Core Viewpoint - Postal Savings Bank of China (PSBC) has swiftly activated its emergency response mechanism following a 5.6 magnitude earthquake in Longxi County, Dingxi City, Gansu Province, to ensure financial services and support for disaster relief efforts [1][2]. Group 1: Emergency Response - PSBC promptly organized a special task force to manage disaster relief efforts, coordinating with its Dingxi City branch and Longxi County sub-branch [1]. - The Dingxi City branch held an emergency meeting to assess the disaster situation and ensure financial emergency services were in place [1]. - The Longxi County sub-branch opened "green" windows and channels to guarantee uninterrupted financial services, facilitating cash withdrawals, transfers, and other urgent financial needs [1]. Group 2: Community Support - The Longxi County sub-branch's customer managers conducted assessments of credit clients' disaster situations, providing immediate financial assistance based on their needs [2]. - PSBC's staff actively engaged in community outreach, collaborating with local government and rescue teams to understand the extent of damage and provide necessary support to affected residents [2]. - The bank plans to continue its financial service support in the disaster area, coordinating efforts across provincial, municipal, and county levels to assist clients in resuming normal operations and support post-disaster reconstruction [2].

近日，农行济南历下解放路支行以人性化服务成功帮助一位面部及身体严重烧伤的客户成功办理了业 务，用实际行动诠释了"金融为民"的责任担当。 业务办理结束后，客户对农行的贴心服务表示高度认可，连声称赞工作人员的专业与耐心。此次服务不 仅体现了农行解放路支行员工的专业素养和应急处理能力，更展现了农业银行"以客户为中心"的服务理 念和社会责任担当。 该客户因烧伤导致面容受损，在业务办理过程中无法通过系统人脸识别验证，面临业务办理难题。网点 工作人员在了解情况后，迅速启动应急服务机制，秉持"特事特办、急事急办"的原则，一方面安抚客户 情绪，另一方面积极与当地公安机关联动，通过多维度核实客户身份信息，确保业务合规性的同时最大 限度保障客户权益。在网点与公安部门的高效协作下，仅用不到30分钟的时间便完成了身份认证流程， 顺利帮助客户查询到所需账户明细，高效解决了客户的迫切需求。 未来，解放路农行将继续践行社会责任，深化服务创新，为构建更有温度、更具包容性的金融服务环境 贡献力量，让金融服务的阳光温暖每一个需要帮助的人。 ...

Core Insights - The article highlights the successful implementation of a mobile banking service by the Jinan branch of Industrial and Commercial Bank of China (ICBC), aimed at providing financial services to elderly residents in a community [1][5]. Group 1: Service Implementation - The mobile banking service operates on a "fixed cycle + on-demand response" mechanism, providing weekly services to the community, including account inquiries and financial consultations [1]. - The service has reached over 200 residents and processed more than 1,000 transactions, effectively addressing the challenges of accessibility in financial services for the elderly [1]. Group 2: Community Engagement - The team has shown commitment by providing services even during adverse weather conditions, such as heavy rain and high temperatures, ensuring that residents receive timely assistance [3]. - Community leaders have expressed appreciation for the team's reliability, indicating that their presence has become a source of comfort for the elderly [3]. Group 3: Customized Services - The team has tailored its services to meet the specific needs of the elderly, including hands-on training for mobile banking and educational initiatives on fraud prevention [5]. - The team has provided over 100 hours of extended service and made more than 30 home visits to assist those with mobility issues, demonstrating a strong commitment to community welfare [5]. Group 4: Future Plans - ICBC Jinan plans to continue optimizing the "mobile banking + elderly services" model, aiming to enhance financial accessibility and support for the community [5].