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一键下单的时代,他们选择“一管到底”
Zhong Jin Zai Xian· 2025-11-24 10:38
"奶奶,这个空调可以用语音控制,叫'小美小美'就能调温度。"昆明永昌店管家钱玉刚又一次来到刘奶 奶家,耐心地为她演示操作,这已经是他这个月第三次上门了。起初,刘奶奶几乎每周都会打来电话, 语气有些着急:"小钱啊,我家这个空调又不会调了""电视怎么又没信号了"。每次接到电话,钱玉刚都 会上门查看。奇怪的是,这些电器问题往往在他到场后都"不治而愈"——空调遥控器只是电池装反了, 电视只是不小心按到了信号源切换。 去的次数多了,钱玉刚渐渐明白:"其实很多时候,老人说电器'不会用'或'有问题',只是想找人说说 话。"自那以后,钱玉刚和店里的管家们心照不宣地达成默契,下班路过时,会顺便上门看望;店里不 忙时,会轮流去陪老人说说话。 "不是卖完家电就结束,而是服务刚刚开始。"在这个流行"一键下单、一锤子买卖"的时代,依然有人在 坚守深度服务的理念。这个冬天,苏宁易购正通过"家电管家",构建出一套"建档追踪"式的全周期1V1 服务模式,以暖心、贴心的方式与顾客建立超越交易的信任,实现长期陪伴。 "巫姐,今天外面真冷,多亏你推荐的取暖器,宝宝房间暖和又不干燥。"初冬的午后,李女士给苏宁易 购家电管家巫贝珍发来这样一条消息。这 ...
懂方言,能补水!今冬取暖器卷出新高度
Zhong Jin Zai Xian· 2025-11-18 09:04
Core Insights - The heating appliance market is undergoing significant transformation driven by technological innovation and consumer demand for enhanced comfort and health [1][3][4] - Suning.com has launched a "Warm Winter Subsidy" plan to promote popular heating products and improve service offerings, including a 365-day exchange policy and rapid delivery [1][6] Group 1: Market Trends - The demand for heating appliances has shifted from basic heating to a focus on comfort, health, and emotional connection during winter [1][3] - Smart features are becoming mainstream in heating appliances, providing convenience and safety, such as remote control and automatic temperature adjustment [3][4] Group 2: Product Innovations - New heating products integrate home aesthetics and advanced technology, such as realistic flame effects and multifunctional heating tables that enhance family interaction [3][4] - Health-focused features are being introduced, including air purification and humidity control, addressing common user complaints associated with traditional heaters [4] Group 3: Consumer Engagement - Suning.com is actively engaging consumers with diverse pricing strategies and promotional offers, including products priced at 89 yuan for rapid heating and 299 yuan for humidifying oil heaters [6] - The company is leveraging platforms like Meituan and Douyin for convenient ordering and fast delivery, enhancing the overall consumer experience [6]
飙升110%!气温“断崖式”下跌,这些消费热热热
Sou Hu Cai Jing· 2025-11-17 13:37
冷空气昨晚来到成都 伴随着降雨和大风天气的加持 今早真是冷意十足 在大家裹紧外套的同时 城市的"暖消费"悄然走热 从火锅店到围炉煮茶 从线上取暖设备到商场保暖服饰 一股"暖经济"的消费热流 正随气温下降而悄然涌动 客流增长四成 火锅店、茶馆预订爆满 "这两天的晚市,排队时间比平时长了半小时左右。"店长陈先生指着门口新增加的等位区说道。11月16日下午4点半,望平街一家火锅店门口,虽然离晚 市营业还有半小时,但已有顾客提前到店等候。 ▲望平街一家火锅店堂食位置已坐满 洪女士的购物车反映了成都人在降温后的消费趋势。据苏宁易购最新数据显示,10月下旬以来,成都受气温骤降影响,取暖类家电销售额同比增长 110%,位列全国第二,其中取暖器成为最受欢迎的品类之一。 前台服务员一边接听接连不断的预订电话一边记录,"今天已经有20多个预订,比上上周同期多了快一倍。"前台服务员告诉小布:"天气转冷,暖身的菜 品就特别受欢迎,我们适当增加了红糖糍粑等暖身甜品的备货量,还推出了羊汤等应季汤品。"下午4点半,小布在店里看到,门店内约有三分之二的桌子 已经坐满。 望平街的茶馆里,下午3时已座无虚席。"这周开始,每天下午都是满座,周末的 ...
【新华解读】态势稳、韧性强——解读前10个月我国外贸进出口数据
Xin Hua She· 2025-11-07 15:12
Core Viewpoint - China's foreign trade demonstrates strong resilience in the face of external shocks, with a total import and export value of 37.31 trillion yuan in the first ten months of the year, reflecting a year-on-year growth of 3.6% [1] Group 1: Trade Performance - In October alone, the total import and export value reached 3.7 trillion yuan, marking a growth of 0.1% [1] - Cumulative growth rate slightly decreased by 0.4 percentage points compared to the first nine months, yet monthly imports and exports have maintained growth for nine consecutive months, indicating a stable growth trend in foreign trade [1] Group 2: Supply and Demand Factors - The strong performance of China's foreign trade is attributed to both supply and demand factors. On the supply side, the country is accelerating the development of new productive forces, with new technologies and products emerging, enhancing innovation levels and stimulating foreign trade growth potential [1] - On the demand side, global consumers continue to show strong demand for quality products from various countries, particularly benefiting from the Belt and Road Initiative, which creates favorable conditions for exports [1] Group 3: Export Structure and New Drivers - The structure of foreign trade products is continuously optimizing, with exports of electromechanical products reaching 13.43 trillion yuan, a year-on-year increase of 8.7%, contributing 5.2 percentage points to overall export growth [2] - New products, including green products like electric locomotives and wind turbine generators, have seen double-digit growth rates, indicating a shift towards new, intelligent, and green trade dynamics [2] Group 4: Trade with Belt and Road Countries - In the first ten months, trade with Belt and Road countries totaled 19.28 trillion yuan, growing by 5.9%. ASEAN remains China's largest trading partner, with a year-on-year growth of 9.1% [3] - Imports from Latin America, Africa, and Central Asia have also increased, with growth rates of 1%, 5.2%, and 23.7% respectively [3] Group 5: E-commerce and New Business Models - The acceleration of new business models, particularly in cross-border e-commerce, has become a significant driver of foreign trade growth, with an estimated import and export value of approximately 2.06 trillion yuan in the first three quarters, reflecting a year-on-year increase of 6.4% [3] - Major e-commerce platforms are actively seizing overseas opportunities, with a significant volume of cross-border e-commerce goods being exported [3] Group 6: Policy Support and Future Outlook - Recent policies, including the signing of the upgraded China-ASEAN Free Trade Area 3.0 agreement and the issuance of the first special policy document on green trade, are expected to promote trade innovation and international cooperation [4] - These initiatives are anticipated to provide strong support for the stable development of foreign trade in the next phase [4]
态势稳、韧性强——解读前10个月我国外贸进出口数据
Xin Hua Wang· 2025-11-07 15:08
Core Insights - China's foreign trade demonstrates strong resilience despite external shocks, with a total import and export value of 37.31 trillion yuan in the first ten months of the year, reflecting a year-on-year growth of 3.6% [1] - The monthly import and export value in October reached 3.7 trillion yuan, showing a slight increase of 0.1% [1] - The overall growth rate has slightly decreased by 0.4 percentage points compared to the first nine months, but the monthly trade has maintained growth for nine consecutive months, indicating a stable growth trend in foreign trade [1] Group 1: Trade Performance - In the first ten months, China's exports of electromechanical products reached 13.43 trillion yuan, growing by 8.7%, contributing 5.2 percentage points to overall export growth [2] - New products, including "new three samples," railway electric locomotives, and wind power generators, have seen double-digit growth in exports [2] - The manufacturing sector is increasingly expanding into emerging markets, with a more diversified trade partner landscape [2] Group 2: Belt and Road Initiative - Trade with countries involved in the Belt and Road Initiative totaled 19.28 trillion yuan, marking a growth of 5.9% [3] - ASEAN remains China's largest trading partner, with a year-on-year growth of 9.1% in trade with the region [3] - Imports from Latin America, Africa, and Central Asia have increased by 1%, 5.2%, and 23.7%, respectively [3] Group 3: E-commerce and New Business Models - The rise of new business models and e-commerce is becoming a significant driver of foreign trade growth, with cross-border e-commerce exports reaching approximately 2.06 trillion yuan in the first three quarters, a year-on-year increase of 6.4% [3] - Major e-commerce platforms are actively seizing opportunities to expand overseas, particularly during promotional events like "Double 11" [3] Group 4: Policy Support and Future Outlook - Recent policies, including the signing of the upgraded China-ASEAN Free Trade Area 3.0 agreement and the issuance of the first special policy document on green trade, are expected to support trade innovation and international cooperation [4] - The "14th Five-Year Plan" emphasizes market diversification and the integration of domestic and foreign trade, which will further bolster the stability of foreign trade development [4]
冬季消费陷阱多?这份“投诉地图”请收好
Xin Lang Cai Jing· 2025-11-06 03:14
冬日的氛围里,消费本该是增添温暖与欢乐的事儿。街头巷尾热气腾腾的小吃摊,商场里琳琅满目的冬 装,还有那充满诱惑的冬季旅游宣传,都让我们忍不住掏出钱包。然而,现实可能要面对一些突发状 况,想象一下,你满心欢喜地在寒风中挑了一件厚实的羽绒服,商家信誓旦旦地说能抗零下二十度的低 温。可当你穿上它走在冬日的街头,却被寒风轻易穿透,冻得瑟瑟发抖。又或者,你计划了一场温馨的 冬季温泉之旅,在网上预订了高档的温泉酒店,满心期待着在热气腾腾的温泉中放松身心。可到了地方 才发现,温泉水浑浊不堪,还散发着异味,根本无法泡澡。还有那在网上抢购的冬季热门景点门票,到 了景区却被告知无法使用,而商家却以各种理由拒绝退款。这些场景,是不是让你觉得冬季消费的美好 幻想瞬间破灭? 权威之盾:全国12315为你撑腰 在冬季消费维权 【下载黑猫投诉客户端】的战场上,全国12315就像一座坚实的堡垒。它是国家市场监 督管理总局打造的权威投诉渠道,无论你在冬季消费中遇到什么问题,都能在这里找到解决的希望。 当你在商场购买到质量不合格的保暖用品,比如电热毯不发热、暖手宝漏液,只需拨打12315热线电 话,电话那头的工作人员会耐心倾听你的遭遇,并详细记 ...
从“造什么卖什么”到“要什么造什么”,双11家电供应链柔性升级
第一财经· 2025-10-28 14:35
Core Viewpoint - Despite predictions of a decline in the home appliance market sales during this year's Double 11, e-commerce platforms and leading home appliance companies are striving to meet diverse consumer demands through enhanced product customization partnerships, supported by advancements in smart manufacturing [3][4]. Group 1: Market Dynamics - The sales forecast for the home appliance market during Double 11 is expected to decline year-on-year, prompting companies to innovate and adapt [3]. - Gree Electric's domestic e-commerce business head indicated that the promotional period for Double 11 is longer this year, suggesting ample opportunities remain [3]. - Gree has partnered with JD.com to launch customized products, including the "Little Cool God" air conditioner, and has also collaborated with Tmall and Douyin for product customization [3][4]. Group 2: Product Customization Efforts - JD.com has strengthened its collaboration with Gree for product customization, achieving cumulative sales of 130,000 units for the AI Energy-Saving Prince air conditioner [4]. - JD.com is also working with other brands, such as Meibang, to offer diverse product options, including the "Wind God Eye" air conditioner [4]. - Gree's market director stated that the company will tailor different products for various channels to adapt to changing consumer structures and price segments [4]. Group 3: Market Penetration Insights - Air conditioner penetration in urban areas is high, with approximately 146 units per 100 households, while rural areas, particularly in Northeast China, show much lower penetration rates of about 20 units per 100 households [4]. - Products priced below 2,100 yuan account for nearly half of the market share, indicating a shift in market structure [4]. Group 4: Challenges in Customization - A significant challenge in product customization is aligning brand perceptions with consumer data, as many brands may not recognize emerging consumer needs identified by JD.com's data analysis [5]. - Matching product performance with cost remains a critical hurdle in the customization process [5]. Group 5: Smart Manufacturing Advancements - The enhancement of smart manufacturing capabilities is providing more opportunities for product customization [6]. - Gree's smart manufacturing base in Zhuhai, with a total investment of 15 billion yuan, aims to produce 12.3 million units annually, with plans to double the number of automated production lines [6]. - The integrated smart manufacturing aims to address issues such as low efficiency in manual assembly and challenges in quality control and logistics [6].
从“造什么卖什么”到“要什么造什么” 双11家电供应链柔性升级
Di Yi Cai Jing· 2025-10-28 14:09
Group 1 - The core viewpoint of the articles highlights the challenges and strategies in the home appliance market during the Double 11 shopping festival, with a focus on product customization and smart manufacturing as key drivers for sales stability [1][2]. - Gree Electric's collaboration with major e-commerce platforms like JD.com and Tmall aims to introduce customized products, such as the "Little Cool God" air conditioner, to meet diverse consumer needs [1][2]. - JD.com has reported significant sales of customized products, with 130,000 units of the AI Energy-Saving Prince air conditioner sold, indicating a strong market response to tailored offerings [1]. Group 2 - The penetration rate of air conditioners in urban areas is high, with approximately 146 units per 100 households, while rural areas, particularly in Northeast China, show much lower penetration at about 20 units per 100 households [2]. - Gree Electric plans to customize products for different sales channels to adapt to changing consumer structures and price segments, ensuring high-quality offerings across various price points [2]. - The enhancement of smart manufacturing capabilities is enabling more flexible and efficient product customization, addressing challenges such as low assembly efficiency and quality control [3]. Group 3 - Gree's smart manufacturing base in Zhuhai, with an investment of 15 billion yuan, aims to produce 12.3 million units annually, showcasing the company's commitment to automation and efficiency in production [3]. - The integration of automated production lines is expected to double within the year, further improving the manufacturing process and addressing logistical challenges [3].
从“造什么卖什么”到“要什么造什么”,双11家电供应链柔性升级
Di Yi Cai Jing· 2025-10-28 13:28
Group 1 - Despite predictions of a decline in the home appliance market sales during this year's Double 11, e-commerce platforms and leading home appliance companies are striving to meet diverse consumer demands through enhanced product customization partnerships [2] - Gree Electric's domestic e-commerce business head stated that the promotional period for Double 11 is relatively long, indicating that there are still many opportunities ahead [2] - Gree has collaborated with JD.com to launch customized products, including the "Little Cool God" air conditioner, and has also partnered with Tmall and Douyin for customized offerings [2] Group 2 - Air conditioning is widely popular in urban areas, with a penetration rate of approximately 146 units per 100 households, but remains low in rural areas, particularly in Northeast China, where the rate is about 20 units per 100 households [3] - Gree Electric's market director mentioned that the company plans to customize different products for various channels to adapt to changing consumer structures and provide high-quality products across all price segments [3] - The improvement in smart manufacturing capabilities has opened up more possibilities for product customization [3][4] Group 3 - The integrated smart manufacturing aims to address issues such as low efficiency in manual assembly, inefficiencies in switching between small orders of various products, challenges in post-production quality control, and difficulties in precise logistics [4] - The Gree air conditioning smart manufacturing base, established in 2020 with a total investment of 15 billion yuan, is expected to produce 12.3 million sets annually, with plans to double the number of automated production lines within the year [3]
雅艺科技(301113) - 301113雅艺科技投资者关系管理信息20250917
2025-09-17 11:20
Group 1: Company Performance and Strategy - The company experienced a revenue decline in 2022 and has since focused on new products and channels, particularly cross-border e-commerce, to enter new growth paths [2] - The primary revenue source is the U.S. market, with online sales less affected by tariff policies compared to offline clients [2] - The new factory has a capacity of approximately 860,000 sets, with a current utilization rate of 30% to 40% [2] Group 2: Market and Competitive Position - The company's competitive advantages include rapid product iteration, an expanding product range, and deep market segmentation [2] - The core competitive point lies in product design and the ability to create products that align with U.S. and European market preferences [2] - The company has a significant advantage in mold inventory, allowing for cost-effective new product development [2] Group 3: E-commerce and Future Growth - Online sales accounted for 72.91% of revenue in the first half of 2025, primarily from self-owned brands [2] - The company aims to expand its e-commerce operations as a core strategic direction, with expectations for increased capacity utilization if sales succeed [7][18] - The anticipated profit growth from cross-border e-commerce is expected to materialize gradually, with price adjustments planned for 2025 [23] Group 4: Challenges and Responses - Tariff fluctuations have led to some clients considering moving orders abroad, but complex products are still likely to return to the company [6][12] - The company has opted against overseas factories due to variable tariff policies, long investment cycles, and complex operating environments [4][5] - The company plans to optimize advertising, warehousing, and logistics costs to improve profit margins [23] Group 5: Market Trends and Product Development - The market space is expanding beyond traditional products, with the company diversifying into various outdoor categories [24] - Year-on-year revenue growth of 32.28% was reported for the first half of the year, with expectations for continued growth in the second half [24] - The company’s product line includes outdoor heating solutions, barbecues, and furniture, catering to diverse consumer needs [24]