转自：新华社 北京市市场监督管理局近日组织12家火车票网络销售业务主流平台，围绕群众反映强烈的网络销售火车 票突出问题召开行政约谈会。 任何时候，任何情况下，诚信经营的理念不能丢，服务旅客的初心不能丢！ 实际情况是，第三方平台把消费者的买票订单提交到12306，并不能改变购票、候补顺序，根本就不存 在"优先""加速"的可能。花钱让第三方平台代为抢票，白白花钱不说，反而可能耽误行程，所谓的"加 速包"成了事实上的"添堵包"。 有网友讲述了自己上当的经历。他在某第三方平台购票，以每张38元的价格，让平台代抢两张硬卧或软 卧火车票。平台却为他"抢"了两张自己就能在12306平台买到的硬座票。网友气得找客服投诉要求退 款，客服反复推诿，经过再三交涉，平台才极不情愿地退了款。 铁路部门早就公开回应过：从未与任何第三方平台合作，也未开放任何售票接口。所有声称"付费加 速""优先出票"的服务，均为虚假宣传。 不少"入坑"网民的吐槽，揭开了某些平台"加速包""双通道""余票监控"等的画皮："那些加油包、加速 包，根本没用，和12306候补是一回事，都得排队，就是平台的忽悠""投诉了就退钱，不投诉就当赚 到，这是把消费者当韭菜 ...

记者：李代祥、朱斯哲、刘雅萱 北京市市场监督管理局近日组织12家火车票网络销售业务主流平台，围绕群众反映强烈的网络销售火车 票突出问题召开行政约谈会。 消息一出，网民直呼"干得漂亮""大快人心"！ 春运回家，买票是大事。这些尽享了互联网红利的商业平台，本应给旅客出行提供更便捷、更高效、更 省心的服务。哪承想，部分平台夹带一己私利，把购票的难点当成卖点，把旅客的焦虑做成生意。 部分平台无视甚至放弃主体责任与社会责任，利用人们回家抢票的迫切心情，推出一系列"吸睛"的付费 服务和"免责"的增值服务。各种陷阱套路，让消费者一不留神就掉进了他们精心设置的坑里。 部分平台把铁路12306原本就有的免费候补服务，包装成需要付费购买的"插队特权"，明示或者暗示"购 买加速包可以优先购票""能提高购票成功率""不付费就抢不到票"，如此等等，诱导消费者上当受骗。 实际情况是，第三方平台把消费者的买票订单提交到12306，并不能改变购票、候补顺序，根本就不存 在"优先""加速"的可能。花钱让第三方平台代为抢票，白白花钱不说，反而可能耽误行程，所谓的"加 速包"成了事实上的"添堵包"。 有网友讲述了自己上当的经历。他在某第三方平台购 ...

2 月 12 日北京日报报道，北京市市场监督管理局突然出手，一次性约谈携程、去哪儿、飞猪、同程、 美团、京东、航旅纵横、高铁管家等 12 家 主流第三方火车票网售平台，直指春运购票乱象。 " 12306 就是购票平台，其他平台没有必要存在 " " 约谈什么，12306 为什么要和这些第三方打配合，还不是利益驱使，直接取消第三方就行了 " 监管开门见山： 花钱买加速包 ≠ 能插队买票 ，所有平台严禁以"加速包"、"双通道"、"VIP 抢票"等名 义，暗示付费能优先购票。这些所谓抢票神器，本质就是 12306 免费候补功能 。 （参考：北京日报、微博，本文经由 AI 优化） 同时要求平台：不许仿冒 12306 标识、不许虚构官方合作；必须明码标价，取消默认勾选捆绑，解 决"标价便宜、付款更贵"的套路。 抢票套路该收手了，公平购票才是正道。 监管部门表示，后续将严查虚假宣传、价格欺诈、诱导消费，谁再顶风作案就严肃处理。这次整治不是 走过场，就是要把春运购票的水分挤干，让大家回家路上少花钱、不踩坑。 网友留言 ...

春节站台上，人潮从未改变，抢票战场上，"猎手"却不止归人。2月12日消息，北京市市场监管局近日 约谈12家涉及火车票网络销售业务的平台，提出四项合规要求。其中包括：禁止明示或者暗示消费者可 通过付费服务获得优先购票特权；及时整改车票售罄后的"加速包""双通道""余票监控"等误导性宣传； 下架涉嫌误导性宣传的产品，调整页面宣传内容，禁止采用12306宣传；认真做好明码标价，显著提醒 增值服务内容和价格等。 火车票网售是民众刚需，也是平台竞争的高地，但不少平台存在技术和商业的"黑洞"争议。面对"加速 包""双通道""碰瓷12306"等一系列名目花哨的车票网售顽疾，监管部门并非第一次敲打平台。而年关到 来，监管信号一次比一次明确：车票网售，该少些噱头、多点诚意了。 那些"巧立名目"究竟是什么？监管部门日前查处的典型案例给出了一个近乎黑色幽默的答案：所谓"平 台抢票"，实则是用消费者的12306账号在官网提交免费候补订单；所谓"极速加速"，背后并没有任何带 宽加持，车票售罄后本已无票可抢；所谓"余票监控"，不过是机械化刷新公开页面，既无法提前锁定票 源，也无法触及候补队列。 看似10元到50元购买的"优先特权"，本质 ...

Core Viewpoint - Ctrip Group's stock price has dropped over 4%, currently at 426.6 HKD, with a trading volume of 1.8 billion HKD due to regulatory scrutiny regarding misleading practices in train ticket sales [1] Group 1: Regulatory Actions - The Beijing Market Supervision Administration held an administrative interview with Ctrip and 12 other major platforms involved in online train ticket sales, focusing on issues raised by the public regarding misleading promotions such as "accelerated packages," "dual channels," and "remaining ticket monitoring" [1] - Last month, the State Administration for Market Regulation initiated an investigation into Ctrip Group for suspected monopolistic behavior under the Anti-Monopoly Law of the People's Republic of China [1] Group 2: Company Response - Ctrip stated that it will actively cooperate with regulatory authorities and fully implement regulatory requirements, aiming to build a sustainable market environment in collaboration with industry stakeholders [1] - The company emphasized that all its business operations are running normally and it will continue to provide quality services to users and partners [1]

Core Viewpoint - The Beijing Municipal Market Supervision Administration has conducted an administrative interview with 12 major online train ticket sales platforms to address significant issues raised by the public regarding online ticket sales [1] Group 1: Compliance Requirements - Platforms are required to strictly implement their main responsibilities and social responsibilities, promoting a correct business philosophy to facilitate travel for passengers [1] - A comprehensive review of business models and service processes is mandated, prohibiting misleading promotions such as "accelerated packages" and "dual channels" that suggest consumers can gain priority ticket purchasing through paid services [1] - Platforms must conduct a thorough inspection and rectification of their pages, removing products with misleading promotions and adjusting content to avoid implying a partnership with 12306 through the use of its images, text, or trademarks [1] Group 2: Consumer Rights Protection - Platforms are instructed to ensure clear pricing, prominently displaying the content and prices of value-added services, and rectifying issues where ticket display prices do not match actual payment amounts due to unclear service prompts [1]

Core Viewpoint - The Beijing Municipal Market Supervision Administration has issued warnings to major online ticket sales platforms regarding misleading promotional practices related to train ticket purchasing, particularly during the peak travel season of Spring Festival [1][5]. Group 1: Misleading Practices - Various platforms have been found to promote "ticket grabbing tools" that mislead consumers into believing they can secure train tickets through paid services, charging fees ranging from 10 to several tens of yuan [1][5]. - The so-called "platform ticket grabbing" is actually just a referral to the official 12306 system's waiting list service, which is free and does not guarantee ticket availability [5][6]. - Claims of "dual-channel ticket grabbing" and "speed-up packages" are misleading, as they do not provide any real advantage in securing tickets when they are sold out [6][7]. Group 2: Regulatory Actions - The Beijing Municipal Market Supervision Administration has conducted administrative talks with 12 major platforms, emphasizing the need to rectify misleading advertisements and practices [1][8]. - Four compliance requirements were outlined for platforms, including the prohibition of misleading claims about paid services providing priority ticket purchasing and the need for clear pricing and service descriptions [8]. Group 3: Official Statements - The China Railway Group has reiterated that the 12306 platform is the only official online ticket sales channel and has no partnerships with third-party platforms, which may complicate ticket purchasing through these channels [7][8]. - The railway authority plans to enhance its risk control systems to monitor and manage orders from third-party platforms more effectively [7].

Core Viewpoint - The Beijing Municipal Market Supervision Administration held an administrative interview with 12 major platforms involved in online train ticket sales to address significant consumer complaints regarding misleading practices in ticket sales [1]. Group 1: Compliance Requirements - Platforms are required to conduct a comprehensive review of their business models and service processes, prohibiting any indication that consumers can obtain priority ticket purchasing privileges through paid services [2]. - Platforms must rectify misleading promotions such as "accelerated packages," "dual channels," and "ticket monitoring" after tickets are sold out, and accept social supervision [2]. - Platforms are instructed to remove products that involve misleading promotions from their pages and adjust promotional content to avoid using images, text, or trademarks from 12306 that may mislead consumers into thinking there is a specific business collaboration with 12306 [2]. Group 2: Pricing Transparency - Platforms must ensure clear pricing, prominently reminding consumers of the content and prices of value-added services, and rectify issues where the displayed ticket price does not match the actual payment due to unclear value-added service notifications [2][3]. Group 3: Consumer Protection - The platforms are urged to fulfill their primary and social responsibilities by establishing a correct business philosophy that aims to facilitate travel for passengers rather than complicate it [3]. - Reports have highlighted that many third-party platforms mislead travelers into paying extra fees for services that do not guarantee ticket acquisition, as these services often repackage free ticket purchasing options provided by the railway department [6].

Core Viewpoint - The Beijing Municipal Market Supervision Administration has organized an administrative interview with 12 major platforms involved in online train ticket sales to address significant issues raised by the public regarding these services [1][2]. Group 1: Compliance Requirements - The administration has outlined four compliance requirements for the platforms: 1. Strictly implement principal and social responsibilities, promoting a correct business philosophy to facilitate travel for passengers [2]. 2. Conduct a comprehensive review of business models and service processes, prohibiting misleading promotions related to paid services for priority ticket purchasing, and rectify misleading advertisements such as "accelerated packages" and "dual channels" after tickets are sold out [2]. 3. Review and rectify platform pages to remove misleading promotional products, adjust promotional content, and prohibit the use of 12306 images, text, and trademarks that may mislead consumers into thinking there is a specific business cooperation with 12306 [2]. 4. Ensure clear pricing, prominently remind consumers of the content and prices of value-added services, and rectify issues where the displayed ticket prices do not match the actual payment due to unclear value-added service prompts [2]. Group 2: Regulatory Actions - The Beijing Municipal Market Supervision Administration will intensify regulatory enforcement, legally cracking down on fraudulent ticket purchasing, inducement transactions, and price fraud [2]. - The administration encourages the public to enhance supervision of third-party online train ticket sales platforms to promote the healthy development of the industry and maintain fair market competition [2].

Core Viewpoint - The Beijing Municipal Market Supervision Administration has held an administrative interview with 12 major platforms involved in train ticket sales to address consumer complaints regarding chaotic online ticket sales practices, aiming to regulate industry order and combat misleading advertising and price fraud [1] Group 1: Regulatory Actions - The regulatory body has set clear red lines for platform business models, specifically prohibiting any indication that consumers can obtain priority ticket purchasing privileges through "paid services" [1] - Misleading ticket purchasing features such as "accelerated packages," "dual channels," and "remaining ticket monitoring" will face comprehensive rectification and removal from major OTA platforms [1] Group 2: Service Clarity and Transparency - Platforms are required to clarify service boundaries and must not use technical barriers to induce consumer anxiety [1] - The use of images, text, and trademarks from 12306 for promotional purposes is strictly prohibited, aiming to eliminate visual suggestions of specific business cooperation with railway authorities [1] - Platforms must strictly implement clear pricing, prominently display the content and prices of value-added services, and resolve discrepancies between ticket prices and actual payments to ensure consumer rights to information and fair trading [1]