed funds showed superior net value growth, while the pharmaceutical sector continued to decline. There was significant net inflow into domestic stock ETFs, particularly in TMT and large-cap broad-based ETFs [4][5] Group 2 - Freeport has reduced its production guidance for 2025 and 2026 by 20,000 and 27,000 tons respectively, which accounts for 0.9% and 1.2% of global copper production in 2024. There is an expectation for copper prices to rise due to improved air conditioning production in the last quarter of the year [6] - The asphalt operating rate is at its highest level in five years, and the prices of ductile iron pipes and processing fees are at their annual peaks. The steel sector's profitability is expected to recover to historical average levels, with potential PB recovery for steel stocks [6] - The construction materials industry has released a growth stabilization plan that emphasizes quality and efficiency, prohibiting new capacity additions. This plan aims to enhance profitability through coordinated efforts on both supply and demand sides [6] Group 3 - Pfizer's acquisition of Metsera and its next-generation weight loss product portfolio highlights the significant potential and long-term viability of the weight loss drug market. This move underscores the industry's urgent need for next-generation therapies and the competitive landscape in the GLP-1 sector [7]
【医药】巨头加码验证减肥药赛道价值,看好产业链黄金发展期——医药生物行业跨市场周报(20250928)(王明瑞)
光大证券研究· 2025-09-29 23:06
Market Overview - The pharmaceutical and biotechnology index declined by 2.20%, underperforming the CSI 300 index by 3.27 percentage points and the ChiNext index by 2.29 percentage points, ranking 24th among 31 sub-industries [4] - The H-share Hang Seng Healthcare Index fell by 2.79%, lagging behind the Hang Seng Index by 1.01 percentage points [4] Key Insights - Pfizer announced the acquisition of Metsera and its next-generation weight loss product portfolio for approximately $4.9 billion, with additional contingent value rights potentially adding up to $2.25 billion per share based on specific clinical and regulatory milestones [5] - This acquisition follows similar moves by Eli Lilly and Novo Nordisk, highlighting the significant potential and long-term viability of the weight loss drug market, as well as the industry's urgent demand for next-generation therapies [5] - The global GLP-1 research and development competition has entered its "second half," where depth of the supply chain, technological iteration capabilities, and cost control will be critical for success [5] - The commercialization of domestic weight loss drugs is imminent, making sales capabilities a crucial factor for future competitive advantages, with companies that have leading R&D progress and strong sales execution likely to dominate [5] - The entire GLP-1 supply chain is expected to continue its upward trend in market conditions due to sustained demand expansion [5] Investment Strategy - The company emphasizes the need to select investment opportunities structurally, focusing on the core contradiction between payment willingness and payment capability amid complex changes in population structure, policy frameworks, and economic environments [6] - Three main directions are highlighted for investment: support for in-hospital policies (innovative drugs and devices), expansion of public demand (blood products, home medical devices, weight loss drug supply chain), and an upward cycle for overseas sales (heparin, respiratory joint inspections) [7]
巨头加码验证减肥药赛道价值,看好产业链黄金发展期:医药生物行业跨市场周报(20250928)-20250929
EBSCN· 2025-09-29 07:28
Investment Rating - The report maintains an "Overweight" rating for the pharmaceutical and biotechnology sector [5]. Core Viewpoints - The acquisition of Metsera by Pfizer, valued at approximately $4.9 billion, underscores the significant potential and long-term growth prospects of the weight loss drug market, particularly in the GLP-1 segment [2][24]. - The report emphasizes the urgent demand for next-generation therapies, such as oral formulations and multi-target drugs, indicating a competitive landscape in the global GLP-1 research race [2][24]. - The Chinese weight loss drug industry is poised for growth, with a focus on companies that demonstrate strong sales execution and advanced research capabilities [3][24]. Summary by Sections Market Review - The pharmaceutical and biotechnology index fell by 2.20%, underperforming the CSI 300 index by 3.27 percentage points, ranking 24th among 31 sub-industries [1][16]. Key Company Insights - Companies to watch include Innovent Biologics (H), Heng Rui Medicine, Borui Medicine, Zhongsheng Pharmaceutical, Nawei Technology, WuXi AppTec (A+H), and Kelaiying (A+H) as they are expected to benefit from the expanding GLP-1 industry chain [3][24]. Annual Investment Strategy - The report suggests a structural selection of investment opportunities based on payment willingness and ability, focusing on three payment channels: hospital payments, out-of-pocket payments, and overseas payments [25]. - Key areas of interest include hospital policy support for innovative drugs and devices, expanding public demand for blood products, home medical devices, and the weight loss drug industry chain [25]. Company Earnings Forecast and Valuation - The report provides earnings per share (EPS) and price-to-earnings (PE) ratios for key companies, indicating a "Buy" rating for WuXi AppTec and Innovent Biologics, and an "Overweight" rating for Heng Rui Medicine [4]. Market Trends - The global weight loss drug market is experiencing rapid growth, with Pfizer's acquisition of Metsera highlighting the increasing market space associated with obesity-related health issues [28]. - The report notes that the commercialization of domestic weight loss drugs will hinge on sales capabilities and research advancements [3][24]. Important Company Announcements - Recent announcements include clinical trial updates and new drug applications from various companies, indicating ongoing innovation and development within the sector [27]. Financial Data - The basic medical insurance income for the first seven months of 2025 reached 1,684.7 billion yuan, with expenditures amounting to 1,369.7 billion yuan, reflecting the financial landscape impacting the pharmaceutical industry [30]. Price Trends - The report notes a decline in antibiotic prices and stability in cardiovascular raw material drug prices, which may influence the cost structure for pharmaceutical companies [36][43]. Conclusion - The report presents a positive outlook for the pharmaceutical and biotechnology sector, particularly in the weight loss drug market, driven by significant acquisitions and a growing demand for innovative therapies [2][24].
莫让“瘦身”变“伤身”
Ren Min Ri Bao· 2025-08-25 05:43
Core Viewpoint - The weight loss market is experiencing a surge in consumer demand, but it is plagued by false advertising and exaggerated claims, leading to potential consumer traps and health risks [1][2][3] Group 1: Consumer Issues - Many consumers report being misled by exaggerated claims of rapid weight loss, such as promises of losing 10 pounds in a week without diet or exercise [1] - Complaints highlight issues with refund policies and customer service, where consumers are often unable to get refunds despite ineffective products [2][3] - Personal information leaks are common, with some weight loss apps requiring sensitive data that may be misused, leading to harassment or scams [3] Group 2: Regulatory and Legal Concerns - Many weight loss products make claims that violate advertising laws, such as guaranteeing results or safety, which are often misleading [3] - Consumers are advised to carefully review contracts for terms related to service content, effectiveness guarantees, and refund policies to protect their rights [3] Group 3: Expert Recommendations - Experts suggest that weight loss should be approached under the guidance of healthcare professionals, emphasizing the importance of personalized plans and long-term commitment [4] - The National Health Commission has warned against believing exaggerated claims about weight loss products, indicating that many such claims are unfounded [5]
直播间引流卖假货、申请退款即“失联”!最新曝光来了!
Zhong Guo Ji Jin Bao· 2025-08-06 15:09
Core Insights - The report from the China Consumers Association highlights a significant increase in consumer complaints, with a total of 995,971 complaints received in the first half of 2025, representing a year-on-year growth of 27.23% [1][4] - The association resolved 509,655 complaints, recovering economic losses amounting to 452 million yuan for consumers [1] - The report identifies after-sales service issues as the most prominent complaint category, accounting for 26.47% of total complaints [4] Complaint Categories - After-sales service issues are the most common, with internet services, social services, education and training services, sales services, and cultural, entertainment, and sports services being the top five complaint categories [4] - Complaints related to financial services, education and training services, and sales services have seen an increase compared to the first half of 2024 [4] Specific Complaint Trends - There is a notable rise in complaints regarding jade products, particularly related to false advertising during live-stream sales [5] - Common issues include merchants concealing product flaws, misleading quality claims, inducing off-platform transactions, and providing counterfeit certification [5][6] - Merchants often fail to honor after-sales commitments, making it difficult for consumers to return products [6] Targeting Vulnerable Groups - The report indicates a rise in scams targeting elderly consumers, with misleading online promotions, fraudulent in-person sales events, and deceptive live-stream marketing tactics being prevalent [12] - Specific cases illustrate how elderly individuals are misled into purchasing overpriced or ineffective products under false pretenses [12][13] Private Domain Marketing Issues - The rise of private domain marketing has led to increased consumer complaints, with merchants using deceptive advertising to lure customers into private transactions [14] - Issues include evading platform regulations, lack of transaction records, and poor product quality, leading to challenges in consumer rights protection [15] Additional Consumer Issues - The report also addresses various other consumer issues, including logistics and after-sales service for air conditioning, emotional consumption products, online agricultural product purchases, and refund problems for concert tickets [16]
防止“减肥神药”伤害健康
Jing Ji Ri Bao· 2025-07-20 22:15
Core Viewpoint - The rise of weight management discussions in 2025, termed the "National Healthy Weight Management Year," highlights the prevalence of misleading weight loss products and the associated health risks [1][2]. Group 1: Industry Concerns - The market is flooded with advertisements for weight loss drugs that promise significant results without diet or exercise, such as "lose 20 pounds a month without effort" [1]. - Many weight loss products sold online contain banned substances, posing serious health risks to consumers [1]. - The issue of "miracle weight loss drugs" reflects a public misunderstanding of weight management, necessitating improved health education [2]. Group 2: Regulatory and Market Response - There is a need for a dual approach to address the chaos surrounding weight loss products: blocking the source of misinformation and improving public awareness [1]. - Regulatory bodies are increasing efforts to combat problematic products, while e-commerce and social media platforms must take responsibility for illegal products [1]. - Utilizing big data technology to gather consumer complaints and reviews can help identify potential risk products in the market [1]. Group 3: Public Health Education - Strengthening public health education is essential to promote scientific weight loss knowledge and encourage healthy lifestyle choices [2]. - The "Weight Management Year" initiative emphasizes that maintaining a healthy weight is a core indicator of overall health, urging the public to adopt scientific principles in weight management [2].