Financial Performance - For the first half of 2021, China Telecom reported operating revenue of RMB 219.237 billion, a year-on-year increase of 13.1%[11]. - Service revenue reached RMB 203.502 billion, reflecting a year-on-year growth of 8.8%, surpassing the industry average growth of 8.7%[14]. - EBITDA for the first half of 2021 was RMB 66.348 billion, up 5.1% from the previous year, with an EBITDA margin of 32.6%[11][14]. - Net profit attributable to shareholders was RMB 17.743 billion, representing a year-on-year increase of 27.2%[11][14]. - Basic earnings per share increased to RMB 0.219, compared to RMB 0.172 in the same period last year[11]. - Operating revenue for the first half of 2021 reached RMB 219.24 billion, an increase of 13.1% year-on-year[27]. - Net profit for the same period was RMB 17,866 million, representing a 27.5% increase compared to RMB 14,071 million in the prior year[38]. - The company reported a pre-tax profit of RMB 23,415 million for the first half of 2021, compared to RMB 18,246 million in the same period of 2020, an increase of 28.8%[73]. Capital Expenditures and Cash Flow - Capital expenditures amounted to RMB 27.005 billion, significantly lower than RMB 43.126 billion in the previous year[11]. - Free cash flow for the period was RMB 26.8 billion, indicating strong cash generation capabilities[14]. - Capital expenditure for the first half of 2021 was RMB 27.01 billion, a decrease of 37.4% compared to the previous year[32]. - Free cash flow surged to RMB 26.78 billion, marking a significant increase of 182.1% year-on-year[32]. - The net cash generated from operating activities was RMB 67,635 million, compared to RMB 65,286 million in the previous year, indicating a growth of 3.6%[41]. Revenue Breakdown - Mobile service revenue was RMB 97.9 billion, growing by 8.2%, while fixed-line service revenue reached RMB 105.6 billion, increasing by 9.3%[14]. - In the first half of the year, the company's mobile communication service revenue reached RMB 93.3 billion, a year-on-year increase of 32.9%[19]. - The company's fixed-line and smart home service revenue reached RMB 57.4 billion, a year-on-year increase of 5.2%[19]. - The broadband access revenue reached RMB 38.1 billion, with a year-on-year growth of 7.9%, and the broadband access ARPU increased to RMB 39.4, up 2.9%[19]. - The company's digitalization revenue reached RMB 50.1 billion, a year-on-year increase of 16.8%[19]. - Mobile communication service revenue amounted to RMB 93.34 billion, up from RMB 87.33 billion, reflecting a growth of 6.5%[64]. - Industry digitalization service revenue rose to RMB 50.11 billion, a significant increase of 16.7% from RMB 42.91 billion[64]. Strategic Initiatives and Digital Transformation - China Telecom is focusing on digital transformation, leveraging 5G, cloud computing, and AI to enhance its service offerings and user experience[18]. - The company is focusing on the "cloud transformation" strategy, leveraging the A-share listing opportunity to enhance operational efficiency and development momentum[21]. - The company aims to strengthen strategic collaboration and ecosystem partnerships to optimize resources and enhance operational service capabilities[21]. - The company has launched a new cloud computing subsidiary to integrate national cloud resources and capabilities, enhancing project development and delivery capabilities[24]. - The company has formed a high-level talent team of over 10,000 professionals, including scientists and senior experts, to support digital transformation in various industries[24]. Investments and R&D - The company has significantly increased its R&D investment, focusing on core technologies such as cloud computing, AI, and 5G, resulting in a substantial increase in patent applications[23]. - The self-developed distributed storage of Tianyi Cloud has passed ISO27040 certification, making the company the first cloud storage service provider in China to achieve this[23]. - The company has established 50 cloud resource pools with a security rating of level three or above, and 66 resource pools received the highest five-star rating[21]. Financial Position and Assets - Total assets decreased by 1.2% to RMB 706.48 billion as of June 30, 2021, while total debt fell by 38.8% to RMB 32.64 billion[33]. - The debt-to-capital ratio improved to 8.0%, down from 12.8% at the end of 2020[33]. - The company’s equity attributable to shareholders increased to RMB 373,160 million from RMB 363,456 million, reflecting a growth of 2.0%[37]. - The company has a total unused credit line of RMB 271,145 million as of June 30, 2021, up from RMB 244,326 million at the end of 2020[46]. Corporate Governance and Compliance - The company emphasizes the importance of corporate governance and has adopted internal control systems to enhance transparency and protect shareholder interests[104]. - The roles of Chairman and CEO are held by the same individual, which the company believes improves decision-making efficiency[104]. - The company is committed to replacing independent non-executive directors whose terms exceed six years by July 15, 2022, in compliance with regulatory requirements[100]. - The company has confirmed compliance with the standard code of conduct for securities trading by its directors and supervisors during the reporting period[104].

Financial Performance - China Telecom reported operating revenue of RMB 393,561 million for 2020, an increase from RMB 375,734 million in 2019, representing a growth of approximately 2.2%[7] - The company's EBITDA for 2020 was RMB 118,880 million, with an EBITDA margin of 31.8%, slightly down from 32.8% in 2019[7] - Net profit for 2020 was RMB 20,850 million, compared to RMB 20,517 million in 2019, reflecting a growth of about 1.6%[7] - Capital expenditure increased to RMB 84,800 million in 2020, up from RMB 77,557 million in 2019, indicating a focus on infrastructure investment[7] - Free cash flow decreased to RMB 14,276 million in 2020, down from RMB 21,725 million in 2019, highlighting potential cash flow challenges[7] - The company maintained a debt-to-equity ratio of 14.7% in 2020, a significant decrease from 22.4% in 2019, indicating improved financial stability[7] - The company's EBITDA was RMB 118.9 billion, reflecting a year-on-year growth of 1.4%[20] - The net profit attributable to shareholders was RMB 20.9 billion, with a year-on-year increase of 1.6%[20] - The company reported a revenue of CNY 100 billion for the fiscal year, representing a year-over-year growth of 10%[49] - The company provided a revenue guidance for the next fiscal year, expecting growth between 8% to 12%[51] User Growth and Market Presence - China Telecom had approximately 351 million mobile users and 159 million broadband users by the end of 2020, showcasing its strong market presence[2] - The number of mobile users reached 351 million by the end of 2020, with a net increase of 15.45 million users, and the market share rose to 22.0%[22] - The company had 86.5 million 5G package users, achieving a penetration rate of 24.6%[21] - Broadband users reached 159 million, with broadband access revenue of RMB 71.9 billion, a year-on-year increase of 5.1%[23] - The number of IoT connections grew significantly to 237.6 million, representing a 50.9% increase compared to 2019[58] - The mobile user base reached 351 million, with a net increase of 15.45 million users in 2020, and the market share continued to improve[65] Strategic Initiatives and Innovations - The company launched a strategic initiative called "Cloud Transformation" to enhance digital services and drive high-quality development[4] - The company plans to continue expanding its 5G services and has initiated the commercial rollout of 5G SA networks, positioning itself for future growth[4] - The company signed nearly 1,900 contracts for 5G industry applications, with over 1,100 implementation scenarios[24] - The digitalization revenue reached RMB 84 billion, growing by 9.7% year-on-year, maintaining industry leadership in revenue scale and market share[24] - The company launched over 100 ecological benefits in collaboration with more than 30 leading application partners, enhancing the value of 5G services[22] - The company aims to strengthen its technological innovation focus on key technologies, particularly in 5G, cloud, and AI integration[36] - The company is investing CNY 5 billion in R&D for new technologies, focusing on AI and cloud computing solutions[53] Corporate Governance and Management - The company is currently controlled by China Telecom Group, which holds approximately 70.89% of the issued share capital[38] - The management team has extensive experience in the telecommunications industry, with key executives holding advanced degrees in engineering and management[39][40][42] - The company emphasizes the importance of technological innovation and development within its strategic framework[39] - The management team is dedicated to maintaining high standards of corporate governance and financial transparency[46] - The company has a commitment to expanding its market presence and enhancing its service offerings through strategic partnerships and acquisitions[39][45] Social Responsibility and ESG Efforts - In 2020, China Telecom was recognized with national honors for its contributions to combating the COVID-19 pandemic, reflecting its commitment to social responsibility[4] - The company has actively participated in poverty alleviation efforts, achieving poverty alleviation in all targeted counties and villages[35] - The company has supported social recovery efforts during the pandemic by rapidly establishing 5G networks and cloud platforms for hospitals[35] - The company has been recognized with multiple awards for its ESG efforts, including the Bloomberg Businessweek "ESG Leading Enterprise Award" and the "Best Telecom Company in Asia" by FinanceAsia[35] - The company has implemented energy-saving and emission-reduction measures to protect the environment[186] - The company actively fulfills its universal service obligations and ensures smooth communication during emergencies[186] Financial Management and Capital Structure - The company reported a net increase in cash and cash equivalents of RMB 3.08 billion in 2020[107] - As of December 31, 2020, the company had a working capital deficit of RMB 187.13 billion, which decreased by RMB 4.35 billion from 2019, indicating improved liquidity[110] - Total assets increased from RMB 703.13 billion at the end of 2019 to RMB 715.10 billion at the end of 2020, reflecting a growth of 1.7%[111] - Total debt decreased from RMB 790.22 billion at the end of 2019 to RMB 533.42 billion at the end of 2020, a reduction of RMB 256.80 billion[112] - The company maintained a stable cash and cash equivalents balance of RMB 23.68 billion at the end of 2020, with 73.0% in cash[110] - The debt-to-capital ratio improved from 18.3% at the end of 2019 to 12.8% at the end of 2020, indicating better financial health[111] Dividend Policy - The company proposed a final dividend of HKD 0.125 per share for the 2020 fiscal year, balancing long-term development and shareholder returns[20] - The proposed final dividend for the year ended December 31, 2020, is HKD 0.125 per share, totaling approximately RMB 8.403 billion[120] - The dividend is subject to approval at the annual general meeting scheduled for May 7, 2021[120] Compliance and Auditing - The company appointed Deloitte Touche Tohmatsu and Deloitte Huayong as its international and domestic auditors for the year ending December 31, 2020[166] - The company plans to propose the appointment of PwC and KPMG as external auditors for the year ending December 31, 2021, subject to shareholder approval[166] - The company emphasized compliance with laws and regulations, ensuring no actions were taken that would harm shareholder interests[166] - The company has maintained a commitment to shareholder interests and adhered to corporate governance principles throughout its operations[166] Pandemic Response and Community Support - The company launched over 20 service initiatives in response to the pandemic, including free service extensions and rapid activation of important services[197] - The company provided critical communication support during the pandemic, including establishing 5G connections for hospitals and enhancing network coverage for remote education[196] - The company enhanced its online service capabilities through its customer service center, ensuring uninterrupted customer support during the pandemic[197]

Financial Performance - For the first half of 2020, China Telecom reported operating revenue of RMB 193.8 billion, a year-on-year increase of 1.7%[8] - Service revenue reached RMB 187.1 billion, reflecting a 2.5% year-on-year growth, with mobile service revenue at RMB 90.5 billion, also up by 2.5%[11] - EBITDA for the period was RMB 63.2 billion, a slight decrease of 0.2% compared to the previous year, resulting in an EBITDA margin of 33.8%[8] - Net profit attributable to shareholders was RMB 13.9 billion, representing a 0.3% increase year-on-year, with basic earnings per share remaining at RMB 0.172[11] - Operating revenue for the six months ended June 30, 2020, was RMB 193,803 million, an increase from RMB 190,488 million in the same period of 2019, representing a growth of 1.4%[33] - Net profit for the period was RMB 14,071 million, slightly up from RMB 14,025 million in the previous year, indicating a growth of 0.3%[33] - The company’s net operating profit was RMB 18,978 million, a decrease from RMB 19,944 million in the previous year, representing a decline of 4.8%[33] - The total comprehensive income for the six months ended June 30, 2020, was RMB 14,208 million, compared to RMB 13,928 million for the same period in 2019, reflecting an increase of about 2%[36] Capital Expenditure and Investments - Capital expenditure for the first half of 2020 amounted to RMB 43.1 billion, significantly higher than RMB 35.0 billion in the same period last year[8] - The company invested RMB 20.2 billion in 5G network construction, establishing approximately 80,000 new 5G base stations, with nearly 210,000 stations in operation[15] - Capital expenditures for the six months ended June 30, 2020, amounted to RMB 31,118 million, compared to RMB 32,863 million in the same period of 2019, showing a reduction of about 5.3%[37] - The company’s capital commitments as of June 30, 2020, totaled RMB 20,440 million, a decrease from RMB 20,941 million as of December 31, 2019, showing a reduction of approximately 2.4%[72] User Growth and Service Expansion - As of June 30, 2020, mobile users reached 343 million, with a net increase of 7.9 million users, and 37.84 million 5G package users[13] - The company achieved 154 million broadband users, with broadband access revenue reaching RMB 35.3 billion, a year-on-year increase of 0.5%[14] - The company is actively enhancing its smart home services and broadband business to meet the growing demand for home information services[13] - Smart home applications and services revenue reached RMB 1.2 billion, a significant year-on-year increase of 131%, with whole-home WiFi users at 25 million, contributing approximately RMB 800 million[14] Digital Transformation and Technology - The company is focusing on digital transformation and enhancing operational efficiency through big data and AI applications in various business processes[18] - The company aims to enhance its digital transformation capabilities by integrating cloud and network resources, establishing a differentiated competitive advantage[15] - The company has made significant advancements in 5G technology, leading the establishment of 10 technical standards in the 3GPP R16 standard[16] - The company is expanding its 5G applications in various sectors, accumulating over 300 application scenarios in the industrial internet field[14] Financial Position and Debt Management - Total assets increased from RMB 703.131 billion at the end of 2019 to RMB 714.007 billion by June 30, 2020, representing a growth of 1.5%[27] - Total debt decreased from RMB 79.022 billion at the end of 2019 to RMB 49.597 billion, a reduction of 37.2%[27] - The net financial cost for the first half of 2020 was RMB 1.572 billion, a decrease of 23.6% year-on-year, due to effective debt control and refinancing at lower interest rates[24] - The company reported a decrease in interest expenses to RMB 1,848 million for the six months ended June 30, 2020, down from RMB 2,246 million in the same period of 2019, reflecting a reduction of approximately 17.7%[38] Corporate Governance and Social Responsibility - The company emphasizes the importance of corporate governance and has adopted internal control systems to enhance transparency and protect shareholder interests[100] - The company has complied with the corporate governance code as outlined in the listing rules during the reporting period[100] - The group has implemented various initiatives to fulfill its corporate social responsibility during the pandemic, ensuring communication continuity[42] - The group has taken measures to ensure stable communication services during the COVID-19 pandemic, which has also led to new information technology demands[42] Revenue Streams and Market Demand - The company’s industrial digitalization revenue was RMB 42.9 billion, leading the industry with a year-on-year growth of 5.1%[14] - IDC revenue was RMB 14.5 billion, a year-on-year increase of 11.9%, while industry cloud revenue grew by 30.4% to RMB 4.7 billion[14] - Internet service revenue increased to RMB 103,215 million, up 4.3% from RMB 98,895 million in 2019, indicating strong demand for internet services[59] - Engineering construction and design services revenue decreased to RMB 5,785 million, down 6.35% from RMB 6,177 million in the same period last year[78] Shareholder Information - The company declared a final dividend of RMB 0.114441 per share for the year ended December 31, 2019, totaling RMB 9,262 million, which was distributed on July 31, 2020[69] - The company did not declare an interim dividend for the current period[69] - As of June 30, 2020, China Telecom Group Co., Ltd. held 57,377,053,317 shares, representing approximately 85.57% of the issued class shares[97] - The company has a significant number of shares available for lending, totaling 483,132,571 shares, which represents 3.48% of H shares[98]

(3 中國电信 中 國 電 信 股 份 有 限 公 司 香港交易所股份代碼：728 紐約證券交易所股份代碼：CHA 日本 # 鼠 能 限 49 未 九 年 列表 糖 企業文化 關於中國電信 企業使命 讓客戶盡情享受信息新生活 戰略目標 做領先的綜合智能信息服務運營商 核心價值觀 全面創新，求真務實，以人為本，共創價值 經營理念 追求企業價值與客戶價值共同成長 服務理念 用戶至上，用心服務 企業行為準則 恪守承諾，為客戶提供卓越服務 誠信合作，在共創中尋求共贏 穩健經營，持續提升企業價值 精確管理，科學配置資源 關愛員工，讓每塊金子發光 回報社會，做有責任心的企業公民 企業形象口號 世界觸手可及 中國電信股份有限公司（「中國電信」或「本公司」，於中華人民共和國註冊成立的股份有限 公司，與其附屬公司合稱「本集團」）是一家全球大型的領先的全業務綜合智能信息服務運營 商，主要在中國提供固定及移動通信服務、互聯網接入服務、信息服務，以及其他增值電 信服務。於2019年底，本公司擁有約3.36億移動用戶、約1.53億有線寬帶用戶及約1.11億 固定電話用戶。本公司發行的H股及美國存託股份分別在香港聯合交易所有限公司（「香 ...

Financial Performance - Operating revenue for the first half of 2019 reached RMB 190.488 billion, a decrease of 1.3% compared to RMB 193.029 billion in the same period of 2018[5]. - EBITDA for the first half of 2019 was RMB 63.287 billion, representing an increase of 13.3% from RMB 55.858 billion in the previous year, with an EBITDA margin of 34.7%[5]. - Net profit for the first half of 2019 was RMB 13.909 billion, up 2.5% from RMB 13.570 billion in the same period of 2018[5]. - Service revenue reached RMB 182.6 billion, a year-on-year increase of 2.8%, with mobile service revenue growing by 5.6% to RMB 88.2 billion[16]. - In the first half of 2019, the company's operating revenue was RMB 190.49 billion, a decrease of 1.3% year-on-year; service revenue was RMB 182.59 billion, an increase of 2.8% year-on-year[26]. - The company reported a basic earnings per share of RMB 0.17, consistent with the same period in 2018[39]. - The net profit attributable to shareholders for the six months ended June 30, 2019, was RMB 13,909 million, representing an increase compared to the previous period[40]. - The total comprehensive income for the same period was RMB 14,092 million, which includes other comprehensive income adjustments[40]. User Growth and Market Share - The number of mobile users increased by 20.48 million, reaching a total of 330 million, with a market share increase to 20.4%[16]. - The number of Tianyi HD users reached 111 million, with smart gateway and home cloud users reaching 61.8 million and 32.15 million respectively[18]. Capital Expenditure and Cash Flow - Capital expenditure for the first half of 2019 was RMB 35.019 billion, an increase of 6.3% compared to RMB 32.947 billion in the previous year[5]. - Free cash flow remained strong at RMB 18.3 billion, reflecting the company's robust financial health[16]. - Capital expenditures for the first half of 2019 were RMB 35.02 billion, an increase of 6.3% year-on-year, while free cash flow remained strong at RMB 18.31 billion[30]. Emerging Business and Innovation - Emerging business revenue accounted for 55.4% of service revenue, contributing 5.7 percentage points to overall service revenue growth[16]. - Cloud business revenue grew by 11.0% year-on-year, while Internet finance revenue increased by 112.2%, with a cumulative transaction amount growing by 40.4%[18]. - The company achieved a 3.0 percentage point increase in service revenue driven by DICT and IoT business[18]. - The company is actively promoting the integration of 5G with cloud computing and AI technologies[20]. - The company has deepened reforms in its technology innovation system, increasing investment in emerging technology R&D[19]. 5G Development - The company plans to accelerate the deployment and preparation for large-scale commercial use of 5G services[15]. - The company aims to launch network upgrades for standalone (SA) architecture in 2020, enhancing its edge computing and network slicing capabilities[21]. - The company is actively exploring and promoting the shared construction of 5G network resources to reduce construction and operational costs[21]. - The company has signed contracts with over 400 enterprise customers to jointly innovate in 5G industry applications across various sectors including transportation, healthcare, and education[21]. Financial Position and Assets - As of June 30, 2019, total assets increased to RMB 710.96 billion, a growth of 7.2% from the end of 2018, while total debt decreased to RMB 76.60 billion, down 20.0%[31]. - The debt-to-capital ratio improved to 18.1%, a decrease of 3.7 percentage points from the end of 2018[31]. - The company’s equity attributable to shareholders was RMB 345,783 million, up from RMB 343,069 million in 2018, indicating a growth of 0.8%[37]. Cost Management and Operational Efficiency - The company continues to focus on precise management and resource utilization efficiency, leading to effective cost control and improved operational performance[27]. - In the first half of 2019, the company's operating expenses amounted to RMB 170.54 billion, a decrease of 1.9% year-on-year, with the expense ratio to operating income at 89.5%, down 0.6 percentage points from the same period last year[27]. - Network operation and support costs totaled RMB 50,780 million for the first half of 2019, a decrease of 6.5% from RMB 54,184 million in the same period of 2018[90]. Corporate Governance and Compliance - The company emphasizes corporate governance and has adopted measures to enhance internal controls and transparency[130]. - The roles of Chairman and CEO are held by the same individual to improve decision-making efficiency[130]. - The company has complied with the corporate governance code during the reporting period[130]. Accounting Standards and Financial Reporting - The financial report is prepared in accordance with International Accounting Standards and reflects the unaudited financial position as of June 30, 2019, and the operating results for the six-month period[48]. - The company adopted several new and revised International Financial Reporting Standards, including IFRS 16 on leases, which has impacted the accounting policies[49]. - The implementation of IFRS 16 resulted in the recognition of right-of-use assets and lease liabilities on the balance sheet, affecting the financial statements significantly[52].

Financial Performance - In 2018, China Telecom achieved operating revenue of RMB 377,124 million, an increase from RMB 366,229 million in 2017, representing a growth of approximately 2.4%[10] - The net profit for 2018 was RMB 21,210 million, up from RMB 18,617 million in 2017, marking a growth of about 8.6%[10] - The company's operating revenue reached RMB 377.1 billion, with service revenue at RMB 350.4 billion, a year-on-year increase of 5.9% (7.2% excluding IFRS 15 impact) [19] - EBITDA amounted to RMB 104.2 billion, reflecting a year-on-year growth of 2.0%, while net profit increased by 13.9% to RMB 21.2 billion, with basic earnings per share at RMB 0.262 [19] - The company reported a net increase of 12.26 million fixed broadband users, reaching 146 million, with users of 100 Mbps and above accounting for 66%[84] - The company’s total IoT connections reached 43.41 million, reflecting strong growth in the IoT sector[72] - The company’s new business revenue accounted for 51.9% of service revenue, an increase of nearly 6 percentage points from the previous year[74] - The company’s capital expenditures amounted to RMB 74.9 billion, a decrease of 15.5% year-on-year, marking three consecutive years of decline [168] - Free cash flow significantly improved to RMB 22.5 billion, with capital expenditure decreasing by 15.5% to RMB 74.9 billion, marking three consecutive years of decline [19] User Growth and Market Share - The number of mobile users reached over 300 million, with a net increase of 53.04 million users in 2018, the highest in the company's history[7] - Mobile service revenue reached RMB 167.7 billion, growing by 9.1%, with mobile users increasing by 53.04 million to a total of 303 million, capturing 44% of the net market share [24] - The number of 4G users reached 242 million, with a net increase of 60.39 million, maintaining a penetration rate of 80% [24] - The total mobile internet traffic surged by 291% year-on-year, with mobile internet revenue increasing by 22.4%[81] - The number of IPTV users surpassed 100 million, indicating strong growth in digital services[7] Strategic Initiatives and Innovations - China Telecom launched the "Three Clouds" architecture for 5G, focusing on control, access, and forwarding clouds, to enhance its network capabilities[7] - The company has initiated a comprehensive cloud transformation strategy to meet diverse customer needs in cloud and network services[7] - The company is actively participating in 5G international standard formulation and has initiated large-scale network trials [29] - The company is focused on expanding its five major business ecosystems and enhancing operational efficiency through big data and AI applications[101] - The company is committed to high-quality network construction, aiming for a comprehensive integration of cloud and network resources[101] Financial Health and Capital Management - The debt-to-equity ratio improved to 27.9% in 2018, down from 32.0% in 2017, reflecting better financial health[10] - The company declared a dividend of HKD 0.115 per share for 2018, an increase from HKD 0.105 in 2017[10] - The company aims to maintain a continuous and stable dividend policy, considering factors such as cash flow and future business development[128] - The company emphasized the importance of shareholder returns while balancing long-term interests and sustainable development[129] - The total amount of short-term loans and long-term loans includes confirmed and unconfirmed interest payable, with specific amounts not discounted[125] Corporate Governance and Management Changes - The company appointed Zhang Zhiyong as Executive Vice President on July 10, 2018, who has extensive experience in the telecommunications industry[60] - Liu Guiqing was also appointed as Executive Vice President on July 10, 2018, holding a PhD in Engineering from National University of Defense Technology[61] - Wang Guoquan became Executive Vice President on March 11, 2019, with a strong background in management within the telecommunications sector[63] - The company reported a significant change in its executive team, with multiple appointments and resignations occurring throughout 2018, including the appointment of Zhu Min as CFO and company secretary on July 20, 2018[135] Environmental, Social, and Governance (ESG) Commitments - China Telecom emphasizes its commitment to environmental, social, and governance (ESG) responsibilities, integrating these aspects into its development strategy and daily operations[181] - The company has established an ESG performance management system to monitor and disclose its ESG responsibilities effectively[189] - China Telecom actively engages with stakeholders through various communication channels, ensuring their expectations and feedback are addressed[190] - The company is committed to green development through initiatives like green procurement and operations, contributing to broader societal goals[184] - The company prioritizes employee welfare, promoting their development and encouraging participation in management[183] Customer Service and Satisfaction - The company maintained a leading position in customer satisfaction for mobile internet services, achieving the highest satisfaction rating in the industry[81] - The company aims to enhance customer service capabilities with a "three-full" service system, achieving the lowest complaint rate in the industry[98] - The comprehensive satisfaction rate for broadband services ranked as the industry leader[31] - The company aims to enhance user stickiness through improved network quality and services, focusing on customer value management[106] Network Security and Infrastructure - The company processed over 12,000 phishing scam websites throughout the year, enhancing network security measures[200] - The company implemented a real-name system for IoT cards to prevent communication information fraud[200] - The average access speed for fixed broadband increased to 104 Mbps, enhancing service quality[199] - The company completed the construction of approximately 50,000 administrative villages with optical fiber networks, supporting rural revitalization efforts[199]