fudi发力即时配送的缘起也有迹可循，线上渠道已成为会员制超市业绩增长的重要引擎。沃尔玛近期发布的第三季度财报显示，其中国区三季度净销售额达 61亿美元，同比增长21.8%，可比销售额增长13.8%，增速显著高于全球平均水平。沃尔玛首席财务官John David Rainey在财报发布会上强调，中国市场的强 劲表现主要得益于山姆会员店的持续发力以及电商业务超30%的高速增长。 F RILLIA 量 STAN 1195 8 T a 200 A 6 ® r = l 2 11 21 EFF THE fudi 11 会员制超市在激烈比拼供应链能力的同时，快速履约也成为拓展市场的关键。近日，北京本土会员超市品牌fudi宣布与京东秒送达成战略合作，为线上业务 寻求增量。沃尔玛近日也发布了2025财年第三季度财报，中国市场保持增长，线上业务持续引领整体业绩上扬。从商品力的持续打造到配送到家的服务，会 员制超市正在进入新一轮的竞争周期。 fudi发力线上业务 定位于高客单价、大体量的会员制超市，在线上领域也展开了较量。近日，fudi与京东秒送达成战略合作，双方打通线上配送服务、会员体系、供应链与未 来生态共建通道。据悉，这是 ...

Core Viewpoint - The article discusses the recent backlash against Sam's Club due to its app redesign, which has made the shopping experience more complicated for users, leading to dissatisfaction among long-time customers [4][5][9]. User Experience and App Redesign - The recent app update changed product images from straightforward real-life photos to more stylized "artistic" images, making it harder for users to quickly assess products [6][8]. - Users have expressed frustration on social media, indicating that the app has become less user-friendly and that essential product information is now harder to find [9][13]. Management Changes and Brand Perception - The appointment of Liu Peng, a former Alibaba executive, as the new president of Sam's Club has led to speculation about the brand becoming more like Alibaba's Hema supermarket [10][11]. - There is a growing concern that Sam's Club is straying from its original value proposition of being a premium membership store that offers high-quality products at competitive prices [15][18]. Product Quality and Pricing Issues - Customers have reported that frequently purchased items have been removed from shelves, replaced by products that are perceived as lower quality [19]. - Price increases have been noted, with some products now being more expensive than similar items available on e-commerce platforms, raising questions about the value offered by Sam's Club [21][26]. Supply Chain and Expansion Challenges - The rapid expansion of Sam's Club has raised concerns about its supply chain capabilities, leading to potential compromises in product quality as suppliers face cost pressures [31][32]. - The company has shifted its strategy from slow, focused growth in major cities to a more aggressive expansion into lower-tier cities, which may strain existing resources [40][44]. Future Outlook - Despite the current challenges, there is potential for Sam's Club to adapt and improve, especially with the new leadership aimed at enhancing operational capabilities [45][46]. - The company faces the challenge of balancing the experience of existing members with the need to attract new customers, as public scrutiny of its changes intensifies [47][48].

Core Viewpoint - The recent app redesign of Sam's Club has sparked significant backlash from users, indicating a disconnect between the company's changes and customer expectations [6][10][12]. User Experience and Feedback - The app's visual update has made it more aesthetically pleasing but less user-friendly, leading to frustration among long-time users who find it harder to access essential product information [8][10]. - Users have expressed concerns that Sam's Club is losing its identity as a membership-based store that offers high-quality, value-for-money products [12][14]. Product Availability and Pricing - There have been complaints about the removal of frequently purchased items and the introduction of products that are perceived as lower quality, which undermines the store's reputation as a professional buyer [14][16]. - Price increases on certain products have been noted, with some items becoming more expensive than similar offerings on e-commerce platforms, raising questions about the value proposition for members [16][18]. Supply Chain and Expansion Challenges - The rapid expansion of Sam's Club has put pressure on its supply chain capabilities, leading to potential compromises in product quality as suppliers may cut corners to maintain profitability [26][31]. - The company has shifted its strategy from slow, focused growth in major cities to a more aggressive expansion into lower-tier cities, which presents both opportunities and challenges in maintaining product quality and customer satisfaction [27][29][31]. Management and Strategic Direction - The appointment of a new president from Alibaba has led to speculation about the direction of Sam's Club, with concerns that it may adopt practices similar to those of Alibaba's Hema [10][31]. - The company faces the challenge of balancing the maintenance of existing customer experiences while attracting new members, which is increasingly scrutinized in the digital age [31].

Group 1 - The core issue revolves around the recent update of the Sam's Club app, which has faced backlash from members due to overly beautified images, hidden ingredient lists, and a complicated user interface, leading to discussions about membership cancellations [1] - Members have reported discrepancies between the images and actual products, particularly in fresh produce and meat sections, where AI-enhanced images and cooked food pictures were used instead of raw items [1] - Key information such as supplier details has been obscured, and there are inconsistencies in product descriptions, with some items labeled as "domestic" while images indicate they are "imported" [1] Group 2 - As a membership-based supermarket under Walmart, Sam's Club has been rapidly expanding in China, with nearly 60 stores in over 30 cities as of October 27, and plans to open about five more by the end of the year [2] - Membership numbers have been increasing, with stable renewal rates and activity levels, while e-commerce business accounts for over 50% of sales [2] - The company faces challenges in maintaining product quality and service experience amid its rapid expansion, as evidenced by previous controversies regarding product selections and quality control [2]

Core Viewpoint - The recent updates to the Sam's Club app have sparked significant backlash from users, who feel that the brand has strayed from its original values of simplicity and reliability, leading to confusion and distrust among its members [1][9][13]. Group 1: App Changes and User Experience - The Sam's Club app has undergone a major redesign, replacing its previously clear and straightforward product images with overly edited, high-saturation photos, which has led to user frustration regarding the inability to assess product freshness [1][9]. - Key product information such as ingredient lists, origin, and expiration dates have been buried in secondary pages, making it more difficult for users to make quick purchasing decisions, contradicting the brand's promise of efficiency for its members [3][9]. - The introduction of new payment features, while convenient, has raised concerns that Sam's Club is adopting e-commerce strategies that may dilute its core value proposition of a streamlined shopping experience [4][9]. Group 2: Leadership and Strategic Direction - The appointment of Liu Peng, a former Alibaba executive, as the new president of Sam's Club China has led to speculation about a shift in strategy towards a more e-commerce-oriented approach, which may not align with the brand's traditional membership model [6][8]. - Liu's background in expanding e-commerce may bring valuable insights, but the fundamental differences between platform-based retail and membership-based retail could pose challenges for the brand's identity [7][8]. Group 3: Customer Sentiment and Brand Trust - Long-time members express anger over the perceived decline in product quality and the introduction of lower-tier brands, which undermines the trust that has been built over the years [11][13]. - The brand's shift towards a more promotional and visually-driven marketing strategy, akin to that of competitors like Hema, has led to fears that it is losing its unique selling proposition of reliability and straightforwardness [11][13]. - The core issue is that while brands can evolve, they must not lose their foundational principles; otherwise, they risk alienating their loyal customer base [13].

Core Viewpoint - Walmart China has appointed Liu Peng as the president of Sam's Club, indicating a strategic move to enhance its operations and address existing challenges in product selection and quality [1][3]. Group 1: Leadership Changes - Liu Peng, previously with Alibaba, is expected to leverage his international perspective and deep understanding of global supply chains to lead Sam's Club in China [1][3]. - The appointment is seen as a significant step in Walmart's ongoing investment in China and its strategic upgrade [3]. Group 2: Challenges Faced by Sam's Club - Sam's Club has faced increasing issues related to product selection, quality, and food safety, leading to a "crisis of trust" among consumers [3][12]. - Recent incidents include the sale of non-compliant products, such as a defective scooter and children's items, resulting in administrative penalties [6][9]. - Consumer complaints have surged, with over 12,000 complaints recorded on a complaint platform, highlighting growing dissatisfaction [10]. Group 3: Consumer Expectations and Market Dynamics - The shift in product offerings, including the introduction of mainstream brands, has led to a dilution of Sam's Club's brand identity as a premium retailer [12][14]. - Members expect a curated selection of high-quality products, and the introduction of common brands has caused discontent among loyal customers [16][21]. - The economic environment is shifting, with middle-income consumers increasingly prioritizing value for money, which poses a challenge for Sam's Club to maintain its premium positioning [22][23]. Group 4: Expansion and Market Strategy - Sam's Club continues to expand, recently opening its 58th store in Zhangjiagang, indicating a focus on high-income county markets [17][19]. - The store's opening reflects strong demand for quality retail in these areas, aligning with the profile of middle-class consumers [19][21]. - However, the competitive landscape is intensifying, with other retailers also targeting these emerging markets, necessitating a reevaluation of Sam's Club's strategies [26][27].

Core Points - The article discusses a recent issue faced by users of the Sam's Club app, where a notification appears stating that the daily order limit has been exceeded, preventing further orders [1][3] - Users have reported similar experiences, indicating a limit on the number of orders that can be placed in a single day, which is suggested to be no more than three [1][3] - The limitation is intended to prevent bulk purchasing behaviors, such as reselling, and to protect the rights of regular members [3] User Agreement Update - An update to the User Service Agreement will take effect on July 2, 2025, with enforcement starting no earlier than July 8, 2025, for users registered before this date [4] - Key updates include refining user registration qualifications and clarifying that improper registration or use of multiple associated accounts may lead to restrictions [4][6] - The agreement states that the platform may take actions such as freezing accounts or canceling orders if improper use is detected, and users may be liable for any damages caused [6]

Core Insights - The rise of county-level consumption is driven by economic development and improved infrastructure, leading major brands to expand into these markets [1][2][4] - Sam's Club has opened its fourth store in Suzhou, targeting strong economic counties and cities, with a focus on customized and high-quality products [1] - The county market is becoming increasingly vital, with the county and township market accounting for 38.8% of total retail sales in the first three quarters of the year [2] Group 1: Market Expansion - Major brands, including international hotel chains and coffee shops, are entering county markets due to saturation in first and second-tier cities [3][4] - The hotel industry is seeing significant growth in county tourism, with brands like Hilton and Marriott establishing a presence in these areas [3] - Starbucks has expanded to 7,758 stores in China, covering over 1,000 county-level markets, indicating a competitive push into lower-tier cities [3] Group 2: Economic Factors - The county market offers lower property and operational costs compared to urban centers, making it attractive for businesses [4] - Rapid economic growth, urbanization, and rising income levels in counties are contributing to increased consumer spending [4] - Counties serve as crucial points for rural revitalization, enhancing local attractiveness and investment environments through the presence of high-quality brands [4]

Core Viewpoint - The company Oriental Selection has shown significant stock price recovery and operational improvement after the departure of its key figure, Dong Yuhui, with a focus on becoming a sustainable e-commerce platform akin to Sam's Club [2][6][12]. Group 1: Stock Performance - Oriental Selection's stock price has increased by approximately 248% since July, and by 357% from the low point of 8.92 HKD per share when Dong Yuhui left [2][4]. - As of August 15, the stock price rose by 17.9%, bringing the total market capitalization to over 43 billion HKD [2]. Group 2: Financial Performance - For the fourth quarter of the 2025 fiscal year, revenue is projected to be around 150 million USD, reflecting a year-on-year decline of about 30%, but with a narrowing decline compared to previous quarters [4]. - The company reported a net loss of 96.5 million RMB for the first half of the 2025 fiscal year, primarily due to the separation from "Hui Tongxing," but if this impact is excluded, the net profit would be 32.7 million RMB [5]. Group 3: Business Strategy and Development - Oriental Selection aims to transform into a membership-based e-commerce platform, similar to Sam's Club, having launched a paid membership service in October 2023 [12][13]. - The number of paid subscribers reached 228,000, nearly doubling year-on-year, indicating a strong potential for customer retention and revenue growth [13]. - The company has been increasing its self-operated product offerings, with self-operated products accounting for 46% of total sales in 2024, and the gross margin for these products rising from 10% to 21% [13][14]. Group 4: Market Position and Future Outlook - The company is focusing on developing "explosive" products, such as a self-operated sanitary napkin that sold 180,000 units in two days, indicating a positive trend in product development [14]. - Despite the optimistic outlook, challenges remain in scaling membership numbers, enhancing product explosiveness, and expanding sales channels beyond live streaming [14].

Core Viewpoint - Hema's decision to exit the membership store business reflects a broader trend in the Chinese retail market, indicating a shift away from the membership supermarket model that gained popularity in recent years [1][3][4] Group 1: Hema's Membership Store Closure - Hema will close all its offline X membership stores by the end of August this year, marking its exit from the membership store sector [1] - The X membership store model, initiated by Hema in 2020, required consumers to hold a membership card to shop, with annual fees of 258 yuan and 658 yuan [1] Group 2: Market Trends and Competitor Actions - The membership supermarket model gained traction in China after Costco's successful opening in Shanghai in 2020, prompting various retailers like Hema, Yonghui, Carrefour, and Metro to enter the market [3] - However, five years later, membership stores are fading from the business strategies of these retailers [3][4] - Yonghui and Metro have not mentioned warehouse membership stores in their recent annual reports, while Carrefour's first membership store in China closed in 2023 [4] Group 3: Challenges Facing Membership Supermarkets - Successful membership supermarkets rely on strong supply chain networks, precise product positioning, operational excellence, and brand trust [4] - Costco and Sam's Club have built unique product procurement pools through global supply chains and have tailored products based on member preferences [4] - Hema's X membership store faced issues such as product quality control fluctuations and membership rights management problems, contributing to its decline [4] Group 4: Broader Implications for the Retail Industry - The exit of Hema from the membership store model signifies a rational return in the retail industry, as the initial enthusiasm wanes [5] - The essence of membership supermarkets is not merely a replication of business models but a deep integration of supply chain, product strength, operational capability, and brand trust [5] - Retailers are encouraged to reassess their strengths and seek more suitable development directions rather than forcing entry into mismatched business areas [5]