Financial Performance - The company achieved revenue of approximately RMB 20,733.1 million, gross profit of RMB 5,157.7 million, and net profit of RMB 2,488.6 million for the six months ended June 30, 2023[15]. - Profit attributable to shareholders was approximately RMB 2,351.2 million, with basic earnings per share of RMB 0.697[15]. - Total revenue increased by approximately 3.4% to about RMB 20,733.1 million for the six months ended June 30, 2023, compared to RMB 20,055.4 million for the same period in 2022[51]. - Overall gross profit decreased from approximately RMB 5,387.0 million to RMB 5,157.7 million, a decline of about 4.3%[68]. - Net profit for the period was approximately RMB 2,488.6 million, down about 9.6% from approximately RMB 2,751.9 million[87]. - Core net profit attributable to shareholders was approximately RMB 2,615.4 million, a decrease of about 9.5% from approximately RMB 2,891.0 million[87]. - Operating profit decreased to RMB 3,246,512 thousand, a decline of 10.48% from RMB 3,626,479 thousand in the previous year[156]. - The company reported a total comprehensive income of RMB 2,193,013,000 for the six months ended June 30, 2023, compared to RMB 2,694,277,000 for the same period in 2022, a decrease of around 18.6%[167]. Revenue Breakdown - Property management services generated revenue of approximately RMB 12,187.5 million, representing a year-on-year growth of about 10.9%, and accounted for approximately 58.8% of total revenue[28]. - Community value-added services generated revenue of approximately RMB 1,884.2 million, accounting for about 9.1% of the total revenue[32]. - Home delivery service revenue increased by approximately 22.4% year-on-year to about RMB 306.7 million[36]. - Real estate brokerage service revenue grew by 16.1% year-on-year to approximately RMB 227.0 million[36]. - Urban services generated revenue of approximately RMB 2,394.3 million, with a focus on core cities and key business areas[40]. - Commercial operation services achieved total revenue of approximately RMB 534.3 million, with over 130 projects managed across more than 60 cities[42]. - Revenue from "Three Supplies and One Industry" business increased from approximately RMB 1,508.5 million to RMB 1,888.7 million, a growth of about 25.2%, accounting for approximately 9.1% of total revenue[61]. - Heating service revenue rose from approximately RMB 722.5 million to RMB 812.2 million, an increase of about 12.4%, representing approximately 3.9% of total revenue[61]. Community and Governance Initiatives - The company is actively exploring community value-added services and has established a local life business line brand called "Downstairs" to connect community service resources[18]. - The company is committed to enhancing community governance through initiatives like the "Red Heart Blue Sea" community co-governance model[16]. - The "Red Heart Blue Sea" community governance model has been implemented in nearly 70 communities across 14 provinces since July 2023[43]. - The company is focused on creating a new community governance pattern that emphasizes co-construction, co-governance, and sharing[18]. - The company aims to enhance community management and improve living conditions through the EPCO model in old community renovations[43]. Operational Efficiency and Development - The company emphasizes high-quality development resilience through solid operations and continuous service capability enhancement[15]. - The company is committed to enhancing service quality and customer experience through digital transformation and project upgrades, covering 497 projects with an investment of approximately RMB 150 million[31]. - The company is focusing on digital transformation to enhance customer experience and operational efficiency through technologies like big data, AI, and IoT[46]. - The company aims to optimize its business structure and enhance professional and market capabilities to ensure sustainable and healthy development[19]. Awards and Recognition - The company has received multiple awards, including recognition as a top property service enterprise in China and for its financial performance[11]. - The company has been recognized as the top property service company in China for 2023 by multiple industry authorities, including the China Index Academy[24]. - The company has maintained a high international ESG rating, receiving an A rating from MSCI ESG Ratings and being included in the FTSE4Good Index Series since December 2022[24]. Employee and Governance Information - As of June 30, 2023, the group had 211,001 employees, a decrease from 227,759 employees as of December 31, 2022, with total employee costs approximately RMB 7,493.9 million[107]. - The company has established an audit committee in compliance with Listing Rule 3.21, consisting of three independent non-executive directors, with Mr. Rui Meng as the chairman[126]. - The company has adhered to all applicable code provisions of the Corporate Governance Code during the six months ended June 30, 2023[128]. - No violations of the Standard Code for Securities Transactions by Directors were reported during the six months ended June 30, 2023[129]. Financial Position and Assets - Total assets as of June 30, 2023, amounted to RMB 73,001,735 thousand, an increase from RMB 70,076,896 thousand at the end of 2022[160]. - Total equity increased to RMB 40,838,704 thousand from RMB 39,909,000 thousand at the end of 2022[160]. - The company's total bank deposits and cash amounted to approximately RMB 12,712.4 million as of June 30, 2023, an increase of about RMB 1,335.6 million from RMB 11,376.8 million as of December 31, 2022[100]. - The company's current assets net value was approximately RMB 10,991.7 million as of June 30, 2023, compared to RMB 9,662.3 million as of December 31, 2022, with a current ratio of approximately 1.4 times[102]. Shareholder Information - The board resolved not to declare any interim dividend for the six months ended June 30, 2023, consistent with the previous year[118]. - The company intends to repurchase up to 337,312,739 shares, representing 10% of the total issued shares, depending on market conditions[123]. - As of June 30, 2023, the total number of issued shares was 3,373,127,390, with Ms. Yang Huiyan holding 1,218,336,100 shares, representing 36.12% of the total issued shares[138]. - The company has a share option plan that is valid for 10 years from the adoption date, with no further options to be granted after this period[148].

香港交易及結算所有限公司及香港聯合交易所有限公司對本公告的內容概不 負責，對其準確性或完整性亦不發表任何聲明，並明確表示，概不對因本公告 全部或任何部份內容而產生或因倚賴該等內容而引致的任何損失承擔任何責 任。 COUNTRY GARDEN SERVICES HOLDINGS COMPANY LIMITED 碧 桂 園 服 務 控 股 有 限 公 司 （於開曼群島註冊成立之有限公司） （股份代號：6098） 2023 6 30 截 至 年 月 日 止 六 個 月 之 未 經 審 核 中 期 業 績 公 告 財務摘要 6 30 截至 月 日止六個月 2023 年 2022年 變動 （人民幣百萬元，另有指明者除外） 收入 20,733.1 20,055.4 3.4% 毛利 5,157.7 5,387.0 -4.3% 行政開支率 8.8% 9.7% -0.9個百分點 淨利潤 2,488.6 2,751.9 -9.6% 本公司股東應佔利潤 2,351.2 2,575.8 -8.7% 本公司股東應佔核心淨利潤* 2,615.4 2,891.0 -9.5% 每股基本盈利（人民幣分） 69.70 76.51 -8.9% 每 ...

Management and Operations - As of December 31, 2022, the total contracted management area was approximately 1,601.9 million square meters, with a chargeable management area of about 869.1 million square meters[6]. - The company managed a total of 6,601 property projects, covering over 400 cities in China and overseas, serving approximately 8.41 million households and businesses[6]. - The "Three Supplies and One Industry" business segment has a chargeable management area of approximately 88.1 million square meters and a contracted management area of about 92.9 million square meters[6]. - The company actively explored non-residential sectors, managing projects across various segments including commercial, office buildings, schools, hospitals, and transportation hubs[46]. - The company operates in over 400 cities across 31 provinces, municipalities, and autonomous regions in China, with a focus on major economic regions such as the Pearl River Delta and Yangtze River Delta[69]. - The company has established a comprehensive property management and service system, certified by ISO quality management, environmental management, and occupational health and safety systems[5]. - The company has launched a "Five-Star Elderly Service System" to provide diversified home and community elderly care services, currently piloted in 12 communities across 4 cities[55]. - The company is actively exploring new childcare service models, including nanny and maternity services, to alleviate parenting pressures for community residents[55]. - The company aims to enhance service quality and expand its business layout to meet the new demands of modern Chinese society[55]. Financial Performance - For the fiscal year 2021, Country Garden Services achieved a revenue of RMB 28.843 billion, representing a year-on-year growth of 84.9%[17]. - The gross profit for the same period was RMB 8.864 billion, with a year-on-year increase of 67.3%[17]. - Net profit reached RMB 4.3495 billion, marking a year-on-year growth of 56.4%[17]. - For the first half of 2022, the company reported a revenue of RMB 20.0554 billion, up approximately 73.5% year-on-year[26]. - The gross profit for the first half of 2022 was RMB 5.387 billion, reflecting a year-on-year increase of about 39.6%[26]. - Net profit for the first half of 2022 was RMB 2.7519 billion, which is a year-on-year growth of approximately 23.6%[26]. - The company achieved revenue of approximately RMB 41,366.6 million for the year ended December 31, 2022, representing a 43.4% increase compared to 2021[45]. - Gross profit was approximately RMB 10,257.5 million, with net profit of approximately RMB 2,261.3 million, and profit attributable to shareholders was approximately RMB 1,943.4 million[45]. - The total revenue reached RMB 41,366.573 million in 2022, marking a significant increase from RMB 28,843.011 million in 2021, representing a growth of approximately 43.3%[63]. - Property management service revenue was approximately RMB 22,855.6 million in 2022, showing a year-on-year growth of about 65.7%, and accounting for 55.3% of total revenue, an increase of 7.5 percentage points from the previous year[69]. Acquisitions and Investments - The company acquired approximately 93.76% equity in Zhongliang Baiyue Zhijia Service Co., Ltd. for a total consideration of not more than RMB 3.129 billion[16]. - The group acquired 100% equity of Neighbourhood Life Holdings for a consideration of up to RMB 3.3 billion, with the acquisition aimed at enhancing property management services in China[167]. - The total consideration for the acquisition of Baiyue Zhijia Service is not more than approximately RMB 3.129 billion, with RMB 1.396 billion to be paid in cash and RMB 1.733 billion to be paid through the issuance of shares[173]. - The acquisition is expected to enhance the group's operational service level across the entire value chain, expand business scale and scope, and generate positive synergies[173]. - The acquisition will broaden the group's revenue sources, providing stable income and cash flow, thereby increasing total revenue and profitability[173]. Corporate Governance and Leadership - The company has seen significant leadership changes, with independent directors bringing diverse experience from various industries, enhancing governance and strategic oversight[189][190][191]. - The company emphasizes business innovation strategy planning and digital management, indicating a focus on modernization and efficiency in operations[196]. - The independent directors have extensive backgrounds in finance and management, which may enhance the company's financial strategies and risk management practices[190][191][194]. - The leadership team includes professionals with advanced degrees in business administration and management, reflecting a strong educational foundation for strategic decision-making[194][196]. - The focus on human resources and strategic planning indicates the company's commitment to fostering a strong organizational culture and operational excellence[186][196]. Sustainability and Social Responsibility - The company has been included in the FTSE4Good Index Series and recognized as a top-rated ESG company in the Asia-Pacific region by Sustainalytics in 2023[9]. - The company is committed to sustainable development, focusing on creating low-carbon communities and promoting green operations[54]. - The company signed a strategic cooperation framework agreement with Shell for "green low-carbon" initiatives[26]. - The company emphasizes its commitment to social responsibility and aims to create long-term value for customers and society[60]. Employee Development and Training - As of December 31, 2022, the group had 227,759 employees, an increase from 223,667 employees in 2021, with total employee costs approximately RMB 16,172 million[157]. - In 2022, the group organized a total of 4,998 training sessions, a 37% increase year-on-year, with a completion rate of 90% for 5,657 out of 6,285 trainees in frontline positions[160]. - The group has maintained a 100% training coverage rate for new employees in frontline positions, ensuring comprehensive onboarding[160]. - The group has developed 115 new business training courses to support the training of new business reserve cadres, aiming to enhance leadership succession planning[160].

香港交易及結算所有限公司及香港聯合交易所有限公司對本公告的內容概不 負責，對其準確性或完整性亦不發表任何聲明，並明確表示，概不對因本公告 全部或任何部份內容而產生或因倚賴該等內容而引致的任何損失承擔任何責 任。 COUNTRY GARDEN SERVICES HOLDINGS COMPANY LIMITED 碧 桂 園 服 務 控 股 有 限 公 司 （於開曼群島註冊成立之有限公司） （股份代號：6098） 2022 12 31 截 至 年 月 日 止 年 度 全 年 業 績 財務摘要 12 31 截至 月 日止年度 2022 年 2021年 變動 （人民幣百萬元，另有指明者除外） 收入 41,366.6 28,843.0 43.4% 毛利 10,257.5 8,864.0 15.7% 行政開支率 10.3% 11.3% -1.0個百分點 淨利潤 2,261.3 4,349.5 -48.0% 本公司股東應佔利潤 1,943.4 4,033.4 -51.8% 本公司股東應佔核心淨利潤* 5,021.8 4,606.9 9.0% 每股基本盈利（人民幣分） 57.68 128.42 -55.1% 每股攤薄盈利（人民 ...

Financial Performance - The company achieved revenue of approximately RMB 20,055.4 million for the six months ended June 30, 2022, representing a 73.5% increase compared to the same period in 2021[20]. - Gross profit for the same period was approximately RMB 5,387.0 million, reflecting a year-on-year growth of 39.6%[20]. - Net profit reached approximately RMB 2,751.9 million, an increase of 23.6% compared to the previous year[20]. - Profit attributable to shareholders rose to approximately RMB 2,575.8 million, marking a growth of 21.9% year-on-year[20]. - The company’s basic earnings per share were RMB 0.7651, an increase of 9.5% compared to the same period last year[20]. - Total revenue increased by approximately 73.5% to about RMB 20,055.4 million for the six months ended June 30, 2022, compared to RMB 11,559.8 million for the same period in 2021[42]. - Property management service revenue rose by approximately 112.4% to about RMB 10,986.3 million, accounting for approximately 54.8% of total revenue, up from 44.7% in the same period of 2021[43]. - Community value-added service revenue grew by approximately 51.1% to about RMB 2,112.3 million, representing about 10.5% of total revenue[46]. - Local life service revenue increased by approximately 94.6% year-on-year to about RMB 741.7 million, with over 1,300 "Louxia" service points established across 268 cities[32]. - The company reported a total comprehensive income of RMB 2,694,277 thousand for the six months ended June 30, 2022, compared to RMB 2,145,304 thousand for the same period in 2021[135][136]. Operational Highlights - The total contracted management area reached approximately 1,608.9 million square meters, with an increase of 171.0 million square meters since the end of 2021[20]. - The area under fee-based management was approximately 843.2 million square meters, up by 77.5 million square meters from the end of 2021[20]. - The company managed a total of 6,622 properties, providing services to approximately 8.15 million owners and merchants[29]. - The chargeable managed area in first and second-tier cities accounted for 44.6% of the total[29]. - The company secured new contract management area of 44.2 million square meters, contributing approximately 72.2% to the newly added contract management area in the first half of the year[30]. - The company has established over 1,000 local retail and laundry stores, providing convenient and professional laundry services to residents[27]. - The company has successfully implemented pilot applications of three types of intelligent cleaning robots, aiming to improve service efficiency through ongoing R&D in robotics[26]. Strategic Initiatives - The company emphasized the integration of property management services into community governance, enhancing its role in pandemic prevention efforts[21]. - The company aims to become an internationally leading property service group, focusing on customer-centric development and creating new value through innovative services and technologies[25]. - The company is focusing on digital management as a core strategy, investing heavily in technology research and development to enhance service quality and operational efficiency[23]. - The company has established a Customer Experience Research Institute to digitally collect and analyze customer experience data, aiming to continuously optimize service quality and customer satisfaction[22]. - The company is advancing its digital transformation strategy, emphasizing data governance and the application of big data platforms[40]. - The company has launched the "BGY Service City Partner 2.0 Plan" to enhance its urban service product capabilities[36]. Market Outlook - Long-term growth potential in the property service industry remains significant, driven by increasing demand for high-quality services across various sectors[21]. - The property services industry is expected to have a market space of up to trillions, emphasizing the need for leading and high-quality services to attract customers and the market[22]. - Future strategies include leveraging new technologies and services to empower property management and exploring higher-level asset management services[41]. Cost and Expenses - Total costs rose to approximately RMB 14,668.5 million, an increase of about 90.5% compared to approximately RMB 7,700.1 million for the same period last year[51]. - Sales and marketing expenses increased by approximately 54.5% to about RMB 161.5 million, driven by the diversification of business operations[59]. - Administrative expenses rose to approximately RMB 1,939.1 million, an increase of about 58.4% compared to approximately RMB 1,224.0 million for the same period last year[60]. - The company reported a total of RMB 16,961,565,000 in expenses for the six months ended June 30, 2022, compared to RMB 9,064,219,000 in the same period of 2021, indicating an increase of about 87%[162]. Shareholder and Governance - The group did not declare any interim dividend for the six months ended June 30, 2022, compared to no dividend declared for the same period in 2021[81]. - The company has adopted the corporate governance code as its own governance code to enhance accountability and shareholder value[93]. - The audit committee consists of three independent non-executive directors, ensuring proper oversight of financial reporting and risk management[92]. - The company complied with all applicable corporate governance code provisions during the six months ended June 30, 2022[93]. Acquisitions and Investments - The group acquired 100% equity of Neighbourhood Life Holdings for a consideration of up to RMB 3.3 billion, enhancing its property management business in China[82]. - The total consideration for the acquisition of 93.76% equity in Baiyue Zhijia Service is capped at approximately RMB 3.129 billion, with RMB 1.396 billion to be paid in cash and RMB 1.733 billion to be settled through the issuance of consideration shares[85]. - The company aims to strengthen its market competitiveness and influence through the acquisition and strategic partnerships[85]. Employee and Workforce - The total employee cost for the period was approximately RMB 7,755.5 million, with the number of employees increasing to 230,896 from 223,667 as of December 31, 2021[78]. - The group has implemented a "1+N grid" training model, covering approximately 53,000 key personnel with a total of 139,500 teaching hours in the first half of 2022[79]. - The company emphasizes the importance of employee development and satisfaction, implementing various training programs and initiatives to foster a positive workplace culture[23]. Financial Position - The company’s total equity as of June 30, 2022, was RMB 27,213,853 thousand, reflecting an increase from RMB 21,029,825 thousand as of June 30, 2021, representing a growth of 29.4%[197]. - The company’s cash and cash equivalents decreased to RMB 8,816,333 thousand as of June 30, 2022, from RMB 11,618,619 thousand as of December 31, 2021, a decline of approximately 24.1%[132]. - The total assets as of June 30, 2022, amounted to RMB 67,917,844 thousand, compared to RMB 66,812,758 thousand as of December 31, 2021, showing a growth of about 1.65%[132]. - The company’s retained earnings as of June 30, 2022, stood at RMB 10,083,180 thousand, an increase from RMB 8,515,620 thousand at the beginning of the year[135].

Company Overview - As of December 31, 2021, the total contracted management area was approximately 1,437.9 million square meters, with a fee-based management area of about 765.7 million square meters[6]. - The company managed a total of 6,046 property projects, covering over 370 cities in China and overseas, serving approximately 7.42 million households and businesses[6]. - The company has established a comprehensive property management and service system, certified by ISO quality, environmental, and occupational health and safety management systems[6]. - The total area under management reached approximately 1,437.9 million square meters, with a paid management area of about 765.7 million square meters as of December 31, 2021[47]. Financial Performance - The company achieved a revenue of approximately RMB 28,843.0 million for the year ended December 31, 2021, representing an increase of 84.9% compared to 2020[36]. - Gross profit for the year was approximately RMB 8,864.0 million, a year-on-year growth of 67.3%[36]. - Net profit reached approximately RMB 4,349.5 million, up 56.4% from the previous year[36]. - Profit attributable to shareholders increased by 50.2% to approximately RMB 4,033.4 million, compared to RMB 2,686.1 million in 2020[36]. - Basic earnings per share were RMB 128.42, reflecting a growth of 31.6%[36]. - The company proposed a final dividend of RMB 29.95 per share, a year-on-year increase of approximately 36.9%[36]. Revenue Breakdown - Property management service revenue was approximately RMB 13,793.9 million, with a year-on-year increase of about 60.3%, accounting for approximately 47.8% of total revenue[47]. - Community value-added service revenue was approximately RMB 3,327.6 million, achieving a year-on-year growth of about 92.2%, and its proportion of total revenue increased to approximately 11.5%[49]. - Urban services revenue was approximately RMB 4,529.0 million, covering over 150 cities[54]. - Non-owner value-added service revenue reached approximately RMB 2,675.1 million[51]. Strategic Initiatives - The company aims to become a leading urban governance public service integrator, focusing on high-quality urban development through its "City Coexistence Plan"[7]. - The company has established a complete product system with 20 sub-products across three areas: urban community governance, urban space operation, and municipal services, responding to government demands for refined urban management and digital integration[39]. - The company has launched nearly 200 new laundry service stores in 2021, expanding its community life service offerings[43]. - The company has initiated a "Happiness Workplace" program, conducting a survey covering over 80,000 employees to enhance employee satisfaction and well-being[40]. Acquisitions and Growth - The acquisition of Jiabao Services involved a total cash consideration of RMB 5,432,323,192, equivalent to HKD 6,472,059,560[102]. - The acquisition of Fullbright Global was completed with a cash payment of RMB 5 billion, with potential additional payments up to RMB 20 billion and RMB 30 billion based on future conditions[103]. - The company is actively expanding its property management services through strategic acquisitions in the market[103][104]. Corporate Governance - The company has adopted and complied with all applicable provisions of the corporate governance code effective during the year[119]. - The board consists of nine directors, including three executive directors, three non-executive directors, and three independent non-executive directors[122]. - The company emphasizes the importance of diversity in its board composition, considering factors such as gender, age, and professional experience[139]. - The company has established various committees including the remuneration, audit, nomination, and environmental, social, and governance committees to enhance corporate governance[134]. Risk Management - The company has established a risk management information database to improve the accuracy and applicability of risk identification[159]. - The risk management process includes risk identification, analysis, response, evaluation, and tracking, ensuring continuous monitoring and management of risks[159]. - The company conducted a comprehensive risk assessment for 2021, focusing on the impact of COVID-19 and domestic economic policy changes, updating the top ten risks accordingly[160]. Sustainability and ESG - The company has maintained an ESG rating of A from MSCI since November 2019, reflecting its commitment to sustainable practices[8]. - The Environmental, Social, and Governance (ESG) committee was established in August 2020, focusing on the group's ESG responsibilities and performance evaluation[143]. - Future guidance includes a focus on sustainability initiatives, with a commitment to reduce carbon emissions by 30% over the next five years[113]. Employee Engagement - The group organized various online and offline training sessions in 2021, with approximately 1.4 million participants and a total of 120,000 hours of training[100]. - The company has a strong focus on human resources and value-added services in driving business growth[110]. Market Position and Recognition - The company has been recognized as a leading property service provider, receiving multiple awards, including the "Top 1 Listed Service Company in China" in 2021[6]. - The company was included in the Hang Seng Index constituents on June 7, 2021, strengthening its position in the international capital market[8].

Financial Performance - For the six months ended June 30, 2021, the company achieved revenue of approximately RMB 11,559.8 million, an increase of 84.3% compared to the same period in 2020[13]. - Gross profit for the same period was approximately RMB 3,859.7 million, representing a year-on-year growth of 65.5%[13]. - Net profit for the first half of 2021 was approximately RMB 2,226.2 million, an increase of 66.7% compared to the previous year[13]. - Profit attributable to shareholders rose from approximately RMB 1,314.8 million in 2020 to approximately RMB 2,113.0 million, marking a growth of about 60.7%[13]. - The company’s basic earnings per share increased by 44.8% to RMB 0.6987[13]. - Total revenue increased by approximately 84.3% to about RMB 11,559.8 million for the six months ended June 30, 2021, compared to approximately RMB 6,271.3 million for the same period in 2020[34]. - Property management service revenue rose by approximately 30.5% to about RMB 5,172.3 million, accounting for approximately 44.7% of total revenue, down from 63.2% in the same period of 2020[35]. - Community value-added service revenue reached approximately RMB 1,398.3 million, a year-on-year increase of about 132.0%, accounting for approximately 12.1% of total revenue[24]. - Non-owner value-added service revenue was approximately RMB 1,058.3 million, reflecting a year-on-year growth of about 56.9%, representing about 9.2% of total revenue[26]. - Urban services revenue amounted to approximately RMB 2,095.0 million, with operations covering over 150 cities[28]. Operational Highlights - As of June 30, 2021, the company managed a contracted area of approximately 1,205.0 million square meters, with a fee-based managed area of approximately 644.0 million square meters[13]. - The company managed a total of 3,656 properties, providing services to approximately 4.65 million owners and merchants domestically and internationally[23]. - The company successfully expanded its market presence, with about 55.7% of the newly added contracted management area of approximately 80.2 million square meters coming from third-party external development[23]. - The company has deployed intelligent systems across over 3,000 projects, covering 1.593 million equipment points, enhancing customer experience through smart upgrades in service areas like access management and fire safety[16]. - The company has established a robot company to introduce multiple robotic solutions in property management, aiming for human-robot collaboration in service delivery[16]. - The company is exploring new service areas, including home services and local living, to enhance its property service offerings[15]. Strategic Initiatives - The company aims to become an "internationally leading new property service group," focusing on customer-centric services and technological advancements[18]. - The company has deepened its community life strategy, integrating basic property services with value-added services such as housekeeping and real estate brokerage, aiming to create a strong connection within the community[16]. - The company is focusing on digital transformation in property management to improve operational efficiency and service quality through AI and big data applications[32]. - The company aims to enhance its service capabilities through the integration of AI technology and mechanization, moving towards intelligent management platforms[19]. - The company plans to deepen its channel capabilities by developing a unique community integrated marketing approach, evidenced by a significant partnership with Fenjiu Group in 2020[20]. - The company is committed to building a new service ecosystem centered around community value-added services, including real estate brokerage and community insurance[31]. Awards and Recognition - The company received multiple awards, including the first place in the "2021 China Property Service Top 100 Enterprises" and "2021 China New Property Service Leading Enterprises"[4]. - The company was included in the Hang Seng Index, Hang Seng China Enterprises Index, and Hang Seng ESG 50 Index, marking a significant recognition in the capital market[7]. - The company has been recognized as a leading property service provider, receiving multiple awards, including the top ranking in the 2021 China Property Service Top 100 Companies[21]. Community Engagement - The company actively participated in community pandemic prevention and disaster relief efforts, ensuring no public area infections occurred in its managed communities[14]. - The company’s response to the severe flooding in Henan included mobilizing thousands of frontline staff to ensure safety and provide essential supplies to nearly 70,000 households[14]. - The company actively participated in pandemic response efforts, mobilizing over 400 volunteer party members for community health services during the COVID-19 outbreak[17]. Financial Position and Capital Management - The company’s total assets increased to RMB 51,591,289 thousand as of June 30, 2021, compared to RMB 31,203,877 thousand as of December 31, 2020, reflecting a growth of approximately 65.3%[122]. - The company’s total liabilities as of June 30, 2021, amounted to RMB 21,091,151 thousand, compared to RMB 15,044,839 thousand as of December 31, 2020, reflecting a growth of 40.4%[123]. - The company’s total equity as of June 30, 2021, reached RMB 30,500,138 thousand, a significant increase from RMB 16,159,038 thousand as of December 31, 2020, representing an increase of 88.8%[123]. - The company maintained a net cash position with a capital debt ratio remaining stable at both December 31, 2020, and June 30, 2021[64]. - The company aims to enhance its financial position and liquidity through the capital raising activities, avoiding interest costs[81]. Employee and Talent Development - The total employee cost for the period was approximately RMB 4,164.2 million, with the number of employees increasing to 179,291 as of June 30, 2021, from 153,585 as of December 31, 2020[71]. - The company launched a "Youth Hundred Plan" to recruit outstanding young talents, enhancing its talent cultivation system to support sustainable growth[17]. - The company organized various online and offline training sessions in the first half of 2021, with approximately 500,000 participants and thousands of training hours provided[73]. Risk Management and Compliance - The company will continue to adopt a cautious approach in its operations to mitigate risks associated with the ongoing COVID-19 pandemic and geopolitical uncertainties[33]. - The company continues to monitor foreign exchange risks and will implement hedging strategies as necessary to mitigate currency fluctuation risks[70]. - The company has maintained its risk management policies without any significant changes since December 31, 2020[134].

Financial Performance - The company achieved a revenue of approximately RMB 15,600.4 million for the year ended December 31, 2020, representing a 61.7% increase compared to 2019[23]. - Gross profit for the year was approximately RMB 5,299.8 million, reflecting a year-on-year growth of 73.6%[23]. - Net profit reached approximately RMB 2,781.7 million, an increase of 61.9% from the previous year[23]. - Total revenue for 2020 reached RMB 15,600,421, an increase from RMB 9,644,947 in 2019, representing a growth of approximately 62.5%[32]. - The profit attributable to shareholders for 2020 was RMB 2,686,128, up from RMB 1,670,664 in 2019, marking a growth of about 60.8%[32]. - Property management service revenue was approximately RMB 8,606.7 million, representing a year-on-year growth of about 49.7%[35]. - Community value-added service revenue was approximately RMB 1,731.3 million, achieving a year-on-year growth of about 100.1%[38]. - The gross profit margin for property management services improved to approximately 34.6%, up from 30.1% in the previous year[57]. - Overall gross profit increased by approximately 73.6% to RMB 5,299.8 million, with the gross profit margin rising to about 34.0% from 31.6%[56]. Business Expansion and Strategy - The company managed a total of 3,277 property projects, covering over 360 cities in China and overseas, serving approximately 4.24 million households and businesses[6]. - The company has successfully expanded its market presence, with the number of projects in the stock market exceeding those in the incremental market for the first time[26]. - The company aims to enhance urban governance public service integration, focusing on high-quality urban development[41]. - The company aims to build a service ecosystem centered around community life services, addressing diverse customer needs and creating shared value[25]. - The company has diversified its service offerings, extending into areas such as elderly care, child care, and health services, leveraging technologies like IoT and big data[25]. - The company aims to enhance its service capabilities through the integration of AI technology and mechanization, progressing from manual operations to a smart management platform[29]. - The company completed the acquisition of a leading elevator advertising media company, aiming to enhance its community value-added services[30]. - The company has established strategic partnerships with regions including Shanxi, Tianjin, Dalian, Guangxi, and Guangdong to accelerate business expansion in urban services[42]. Corporate Governance - The company has adopted and complied with the principles and code provisions of the corporate governance code during the year[108]. - The board consists of nine directors, including three executive directors, three non-executive directors, and three independent non-executive directors[111]. - The company emphasizes the importance of independent opinions in its governance structure, with multiple independent directors serving on key committees[100]. - The company has established various committees, including the Remuneration Committee and the Nomination Committee, to enhance corporate governance[122]. - The company has a clear policy for the appointment and re-election of directors, ensuring no director's term exceeds three years[116]. - The company has implemented a standard code of conduct for securities trading, which all directors confirmed compliance with during the year[109]. - The company has arranged appropriate liability insurance for directors and senior management to protect against claims arising from corporate activities[112]. Social Responsibility and Community Engagement - Country Garden Services donated RMB 265,200 to support education in Tibet, reflecting its commitment to social responsibility[14]. - The company is committed to social responsibility, actively participating in community support and poverty alleviation initiatives during the pandemic[28]. - The company has received multiple awards for its contributions to charity and poverty alleviation, highlighting its commitment to social responsibility[92]. - The company launched a home economics training program in June 2020, aimed at enhancing skills and employment opportunities in the community[14]. Risk Management - The company has established a top-down and bottom-up risk management framework in 2018, continuously improving the risk management system and guiding risk assessment activities[145]. - The Risk Management Committee was established in 2019 to oversee the design, implementation, and maintenance of the company's risk management system[146]. - The company conducted a comprehensive review of its risk management and internal control systems, covering major risks and key business processes for the fiscal year 2020[157]. - The board believes that the risk management and internal control systems are effective and sufficient, complying with corporate governance codes[157]. Technological Development - The company has invested in technology development to improve operational efficiency and customer service[94]. - The company has developed 32 core algorithms to automate work order distribution and improve service efficiency through real-time data from IoT sensors[29]. - Future plans include leveraging AI algorithms to better understand customer needs and provide personalized services, aiming for a response time of just 100 milliseconds[43]. Financial Position - Non-current assets increased significantly to RMB 7,915,834 in 2020 from RMB 2,044,918 in 2019, indicating a growth of approximately 287.5%[33]. - Current assets rose to RMB 23,288,043 in 2020, up from RMB 10,224,404 in 2019, reflecting a growth of about 128.5%[33]. - The group's net current assets as of December 31, 2020, were approximately RMB 9,055.2 million, up from RMB 3,797.1 million as of December 31, 2019[82]. - The company's intangible assets increased to approximately RMB 6,176.3 million, up about RMB 4,572.4 million from RMB 1,603.9 million as of December 31, 2019, mainly due to several equity acquisition projects completed during the year[72]. Shareholder Communication - The company has established multiple communication channels with shareholders, including annual and interim results announcements, and updates on its website[172]. - The company holds an annual general meeting for shareholders, providing a platform for direct communication and addressing shareholder inquiries[168]. - The company has a clear procedure for shareholders to submit inquiries to the board, ensuring transparency and communication[172].

Financial Performance - For the six months ended June 30, 2020, the company achieved revenue of approximately RMB 6,271.3 million, an increase of 78.4% compared to the same period in 2019[10]. - Gross profit for the same period was approximately RMB 2,332.5 million, reflecting a year-on-year growth of 69.3%[10]. - Net profit reached approximately RMB 1,335.2 million, a 61.6% increase from the previous year[10]. - Profit attributable to shareholders rose to approximately RMB 1,314.8 million, marking a growth of 60.9% compared to RMB 816.9 million in 2019[10]. - Basic earnings per share were RMB 0.4826, an increase of 56.3% year-on-year[10]. - The property management service revenue reached approximately RMB 3,999.4 million, representing a year-on-year growth of 57.3%, with a gross margin increase of 2.4 percentage points to about 38.1%[19]. - Community value-added service revenue was approximately RMB 602.6 million, achieving a year-on-year growth of 96.2%, accounting for 9.6% of total revenue, an increase of 0.9 percentage points from the previous year[22]. - The "Move-in Ready" service generated revenue of approximately RMB 123.5 million, with a year-on-year growth of about 213.5%[22]. - Non-owner value-added service revenue was approximately RMB 674.4 million, representing about 10.8% of total revenue[23]. - The total revenue increased by approximately 78.4% to about RMB 6,271.3 million for the six months ended June 30, 2020, compared to RMB 3,515.7 million for the same period in 2019[30]. Operational Highlights - The total contracted management area reached 745.8 million square meters, with an increase of 61.1 million square meters since the end of 2019[10]. - The managed area for fee-based services was 319.5 million square meters, up by 43.4 million square meters from the end of 2019[10]. - The company manages a total of 2,769 properties, providing services to approximately 3.77 million owners and businesses domestically and internationally[19]. - The company has established a comprehensive service covering the entire property management value chain, including property management, community value-added services, non-owner value-added services, and "three supplies and one industry" business[18]. - The company is focusing on developing community value-added services, integrating community commercial resources to enhance owner experience[21]. Strategic Initiatives - The company emphasizes the importance of high-quality service, technological innovation, and brand reputation to build trust and reputation among property owners[11]. - The company is committed to technological upgrades, launching the industry's first complete AI stack solution to enhance service capabilities and digital transformation[13]. - The strategic focus on "large property management" aims to deepen service and technological capabilities, integrating AI and automation into property services[15]. - The company is deploying 5G and AI applications to reduce costs and enhance community service efficiency through intelligent solutions[15]. - The ongoing expansion into community life services reflects a shift towards comprehensive, high-quality service offerings tailored to diverse owner needs[11]. Community and Social Responsibility - The company played a significant role in community pandemic prevention efforts during the COVID-19 outbreak, enhancing the perceived value of property services[10]. - During the pandemic, the company donated 40,000 liters of disinfectant and over 400 tons of poverty alleviation agricultural products to support affected areas[13]. - The company emphasizes its commitment to social responsibility and aims to be a conscientious enterprise[16]. Financial Position and Risks - The total amount of bank deposits and cash was approximately RMB 9,950.3 million, an increase of about RMB 3,024.3 million from RMB 6,926.0 million as of December 31, 2019[53]. - The net amount of trade receivables increased to approximately RMB 2,753.0 million, up about RMB 1,179.0 million from RMB 1,574.0 million as of December 31, 2019, mainly due to significant revenue growth[50]. - The company faces industry risks related to regulatory environments affecting property management fees and contract management areas[56]. - The company is monitoring foreign exchange risks, with no significant adverse impact expected from RMB exchange rate fluctuations[58]. Acquisitions and Investments - The company has completed several significant equity acquisitions to expand its business scale and enhance synergies with existing projects[29]. - The company agreed to acquire 100% equity of Urban Compass, with a maximum consideration of RMB 511.94 million for the first phase and up to RMB 1 billion for the second phase[69]. - The company acquired identifiable net assets of approximately RMB 65,414,000 from several property management companies, including RMB 58,680,000 attributed to property management contracts and customer relationships[130]. - The company also acquired identifiable net assets of approximately RMB 66,448,000 from an insurance brokerage company, which included RMB 28,663,000 for the recognized insurance brokerage license[131]. Governance and Compliance - The company established an Environmental, Social, and Governance (ESG) Committee on August 26, 2020, to enhance governance practices[70]. - The company has established an audit committee in compliance with Listing Rule 3.21, consisting of three independent non-executive directors, with a focus on financial reporting and risk management[71]. - The company has adhered to all applicable provisions of the Corporate Governance Code during the six months ending June 30, 2020[72]. - No violations of the standard code for securities trading by directors were reported during the six months ending June 30, 2020[73].

Business Performance - In 2019, the company was ranked first in operational performance among the top 100 property service companies in China by the China Index Academy[5]. - The company achieved a revenue of approximately RMB 9,644.9 million for the year ended December 31, 2019, representing a 106.3% increase compared to 2018[18]. - Gross profit for the year was approximately RMB 3,052.2 million, reflecting a year-on-year growth of 73.3%[18]. - Net profit reached approximately RMB 1,718.4 million, an increase of 83.9% from the previous year[18]. - Profit attributable to shareholders rose from approximately RMB 923.2 million in 2018 to about RMB 1,670.7 million, marking an increase of approximately 81.0%[18]. - Basic earnings per share were RMB 0.6273, up by 69.9% compared to the previous year[18]. - Community value-added service revenue for the year was approximately RMB 865.2 million, representing a year-on-year growth of 107.4%, accounting for 9.0% of the company's total revenue[36]. - Non-owner value-added service revenue reached approximately RMB 1,422.1 million, reflecting a year-on-year increase of 79.8%, contributing about 14.7% to the overall revenue[37]. - The company achieved a profit before tax of RMB 2,076,112 thousand in 2019, reflecting a strong increase from RMB 1,069,387 thousand in 2018[27]. Market Expansion and Acquisitions - The acquisition of 100% equity in Hong Kong United Property Services (China) Co., Ltd. was completed on September 9, 2019, aimed at expanding the company's business scale and market influence[9]. - The company successfully acquired several high-quality property management firms to enhance service offerings and regional balance, contributing to future growth potential[21]. - The company is focused on expanding its service capabilities through a dual strategy of organic growth and strategic acquisitions[25]. - The company plans to expand its market presence through targeted acquisitions, with a goal of increasing market share by 10% over the next two years[84]. Technological Development - The introduction of AI and IoT technologies has led to the development of an AI full-stack solution product system, including cleaning robots and smart speakers[21]. - The company has established strategic partnerships with leading tech firms such as Tencent and Alibaba Cloud to enhance technological capabilities[21]. - The company aims to leverage technology to improve service quality and enhance customer experience in the property management sector[24]. - The company is committed to strategic partnerships with leading tech firms to further develop AI and smart community solutions, improving property management efficiency[44]. Community and Social Responsibility - A community empowerment initiative was launched to connect over one million homeowners with quality agricultural products from impoverished areas, supporting poverty alleviation efforts[21]. - The company made total donations of approximately RMB 443,000 during the year ended December 31, 2019, significantly higher than RMB 48,000 in 2018[162]. Corporate Governance - The company emphasizes the importance of effective leadership and transparency in operations to enhance shareholder value[97]. - The board consists of experienced professionals with diverse backgrounds in finance, project management, and strategic planning, ensuring robust governance[82]. - The company has adopted and complied with the corporate governance code principles and provisions, with some deviations explained[97]. - The company has a structured approach to risk management and dividend policy as part of its business strategy[99]. - The company emphasizes good corporate governance by maintaining active oversight through its various committees[111]. Financial Management - The company reported a final dividend of RMB 0.1514 per share for the year ended December 31, 2019, compared to RMB 0.0849 per share in 2018, representing an increase of approximately 78.5%[157]. - The total cash and bank deposits, including restricted cash, reached approximately RMB 6,926.0 million as of December 31, 2019, up by about RMB 3,051.7 million from RMB 3,874.3 million as of December 31, 2018[73]. - The company's current assets net value was approximately RMB 3,797.1 million as of December 31, 2019, compared to RMB 1,543.7 million as of December 31, 2018, with a current ratio of 1.6 times[73]. - The total employee cost for the year was approximately RMB 4,041.6 million, with the number of employees increasing to 54,085 as of December 31, 2019, from 33,609 as of December 31, 2018[78]. Risk Management - In 2019, the company established a risk management committee to oversee the design, implementation, and maintenance of the risk management system[128]. - The company updated its risk assessment standards based on changes in the internal and external environment, considering financial, operational, regulatory, and reputational risks[132]. - The risk management process includes identification, assessment, response, monitoring, and reporting, ensuring continuous monitoring and management of risks[134]. - The audit committee conducted a comprehensive review of the risk management and internal control systems, confirming their effectiveness and adequacy for the fiscal year ending December 31, 2019[138]. Operational Efficiency - The company reported a significant increase in procurement efficiency, with a 20% reduction in costs attributed to strategic sourcing initiatives[84]. - The company is investing in technology development, with a budget allocation of $50 million for R&D in new product lines[84]. - The company has established a new property information management system and an online-offline community business service system during the tenure of its vice president[93]. Related Party Transactions - The agreements with Country Garden Holdings are classified as continuing connected transactions under the listing rules, requiring compliance with disclosure and annual review regulations[184][185][188]. - Independent non-executive directors confirmed that the ongoing related transactions were conducted in the ordinary course of business and on normal commercial terms[195]. - The external auditor reviewed the ongoing related transactions and found no issues regarding compliance with the company's pricing policy and annual caps[196].