Core Viewpoint - The establishment of the "12315 Consumer Rights Protection Service Station" by the Sanmenxia Market Supervision Administration and Guangfa Bank Sanmenxia Branch aims to enhance the financial consumer rights protection mechanism and provide a more efficient dispute resolution channel [1]. Group 1: Service Station Establishment - The service station will be set up at the bank's branch, equipped with a dedicated mediation room and personnel to offer one-stop complaint acceptance, consultation, and dispute mediation services [1][7]. - The service station is part of a broader initiative to create a safe and reliable financial consumption environment, reflecting the bank's commitment to consumer rights [1][7]. Group 2: Innovative Service Measures - Guangfa Bank Sanmenxia Branch has introduced three key service initiatives: a public signboard displaying the rights protection service station's identification and complaint process, a consumer rights protection knowledge manual, and monthly "Financial Consumer Rights Protection Day" events [5][6]. - The knowledge manual covers six major categories of frequently asked questions, including account security and personal information protection [6]. Group 3: Long-term Development and Collaboration - The establishment of the service station sets a benchmark for financial institutions in the city, promoting a collaborative model of rights protection involving regulators, banks, and consumers [7]. - Future cooperation will include joint activities such as consumer rights knowledge competitions to foster a new collaborative rights protection framework [7].

Group 1 - The core issue highlighted is the need for stronger consumer protection in the financial services sector, particularly regarding unreasonable pricing and hidden fees that inflate loan costs [1][2] - The report from the China Consumers Association indicates that issues such as "violent" debt collection practices are prevalent, causing distress to consumers [1][2] - Regulatory actions have been taken against financial institutions for non-compliance, with a notable case being Beijing Sunshine Consumer Finance fined 1.4 million yuan for improper loan pricing practices [2] Group 2 - The relationship and management between consumer finance companies and their partner institutions are critical, as many companies rely on third-party platforms for customer acquisition [3] - Recent regulations require financial institutions to implement a list management system for their partner institutions, with some companies beginning to disclose their partner lists [3] - The ongoing regulatory scrutiny in the consumer finance sector is expected to persist, emphasizing the importance of compliance for long-term survival in a competitive market [4]

Core Viewpoint - Jining Rural Commercial Bank is actively promoting financial literacy and consumer rights protection through a campaign themed "Protecting Customer Rights, Enjoying a Safe Life" to enhance public awareness of financial safety and legal rights [1][4]. Group 1: Campaign Objectives - The campaign focuses on safeguarding key demographics, strengthening risk awareness, protecting property security, regulating sales behavior, resisting illegal intermediaries, maintaining financial order, and building a foundation of trust [1]. - The initiative aims to deepen the public's understanding of financial consumer rights and enhance their ability to protect themselves against financial risks [4]. Group 2: Implementation Strategies - The bank has set up various promotional materials in its branches, including brochures on preventing telecom fraud and anti-money laundering, which are readily available for customers [3]. - Staff members are actively engaging with customers in branches, providing face-to-face explanations and answering questions to help them grasp practical financial knowledge [3]. - Outreach efforts include setting up temporary promotional points in high-traffic areas such as shopping districts, schools, and communities, where staff distribute materials and educate the public on various financial topics [3]. Group 3: Public Impact - The campaign has effectively raised public awareness of financial consumer rights and improved financial knowledge and risk prevention capabilities among the community [4]. - There is a noticeable increase in public recognition of financial products and services, contributing to a positive atmosphere for learning and using financial knowledge [4].

Group 1 - The core idea of the event is to enhance public financial literacy and risk prevention capabilities through a collaborative effort between Guangfa Bank and China Life Insurance [1][3] - The event serves as a practical implementation of consumer rights protection and financial regulatory compliance, showcasing the synergy between banking and insurance sectors [3][5] - The event systematically educates participants on the eight basic rights of consumers, including property security, right to know, and right to fair trade, while addressing common financial disputes [5][6] Group 2 - The event features a "Deposit Insurance Knowledge Corner" to clarify key points of the Deposit Insurance Regulations, ensuring that deposits within 500,000 yuan are protected [6] - Various interactive and experiential learning formats, such as a "Financial Knowledge Carnival" and role-playing scenarios, are employed to engage participants and enhance their understanding of financial risks [7] - The event aims to continue promoting financial knowledge among diverse groups, including the elderly and small business owners, to build a harmonious financial ecosystem [7]

除做好网点宣传外，民生银行济南高新支行还积极主动"走出去"，深入企业、社区、商圈，开展形式多 样的宣传活动。在企业，该支行开展"金融知识茶话会"，与企业员工围坐交流，分享风险案例和金融知 识。针对新到岗大学生，支行工作人员详细讲解反诈技巧，强调切勿出租出借银行卡，警惕不明链接和 陌生电话，获得企业员工的一致认可。在社区，该支行采用现场讲解、展板展示、资料发放以及互动问 答等方式，向居民普及消费者权益保护知识、银行服务流程和金融诈骗防范技巧，吸引众多居民参与， 提升了他们的金融知识和权益保护意识。此外，该支行还向商户和消费者普及防范电信诈骗、识别非法 集资、保护个人信息安全等知识，尤其对老年人和年轻消费者群体进行重点讲解和风险提示，受到广泛 好评 。 通过这一系列宣传活动，民生银行济南高新支行取得了显著成果，获得了储户、社区居民和企业员工的 广泛认可与好评。未来，民生银行济南高新支行将继续创新宣传方式，拓宽宣传渠道，持续开展金融知 识普及活动，为广大金融消费者提供更加优质、安全的金融服务，为构建和谐稳定的金融环境贡献更大 力量。 在金融市场日益复杂的当下，金融消费者权益保护显得尤为重要。民生银行济南高新支行积极 ...

Core Viewpoint - The Minsheng Bank Dongying Branch actively promotes financial consumer rights protection and financial literacy in the community through a knowledge dissemination event aimed at enhancing residents' financial awareness and risk prevention [1][2] Group 1: Event Overview - The event took place in the Yue Lai community, where Minsheng Bank staff set up consultation booths and distributed promotional materials to engage local residents [1] - Staff provided explanations of financial knowledge relevant to daily life, focusing on common telecom fraud schemes and advising residents on how to protect their finances [1] Group 2: Target Audience and Focus Areas - Special attention was given to elderly residents, addressing potential issues they may face in financial transactions, such as safe card usage and identifying counterfeit currency [1] - The bank staff taught elderly residents how to distinguish real from fake currency and provided guidance on the correct use of bank cards [1] Group 3: Consumer Rights Education - During the event, the bank highlighted the eight basic rights of consumers, using vivid examples to help residents understand their rights in financial transactions [2] - Residents were encouraged to assert their legal rights when infringed and were informed about the avenues for seeking redress [2] Group 4: Community Impact - Over 300 promotional leaflets were distributed, reaching more than a hundred community residents, who expressed appreciation for the practical financial knowledge gained [2] - The bank plans to continue such initiatives, innovating in promotional methods and expanding outreach to foster a harmonious financial consumption environment [2]

Core Viewpoint - The recent financial consumer rights protection awareness campaign conducted by Minsheng Bank in Dongying Kenli District aims to enhance the self-protection awareness and risk prevention capabilities of financial consumers [1][2] Group 1: Event Overview - Minsheng Bank's Dongying Kenli Branch organized a financial consumer rights protection knowledge promotion event at the Mingzhu Night Market, attracting numerous local merchants [1] - The event included the distribution of small gifts and promotional brochures to educate participants about the eight basic rights of financial consumers [1] Group 2: Key Educational Content - The eight basic rights covered include property safety rights, right to know, right to choose, right to fair trade, right to legal compensation, right to education, right to respect, and right to information security [1] - The bank staff highlighted common fraud methods, particularly in light of the increasing frequency of telecom and internet scams, advising citizens to remain vigilant and remember the mantra "do not listen, do not believe, do not transfer" [1] Group 3: Community Engagement and Future Plans - The interactive segment of the event encouraged high participation from citizens, with many expressing that they learned valuable financial knowledge [2] - Minsheng Bank's Dongying Kenli Branch plans to continue its efforts in financial knowledge dissemination, innovating promotional methods to reach more communities, rural areas, and enterprises [2]

Core Viewpoint - Strengthening financial consumer rights protection is essential for promoting the people-oriented nature of financial work, with Minsheng Bank Nanjing Branch focusing on innovative practices and warm services to meet diverse consumer needs since 2025 [1][6]. Group 1: Fraud Prevention and Consumer Protection - Minsheng Bank Nanjing Branch has effectively utilized a big data risk control system and frontline employee insights to mitigate new types of fraud risks, successfully preventing a customer from losing 50,000 yuan due to telecom fraud [1][2]. - The bank has implemented a dual protection system combining technology and human intervention to enhance customer asset security, alongside proactive financial knowledge education focusing on account safety and fraud prevention [2]. Group 2: Services for the Elderly - The bank has established a "green channel" for elderly customers and provided various services such as home visits for those unable to visit branches, ensuring personalized and humane service [3][4]. - Initiatives include setting up "respect for the elderly" areas in all standard branches, equipping them with reading materials and tools for elderly customers, and launching a "senior version" mobile banking app with larger fonts and simplified menus [4]. Group 3: Services for the Disabled - Minsheng Bank Nanjing Branch has developed a "barrier-free financial service circle" to cater to the needs of disabled individuals, providing specialized services for visually impaired customers [5]. - The bank has created a unique brand focused on delivering warm, accessible financial services to special groups, including the construction of barrier-free pathways and the provision of customized financial education through various formats [5]. Group 4: Future Directions - The bank aims to continue enhancing its consumer protection efforts, focusing on consumer needs and deepening innovative practices to create a healthier and more sustainable financial consumption environment [6][7].

Core Viewpoint - The Minsheng Bank Zhonghai International Community Branch is actively promoting financial consumer rights and knowledge through a campaign titled "Sound the Consumer Protection Horn, Financial Knowledge Qilu Tour" in response to the Shandong Banking Association's call [1][2] Group 1: Campaign Activities - The community branch is educating customers about common issues such as illegal fundraising, fraudulent investment schemes, and unregulated health marketing through in-store presentations [1] - The bank is utilizing home service opportunities to conduct case presentations and disseminate financial knowledge to employees of partner companies [2] - Promotional materials, including flyers on consumer rights protection and financial knowledge, are being distributed to local residents [1] Group 2: Risk Awareness and Prevention - The campaign includes setting up eye-catching displays on the dangers of illegal financial investments and tips for preventing gambling and fraud [1] - The bank is providing emergency response suggestions for potential risks such as account theft and online banking fraud, aiming to enhance customers' awareness and emergency handling capabilities [2] - The community branch emphasizes its commitment to being a trustworthy bank in the neighborhood and aims to play a positive role in safeguarding people's financial security [2]

多措并举强化金融教育 提升群众金融素养 兴业银行东莞分行积极响应监管要求，进行全方位的金融教育活动。2025年"3·15"金融消费者权益保护教 育活动期间，兴业银行东莞分行坚持践行消保工作人民性的要求，全行上下营造"讲消保""学消保"浓厚氛 围，同时积极开展"高管讲消保"活动，确保各项消保工作得以有效落实。 保障消费者权益，营造安全、放心的金融环境，有助于提振消费信心。今年，正值兴业银行东莞分行扎根 莞邑二十周年，为全面贯彻落实中央金融工作会议精神，兴业银行东莞分行始终坚持金融工作的政治性、 人民性，以党建为引领，构建多点发力、协同推进、人人有责、各司其职的工作体系，打造"党建+消 保"深度融合的"大消保"工作格局，以红色动能守护群众"钱袋子"，为助力人民群众美好生活贡献金融力 量。 为推进精准金融教育，兴业银行东莞分行聚焦重点人群开展金融知识普及。立足粤港澳大湾区，该行聚焦 外籍来华人员，普及在华支付便利性，主动将便捷支付知识延伸至外籍来华人员的生活场景中，重点介绍 银行可兑换的外币币种、开户、境内工资收入购汇汇出、外卡取现等金融服务知识，助力外籍来华人员更 好地融入中国金融生活。 打造便民服务 生态贴心服 ...