火车票网络销售服务
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北京约谈12家第三方火车票网络销售平台
Ren Min Ri Bao· 2026-02-13 00:34
本报北京2月12日电(记者潘俊强、林丽鹂)北京市市场监督管理局近日组织携程、去哪儿、飞猪、同 程、美团、京东、航旅纵横、高铁管家、滴滴、高德地图、百度地图、腾讯地图等12家涉及火车票网络 销售业务的主流平台,重点围绕群众反映强烈的网络销售火车票突出问题召开行政约谈会。 约谈会上,北京市市场监管局向各平台明确提出四项合规经营要求。一是严格落实主体责任与社会责 任,树立正确经营理念,为旅客出行"多助力、少添堵";二是全面排查业务模式与服务流程,禁止明示 或者暗示消费者可通过付费服务获得优先购票特权,及时整改车票售罄后的"加速包""双通道""余票监 控"等误导性宣传;三是全面排查整改平台页面,下架涉嫌误导性宣传的产品,调整页面宣传内容,禁 止采用12306图片、文字、商标等宣传;四是认真做好明码标价,显著提醒增值服务内容和价格,及时 整改因增值服务提示不醒目导致火车票展示价格和实际支付费用不一致问题。 [ 责编:袁晴 ] 北京约谈12家第三方火车票网络销售平台 禁止明示或者暗示消费者可付费优先购票 ...
北京约谈12家第三方火车票网络销售平台 禁止明示或者暗示消费者可付费优先购票
Ren Min Ri Bao· 2026-02-12 22:24
约谈会上,北京市市场监管局向各平台明确提出四项合规经营要求。一是严格落实主体责任与社会责 任,树立正确经营理念,为旅客出行"多助力、少添堵";二是全面排查业务模式与服务流程,禁止明示 或者暗示消费者可通过付费服务获得优先购票特权,及时整改车票售罄后的"加速包""双通道""余票监 控"等误导性宣传;三是全面排查整改平台页面,下架涉嫌误导性宣传的产品,调整页面宣传内容,禁 止采用12306图片、文字、商标等宣传;四是认真做好明码标价,显著提醒增值服务内容和价格,及时 整改因增值服务提示不醒目导致火车票展示价格和实际支付费用不一致问题。 (文章来源:人民日报) 本报北京2月12日电北京市市场监督管理局近日组织携程、去哪儿、飞猪、同程、美团、京东、航旅纵 横、高铁管家、滴滴、高德地图、百度地图、腾讯地图等12家涉及火车票网络销售业务的主流平台,重 点围绕群众反映强烈的网络销售火车票突出问题召开行政约谈会。 ...
车票网售请多点诚意
Bei Jing Shang Bao· 2026-02-12 16:06
春节站台上,人潮从未改变,抢票战场上,"猎手"却不止归人。2月12日消息,北京市市场监管局近日 约谈12家涉及火车票网络销售业务的平台,提出四项合规要求。其中包括:禁止明示或者暗示消费者可 通过付费服务获得优先购票特权;及时整改车票售罄后的"加速包""双通道""余票监控"等误导性宣传; 下架涉嫌误导性宣传的产品,调整页面宣传内容,禁止采用12306宣传;认真做好明码标价,显著提醒 增值服务内容和价格等。 火车票网售是民众刚需,也是平台竞争的高地,但不少平台存在技术和商业的"黑洞"争议。面对"加速 包""双通道""碰瓷12306"等一系列名目花哨的车票网售顽疾,监管部门并非第一次敲打平台。而年关到 来,监管信号一次比一次明确:车票网售,该少些噱头、多点诚意了。 正如监管部门对平台的告诫:"多助力、少添堵。"这六个字,恰恰是服务与套路的分水岭。 监管出手不是终点,解决问题仍需内外合力。就在2月初,《网络交易平台规则监督管理办法》正式施 行,明确禁止利用平台规则实施大数据杀熟、价格欺诈等行为。法规缰绳正在收紧,监管力度持续加 强,除了典型案例查处,诸如平台信用评价体系、消费者理赔标准等方方面面需要进一步建设和完善。 ...
【西街观察】车票网售,少些噱头多点诚意
Bei Jing Shang Bao· 2026-02-12 14:31
Core Viewpoint - The Beijing Municipal Market Supervision Administration has imposed compliance requirements on 12 online train ticket sales platforms, aiming to eliminate misleading practices and enhance consumer trust in the ticket purchasing process [1][2]. Group 1: Compliance Requirements - Platforms are prohibited from suggesting that consumers can gain priority ticket purchasing privileges through paid services [1]. - Misleading promotions such as "accelerated packages," "dual channels," and "ticket monitoring" must be rectified promptly [1]. - Platforms must remove products that involve misleading advertising and adjust their promotional content to ensure clear pricing for value-added services [1]. Group 2: Misleading Practices - The so-called "priority privileges" sold for 10 to 50 yuan essentially repackaged the free ticket reservation feature provided by the official railway service, representing an exploitation of information asymmetry [2]. - The evolution of platform tactics includes default selections and hidden inducements, which undermine consumer trust and reflect a broader issue of profit at the expense of transparency [2]. Group 3: Regulatory Environment - The recent implementation of the "Regulations on the Supervision of Online Trading Platforms" prohibits practices such as price fraud and data-driven discrimination, indicating a tightening regulatory framework [3]. - The ongoing debate centers on whether platforms should act as "technical intermediaries" or "information brokers," with a call for platforms to prioritize efficiency and consumer trust over anxiety-inducing tactics [3]. - The official ticketing system has matured, and third-party platforms are encouraged to adapt by focusing on sincerity rather than gimmicks [3].
12家第三方火车票网络销售平台被约谈
新浪财经· 2026-02-12 10:56
Group 1 - The Beijing Municipal Market Supervision Administration held an administrative interview with 12 major platforms involved in online train ticket sales, including Ctrip, Qunar, Fliggy, Tongcheng, Meituan, JD.com, and others, to address prominent issues raised by the public regarding online train ticket sales [2] - During the meeting, the Beijing Municipal Market Supervision Administration outlined four compliance requirements for the platforms to ensure proper business operations [3]
地方新闻精选 | 12家第三方火车票销售平台被约谈 海南首批5家日用消费品免税店开业
Xin Lang Cai Jing· 2026-02-12 10:19
重庆市酉阳县公安局2月12日发布警情通报称,网传"一男子夜晚盗剪电线致多根电线杆倾倒,砸中多辆 汽车"。经该局调查,2026年2月10日23时许,一供电服务有限公司员工石某(男,56岁)私自邀约王某 (男,54岁),携带工具窜至酉阳县桃花源街道小商品街,盗剪处于断电状态的电缆。过程中,电线杆 突然断裂倾倒,致王某从高处坠地受伤,后经送医抢救无效死亡。现场三根电线杆倾倒,造成停放在街 边的两辆机动车受损,无其他人员受伤。经查,石某与王某的行为系个人私自盗剪,非供电公司指派或 授权。目前,石某已被该局依法刑事拘留,案件正进一步侦办中。 【北京】禁止引导付费优先购票,官方约谈第三方火车票销售平台 据央视新闻客户端消息,近日,北京市市场监督管理局组织携程、去哪儿、飞猪、同程、美团、京东、 航旅纵横、高铁管家、滴滴、高德地图、百度地图、腾讯地图等12家涉及火车票网络销售业务的主流平 台,重点围绕群众反映强烈的网络销售火车票突出问题召开行政约谈会。北京市市场监督管理局明确提 出四项合规经营要求。一是严格落实主体责任与社会责任,树立正确经营理念,为旅客出行"多助力、 少添堵";二是全面排查业务模式与服务流程,禁止明示或者暗 ...
携程、去哪儿、飞猪、同程、美团、京东、航旅纵横、高铁管家、滴滴、高德地图、百度地图、腾讯地图等平台,被约谈
Bei Jing Ri Bao Ke Hu Duan· 2026-02-12 07:15
Core Viewpoint - The Beijing Municipal Market Supervision Administration held an administrative interview with 12 major platforms involved in online train ticket sales to address significant issues raised by the public regarding ticket sales practices [1][3]. Group 1: Compliance Requirements - The administration outlined four compliance requirements for the platforms: 1. Strictly implement main and social responsibilities, promoting a correct business philosophy to facilitate travel for passengers [3]. 2. Conduct a comprehensive review of business models and service processes, prohibiting misleading promotions related to paid services for priority ticket purchasing, and rectify misleading advertisements such as "accelerated packages" and "dual channels" after tickets are sold out [3]. 3. Review and rectify platform pages to remove misleading promotional products, adjust promotional content, and prohibit the use of 12306 images, text, and trademarks that may mislead consumers into thinking there is a specific business cooperation with 12306 [3]. 4. Ensure clear pricing, prominently remind consumers of the content and prices of value-added services, and rectify issues where the displayed ticket prices do not match the actual payment due to unclear value-added service notifications [3]. Group 2: Ticket Sales Data - As of February 12, during the Spring Festival travel period, over 2.12 billion train tickets have been sold, with the railway department expecting to send 15.05 million passengers on that day alone [4]. - The railway department has been sending over 10 million passengers daily for 10 consecutive days since the start of the Spring Festival travel period on February 2 [4]. - The official ticket sales platform, 12306, is emphasized as the only legitimate channel for purchasing train tickets, with a warning against third-party platforms [4].
北京市场监管部门约谈12家第三方火车票网络销售平台
Xin Hua Wang· 2026-02-12 06:39
Core Viewpoint - Beijing's Market Supervision Administration has held an administrative meeting with 12 major online train ticket sales platforms to address significant issues raised by the public regarding online ticket sales [1][2] Group 1: Compliance Requirements - Platforms are required to strictly implement their primary and social responsibilities, promoting a correct business philosophy to facilitate travel for passengers [1] - A comprehensive review of business models and service processes is mandated, prohibiting misleading promotions such as "accelerated packages" and "dual channels" that suggest consumers can gain priority ticket purchasing through paid services [1] - Platforms must conduct thorough checks and remove misleading promotional products from their pages, ensuring that consumers are not misled into thinking there is a specific business partnership with 12306 [1] - Clear pricing must be displayed, with significant reminders regarding the content and prices of value-added services, addressing discrepancies between displayed ticket prices and actual payment amounts [1] Group 2: Regulatory Actions - The Market Supervision Administration will intensify regulatory enforcement, targeting fraudulent ticket purchasing, inducement transactions, and price fraud [2] - The public is encouraged to monitor the services of third-party train ticket sales platforms to promote healthy industry development and maintain fair market competition [2]
北京官方约谈12家第三方火车票网络销售平台
Zhong Guo Xin Wen Wang· 2026-02-12 06:28
Core Viewpoint - The Beijing Municipal Market Supervision Administration has held an administrative meeting with 12 major platforms involved in online train ticket sales to address significant consumer complaints regarding ticket sales practices [1][2]. Group 1: Compliance Requirements - Platforms are required to strictly implement their responsibilities and adopt a correct business philosophy to facilitate travel for passengers [1]. - A comprehensive review of business models and service processes is mandated, prohibiting misleading promotions such as "accelerated packages" and "dual channels" that suggest consumers can gain priority access through paid services [1]. - Platforms must remove misleading promotional products from their pages and adjust content to avoid implying a partnership with the official ticketing platform 12306 [1]. - Clear pricing must be established, with prominent reminders of additional service costs to ensure transparency in ticket pricing [1]. Group 2: Regulatory Actions - The Beijing Municipal Market Supervision Administration plans to intensify regulatory enforcement against fraudulent ticketing, inducement transactions, and price deception [2]. - The administration encourages public oversight of third-party train ticket sales platforms to promote healthy industry development and maintain fair market competition [2].
港股异动 | 携程集团-S(09961)跌超4% 涉网络销售火车票问题被约谈
Zhi Tong Cai Jing· 2026-02-12 05:53
Core Viewpoint - Ctrip Group-S (09961) experienced a decline of over 4%, attributed to an administrative interview regarding issues related to online train ticket sales [1] Group 1: Stock Performance - Ctrip Group-S (09961) fell by 4.39%, trading at 426.6 HKD with a transaction volume of 1.8 billion HKD [1] Group 2: Regulatory Actions - The Beijing Market Supervision Administration held an administrative interview with Ctrip and 12 other major platforms involved in online train ticket sales, focusing on misleading promotions such as "accelerated packages," "dual channels," and "remaining ticket monitoring" [1] - Last month, the State Administration for Market Regulation initiated an investigation into Ctrip Group for suspected monopolistic behavior under the Anti-Monopoly Law of the People's Republic of China [1] Group 3: Company Response - Ctrip stated that it will actively cooperate with regulatory authorities and fully implement regulatory requirements, aiming to build a sustainable market environment alongside industry stakeholders [1] - The company emphasized that all its business operations are running normally and it will continue to provide quality services to users and partners [1]