根据时代财经统计，这4个云仓分别位于广州花都、温州乐清、镇江京口和成都新都，而在近一个月 内，山姆全国至少新增了7个云仓，这让沃尔玛中国"云仓+极速达"模式的即时零售网络规模进一步 逼近500个仓库。 19号商研社 . 看透消费，看透你。互联网新闻信息服务许可证编号：44120230006 本文来自微信公众号： 19号商研社 ，作者：陈泽旋，编辑：黎倩，题图来自：视觉中国 当仓储量贩超市的即时零售业务迅猛发展，骑手面临的困境不是超速，而是超载。 近期，山姆又有4个前置仓"云仓"在全国多地集中开业，与云仓配套的"一小时极速达"配送服务同步 落地。 以下文章来源于19号商研社 ，作者陈泽旋 李明曾在一个中部省会城市做了两年山姆"极速达"骑手，该配送服务由达达秒送提供，但达达秒送又 将配送服务分包给了第三方，因此李明实际上是分包商的员工。 对于"极速达"骑手超载的原因，李明了然于心，因为他也曾是超载的一员。 山姆商品多为家庭囤货装，客单价远高于普通商超，这使得其订单天然带有数量多、体积大、重量沉 的特点，而"极速达"满99元免15公斤首重运费的规则，进一步促使会员为节省配送费，选择合并订 单或多买凑单，加剧了订单的 ...

Core Viewpoint - Costco's recent launch of its city-wide delivery service has led to disappointment among members due to poor service quality and delivery issues, raising concerns about its competitiveness against rivals like Sam's Club [4][6][9]. Delivery Service Experience - Members have expressed dissatisfaction with the delivery service, citing issues such as lack of ice packs for frozen items and delayed delivery times, which have led to food spoilage [4][6]. - A member's experience highlighted that while Sam's Club offers a more efficient delivery service, Costco's delivery system appears to be underdeveloped and reliant on third-party services [6][7]. Comparison with Competitors - Sam's Club has established a more robust delivery system since entering China earlier, utilizing partnerships with local delivery services to enhance customer experience [7][11]. - Costco's delivery options include various pricing structures, but the overall experience has not met member expectations, especially when compared to competitors who offer free or faster delivery [8][10]. Market Position and Challenges - Costco has only seven stores in China, which contributes to higher delivery costs and limits its ability to compete effectively in the market [10]. - The company is perceived to be lagging in adapting to local market demands and improving its e-commerce capabilities, which could jeopardize its membership retention [9][11].

Core Viewpoint - Costco's recent launch of its city-wide delivery service has led to disappointment among members, highlighting issues with delivery speed, food quality, and customer service compared to competitors like Sam's Club [1][2][6] Delivery Service Experience - Members have reported slow delivery times, with some orders taking up to half a day to arrive, and inadequate packaging for perishable items, leading to food spoilage [1][5] - Costco's delivery options include "immediate delivery" and "scheduled delivery," both costing 20 yuan, which some members find unappealing given competitors' free or faster delivery services [5][6] Comparison with Competitors - Sam's Club has established a more efficient delivery system, having partnered with strong local partners and offering a "1-hour express delivery" service since 2018, which has contributed to its competitive edge [4][7] - Other competitors like Hema and Dingdong have also successfully implemented superior delivery services, reshaping consumer shopping habits [4][7] Challenges in E-commerce Strategy - Costco's e-commerce strategy has been slow to develop, relying initially on third-party services and only recently moving towards self-operated delivery systems [3][6] - The company currently lacks a dedicated customer service platform for e-commerce, leading to confusion and dissatisfaction among members regarding order fulfillment and returns [3][6] Market Position and Future Outlook - With only seven stores in China, Costco faces high delivery costs, which is reflected in its pricing strategy for delivery services [7] - The company needs to adopt more effective e-commerce practices and learn from local competitors to improve its market position and member satisfaction [7]

不少会员在试用 Costco 近期上线的全城配服务后，流露出失望的情绪。 "上海最快只能半日达，中午11点半下单，下午6点才送到，地图上看配送来回倒腾，最近这么晒的天气，袋子里甚至没有冰袋，我的冻虾已经发红了， 这不是在糟蹋食物吗？"家住长宁、碰上堵车开了1个多小时到达 Costco 上海闵行店的 Alice 准备找店员理论。 会员对 Costco 的信任，因缺失的冰袋和保温箱而有部分流失。 作者 | 彭倩 编辑 | 乔芊 "Costco 全城配是来劝退会员的吗？" 她发现，走进这家 Costco 中国内地的线下首店，看不到任何与配送服务相关的信息，哪怕大老远跑来门店向线下店员咨询情况，对方的回复则是：不 是一套系统，不太清楚线上的事情。但线上客服并未告知如何退货，售后退货的问题一时卡在原地。 对比之下，山姆的服务显得省心许多。上周五，她照例在下班前购买了一次山姆的冻品，"极速达"送到家门口只花费了1个小时，下班后她临时选择去打 球，当天晚上到家已经11点左右，山姆保温袋里的冰袋和冷冻食物都还好好的。 当会员超市"免费配送"、"小时达"在中国已是司空见惯，Costco "满足299元门槛还要收费"，"最快半日 ...