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We're seeing an incredible transformation in enterprise, says Salesforce CEO Marc Benioff
CNBC Television· 2025-09-04 00:20
Financial Performance - Salesforce achieved $104 billion in revenue for the quarter, a 10% year-over-year increase [2] - Salesforce's cash flow for the year reached $15 billion [2] - The company is raising its cash flow forecast for the year [3] Agentic Enterprise Transformation - Every enterprise is undergoing a transformation into an "Agentic Enterprise," where software, apps, and agents collaborate to enhance customer success [4] - Salesforce has facilitated approximately 15 million conversations between its agents and customers, alongside 15 million customer service conversations, maintaining similar satisfaction scores [5] - Salesforce is expanding the "Agentic Enterprise" model from support to sales, introducing new sales agents [6] Sales and Customer Engagement - Salesforce's sales agents are actively engaging prospects, closing deals, and scheduling appointments [7] - Salesforce can now re-engage with a significant portion of its 20 million to 100 million past customers [7] - The company's pipeline is experiencing unprecedented richness and fullness due to the new sales agent capabilities [8]
Salesforce CEO Marc Benioff goes one-on-one with Jim Cramer
CNBC Television· 2025-09-04 00:20
Financial Performance - Salesforce achieved $1025 billion in revenue for the quarter, up 10% year-over-year [3][17] - Salesforce's cash flow for the year reached $15 billion [3][4] - The AI business has exceeded $1 billion in sales and is the fastest-growing business [13] - Agent force and data cloud are up 120% year-over-year [29] Guidance and Expectations - Salesforce has raised its guidance for the year, margins, and cash flow [9] - The current remaining performance obligation (CRPO) is up 11% year-over-year [11] - Salesforce is appropriately conservative with its guidance [12][23] Strategic Initiatives and Transformation - Salesforce is undergoing a transformation into an "Agentic Enterprise," integrating AI agents with human employees [5][6][14][26] - Salesforce has reshaped its customer support, lowering costs by 17% through the use of agents [15] - Salesforce's sales agents are now calling prospects and generating appointments, expanding reach [8] - Every Salesforce product is becoming fully agentic, including Slack, which saw revenue up 10% year-over-year [17] - The US government is Salesforce's largest customer, with success against Palantir in the US Army due to competitive pricing [31][32]
AI明星公司Anthropic新融资超预期,估值1830亿美元;Salesforce已裁减约4000个客户支持岗位丨AIGC日报
创业邦· 2025-09-04 00:12
Group 1 - Salesforce has reduced approximately 4,000 customer support positions due to the integration of artificial intelligence, decreasing the workforce from 9,000 to around 5,000. AI agents are completing 30% to 50% of the company's work, particularly in support and sales roles. This shift has led to a 17% reduction in support costs [2] - Anthropic has completed a new funding round, raising $13 billion, exceeding initial expectations and increasing its valuation to $183 billion, nearly three times its valuation at the beginning of the year. This funding round is one of the largest for an AI company to date, with participation from major investors including Iconiq Capital and Fidelity Management and Research [2] - A study published in Nature Machine Intelligence indicates that an AI-assisted brain-computer interface can significantly enhance the task performance of paralyzed individuals, improving their ability to control devices by nearly four times [2] - Amazon has launched a new AI shopping feature called Lens Live, which allows consumers to discover products by simply pointing their phone at real-world items. This feature enhances the existing Amazon Lens tool by adding real-time interaction capabilities [2][3]
8点1氪:携程宣布所有产研员工居家办公无需审批;361度与张水华已解约;苹果被曝首款折叠iPhone出货量或达千万台
36氪· 2025-09-03 23:50
Group 1 - Ctrip has implemented a new policy allowing all product and research employees to work from home on Wednesdays and Fridays without needing approval from their direct supervisors, effective from September 1 [4][5] - This policy aims to enhance work-life balance and foster a culture of trust and self-motivation among employees, with 70% of staff already participating in a hybrid work model prior to this change [4][5] Group 2 - 361 Degrees has ended its partnership with marathon runner Zhang Shuihua, known as the "fastest nurse," due to adjustments in both parties' development paths, which will not affect existing collaborations with other athletes [5][6] - Zhang Shuihua gained attention after winning the domestic women's championship at the 2025 Harbin Marathon, where her post-race comments sparked discussions about work-life balance for nurses [5][6] Group 3 - Apple is expected to launch its first foldable iPhone in 2026, with projected shipments of 8 to 10 million units, increasing to 25 million units by 2027 [5] - The foldable iPad is anticipated to follow in 2028, featuring a larger display area and a high-end pricing strategy, with conservative sales expectations [5] Group 4 - The price of domestic gold jewelry has surpassed 1050 yuan per gram, driven by rising international gold prices, which recently hit a historical high of 3546.919 USD per ounce [6] - Major brands like Chow Tai Fook and Luk Fook have reported increased prices for their gold jewelry products [6] Group 5 - BYD has won a defamation lawsuit against a media outlet, receiving over 2 million yuan in damages, which has been executed [7][8] - The lawsuit stemmed from the media's publication of false and defamatory information about BYD [7][8] Group 6 - The global smart home cleaning robot market saw a 33% year-on-year increase in shipments, totaling 15.352 million units in the first half of the year, with lawn mowers experiencing a remarkable 327.2% growth [10] Group 7 - Xiaomi has published a patent for a vehicle inspection method aimed at improving traffic efficiency and reducing congestion [12] - The patent involves a system that collects vehicle and passenger information to streamline the inspection process [12] Group 8 - The "back-to-school economy" is thriving, with over 2.5 million new stationery-related companies registered this year, reflecting a growing demand for educational supplies [19]
Tech Ruling, Q2 Earnings Help Boost Hump Day Market
ZACKS· 2025-09-03 23:46
Market Overview - Major indexes experienced mixed results, with the Dow closing down -24 points (-0.05%) after a drop of -250 points intra-day, while the S&P 500 rose +32 points (+0.51%) and the Nasdaq gained +218 points (+1.02%) [1] - The Russell 2000 index slipped -2 points (-0.095%) [1] Alphabet and Big Tech - A recent court ruling favored Alphabet, allowing its relationship with Apple to continue, which may have prevented a potential breakup of its conglomerate and provided relief to the broader Big Tech sector [2] Salesforce Performance - Salesforce.com reported Q2 earnings of $2.91 per share, exceeding the Zacks consensus of $2.77 and the previous year's $2.56, with revenues of $10.24 billion surpassing expectations of $10.13 billion [3] - However, guidance for Q3 earnings and full fiscal year was considered lackluster, leading to a -4% decline in after-market trading, compounding a -23.6% loss year-to-date [4] American Eagle Performance - American Eagle posted earnings of 45 cents per share, significantly above the Zacks consensus of 20 cents, with revenues of $1.28 billion exceeding the anticipated $1.23 billion, driven by a successful advertising campaign [5] - The company's shares increased by +23% in late trading, marking a positive year-to-date performance [5] Labor Market and Economic Indicators - The Job Openings and Labor Turnover Survey (JOLTS) for July reported 7.2 million job openings, below the expected 7.4 million, indicating a tightening labor market [6] - Factory Orders for July were reported at -1.3%, an improvement from the previous month's -4.8% [7] - The Beige Book indicated rising costs due to tariffs and utilities, reflecting modest growth across regions [7] Upcoming Economic Reports - Anticipation for tomorrow's market includes the ADP report on private-sector payrolls for August, expected to decrease to 75K from 104K in July, along with other economic indicators [8] - Earnings reports from Broadcom, lululemon, and Docusign are expected, with Broadcom anticipated to report strong profits from AI-related sales, while lululemon and Docusign expect negative year-over-year earnings growth [9]
Salesforce第三财季营收指引中值低于分析师预期
Core Insights - Salesforce reported Q2 revenue of $10.24 billion, marking a nearly 10% year-over-year growth, the closest to double-digit growth in six quarters, and exceeding analyst expectations [1] - Non-GAAP EPS was $2.91, reflecting a nearly 14% year-over-year increase, significantly surpassing company guidance and analyst forecasts [1] - Subscription and support revenue grew approximately 10.6% year-over-year, while current remaining performance obligations (CRPO) increased by 11%, slightly above analyst expectations [1] Future Guidance - The company anticipates a slowdown in Q3 revenue growth to 8%-9%, with the midpoint of revenue guidance falling below analyst expectations [1] - For the full fiscal year, the maximum revenue growth guidance is set at 9% [1]
赛富时(CRM.US)营收展望黯淡 AI变现乏力重压股价
智通财经网· 2025-09-03 23:27
Core Viewpoint - Salesforce's (CRM.US) latest quarterly revenue outlook falls short of market expectations, indicating that its AI products have not yet achieved the anticipated market returns amid fierce competition from emerging AI companies [1] Revenue Outlook - For the fiscal quarter ending in October, Salesforce expects revenue to reach between $10.2 billion and $10.3 billion, slightly below Wall Street's average expectation of $10.3 billion [1] - Remaining performance obligations, a key indicator of order volume, are expected to grow "slightly above" 10%, in line with analyst predictions [1] AI Competition Concerns - Investors are increasingly worried that traditional software companies like Salesforce may be replaced by new AI entrants, as AI technology is perceived to take over existing product functionalities, leading to reduced human resource investments by client companies [1] - Barclays analyst Raimo Lenso emphasized the need for investors to monitor the operational data of Agentforce and look forward to potential positive developments from the upcoming Dreamforce conference [1] Agentforce Product Insights - Salesforce's AI tool, Agentforce, launched last year, has signed over 6,000 paying customers and reported an annual recurring revenue of $100 million as of May, although this figure was not updated in the latest earnings report [1][3] - CFO Robin Washington noted that large enterprises and regulated industries are cautious about deploying AI tools, requiring time to adopt them confidently [3] Stock Performance - Following the earnings announcement, Salesforce's stock price plummeted by 5.5% in after-hours trading, marking a cumulative decline of 23% for the year [3] CEO's Confidence - CEO Marc Benioff expressed strong confidence in the future of Agentforce, highlighting a 60% increase in the number of customers transitioning from trial to full deployment, indicating a significant expansion in application scenarios and usage scale [3] - Benioff dismissed concerns about the potential obsolescence of enterprise SaaS applications, asserting that he sees no viable alternatives to their current business operations [4] Financial Performance - For the second quarter of fiscal year 2025, Salesforce reported a year-over-year revenue growth of 9.8%, reaching $10.2 billion, surpassing analyst expectations of $10.1 billion [6] - Remaining performance obligations increased by 11% to $29.4 billion, and adjusted earnings per share were $2.91, exceeding the expected $2.78 [6] Strategic Developments - Salesforce announced an expansion of its stock buyback program by $20 billion, bringing the total to $50 billion [6] - The company plans to focus more on developing IT service management products, potentially positioning itself in direct competition with industry leader ServiceNow (NOW.US) [6] - The acquisition of data software company Informatica (INFA.US) is expected to close in the first quarter of 2026 or later [6]
Salesforce CEO calls guidance 'appropriately conservative' as stock declines after earnings
CNBC· 2025-09-03 22:53
Core Viewpoint - Salesforce's CEO Marc Benioff defended the company's conservative guidance despite disappointing figures, emphasizing the strength of their results [1] Financial Performance - Salesforce reported quarterly results that beat earnings and revenue estimates, but provided disappointing guidance, leading to a stock dip of over 5% in extended trading [2] - The company's revenue growth has stalled in the single digits since mid-last year, contributing to a year-to-date stock decline of over 23% [2] Product and Technology - Benioff highlighted customer satisfaction with Salesforce's artificial intelligence agent product, which he claims is not merely a rebranded version of ChatGPT but a transformative technology for businesses [3] - The company has integrated AI agents into its operations, resulting in a reduction of service and support staff [3] Competitive Positioning - Salesforce achieved success against competitor Palantir, particularly in securing contracts with the U.S. government, including the Department of Defense [3] - Benioff noted that Salesforce offers a competitive product at significantly lower prices compared to Palantir [4]
Salesforce.com (CRM) Q2 Earnings: Taking a Look at Key Metrics Versus Estimates
ZACKS· 2025-09-03 22:31
Core Insights - Salesforce.com reported $10.24 billion in revenue for the quarter ended July 2025, marking a year-over-year increase of 9.8% and an EPS of $2.91 compared to $2.56 a year ago, exceeding Zacks Consensus Estimates [1] - The revenue surprise was +1.02% over the estimated $10.13 billion, while the EPS surprise was +5.05% over the consensus estimate of $2.77 [1] Financial Performance Metrics - Remaining performance obligation (RPO) - Current: $29.40 billion, exceeding the average estimate of $29.10 billion [4] - Remaining performance obligation (RPO) - Total: $59.90 billion, slightly above the average estimate of $59.85 billion [4] - Remaining performance obligation (RPO) - Noncurrent: $30.50 billion, below the average estimate of $30.74 billion [4] Geographic Revenue Breakdown - Revenue from the Americas: $6.74 billion, below the average estimate of $6.97 billion, with a year-over-year change of +8.6% [4] - Revenue from Asia Pacific: $1.07 billion, above the average estimate of $1.02 billion, with a year-over-year change of +13.9% [4] - Revenue from Europe: $2.43 billion, exceeding the average estimate of $2.15 billion, with a year-over-year change of +11.2% [4] Revenue Segmentation - Revenue from Professional services and other: $546 million, above the estimated $535.15 million, representing a year-over-year decrease of -2.7% [4] - Revenue from Subscription and support: $9.69 billion, slightly above the average estimate of $9.6 billion, with a year-over-year change of +10.6% [4] - Revenue from Subscription and support - Service: $2.46 billion, slightly below the average estimate of $2.47 billion, with a year-over-year change of +8.9% [4] - Revenue from Subscription and support - Marketing and Commerce: $1.37 billion, matching the average estimate, with a year-over-year change of +4.4% [4] - Revenue from Subscription and support - Platform and Other: $2.08 billion, exceeding the average estimate of $2.01 billion, with a year-over-year change of +16.7% [4] - Revenue from Subscription and support - Integration and Analytics: $1.52 billion, above the average estimate of $1.49 billion [4]
Salesforce.com (CRM) Q2 Earnings and Revenues Beat Estimates
ZACKS· 2025-09-03 22:16
Group 1: Earnings Performance - Salesforce.com reported quarterly earnings of $2.91 per share, exceeding the Zacks Consensus Estimate of $2.77 per share, and up from $2.56 per share a year ago, representing an earnings surprise of +5.05% [1] - The company posted revenues of $10.24 billion for the quarter ended July 2025, surpassing the Zacks Consensus Estimate by 1.02%, compared to $9.33 billion in the same quarter last year [2] - Over the last four quarters, Salesforce.com has surpassed consensus EPS estimates three times and topped consensus revenue estimates three times [2] Group 2: Stock Performance and Outlook - Salesforce.com shares have declined approximately 24.4% since the beginning of the year, while the S&P 500 has gained 9.1% [3] - The company's earnings outlook is crucial for investors, as it includes current consensus earnings expectations for upcoming quarters and any recent changes to these expectations [4] - The current consensus EPS estimate for the upcoming quarter is $2.85 on revenues of $10.29 billion, and for the current fiscal year, it is $11.30 on revenues of $41.17 billion [7] Group 3: Industry Context - The Computer - Software industry, to which Salesforce.com belongs, is currently ranked in the top 37% of over 250 Zacks industries, indicating a favorable outlook [8] - Empirical research shows a strong correlation between near-term stock movements and trends in earnings estimate revisions, which can impact stock performance [5] - The Zacks Rank for Salesforce.com is currently 3 (Hold), suggesting that the shares are expected to perform in line with the market in the near future [6]