Core Insights - The company,陆控, has been recognized as the "Outstanding Digital Financial Institution of the Year" at the "2025 Financial Annual Conference" for its innovative practices in digital finance [1] - The company continues to implement its "AI in ALL" strategy, integrating digital finance, technology finance, and green finance into its inclusive finance operations [1] Group 1: Digital Technology and Innovation - The company leverages technologies such as artificial intelligence, cloud computing, blockchain, and big data to enhance its digital services, focusing on financing guarantees for local key industries and small micro-economies [2] - The recently launched "Yunfan" solution is the first AI-driven remote financing service in the non-bank credit sector, achieving a 158% increase in productivity through the use of AI coaches for customer service representatives [2] - The "Zhihun" project utilizes large model technology and machine learning to automate due diligence processes, reducing processing time by 90% and achieving a 93% accuracy rate in application dimensions [3] Group 2: Financial Services and Support - The "Prism" project aims to support local key industries by analyzing their financing needs and usage patterns, providing a comprehensive financial service ecosystem that addresses various financing challenges [3] - The "Smart Customer Service 3.0" initiative has improved customer service efficiency, increasing resolution rates by 2% and reducing the need for human intervention by 14%, while customer satisfaction rose from 80% to 85% [4] - The "Che e Loan" green financing program offers exclusive benefits for small micro-enterprises, facilitating access to lower financing rates for new energy vehicle owners, with over 4.22 billion yuan in loans disbursed by September 2025 [4] Group 3: Community Engagement and Support - The company emphasizes grassroots engagement by establishing a professional team that actively serves local small micro-economies, providing tailored financing solutions and support [5] - A case study highlights how the company assisted a cattle farmer in Shandong by providing 500,000 yuan in financing, resulting in a 50% increase in production capacity and a nearly 30% rise in income [6] - The company has partnered with the China Women's Development Foundation to support female entrepreneurship, distributing 43.1 million yuan in micro-loans to over 2,500 women, thereby promoting local employment and industry development [7]

Core Insights - The "Yunfan" remote financing service platform developed by Lufax Holdings has been recognized as a "Pioneer Case of New Digital Intelligence and New Scenarios" at the 2025 "China Inclusive Finance Action" conference [1] - The platform utilizes L4-level AI remote consulting capabilities to address inefficiencies in traditional remote financing services, enhancing customer engagement and reducing marketing costs [3] Group 1: Platform Features - "Yunfan" integrates multi-dimensional data to create a three-dimensional profile of each customer, including consumption habits and emotional tendencies [3] - The platform employs predictive models trained on historical transaction data to accurately forecast customer needs, enabling intelligent scheduling and proactive customer engagement [3] - Natural language processing advancements allow the AI to interpret customer emotions and semantic nuances in real-time, providing a service level comparable to human agents [4] Group 2: Operational Impact - Since its launch in August, "Yunfan" has facilitated over 140 million yuan in remote financing while reducing operational costs by 30% [5] - The platform's human-machine collaboration has led to a 158% increase in productivity, aligning with the philosophy that AI enhances human capabilities rather than replacing them [4] Group 3: Strategic Initiatives - Lufax Holdings is actively exploring the application of large models in various financial scenarios as part of its "AI in ALL" strategy, aiming to drive digital and intelligent transformation in the financial sector [6] - The company has developed a unique "large model + knowledge base" integration system, which has been applied across the entire financing service process [6] - The innovations in financing services and intelligent customer support provide a replicable and scalable model for the broader financial industry [7]

据悉，该项目可有效解决"复杂问题识别能力不足、情绪感知能力欠缺、个性化服务能力欠缺"三大智能客服痛点。通过"高效响应+情感共鸣"双轮驱动，智 能客服解决率有效提升2个百分点、转人工量减少14%；客户满意度从80%提升至85%，以AI全面提升客服效能、推动金融消费者权益保护工作走深走实。 近日，由中国信息通信研究院主办的第五届（2025）"金信通"金融科技创新应用典型案例评选结果正式发布。陆控消保部智能客服团队联合平安科技打造的 《基于大语言模型重塑普惠金融客户智能化服务新体验》项目暨"智能客服3.0"，从702个参选案例中脱颖而出。以其智能体解决方案、创新技术应用成效， 获评为"金融科技创新应用'智领'案例"。 项目负责人表示，"智能客服3.0"将NLP小模型与LLM大模型有机结合，构建"双模协同"技术架构；同时充分利用由CRM数据中台、"灵雀"智能体平台、智 能知识库、机器人后台管理等模块组成的系统架构优势，建立科学合理的智体模型调用机制与智能应答策略，实现复杂意图理解准确率从25%提升至92%， 客户情绪识别准确率超90%，并通过整合客户标签、构建清晰客户画像，为客户提供AI个性拟人化服务。 "AI in ...