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Salesforce adds voice calling to Agentforce AI customer service software
CNBC· 2025-10-13 12:00
Core Insights - Salesforce is enhancing its Agentforce software by introducing voice capabilities, allowing clients to utilize AI agents for customer interactions beyond text [1] - The generative AI landscape is evolving, with voice becoming a significant component, as seen with advancements from companies like OpenAI and Anthropic [2] - Salesforce's stock has faced challenges, declining approximately 28% in 2025, contrasting with a 15% gain in the Nasdaq [4] Company Developments - Agentforce Voice enables customization of voice tone, speed, and pronunciation, and allows interruptions during calls, integrating with major corporate phone systems [1][2] - Salesforce's Agentforce has over 12,000 implementations, but there is skepticism regarding its popularity and adoption rates [6][7] - The company plans to offer early access to Agent Script software in November, which will allow organizations to tailor agent responses [7] Market Context - Former Salesforce co-CEO Bret Taylor's startup Sierra, valued at $10 billion, is also entering the AI voice market, indicating competitive pressures [3] - Concerns have been raised about the potential disruption AI may cause to workforce needs and demand for Salesforce's offerings, although CEO Marc Benioff has downplayed these risks [5][6]
Infosys debuts AI-powered Customer Experience Suite for Salesforce
Yahoo Finance· 2025-10-13 09:45
Core Insights - Infosys has launched the Infosys Customer Experience Suite for Salesforce, aimed at automating and optimizing customer engagement processes for organizations looking to scale digital operations and integrate AI-driven automation across various channels [1][6] - The suite utilizes Infosys Topaz and Salesforce's agentic AI capabilities to automate service requests, sales workflows, and employee support functions, enhancing personalized customer interactions [2][6] - The solutions are designed for interoperability with existing enterprise systems, ensuring real-time data processing and compliance with regulatory and ethical standards [3] Implementation and Impact - The suite has been deployed in production environments, with one implementation at a research institute leading to reduced process inefficiencies and improved response times [4] - A media company deployment utilized Salesforce's agentic AI to decrease transactional inquiries, minimize spam, and shorten case resolution times [5] - Fluido, an Infosys subsidiary, played a role in redesigning customer experience frameworks, focusing on process simplification and data harmonization with AI as a core component [5] Strategic Positioning - Infosys aims to provide enterprises with scalable automation tools to support digital transformation and measurable operational improvements [6] - The collaboration with Salesforce positions Infosys to empower businesses in adapting to the evolving landscape of AI services [4][6]
Bank of America Gears Up For Q3 Print; Here Are The Recent Forecast Changes From Wall Street's Most Accurate Analysts
Benzinga· 2025-10-13 06:35
Earnings Report - Bank of America is set to release its third-quarter earnings results on October 15, with analysts expecting earnings of 95 cents per share, an increase from 81 cents per share in the same period last year [1] - The projected quarterly revenue is $27.38 billion, compared to $25.34 billion a year earlier [1] AI Tool Implementation - On September 30, Bank of America launched a generative AI tool to enhance its Global Payments Solutions team, which serves over 40,000 business clients globally [2] Stock Performance - Shares of Bank of America fell by 2.3%, closing at $48.65 on the previous Friday [2] Analyst Ratings - The consensus rating for Bank of America is "Buy," with a highest price target of $66.00 and a lowest price target of $33.90, resulting in a consensus price target of $49.48 [4] Price Target Adjustments - Various analysts have maintained or adjusted their ratings and price targets for Bank of America: - Evercore ISI Group raised the price target from $49 to $55 [6] - Oppenheimer lowered the price target from $57 to $56 [6] - Citigroup raised the price target from $54 to $58 [6] - Wells Fargo increased the price target from $56 to $60 [6] - RBC Capital raised the price target from $45 to $53 [6]
Bank of America Gears Up For Q3 Print; Here Are The Recent Forecast Changes From Wall Street's Most Accurate Analysts - Bank of America (NYSE:BAC)
Benzinga· 2025-10-13 06:35
Earnings Report - Bank of America is set to release its third-quarter earnings results on October 15, with analysts expecting earnings of 95 cents per share, an increase from 81 cents per share in the same period last year [1] - The projected quarterly revenue is $27.38 billion, compared to $25.34 billion a year earlier [1] AI Tool Implementation - On September 30, Bank of America launched a generative AI tool to enhance its Global Payments Solutions team, which serves over 40,000 business clients globally [2] Stock Performance - Shares of Bank of America fell by 2.3%, closing at $48.65 on the previous Friday [2] Analyst Ratings - The consensus rating for Bank of America is "Buy," with a highest price target of $66.00 and a lowest price target of $33.90, resulting in a consensus price target of $49.48 [4] Recent Analyst Actions - Evercore ISI Group analyst Glenn Schorr maintained an Outperform rating and raised the price target from $49 to $55 [6] - Oppenheimer analyst Chris Kotowski maintained an Outperform rating and lowered the price target from $57 to $56 [6] - Citigroup analyst Keith Horowitz maintained a Buy rating and raised the price target from $54 to $58 [6] - Wells Fargo analyst Mike Mayo maintained an Overweight rating and raised the price target from $56 to $60 [6] - RBC Capital analyst Gerard Cassidy maintained an Outperform rating and increased the price target from $45 to $53 [6]
Piper Sandler Sees Autodesk’s Generative AI Strategy “Close to Bearing Fruit”
Yahoo Finance· 2025-10-13 03:48
Core Insights - Autodesk, Inc. is recognized as a significant player in the AI stock market, with analysts highlighting its advancements in Vertical AI and a new monetization model as key growth drivers [1][2] - The company is nearing the realization of its investments in generative AI, which is expected to lead to substantial product changes in traditionally stagnant industries [2][3] Group 1: AI and Product Development - Autodesk is making notable progress in developing Vertical AI for Architecture, Engineering, and Construction (AEC), Manufacturing, and Media, as showcased at Autodesk University [2] - The introduction of AutoConstrain in Manufacturing and Neural CAD demonstrates Autodesk's commitment to enhancing customer workflows through AI-driven innovations [3] Group 2: Business Model Evolution - Autodesk is evolving its business model with upcoming pricing changes to Autodesk Platform Services (APS), focusing on consumption-based monetization as generative technologies expand [3] - The shift towards cloud computing and consumption-based pricing is expected to create new revenue opportunities for the company [3]
Palantir Stock Hits Record High Ahead Of Earnings Report. Is Palantir Stock A Buy?
Investors· 2025-10-27 13:46
Core Viewpoint - Palantir Technologies (PLTR) has seen significant stock performance, gaining 146% in 2025 and outperforming most software companies, with a notable increase in investor interest due to its positioning in the artificial intelligence sector and potential government contracts [2][4]. Group 1: Stock Performance - As of October 2, 2025, Palantir stock has gained 146% this year, significantly outperforming the iShares Expanded Tech-Software Sector ETF (IGV), which has advanced 15% [2]. - Palantir stock has rebounded to near its all-time high of 190 set on August 12, trading above its 50-day moving average, indicating strong institutional interest [3][8]. - The stock advanced 340% in 2024, with much of the gain occurring after Donald Trump's presidential election win [8]. Group 2: Market Position and Strategy - Palantir is well-positioned to capture more U.S. government business, particularly during the Trump administration, which has been favorable for the company [4][6]. - The company recently hosted its eighth artificial intelligence conference, showcasing its "Artificial Intelligence Platform" and real-world AI use cases, indicating a strong go-to-market strategy in AI [5]. - Palantir's Relative Strength Rating stands at 98 out of a best-possible 99, and it holds a Composite Rating of 99, reflecting its strong market performance [8][10]. Group 3: Competitive Landscape - Concerns have been raised about rising competition from OpenAI and Salesforce, particularly in the defense market, which could impact Palantir's growth [6][7]. - Palantir faces competition in the defense sector from Lockheed Martin regarding the "Golden Dome" air and missile defense shield initiative [7].
Polen Focus Growth Portfolio Q3 2025 Commentary
Seeking Alpha· 2025-10-12 13:33
Core Insights - The US equity markets maintained strong momentum in Q3 2025, primarily driven by enthusiasm for generative AI and the semiconductor sector, despite challenges such as high tariffs and inflation [5][6][7] - The Polen Focus Growth Portfolio returned 3.3% in Q3 2025, underperforming compared to the Russell 1000 Growth Index's 10.5% and the S&P 500's 8.1% [15][5] - Significant contributors to the portfolio's performance included Oracle, Shopify, and Alphabet, while detractors included Apple, NVIDIA, and Tesla [15][16] Economic Context - The US economy grew at a revised annual rate of 3.8% in Q2 2025, with technology capital expenditures, particularly in AI, contributing significantly to this growth [8][11] - Oracle reported a 359% increase in remaining performance obligations, indicating strong demand for cloud computing and AI infrastructure [9][10] Sector Performance - AI-driven sectors, especially semiconductors, outperformed, while traditionally defensive sectors like healthcare and consumer staples lagged [5][13] - The market has bifurcated companies into "AI winners or losers," leading to performance dispersion [5][13] Portfolio Activity - New positions were initiated in Broadcom and Boston Scientific, while positions in Gartner and Thermo Fisher Scientific were exited [23][36] - The portfolio saw increased investments in Starbucks, ServiceNow, and CoStar Group, while trimming positions in Netflix, Alphabet, and Visa [23] Future Outlook - The focus remains on durable, high-quality businesses, with expectations of mid-teens earnings growth over the long term [5][38] - The demand for AI-related infrastructure is anticipated to continue, with companies like NVIDIA and Broadcom expected to generate earnings growth of approximately 20% per annum over the next 3-5 years [30][27]
Cantor Fitzgerald Reiterates Overweight on NVIDIA (NVDA), Says AI Demand Proves It’s “Not a Bubble”
Yahoo Finance· 2025-10-11 22:21
Core Insights - NVIDIA Corporation is recognized as a leading AI stock, with Cantor Fitzgerald raising its price target to $300 per share from $240 after management meetings [1] - The company is focusing on partnerships, particularly with OpenAI, to enhance its AI infrastructure and reduce costs associated with server ODMs and CSPs [2] - NVIDIA is projected to achieve $8 earnings per share by 2026, with a significant increase in token demand noted [3] Financial Performance - OpenAI and similar platforms are achieving gross margins of 50-70%, indicating strong demand for GPUs, which are currently sold out [4] - The shift towards generative AI across various sectors, including search and social media, is expected to drive $2 trillion in spending from traditional compute to generative AI [5] Market Trends - The rapid adoption of generative AI is seen as a sustainable trend rather than a bubble, with evidence of meaningful positive ROI from quality AI solutions [5] - The company is actively involved in optimizing AI infrastructure through a full-stack solution, including CUDA-X, to meet the growing demand for AI deployment at scale [2]
Microsoft (MSFT) Named Morgan Stanley’s Top Pick as CIOs See It Leading Generative AI Spending
Yahoo Finance· 2025-10-11 22:18
Core Insights - Microsoft Corporation (NASDAQ:MSFT) is highlighted as a leading investment opportunity in the AI sector, with Morgan Stanley reiterating its "Overweight" rating and identifying it as their "Top Pick in large-cap software" due to its valuation being at a discount compared to peers [1] - The company is well-positioned to capture a significant share of generative AI spending and IT budgets as workloads transition to the cloud, according to a quarterly survey of chief information officers (CIOs) [1][2] Survey Insights - A survey conducted among hundreds of U.S. and European CIOs revealed that 37% believe Microsoft will secure the largest or second-largest share of additional generative AI spending over the next three years [2] - The survey indicates that Microsoft is expected to benefit from the ongoing migration of computing work from on-premise servers to the cloud [2] IT Budget Allocation - Among 100 CIO respondents, 49 indicated that Microsoft is likely to gain the largest additional share of IT budgets due to the cloud transition in the next three years, with Amazon and Salesforce mentioned as smaller competitors [3] - Microsoft focuses on providing AI-powered cloud, productivity, and business solutions, emphasizing efficiency, security, and advancements in AI [3]
Delivra Health Brands CEO shares insights into company's financial results, sustained growth path – ICYMI
Proactiveinvestors NA· 2025-10-11 15:56
About this content About Sean Mason Sean Mason is a Senior Journalist at Proactive, having researched and written about Canadian and US equities for 20 years. Sean graduated from the University of Toronto with a BA in history and economics and has also passed the Canadian Securities Course. He previously worked at Investors Digest of Canada, Stockhouse, and SmallCapPower.com. Read more About the publisher Proactive financial news and online broadcast teams provide fast, accessible, informative and action ...