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2024年中国呼叫中心行业研究报告:AI技术变革和需求多样化双向加持,呼叫中心向云方向继续演进(摘要版)
Tou Bao Yan Jiu Yuan· 2025-02-18 13:13
Investment Rating - The report indicates a positive investment outlook for the call center industry, driven by advancements in AI technology and the shift towards cloud-based solutions [12]. Core Insights - The call center industry is entering an intelligent era, with vendors focusing on customer service, marketing, and management as key areas of development [12]. - AI and cloud computing technologies are expected to drive the market towards a cloud-based model, with projections estimating the market size to reach 30 billion yuan by 2028, with cloud-based solutions accounting for 98% of this market [12]. - The industry exhibits a "large industry, small companies" dynamic, with many small players and ongoing consolidation expected to increase market concentration [12]. Summary by Sections Industry Overview - The call center industry is defined and categorized based on seating capacity, call direction, and operational model, with a significant presence across various sectors such as finance, technology, and logistics [14][15]. - The industry has evolved through five generations, transitioning from manual systems to intelligent, cloud-based solutions [17]. Global Development Status - In 2023, the global call center outsourcing revenue reached approximately $115.5 billion, with the U.S. holding the largest market share, although there is a shift towards lower-cost nearshore and offshore locations [18]. - The cloud-based call center market reached $20.9 billion in 2023, growing by 17.42% year-on-year, with major players like NICE, Five9, and 8x8 leading the market [23][27]. Chinese Development Status - From 2002 to 2022, the number of call center seats in China grew at a compound annual growth rate (CAGR) of 12.79%, reaching 1.77 million seats [28][32]. - The number of call center operators in China has decreased to 5,114 by mid-2023, indicating a trend towards consolidation and technological transformation within the industry [32]. Industry Chain Analysis - The call center industry chain includes upstream hardware suppliers, midstream solution providers, and downstream application sectors, with significant integration of cloud computing and AI technologies [34][51]. - The hardware segment, particularly switches and servers, plays a crucial role in the operational efficiency of call centers, with the global switch market reaching $44.2 billion in 2023 [41][50]. Application in Various Industries - The call center industry is widely applied across sectors, with 88.2% of enterprises utilizing call center services, particularly in finance, telecommunications, and government [68]. - Different industries have varying requirements for call center services, with finance focusing on security and stability, while e-commerce often opts for cloud-based solutions [70].
2024年中国现代农业行业:生物技术发展迅速,推动现代农业快速增长
Tou Bao Yan Jiu Yuan· 2025-02-17 12:40
Investment Rating - The report does not explicitly state an investment rating for the modern agriculture industry in China Core Insights - The rapid development of biotechnology is driving significant growth in modern agriculture, with the market size increasing from 832.99 billion yuan to 2,438.51 billion yuan over the past decade, reflecting a compound annual growth rate of 12.68% [9][37] - China's government has implemented multiple policies to support the development of biotechnology and precision agriculture, emphasizing the importance of agricultural technology innovation for food security and economic stability [8][11] Summary by Sections Overview of the Industry - Modern agriculture is defined as an industry that utilizes advanced scientific technology, production tools, and management systems to achieve high economic efficiency and sustainable development [24][27] Development History - The modern agriculture industry in China has evolved through several phases: the initial stage of technology introduction and policy activation, the internationalization and technological integration phase, and the current rapid development phase characterized by smart agriculture and digital transformation [28][29] Driving Factors - Key driving factors include policy support for agricultural informationization, ecological sustainability, and technological innovation, which collectively promote the modernization of agriculture [33][34] Market Size - The market size of modern agriculture in China has shown significant growth, with projections indicating it will reach 3.9 trillion yuan by 2028 [37] Current State of Development - The global competitive landscape in modern agriculture involves major economies like the US, EU, China, and Brazil, each with unique strengths in biotechnology and agricultural technology [44][49] Investment in Scientific Research - China's investment in agricultural scientific research has increased significantly, from approximately 6.81 billion yuan in 2013 to about 15.16 billion yuan in 2023, reflecting a growth of about 2.22 times [60][63] Investment and Financing Analysis - The investment landscape in modern agriculture experienced rapid growth from 2013 to 2021, but has shown signs of cooling since 2022, indicating a transition into a period of adjustment and consolidation [65]
中国液态调味品行业市场规模测算逻辑模型 头豹词条报告系列
Tou Bao Yan Jiu Yuan· 2025-02-17 12:40
Investment Rating - The report does not explicitly state an investment rating for the liquid seasoning industry Core Insights - The future market size of China's liquid seasoning industry is expected to continue growing, driven by government policy support and the rapid development of e-commerce channels [8][27] - The market size in 2023 is estimated to be approximately 37.55 billion RMB, with projections reaching 48.70 billion RMB by 2027 [7][25] - The penetration rate of liquid seasonings is projected to remain stable, with a slight increase from 82.65% in 2023 to 82.85% by 2027 [10][14] Market Size - The market size of China's liquid seasoning industry from 2018 to 2027 is as follows: - 2018: 25.88 billion RMB - 2019: 29.22 billion RMB - 2020: 31.70 billion RMB - 2021: 35.17 billion RMB - 2022: 37.55 billion RMB - 2023E: 40.04 billion RMB - 2024E: 42.72 billion RMB - 2025E: 45.60 billion RMB - 2026E: 48.70 billion RMB [7][25] Penetration Rate - The penetration rate of liquid seasonings from 2018 to 2027 is as follows: - 2018: 82.7% - 2019: 83.4% - 2020: 83.5% - 2021: 82.7% - 2022: 82.6% - 2023E: 82.65% - 2024E: 82.7% - 2025E: 82.75% - 2026E: 82.8% - 2027E: 82.85% [10][14] Production Volume - The production volume of the top 100 companies in the seasoning industry from 2018 to 2027 is as follows: - 2018: 1,322.5 thousand tons - 2019: 1,428.9 thousand tons - 2020: 1,833 thousand tons - 2021: 1,776 thousand tons - 2022: 1,749.4 thousand tons - 2023E: 1,775.6 thousand tons - 2024E: 1,803.2 thousand tons - 2025E: 1,832 thousand tons - 2026E: 1,862.2 thousand tons - 2027E: 1,893.9 thousand tons [18][19] Sales Price - The sales price of seasonings from the top 100 companies from 2018 to 2027 is as follows: - 2018: 7,098.68 RMB/ton - 2019: 7,355.96 RMB/ton - 2020: 6,213.86 RMB/ton - 2021: 7,183.24 RMB/ton - 2022: 7,795.82 RMB/ton - 2023E: 8,185.61 RMB/ton - 2024E: 8,594.89 RMB/ton - 2025E: 9,024.63 RMB/ton - 2026E: 9,475.86 RMB/ton - 2027E: 9,949.66 RMB/ton [23][28] Overall Market Size - The overall market size of China's seasoning industry from 2018 to 2027 is as follows: - 2018: 31.29 billion RMB - 2019: 35.04 billion RMB - 2020: 37.97 billion RMB - 2021: 42.52 billion RMB - 2022: 45.46 billion RMB - 2023E: 48.45 billion RMB - 2024E: 51.66 billion RMB - 2025E: 55.11 billion RMB - 2026E: 58.82 billion RMB [11][25]
2024年中国运动型多功能用途车行业概览
Tou Bao Yan Jiu Yuan· 2025-02-17 12:40
Investment Rating - The report does not explicitly provide an investment rating for the industry Core Insights - The average transaction price of sport utility vehicles (SUVs) in China has shown an overall upward trend, with the C-class vehicles experiencing the most significant price fluctuations. The proportion of models priced below 200,000 yuan has been continuously declining, while the 200,000-300,000 yuan segment has become a key focus for market share transition [2][30] - The market for sport utility vehicles in China is expected to achieve sustained growth over the next six years, with an estimated compound annual growth rate (CAGR) of 9.7%, reaching a market size of approximately 3,919.02 billion yuan by 2028 [3] - The competitive landscape of the SUV market is evolving, with new energy vehicles (mainly electric and plug-in hybrids) increasingly capturing market share from traditional gasoline vehicles, which accounted for a combined market share of 31.8% from January to November 2023 [4][32] Summary by Sections Industry Overview - The sport utility vehicle industry is characterized by a combination of comfort and off-road capability, with models categorized into urban and off-road types based on their application scenarios [22] - The industry has evolved from its origins in the United States, entering the Chinese market in the 1980s, with both domestic and joint venture brands becoming significant players [25] Market Performance - The average transaction price of SUVs in China has increased from 164,300 yuan in January 2021 to a peak of 198,000 yuan in March 2023, indicating a trend of consumer upgrading [30] - The market size of the SUV industry in China is projected to grow significantly, with the market size reaching approximately 3,919.02 billion yuan by 2028 [3][28] Competitive Landscape - The SUV market is witnessing a shift towards larger models, with domestic brands maintaining a dominant position, while some German luxury brands have seen a notable increase in sales rankings due to upgraded consumer demands [4] - The penetration rate of automatic transmission products has reached 89.2%, indicating a strong preference for vehicles that align with electrification and intelligence trends [32] Industry Chain Analysis - The SUV industry chain consists of upstream parts suppliers, midstream manufacturers, and downstream dealers and service providers, with the quality of production directly impacting market conditions [38] - The production and sales of SUVs in China have shown a recovery trend since 2021, with a year-on-year sales growth rate of 16.5% from January to November 2023 [39] Driving Factors - The continuous increase in average prices is driven by the growth of mid-to-high-end products and the rising value of new energy and autonomous driving features [32] - The penetration of new energy vehicles has increased from 4.8% in 2020 to 34% in 2023, supported by government incentives and consumer demand [33]
中国沼气发电行业市场规模测算逻辑模型 头豹词条报告系列
Tou Bao Yan Jiu Yuan· 2025-02-14 11:55
中国沼气发电行业市场规模测算逻 辑模型 头豹词条报告系列 阳舒颖 沼气发电行业规模 | 1. 沼气发电行业规模 (结论图) | P3 | | --- | --- | | 2. 沼气发电行业规模 | P4 | | 3. 生物质生产电力量 | P5 | | 4. 沼气生产电力量 | P6 | | 5. 沼气发电上网电价 | P7 | | 6. 溯源信息链接引用 | P8 | | 7. 法律声明 | P9 | | 8. 头豹研究院简介 | P10 | | 9. 头豹词条介绍 | P11 | | 10. 头豹词条报告 | P12 | 1. 沼气发电行业规模 (结论图) P3 2. 沼气发电行业规模 P4 | 沼气发电行业规模:(结论=B*C/100,000,000) 沼气发电行业规模:(结论=B*C/100,000,000) | | | | | | | | | | | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | | 年份 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2025E | 2026E | 2 ...
2024年中国宠物用品行业:宠物精养开辟新赛道,品牌密集涌现(摘要版)
Tou Bao Yan Jiu Yuan· 2025-02-14 11:46
Investment Rating - The report does not explicitly state an investment rating for the pet products industry Core Insights - The pet products industry in China is experiencing rapid growth driven by increasing consumer demand for quality and specialized products, with the market expected to reach 51.56 billion yuan by 2028 [3] - The trend towards fine pet care is opening new market opportunities, leading to the emergence of numerous competitive domestic brands [3] - Technological advancements in IoT, AI, and big data are significantly enhancing the development of smart pet products, improving user experience and functionality [4][19] - Demographic changes, such as an aging population and smaller family sizes, are increasing the penetration of pet ownership, with more individuals seeking companionship from pets [5] - The industry faces challenges including insufficient market regulation, high dependency on foreign markets by leading companies, a shortage of professional talent, and inadequate R&D investment [6] Industry Overview - Pet products are essential for meeting the daily needs, health maintenance, and entertainment of pets, leading to a segmented market as pet owners demand higher quality [3] - The number of pet owners in China is steadily increasing, with the pet economy driving market growth [21] - The pet ownership demographic is shifting towards younger generations, with 46.6% of pet owners being born in the 1990s [25][37] - The market is characterized by low concentration, with many small and medium enterprises, and is expected to see increased concentration as leading brands gain market share [39][42] Market Trends - The penetration rate of smart pet products is on the rise, with significant growth in categories such as smart feeders and cameras, reflecting pet owners' willingness to invest in their pets' health and safety [19][24] - The average spending per pet is increasing, with dog owners spending an average of 2,875 yuan and cat owners spending 1,870 yuan in 2023, up from previous years [25] - The competition in the pet products market is intensifying, with a notable decline in profit margins due to increased market participants [30]
2024年中国工业气体ESG行业概览:可持续发展加速,行业成长空间广阔(摘要版)
Tou Bao Yan Jiu Yuan· 2025-02-13 11:59
Investment Rating - The report indicates that the industrial gases industry in China has significant growth potential in ESG development, although it is still in the early stages compared to more mature sectors like automotive and wastewater management [9][17]. Core Insights - The industrial gases sector has only nine listed companies in A-shares and H-shares, highlighting a limited presence in the market [9][17]. - ESG development is accelerating within the industry, with substantial room for improvement in various metrics and management practices [9][17]. - In the environmental dimension (E), Jin Hong Gas, Hua Te Gas, and Silane Technology are leading performers, with Jin Hong Gas ranked first in the Huazheng ESG rating [9][19][20]. - In the social dimension (S), Jin Hong Gas, Hangyang Co., and Hua Te Gas show outstanding performance, with Jin Hong Gas leading in the Wind ESG rating [9][35][38]. - In the governance dimension (G), Hua Te Gas, China Shipbuilding Special Gas, and Hangyang Co. are recognized for their strong governance practices, with Hua Te Gas ranked first in the Wind ESG rating [9][46][49]. Summary by Sections Industry Overview - The report focuses on the ESG development status of the industrial gases industry in China, comparing the ESG disclosures of nine listed companies [3][4]. - The research period spans from 2023 to 2024, covering key players such as Jin Hong Gas, Hangyang Co., and Hua Te Gas [7]. Environmental Dimension (E) - The environmental management practices of industrial gas companies are evolving, with a focus on reducing energy consumption and waste emissions [19][27]. - Jin Hong Gas and Silane Technology are noted for their superior environmental management systems, including ISO14001 certification [20][27]. - The report emphasizes the importance of government policies that support the industry's transition towards efficient, low-carbon, and environmentally friendly practices [19][27]. Social Dimension (S) - The social responsibility management of the industrial gases sector is rated higher than both environmental and governance dimensions [32][35]. - Companies are enhancing employee safety training and innovation in product development to meet market demands for environmentally friendly solutions [40][41]. Governance Dimension (G) - Governance practices in the industrial gases industry are being strengthened, with a focus on establishing robust management systems and improving supply chain oversight [46][49]. - Hua Te Gas and Jin Hong Gas are highlighted for their strong governance frameworks, including effective risk management and compliance practices [46][49].
2024年补体药物方案概览
Tou Bao Yan Jiu Yuan· 2025-02-12 12:01
www.leadleo.com 2024年 补体药物方案概览 2024 Overview of the Complementary Drug 2024年補完療法の概要 概览标签:补体药物、免疫抑制剂、C5因子、C3因子 报告主要作者:荆婧 2024/11 报告提供的任何内容(包括但不限于数据、文字、图表、图像等)均 系头豹研究院独有的高度机密性文件(在报告中另行标明出处者除外 )。未经头豹研究院事先书面许可,任何人不得以任何方式擅自复制 、再造、传播、出版、引用、改编、汇编本报告内容,若有违反上述 约定的行为发生,头豹研究院保留采取法律措施,追究相关人员责任 的权利。头豹研究院开展的所有商业活动均使用"头豹研究院"或"头豹" 的商号、商标,头豹研究院无任何前述名称之外的其他分支机构,也 未授权或聘用其他任何第三方代表头豹研究院开展商业活动。 1 摘要 补体系统激活路径通过不同机制形成膜攻击复合物,分别参与特异性和非特异性免疫,在感染不同阶段发挥作用 01 2 罕见的血液病PNH治疗费用高昂且C5抑制剂治疗效果有限,C3抑制剂的研发及上市有望提供更佳疗效并增强患者可及性 03 经典激活途径、甘露糖凝集素激活途径 ...
中国湿纸巾行业市场规模测算逻辑模型 头豹词条报告系列
Tou Bao Yan Jiu Yuan· 2025-02-12 11:59
中国湿纸巾行业市场规模测算逻辑 模型 头豹词条报告系列 程希 湿纸巾行业规模 | 1. 湿巾行业规模 (结论图) | P3 | 14. 法律声明 | P16 | | --- | --- | --- | --- | | 2. 湿巾行业规模 | P4 | 15. 头豹研究院简介 | P17 | | 3. 生产擦拭巾所使用的非织造布量 | P5 | 16. 头豹词条介绍 | P18 | | 4. 生产湿巾所使用的非织造布占比 | P6 | 17. 头豹词条报告 | P19 | | 5. 生产湿巾所使用的非织造布量 | P7 | | | | 6. 湿纸巾的出口量 | P8 | | | | 7. 湿巾的进口量 | P9 | | | | 8. 湿纸巾的净出口量 | P10 | | | | 9. 净出口的湿巾使用的非织造布量 | P11 | | | | 10. 湿巾消费量所使用的非织造布量 | P12 | | | | 11. 非织造布均价(千元/吨) | P13 | | | | 12. 非织造布成本占比 | P14 | | | | 13. 溯源信息链接引用 | P15 | | | 1. 湿巾行业规模 (结论图) P3 2. ...