Core Points - The implementation of the "Letter and Visit Work Measures" by the Financial Regulatory Bureau aims to enhance and improve the handling of public complaints in the financial sector, effective from June 1, 2025 [1] - The measures emphasize the establishment of a multi-level and industry-specific joint meeting mechanism to strengthen the responsibility of financial institutions in resolving disputes [2] - The measures advocate for the active role of mediation and reconciliation in resolving financial disputes, providing comprehensive and convenient solutions for the public [3] - The measures stipulate the classification of public complaints to ensure that reasonable and lawful requests are addressed appropriately [4] Group 1 - The "Letter and Visit Work Measures" will promote the rule of law in the financial regulatory system and standardize the procedures for handling public complaints [1] - The establishment of joint meeting mechanisms will facilitate the coordination and overall advancement of complaint handling in the financial sector [2] - Financial institutions are required to take primary responsibility for resolving conflicts and disputes [2] Group 2 - The measures will allow various forms of communication for the public to submit complaints, including online, mail, phone, and in-person visits [2] - A one-stop solution mechanism will be established to address complaints effectively, ensuring that no retaliation occurs against complainants [2] - The measures will enhance the multi-faceted approach to dispute resolution, integrating legal, policy, economic, and administrative methods [3] Group 3 - Complaints will be categorized into suggestions, reports, and appeals, with specific procedures for each type to ensure proper handling [4] - Suggestions deemed feasible will be considered and responded to, while reports will be processed by the appropriate authorities [4] - Appeals will be handled according to relevant regulations, ensuring that the public's legitimate concerns are addressed [4]

Core Viewpoint - The financial court of Lianyungang has released its 2024 financial trial white paper, highlighting the city's judicial efforts in handling financial disputes and crimes, while also addressing the need for improved governance and collaboration in the financial sector [1][3]. Group 1: Financial Case Statistics - In 2024, Lianyungang courts received over 17,000 financial civil cases and concluded approximately 16,000 cases [3]. - The courts registered 33 new financial criminal cases and resolved 35 cases, alongside 9,914 new financial execution cases with 9,860 concluded [3]. Group 2: Judicial Focus and Strategies - The courts are focusing on multi-faceted dispute resolution methods, including pre-investigation waste, payment orders, and notarized debt documents to address financial disputes [3]. - There is a strong emphasis on punishing financial crimes such as fundraising fraud and credit card fraud, while also combating money laundering activities to maintain a stable financial market [3]. Group 3: Trends and Challenges - Overall, the number of financial disputes has decreased, but insurance disputes have risen significantly, indicating an imbalance in litigation among financial institutions [3]. - There is a notable increase in disputes related to personal housing loans and housing provident fund loans, with low compliance rates for civil financial dispute rulings and increased difficulty in handling guarantee and recovery cases [3]. Group 4: Future Directions - The courts plan to enhance specialized trial construction and strengthen financial collaborative governance to improve the resolution of financial disputes [4]. - Recommendations include increased supervision from regulatory bodies and industry associations, as well as improved internal management and risk disclosure by financial institutions [4].