消费者权益保障

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充电宝新规落地,执行需要温度
Xin Hua Ri Bao· 2025-07-02 21:18
Core Viewpoint - The recent recall of multiple power bank brands, including Romoss and Anker, is primarily driven by safety concerns following 15 incidents of power banks catching fire on flights this year, leading to new regulations prohibiting the transport of non-compliant power banks on domestic flights [1][2] Group 1: Industry Response - Several power bank brands have announced recalls of their products, and multiple brands' 3C certification has been "suspended" [1] - The Civil Aviation Administration of China has issued an emergency notice banning passengers from carrying power banks without clear 3C markings or those that have been recalled [1] Group 2: Consumer Impact - The new regulations have rendered many power banks as "prohibited items," causing confusion among consumers, with many power banks being abandoned at airport security [1] - There are concerns regarding the usability of previously purchased non-compliant power banks after the mandatory 3C certification requirement takes effect in August 2024 [1] Group 3: Recommendations for Stakeholders - Manufacturers are urged to implement effective recall solutions, such as establishing convenient return points in urban areas and ensuring safe return channels for problematic power banks [2] - Transportation hubs like airports and stations should proactively inform travelers about policy changes through clear signage and online announcements, and consider providing temporary storage services [2] - Regulatory bodies and companies need to offer clear guidelines for the disposal or recycling of recalled products to prevent consumer confusion [2] - The industry should use this opportunity to enhance standards and dynamic regulation to prevent problematic power banks from re-entering the market [2]
误购550只小鸡崽不可退,免密支付的“隐忧”
Jin Rong Shi Bao· 2025-04-23 03:10
但不可否认的是,"免密支付"带来的风险隐患也不容忽视。 近日,安徽蚌埠一位老人误下单花790元购买550只小鸡崽的事件登上热搜,引发社会广泛关注。 老人因不熟悉网购操作,在开启免密支付的情况下完成交易,收到货时才发现误购。而商家以活物不可 以退款为由拒绝退货,无奈之下,这些小鸡崽只能被养在亲戚家的鸡棚里。 "现在免密支付也是有点夸张了""看谁还敢用到免密支付"……从网友的评论中可以看到,"免密支付"遭 遇了质疑,一定程度上体现出消费者权益在特殊商品交易中的困境。 其实,在移动支付盛行的当下,免密支付凭借极致的便捷性,极大地提升了支付效率,优化了用户体 验。在小额支付场景中,如乘坐公交地铁、便利店购物、线上小额消费等,免密支付让交易瞬间达成, 节省了时间与精力。 如何让免密支付更好地服务消费者,同时保障消费者权益? 从外部环境来看,支付平台应承担起更多的责任,在设计和推广免密支付功能时,要充分考虑用户的安 全需求,尤其是对于老年用户群体,应提供更人性化的服务。例如,在老年模式下默认关闭免密支付功 能,设置明确且易于操作的开通和关闭路径,避免用户在不知情或误操作的情况下开通该功能;同时, 加强风险提示,以显著方式 ...
珍爱网回应“多店关闭”,称系业务优化!曾被315晚会点名
Nan Fang Du Shi Bao· 2025-03-24 08:03
Group 1 - The core viewpoint of the news is that Zhenai.com is undergoing business optimization, which includes the closure of multiple stores and adjustments with partners, but it assures that overall operations and member services remain unaffected [1][2]. - Zhenai.com has faced public scrutiny due to allegations of consumer deception highlighted during the 2024 CCTV 315 Gala, leading to an investigation by the Shenzhen Market Supervision Administration [1][2]. - The company has established a special task force to address the issues raised and has committed to ensuring that all signed marriage service agreements are fulfilled, protecting member rights despite any operational changes [1][2]. Group 2 - Following the CCTV report, Zhenai.com issued an apology and stated that it would take strict measures to investigate and rectify the identified problems [2]. - The Shenzhen Market Supervision Administration promptly interviewed the company's management regarding the issues exposed during the gala, and the involved stores have suspended operations pending investigation [2].