Core Viewpoint - The article discusses the temporary suspension of mobile phone cards due to anti-fraud measures and provides recovery guidelines from the four major telecom operators in China. Group 1: China Telecom - Online channels: Users can process recovery through public accounts, mini-programs, and online service halls (specific methods can be found in the verification notification SMS) [1][17] - Offline channels: Users can bring their ID and phone card to any China Telecom service hall nationwide (specific locations can be queried via local 10000 service) [1][17] Group 2: China Mobile - Online channels: Users can click the link in the notification SMS or call the 10086 customer service hotline for self-service recovery (specific methods can be found in the verification notification SMS) [2][18] - Offline channels: Users can bring their ID and phone card to any China Mobile service hall nationwide (specific locations can be queried via local 10086 service) [2][18] Group 3: China Unicom - Online channels: Users can apply for recovery by searching for the "self-service recovery" interface on the China Unicom app homepage or through public accounts and mini-programs (specific methods can be found in the verification notification SMS) [3][19] - Offline channels: Users can bring their ID and phone card to any China Unicom service hall nationwide to complete real-person authentication [4][19] Group 4: China Broadcasting Network - Online channels: Users can download the China Broadcasting Network app via the link in the notification SMS and complete recovery after passing the identity verification. The app usage does not incur data charges [5][20] - Offline channels: Users can visit any China Broadcasting Network service hall, providing their ID and the phone card for real-person authentication to complete recovery [5][20]

Core Viewpoint - The article highlights the issues faced by users of China Mobile due to unexpected service suspensions related to fraud prevention measures, raising concerns about the lack of clarity and consistency in the company's policies and customer service responses [1][5][10]. Group 1: User Experience and Complaints - A doctor in Hunan reported that her and her husband's mobile numbers were suspended for over 20 days due to alleged fraud involvement, causing significant disruption to their work and communication with patients [1][6]. - The couple faced difficulties in restoring service as they were required to travel to the number's registered location in Changsha, despite having no criminal record or abnormal communication behavior [6][8]. - Customer service representatives provided inconsistent information regarding the requirements for restoring service, leading to confusion and frustration for users [7][9]. Group 2: Company Policies and Procedures - China Mobile's fraud prevention measures involve automatic suspensions of numbers flagged for unusual activity, which can include frequent calls or changes in usage patterns [11][12]. - The company has been criticized for the lack of transparency in its fraud detection criteria and the process for restoring service, with users expressing dissatisfaction over the burdensome requirements [10][15]. - Regulatory frameworks, such as the Anti-Telecom Network Fraud Law, mandate that telecom operators conduct real-name verification for flagged users, but the implementation and communication of these policies remain unclear [8][11].

Core Points - A doctor in Hunan reported that her and her husband's mobile numbers were inexplicably suspended due to "fraud suspicion," causing significant disruption to their work and life [1][4] - The couple faced difficulties in restoring their service, as the local service center could not handle requests for numbers registered in other cities, requiring them to travel to the original registration location [5][6] - The customer service responses varied, with some representatives stating that a police clearance was necessary for reinstatement, while others indicated that it was not required [6][8] Group 1 - The incident highlights the challenges faced by users when their mobile services are suspended due to automated fraud detection systems [1][7] - The "protective suspension" policy is implemented when unusual communication patterns are detected, which can lead to significant inconvenience for users [8][10] - There is a lack of clarity regarding the criteria used for determining suspicious activity, leading to frustration among affected users [9][12] Group 2 - The case is not isolated, as other users have reported similar experiences of unexpected service suspensions, indicating a broader issue within the telecom industry [7][9] - Experts suggest that while telecom operators have a responsibility to ensure user safety, the standards for triggering these suspensions need to be more transparent to avoid arbitrary decisions [10][12] - Legislative representatives have raised concerns about the excessive power of telecom operators and the need for better protection of user rights [12][14]

大连警方公布4起电信网络诈骗典型案例 中新网大连10月22日电 (记者 杨毅)大连市公安局22日公布4起电信网络诈骗典型案例，警方指出，这些 案例看似与诈骗本身无关，但却直接或间接成为电信网络诈骗得以实施的帮凶，是电诈犯罪链条上的重 要一环。 张某出售手机卡实施电信网络诈骗案。2025年8月，张某将本人当天在营业厅开通办理的一张手机卡以 300元价格出售给他人。警方调查发现，该手机卡被用于电信网络诈骗，骗取被害人3万余元人民币，张 某被依法处以行政拘留10日并处1500元罚款。 大连公安提示，对于这些"躺着赚生活费"的诱惑，不轻信、不参与，不为他人提供违法便利。公安机关 将持续保持零容忍高压态势，发现一起、查处一起，坚决斩断诈骗黑灰产业链条。(完) 来源：中国新闻网 编辑：张嘉怡 广告等商务合作，请点击这里 本文为转载内容，授权事宜请联系原著作权人 中新经纬版权所有，未经书面授权，任何单位及个人不得转载、摘编或以其它方式使用。 关注中新经纬微信公众号(微信搜索"中新经纬"或"jwview")，看更多精彩财经资讯。 2025年8月，警方经工作发现犯罪嫌疑人周某、刘某、相某、高某、王某5人在大连市非法买卖公民个人 ...

Group 1 - The core argument is that relying on commission-based earnings in the saturated telecom market is unrealistic due to intense competition and limited new customer acquisition opportunities [1][3] - The telecom market is saturated, making it difficult to generate new business from standard services like mobile plans and broadband, except for large enterprises or significant recruitment events [1] - The commission structure has a clawback mechanism, meaning if a customer cancels a service, the commission earned is retracted, creating a risk for sales personnel [3] Group 2 - There is a psychological barrier for sales personnel, as they may feel inferior when approaching clients, knowing that clients are not dependent on them for services [3] - The conclusion suggests that employees should focus on meeting monthly performance targets rather than expecting substantial commission earnings, which may not be feasible for the average person [3]

近日，江苏扬州80高龄的盲人管先生在某运营商营业厅办理手机卡时，被要求进行人脸识别验证， 而人脸识别验证中包括"眨眼"动作。管先生说，他的眼部残疾状况肉眼可辨，明明本人持有效身份证件 到了现场，工作人员肉眼也能确认"人证相符"，为何非要依赖软件识别，要求其刷脸认证？ 由此可见，涉事营业厅的做法刚性有余，而柔性不足，凡事机械地执行上级规定，没有丁点的担当 精神。尽管盲人无法刷脸的问题技术上并非无解：一些高科技企业已推出"静默活体检测"，通过3D结 构光替代动作指令；一些实验室则开发出"无障碍人脸识别"技术，可识别闭合双眼、面部疤痕等特征。 但是解决方案不该舍近求远、舍易求难，比如在一些营业厅，盲人用户可通过指纹验证和人工审核双渠 道办卡，多一些共情和用心，盲人办卡审核压根不会是一个问题。 稍让人宽慰的是，2025年6月1日，《人脸识别技术应用安全管理办法》将正式施行。相关条款明确 规定：不得将人脸识别技术作为唯一验证方式，处理残疾人、老年人人脸信息时，必须遵循最小必要原 则。当然，解决盲人刷脸难题除了靠法律撑腰，更要看基层机构的执行力度。就此来看，也亟须尽快明 确相配套的问责机制——若服务窗口拒绝为特殊群体提供 ...